India Post / Department Of Posts review: Poor service! 55

I sent a speed post from chennai to mumbai on 1st september but it has not reached the destination till 8th september. Is this speed post. When I contacted the branch ie. villivakkam they gave me a help desk number. When I called to that number nobody picked up my call. It was a very important document. It is very disgusting. Shame on India post.

My parents sent my passport by speed post on 10th sep 2007. but till today i didn't receive the same. If I track the No it show that the article was reached to Vikhroli, Mumbai on 12th but it was not delivered till today. Please don't use speed post for your mailing as it shows the Indian govt strategy.

This Is Dipesh Majumdar sent one envelope through speed post from post office Rayya ( 143112 ) in Amritsar District, Punjab addressed to Mrs. Manjula Majumdar, 41 A South Eastern Railway Employees Housing Co Operative , Kamdohari , P. O - GARIA , KOLKATA - 700 084 on 07 September 2007. The speed post receipt no given to me is SPEE780317690 In. But till date it has not been delivered in my Kolkata residence.

Please enquire into the matter and arrange for early delivery in Kolkata with a intimation to me at my E Mail ID mentioned above.

Thanking you,

Dipesh Majumdar
House No. 584 ( D - II ), Housefed Complex
New Amritsar
Amritsar - 143 010
Punjab.

I had sent my CAT 2007 application on 29 Aug 07 to IIM, Indore by speed post from Gurgaon. (SPEH064050662IN).
Today on checking I learnt that my CAT application has been sent to Speed Post Centre, Lucknow (Serial No 77/108 dated 30 Aug 07).
Now there is no further trace.
Can someone out there suggest some remedy/ legal action/ will I be permitted to appear for the exam ?

I think they may have delivered it to someone in the family.

Hi

I am really disappointed with the indian speed post service.I basically dont understand why its named so.I had send my applications for admissions in USA through speed post and it literally took a month to cross the seas and reach the united states.People tend to use this service coz of emergency and if they deliver it in only 30-40 days,why on earth do u name it speed post.Should you call it Snail post?
I request the authority to do something about it.

thanking you

Regards
Parvathy

hi,
there is a speed post (SP-EUS [protected] IN)sent on 13 sept07 @13:41 weight 36 gm from R.P.RAM, Gola Saranath,varanasi Dispatched from GPO Varanasi cantt to pankaj yadav JNCASR, Jakkur, bangalore, but not delivered yet,26 sept07.
It was urgent having documents.It takes maximum 6 days insteed of this it is already 13 days and god knows about my letter.
i am very disappointed with this service.If it will be remain in future, nobody believe on this servise.

this side priyank parekh from calcutta ... i read news about Speed post delivering post to it;s destination quickly without any hassels , but all in vain .. i posted my documents through Speed Post on 22.09.2007 to SHARJAH and paid a hefty amount but till date thet document has not reached the destination and i have suffered a huge loss just for this .. If myself is tracking the number it shows Delivery information is not available. PATHETICS SERVICE ...

Please ladies and gentlemen do not use INDIA SPEED POST

I had a bitter experience with Indiaspeedpost service. I ordered an item from Hongkong and they delivered to indian speedpost service. When i checked with the indiaspeedpost website i found no records. When i try to telephone their office i found the strange and surprising all fake numbers provided in their website. I couldn't get any correct number from their site. At last, i managed to call their Delhi branch office to track the details, it was my surprise that no one care customer's graveness. Someone picked the phone and told its lunch time and cut the phone. I was calling an International call and i told him i am calling from England. I tried after sometime as well, but no luck, our speedpost officers take the phone and put it back in the ### and letting others go to hell. After all, i been waiting for the parcel for 25 days and till no information. Pity on India's speedpost service. India is growing in the world rapidly and still, its make surprise and hate the system and bloody irresponsible behavior of the concerned department. My strong suggestion is "NEVER USE INDIASPEEDPOST" at any cost.

hi sir

my PF cheque Rs.50000/- pf office despatch date is 20/09/2007
speed post no:- 2316
cheque .no.114253
my account in the Citi bank

I registered a complaint in ICICI bank regarding some financial instruments, the replied me back on 1st of Oct 2007, through speed post. The Post was placed at Mumbai on 1st of Oct 2007, and reached Kolkata on 5th Oct 2007, through Air. Can a air trvel take such a long time? then why it i for the post which was urgent?
Ok considering 2nd Oct as national holiday, is the air traffic was also on holiday that very day?

