CB Glasses and Lenses Specsavers Optical Group An inappropriate text message with transcript

Specsavers Optical Group review: An inappropriate text message with transcript

Customer18625 of Swanwick Alfreton, GB

Nov 12, 2024 6:44 am EST

Verified customer

Featured review

I received a phone message with transcript on Monday 11 November 2024 at 17:11hrs, the text read as -

“Hi sexy at Ripley, just leave a voice message to Colin It's confirm your appointment tomorrow at 11:40 but it's not due till the 22nd this month As As you are, you're not due till the 22nd so normally the NHS will find your site passport with you being early. I just want to make you aware out.…”

The text transcript took me by surprise at first because of the opening comments, but then realised it was probably an in-house thing between two people. Nevertheless it begged me to question the professionalism of how the establishment conducted business.
I completed a contact form right away outlining my concerns.
A person telephoned me at 09:05hrs 12 November 2024. Not sure of her name, but understood she would deal with any complaints received by head office.
Unfortunately she was unapologetic saying that the person calling me the day before would not address a customer in such a manner and said it must have been a misheard text. I tried to explain that the transcript was quite specific, but she ignored that fact with quite a tone to her voice that was not helpful. I was frustrated with the call so asked for the head office address. She said that she could give me this but the complaint would only be directed to her, implying that there would be no point in complaining.
I pointed out that that there had been no mention of an apology.
She then apologised, without any sincerity and hung up on me.
I am an elderly person and main carer for a family member who is 81 years old. I need to have good eyesight to continue driving to hospital appointments and other medical facilities. My eyes have deteriorated over the past year and therefore need an eye test.
I would like to think that my appointments with Specsavers are carried out in a professional manner and that any other goings on do not compromise this.
I am not a prude, but I do not want to be implicated in any ‘office goings on’ by association. I trust you can be sympathetic dealing with my complaint.
Kind regards
Colin Leighton

Desired outcome: A sincere apology and reassurance that all business conducted at the place of work is of the highest professional standards.

Confidential Information Hidden: This section contains confidential information visible to verified Specsavers Optical Group representatives only. If you are affiliated with Specsavers Optical Group, please claim your business to access these details.

0 comments

Add a comment

Specsavers Optical Group - wrong eye test 18

Resolved

Specsavers Optical Group - prices are deceptive, specsavers is fraud 10

Resolved

Specsavers Optical Group - offensive advert 15

Resolved

Specsavers Optical Group - tried to change my contact lenses

Specsavers Optical Group - lens scratch 4

Specsavers Optical Group - overcharging at edmonton green

Specsavers Optical Group - waste of time 6

Resolved

Specsavers Optical Group - prescription

Specsavers Optical Group - negligence 1

Resolved

Specsavers Optical Group - making appointments and not accepting responsibility for keeping them

View all Specsavers Optical Group reviews and complaints

Specsavers Optical Group Contacts

Specsavers Optical Group phone numbers

+44 345 2020 241
+44 345 2020 241

Click up if you have successfully reached Specsavers Optical Group by calling +44 345 2020 241 phone number 2 2 users reported that they have successfully reached Specsavers Optical Group by calling +44 345 2020 241 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +44 345 2020 241 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +44 345 2020 241 phone number

100%
Confidence score

Whiteley, UK

+44 238 062 5625
+44 238 062 5625

Click up if you have successfully reached Specsavers Optical Group by calling +44 238 062 5625 phone number 1 1 users reported that they have successfully reached Specsavers Optical Group by calling +44 238 062 5625 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +44 238 062 5625 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +44 238 062 5625 phone number

100%
Confidence score

Southampton, UK

+44 156 273 3920
+44 156 273 3920

Click up if you have successfully reached Specsavers Optical Group by calling +44 156 273 3920 phone number 1 1 users reported that they have successfully reached Specsavers Optical Group by calling +44 156 273 3920 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +44 156 273 3920 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +44 156 273 3920 phone number

100%
Confidence score

Kidderminster, UK

+44 115 933 0500
+44 115 933 0500

Click up if you have successfully reached Specsavers Optical Group by calling +44 115 933 0500 phone number 1 1 users reported that they have successfully reached Specsavers Optical Group by calling +44 115 933 0500 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +44 115 933 0500 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +44 115 933 0500 phone number

100%
Confidence score

Nottingham, UK

+44 169 555 4200
+44 169 555 4200

Click up if you have successfully reached Specsavers Optical Group by calling +44 169 555 4200 phone number 1 1 users reported that they have successfully reached Specsavers Optical Group by calling +44 169 555 4200 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +44 169 555 4200 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +44 169 555 4200 phone number

100%
Confidence score

Skelmersdale, UK

+44 156 677 1888
+44 156 677 1888

Click up if you have successfully reached Specsavers Optical Group by calling +44 156 677 1888 phone number 2 2 users reported that they have successfully reached Specsavers Optical Group by calling +44 156 677 1888 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +44 156 677 1888 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +44 156 677 1888 phone number

100%
Confidence score

Cornwall, UK

+45 96 325 000
+45 96 325 000

Click up if you have successfully reached Specsavers Optical Group by calling +45 96 325 000 phone number 1 1 users reported that they have successfully reached Specsavers Optical Group by calling +45 96 325 000 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +45 96 325 000 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +45 96 325 000 phone number

100%
Confidence score

Denmark

+358 102 184 381
+358 102 184 381

Click up if you have successfully reached Specsavers Optical Group by calling +358 102 184 381 phone number 1 1 users reported that they have successfully reached Specsavers Optical Group by calling +358 102 184 381 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +358 102 184 381 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +358 102 184 381 phone number

100%
Confidence score

Finland

+31 356 288 311
+31 356 288 311

Click up if you have successfully reached Specsavers Optical Group by calling +31 356 288 311 phone number 3 3 users reported that they have successfully reached Specsavers Optical Group by calling +31 356 288 311 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +31 356 288 311 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +31 356 288 311 phone number

100%
Confidence score

Netherlands

+27 860 105 405
+27 860 105 405

Click up if you have successfully reached Specsavers Optical Group by calling +27 860 105 405 phone number 8 8 users reported that they have successfully reached Specsavers Optical Group by calling +27 860 105 405 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +27 860 105 405 phone number 3 3 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +27 860 105 405 phone number

45%
Confidence score

South Africa

+46 844 680 245
+46 844 680 245

Click up if you have successfully reached Specsavers Optical Group by calling +46 844 680 245 phone number 1 1 users reported that they have successfully reached Specsavers Optical Group by calling +46 844 680 245 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +46 844 680 245 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +46 844 680 245 phone number

100%
Confidence score

Sweden

More phone numbers

Specsavers Optical Group emails

customerservice@specsavers.co.uk

100%
Confidence score: 100%

Support

Specsavers Optical Group address

La Villiaze, St. Andrews, Guernsey, England, Hampshire, GY68YP, United Kingdom

Specsavers Optical Group social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 18, 2024