If this is the standard of our service then why we are blaming on private players.
It is established again that the India Post is incompetent of providing any good service.

Sir,
I am Nabadwip Ghosh from Basirhat is going for post a speed post at Trichy at basirhat Post office. The counterman of speedpost show the adress of Tamil Nadu Trichy and say iI am not found Trichy in my list. Then i leave pstoffice without post that matter.I come home and show that Trichy is in the list what can I do? Also i paste post stamp on the envelope. I send that mater by Coorior.

I suppose to receive a shipment from United States. And the status on USPS.com shows that, the shipment was out of customs on August. But, I have not yet received. I personally went to all Hyderabad Head Post offices and enquired. But my surpise, they said that there is no information avaible with them. I called to USPS customer care, they said that the shipment was given to Speed Post in INDIA. But, these ###ing guys really waste to serve the people. Even we have to beg for our material. Even though we don't get our material. Please don't use this funcking & irresponsible service. Every week I am going and asking about the status. But response was information not available.

Can I know the status of this shipment please? CJ153936825US .
If you guys respond to this mail I will be happy alteast. This is very important to me.

In addition I like to add the Speed (Snail) Post was delivered to Howrah RMS/SPC on 6th and there is daily train from Howrah and it takes 30 minutes from Howrah.

Today is 10th of Oct and still my speed post is waiting to meet its owner.

I had booked one international parcel on 28th September from Malkaganj P.O., Delhi-110007 for Suva, Fiji Island vide receipt no.ED231371381IN.

Till 12th October it wasn't delivered there. On checking on the Indiapost site for Movement, it showed on 11.10.07 it has moved from New Delhi to Dehradun ( Event:- Artcile Bagged). Now after almost 15days if this status is known, than what for SPEED PSOT name is used. And rather than going to Dehradun, it should have gone to Airport for flight to FIJI. Can anyone let me know how things works in Indian Post-Speed Post centers. I have lodged a complaint on telephone on 12-10-07, let's see if any report comes to me.

I availed a speed post service, a parcel weighing 20 grams and I booked it on 16/10/2007 at 13.40 and was given a assurance it will reach the very next day, when i tried to track the information using the reference number given to me i get the following message. The parcel is not yet delivered till this time.

Is this the way the network updation works or I think there isn't any people who know to work on computers, I think the postal department has got just the type writers and not basic computer literates. I think its the role of a data entry worker to update the information, Probably the postal department can give opportunities to the High School or even primary school guys who could actually do this work.

Please see the message below:

The Delivery Particulars are as follows:

Article Number
Office of Booking Delivery Date and Time
Office of Delivery
SPET022609345IN
. There is no record of this item. If it was booked recently, it may not yet be tracked.
Please try again later.

Date and Time noted above are GMT+5:30

Thank you for using the Speed Post.

The acute arrogance and stupidity can be displayed as soon as you enter a speed post center almost anywhere in India, particularly IN Jaipur Rajasthan, GPO foreign speech post parcel service..where it was noted by a friend of mine who went there to do me a favor in sending a parcel to ESTONIA. They dont even know where or what is the EU leave alone ESTONIA. Well opened everything and checked and clumsily stuck the postal wax seal like 5 year olds got the weight done and they gave a tracking receipt, and great news after 10 days so far there is no trace or the parcel or its movement or delivery... up to me, the problem is in the whole set up and easy life that government employees get hooked on too ,,the "dont care attitude", will never go away from such government run departments.. I suppose their failure to deliver in time could be as much as 90% and loss of consignment could mount up the same percentage.. and arrogance of postal employees 100%. Keep it up INDIA post..

Hi made a request of india in the city of Bombay R / C Models
Mishqat Enterprise
10 / A, 41 Sofia Zuber Road,
New Nagpada
Mumbai
INDIA
The seller said that the box sent on November 23!
But do not get the track
Tracking the CP107930768IN
This box this came to brazil

Achieving track I am very grateful

thanks

Rodolpho

Hi,
I am kamleshkumar jaiswal, writing complaint on behalf of my friend Nirudeen Khan, he sent Rs. 1700/- from C.G.S Post office on 27th of November to Bihar ( Jamui )but still their family waiting for money order of Rs 1700/-, i think it is takes only 4 to 5 days to reach to Bihar,so why and where it is stucks. I think if Speed Post provide this type of service to us then who will deliver money or any articles from Speed Post and i also log a complaint in website of Indiapost but it is always showing pending in status.

One letter has been posted at Gurgaon under docket No EH077563935IN on 15-12-2007. the content is application for engg admission. the letter has been tracked and it is lying at medinipur. Local post offices at Haldia could not help me further as they dont have telephone number of Medinipur P. O.

Hi,

I am Proteek from Kolkata, working on a development project for which I ordered a kit from Bombay, the same was despatched by speed post on 24th December by speed post and till today ie 31st December I am running around for the same. I have made phone calls everywhere, people at speed post center GPO kolkata said that they are very sorry and are helpless and the only way out is to wait and wait! the government seems to have made a mess out of every department, nothing seems to work smoothly. Till date the package status is shown as " article bagged ". I don't know what the hell that means. The tracking number is EM100888297IN. Can the concerned person please explain to me what does the word 'speed' mean in the term "speed post"

I am Proteek from Kolkata, working on a development project for which I ordered a kit from Bombay, the same was despatched by speed post on 24th December by speed post and till today ie 31st December I am running around for the same. I have made phone calls everywhere, people at speed post center GPO kolkata said that they are very sorry and are helpless and the only way out is to wait and wait! the government seems to have made a mess out of every department, nothing seems to work smoothly. Till date the package status is shown as " article bagged ". I don't know what the hell that means. The tracking number is EM100888297IN. Can the concerned person please explain to me what does the word 'speed' mean in the term "speed post"

Sir,
I realy disappointed after sending my urgent document to Gopalganj , Bihar from IGNOU Post office,Maidangarhi, New delhi-68 on 27-12-07 bearing consignment number ED253214842IN. Today is 2ND Jan 08 and said document is not reached over there in considering time.Kindly look into matter on urgent need.
Thanking you.

Yours sinceerly
O.P Srivastava

Sir,
Two of my speed posts are yet to be delivered to proper destinations.
1) EW110065074IN - made on 7th Dec, 2007 from Jadavpur Univ P.O., Kolkata (To Office of Admn, 201 C Hall, University of Florida, USA, Pin [protected])
2) EW110064992IN - made on 7th Dec, 2007 from Jadavpur Univ P.O., Kolkata(To Graduate Admn, Comp Inf Sc Eng, USA, Pin [protected])

I have enquired about them for several times in Jadavpur Univ Post Office and submitted written complains about them. I submitted written complains about them in local post office. I also submitted complains via e-mails. Even I called the Phone No of Post Master of Kolkata (033-[protected]) and Delhi Customer Care. Everytime they took my phone number ([protected]) and promised to inform me about the problems within 72 hours. But they have never called me back till now.

I want to know details of the status of those two speed posts and please tell me why they have not reached to proper destinations in time. Those packets contained my application materials and so they are very important to me.

I request you to please take necessary steps to deliver the remaining two (EW110065074IN, EW110064992IN) immediately as their deadline is also approaching (Jan 15th).
Thank you.
Yours truly,
Arijit Khan
5G, Santoshpur Avenue
Kolkata - 700075, West Bengal
India

Sir,
I have sent a speed post to Assistant Secretary (AIEEE), CBSE, PS 1-2 Institutional Area, IP Extention, Patparganj, Delhi-110092, on 26.12.2007 vide SP ET491541830IN from Madurai-625001. Could you please confirm whether the same has been delivered in time. The date of delivery may please be intimated

Hi,

I have sent a speed post to Mr. Pankajdas
SHIBPUR 2ND LANE(NEAR CAMP GATE)
PO-TRIBENI, P-S MAGRA
HOOGHLY, W.B-712503, from Chennai, Annanagar on 16th of this month. Could you please confirm whether the parcel has reached it's destination, because the person at the receiving end complained that he didn't received the material.
Below are the details:
ET029942354IN
Please reply ASAP

Regards,
Madhanraj
[protected]
New no 106, Old no 24/2 Pilkington road
Ayanavaram
Chennai-600023.

I am supposed to receive consignment sent through Speed post vide ED903668969IN on18 Jan 08.It is yet not delivered even after 11 days.May I know the status.On tracking I found that it has been delevired at CHAKALA,MIDC on 21.01.08, whereas it was supposed to be delivered at my residence address which is as follows:-SHREE SAGAR DARSHAN CHS
C-19:04 ,SECTOR-16
NERUL ,NAVIMUMBAI-400706
Please look into the matter & arrange for a quick delivery

I SENT A SCIENTIFIC ARTICLE FOR A JOURNAL OF INDIAN MEDICAL ASSOCIATION ON 19-12-2007 AND IT REACHED TO KOLKATA ON [protected], ie. more than 1 month. Then what is this speedpost?

Zeenext is the Costliest and the pathetic internet service provider. I have taken the zeenext internet connection and have suffered a lot. It's a pre-paid service and you need to charge the subscription every month like how you charge your mobile pre-paid subscription. You will lose the connection most of the time and the downtime is never less than 24 hours. Sometimes it may go upto 72 hours. There are no pros that I have seen with this connection. These are the cons of taking the zeenext internet service.

1) Initial connection and installation are the highest compared to any other service provider in India. They take a cable installation charge of Rs.2000 which is not refundable. And if you renting a modem they take a refundable deposit of Rs.1500.That comes to around Rs.3500 Initial charges. Apart from this they charge you the modem rent of Rs.150 per month. If you take an Airtel or BSNL, the installation charges are maximum Rs.1000 or even less if you are taking it through some offer.

2) Charges for the service per month are highest compared to any other internet service provider. You need to re-charge the subscription every month like the same way you charge your mobile phone subscription. For instance they charge you Rs.1272 per month for 256kbps connection. One thing that I have noticed is it's a pay and do not use service, as service is out atleast 3-4 times a week. In rainy seasons it is even more.

3) I feel they have the cheap quality devices for the service infrastructure as the customer care representative always say that the device is not working or the power to the device is not working. Most of the times the cable is cut. You cannot use voice over this cable as the quality of the cable is very bad. If you think of the Airtel or BSNL infrastructure, they have a very high quality and advanced infrastructure. Airtel and BSNL have their presence throughout India and they keep on upgrading their infrastructure and services they provide.

4) The service is out most of the times. If you are working in software domain, and using the internet connection for accessing your office network, then I would request you not to go for the Zeenext connection. I am working in software domain and I have repented many times for taking zeenext internet service. Most of the times whenever I had some important office work the service is out. I hope you can understand the frustration then. If you are not in the software domain, but using the service say for some business still the service outage can be disastrous to your business.

5) The customer service is of absolute low grade. Whenever you call the customer care, you will always be greeted with a pre-recorded voice message asking you to leave the message and they will get back. It's very rare that you can speak to the customer care as soon as you call up. Moreover the customer care representatives do not have proper etiquettes and lack good communication skills.

6) Whenever the service is out, there is lot of delay in getting back the connection. I feel their processes are not well organized. For instance once the customer care told me there is a fibre cut and they are working on it. It was more than 24 hours that the fiber has been cut and they are working on it. He even told me that the issue has been escalated. You can imagine that if the escalated issue takes more than 24 hours, how many hours it would take if the issue is not escalated.

7) You need to re-charge the subscription at the end of 29 days, means on 30th day. if you do not do it then your internet connection will be terminated. Suppose if you re-charge the service on 31st day, and say you have taken 5GB/256Kbps connection and you have used say only 1 GB previous month, then the remaining 4GB will not be carry-forwarded. You can think of the words as I said above “Pay for not using the service ".

8) This is very important point concerned to legal issues. The terms and conditions in the form have been written as per their ease. You need to sign this form before taking the connection. If you have suffered a lot because of poor service from Zeenext and would like to file a case against them in the consumer court you cannot do it because of the following condition in the form:
The Service is provided on an "AS IS AND AVAILABLE" basis without warranties of any kind either expresses or implied, including but not limited to warranties of title, non-infringement or implied warranties of merchantability of fitness for a particular purpose.

You can imagine now, if the service is out for 3-4 days, you could just fold your hands and repent for taking the connection.

If you are thinking of taking internet service in any city of India, then go for the DSL connection. The order of preference would be Airtel and BSNL. Airtel does not have their presence in every part of the city, but BSNL does have. BSNL will take 1-3 months time frame to get the connection but the wait-time is worth. If you still take the Zeenext internet service connection, I bet my last penny, that you will come back to me saying that you did a mistake.

Let's create awareness among the general public on harassment of the Zeenext service. Spread this information among your colleagues and friends and save them from being harassed. It's high time that they stop taking customers on a ride.

I would like to hereby bring to your notice and take this as a serious concern to the soceity. Zeenext is harassing people and the public is losing money because of it.

Dear Sir,

I am awaiting a package - a letter - that was sent to me - from Russia.

I live in the USA - but I am now in India and am an Indian citizen.

My tracking number for the package is: EA [protected] RU

The sender from Russia was able to confirm that the letter - was received in Delhi Speed Post on March 19th, 2008.

Now, I have not - yet - received the package. Its an important set of documents - I am sure no one says otherwise. Would you please be kind enough to drop me a line: at ajayinsead03@gmail.com

I am awaiting my visa documents !

Thanks
ajay

I wanted to know how can i check if the article sent by me has been received by the concerned authorities or not.

i have brought a adocument from varanasi .the posted date was 04.04.08 on the address on c/o rajani kant sec-12, H-53 NOIDA pin no.301302 from the address of c/o meena tiwary hariom nagar colony Bijuriya ashram lane, samne ghat pin no.221005
the problem is it has not reach till today . The EMS no. is EU 695045757IN . I want result quickly .urgent

I sent a Money order to Thane-400 607 on 10-3-08. The MO No. is A 3387 from Kilpauk Post office, Chennai. But it was not delivered for a long time more than 15 days. I didnt receive the acknowledgement yet. Then I gave a complaint letter to Kilpauk post office. No reply till date. So now I havent received the acknowledgement as well as the reply for my complaint till date and it is now 1 month and 7days. I am very disappointed with this type of service.

Also for our car re-registration, the RTO - Ayanavaram, Chennai had sent a registered letter to KRPuram RTO, Bangalore. The reference no. is RLAD A 3463 on 14-03-08. The RTO person said that he hasnt received the acknowledgement card or a reply from the RTO in Bangalore. So he has sent a complaint letter to Kilpauk Post office after 15 days which was on 4th April 2008. No reply from the post office or we havent received the acknowlegement card yet. It is now 1 month and 4 days. Because of this our car re-registration is delayed. This is the second time now that we are fed up with the postal service.

Awaiting reply ASAP

Speed Post India
Posted: 2008-01-03 by Krishna Ananda [send email]
Missing Parcel

Complaint Rating:
I sent a parcel SpeedPost to Canada on 29 May2008. The parcel has not recived and the post office won't file a complaint saying it will get there and its just late, but sending time they promised me it will take maximum 7 days. The date now is 12.june 08 and the parcel has not arrived.

The picture for India is this. India will lose millions of dollars in international trade unless they clean up their dishonest postal system. Overseas companies will not send to India. Multi-Billion dollar EBAY-INTERNATIONAL will not send parcels to Indian Citizens, and Ebay-India will be unable to get off the ground as its doors continue to remail closed to international trade, due to its corrupt postal system.

Respected sir, this is R.Surendra wants to large a complaint against poor postal service at Uppal post office.In this regard i have given several complaints in Uppal post office.but so far no action has been taken.in this regard people residing in Medipally are loosing the service from postal.how long we have to suffer. on 11-6-08.one speed post was posted against speed post no EM526210098IN at panaji . on same day it is reached to GPO. again it is delivered to uppal on 13-6-08. from Uppal it has to delivered to me so far it is not delivered why, it is not delivered to party.Please take necessary action against concerned person and save postal service.

i'm still waiting for receive my cheque book which has been despatched on 30/06/07 and AWB No ET145045764IN pls. tell me what's the exect status of my parcel

Next time the operator or clerk says not availabale, ask her to show you the statement on the screen or give you a printout of the same - or else you tell her that you do not believe her and you are going to report the matter to a higher authority.

Next time ask the clerk or operator to show proof on the screen or by a printed copy or else report to higher ups.