Spirit Airlines
Reviews and Complaints

Unfortunately, flight got cancelled due to the international glitch, tried to rebook leaving from orlando to ewr. Waited on the phone for almost an hour, explained to the representative of the issue still representative booked wrong flights instead of mco - ewr they booked ewr to mco. After waiting for supervisor, still kept booking flight wrong, frustrated and crying, begged the supervisor to listen to me, we could not agree on anything since trying to shorten my 5 day trip to a 3 day trip. And if get an extra day will have to pay 216. Dollars, which not worth it. Ended up getting a credit voucher. No refunds

There's a reason why Spirit Airlines is known as a low-cost provider. Their customer service is by far the worst of any airline. They don't communicate and when they inconvenience a customer, they reward them by making them wait hours on hold to speak to someone that has no interest or authority to do anything to improve the customer experience. All Spirit Airlines is interested in doing is nickel and diming their customers for every single ala carte service they imagine, and you end up paying more than you would if you just paid a higher price elsewhere.

I booked flights for a family of 5 that includes an elderly mother, two small children and two adults, with one of the small children being special needs. I paid extra for seats so they family can sit all together due to my child being special needs and my mother being elderly. A month later I receive an email the night before the flight to check-in early for my flights. As I am checking in Spirit's website asks me if I want to choose my seats for an additional fee. I call Spirit to see why this is the case when I had already purchased seats and I wait on hold for 2 hours. Apparently, because I booked a package deal with a car rental the reservation is handled by Spirit Vacations(Spirit's Travel Agency) instead of Spirit Airlines themselves. After hours on hold and being bounced from agent to agent, Spirit Vacations tells me that Spirit Airlines rejected the purchase for the seats I selected but they could not tell me why and I had to repurchase my seats. When I logged on to Spirit.com to repurchase my seats there no longer were 5 seats together. I had to pay twice the price and couldn't even get my seats together, which was very bad given that I'm traveling with two small children that have never flown before and one is Special Needs.

I purchased the separate seats for the higher price and called the next morning to see if they can at least put my wife and two kids together so we can have the best chance possible to get through this flight. Spirit said they only way they can put my wife and kids together was to charge me extra for premium seats, that were not available when I paid for the seats the night before. Here again Spirit sees a chance to NICKEL AND DIME a customer and they don't miss a beat to jump on the opportunity. They don't even care if a customer has special needs. All they want is your money!

This is my third flight with Spirit this year and each time I've had issues and they do not show any interest in trying to provide any form of customer service and address a customer issue. Worst Airline ever! I will never fly Spirit again.

After reading numerous reviews from other customers, it's clear that my recent experience with Spirit Airlines was not an isolated incident. The booking process was a nightmare, with hidden fees and poor customer service. The flight itself was uncomfortable, with cramped seats and no amenities provided. The lack of transparency and the overall quality of service left much to be desired. I would caution anyone considering flying with Spirit Airlines to carefully weigh their options and be prepared for a less-than-ideal travel experience.

While booking a trip, mistakenly, as soon as I complete the booking, I realized I inverted the days. I looked where I could've cancel the mistake and sent me to the Airline. after trying 4 telephone numbers, gave up and called Expedia, after one hour I was told only Spirit can help you. They gave me the phone number to call and it worked, but only after waiting 45 minutes. Here I was told we can cancel this flight, but we'll credit this amount for the next time you fly with us, only good till January 2024, Today is October 27, 2023.

I repeatedly told her to put the money back to my account because I won't be flying till maybe May 2024. Sorry sir this is our policy. I didn't call a day or week later, I started calling soon after I made the mistake. I asked to speak to the supervisor and after waiting for another 40 minutes I gave up. I hope my bank can help to deal with these imbecile shysters.

Flight NK1735 was cancelled on 12 May 23, I bought the 4 tickets for my Grandson and his family. After several delays Spirit cancelled the flight entirely. I contacted Spirit for a refund, had to write a letter explaining everything, finally I got turned over to Smartfares for a refund and got even further runaround. After several weeks I got fed up and turned it over to my Credit Card Fraud Division at my Credit Union, they were very professional unlike Spirit or Smartfares. My credit union refunded my money ($663.56) and said they would pursue Smartfares. As of this day (29 Sep 23), I do not know if my credit union was reimbursed. My feeling is that this is a very unprofessional way of treating a customer.

Mr. Fields

[protected]

[protected]@gmail.com

On August 23, 2024, I had a reservation for a flight from Orlando to Baltimore and paid extra for a upgraded seat on the flight. I paid an additional 23.00 for the upgrade and when I check my bag in (which weighed only 33 pounds), I was charged $79.00.

I was able to be booked on an earlier flight to my location and was told by Spirit counter personnel I would be reimbursed for the upgraded seat because my assigned seat was not available on the new flight and I was put in a seat near the back of the place (which was a no cost seat).

I have been on the phone with Spirit for hours to try to get my refund and have been told by 4 people I cannot get a refund because I agreed to the flight change and the best they can give me is a credit toward my next reservation. This is my first flight anywhere and I will probably never fly anywhere again and I know some might say it's only 23.00 but it's my money that I paid and I am retired so every penny counts. I do not feel that I should have to be put in a situation that I do not want nor would never use and that is what happens if Spirit keeps my money. Can someone direct me to a Corporate person who may be sensible and realize that refunding my $23.00 really cost them nothing and maintains a good public image, but I need my money back to get the the rest of the month.

Also, my luggage should have only been 50.00 according to what I read online from Spirit and not $79.00. Just saying...

On july 15th while on lay over in las vegas our flight did not board on time we waited 2 hours then another 30 minutes to fly, after being told we had to turn around due to weather, which we get. But we waited 2 more hours after returning back to las vegas that our flight was canceled due to staff shortage and they could not get us a flight until thursday. Which is highly unacceptable due to work, we had to scramble to get a hotel for the night and then get a rental car to get back home. We occurred expenses that were not expected have tried several times to talk to customer service, only to get a chat that is joke.

I have fraudulent charges from August and September of 2023. I have talked to multiple people, have sent emails and regular mail explaining my situation. They have agreed that they are fraudulent as they can see that the charges were made in my name, then cancelled and refunded in someone else's name! In February 2024 I was told that Guest Relations would look into my situation. I have sent them bank statements with the fraud charges. I haven't heard anything from them since February, almost 4 months ago.

I purchased a ticket to go to Tampa for surgery. I found out I would have to stay a day longer because the surgery was late in the day and I would not be able to fly for 24 hours at least.

I called Spirit and told them of the situation and attempted to change the ticket to the next day and was told that the charge would now be $844.00 instead of $633.56 I inquired about cancelling the ticket and was told that I could only get a $230.00 credit that needed to be used by May 14. I told the agent to hold off while I thought about it, she informed me that it was to late, she already cancelled. What she did in fact was to issue me the higher ticket, which I did not agree to purchase and then cancelled it and there was no way she could re-instate it. I asked to speak to a manager and was put on hold; no one ever came to the phone. I understand Spirit has the ability to listen to the phone conversations; they need to review this call.

I had accepted I was getting $238.00 as a credit but when I called Spirit again to use the ticket credit, I was told that since I had filed a dispute with CapitalOne, I was no longer eligible for the $238.00 credit either. I thought I was getting a credit from the $633.56 ticket.

When my flight 1st got cancelled I was told by the customer service agent and their supervisor that I could get rebooked through another airline. I was told I would get an email with my new flight information. I never got an email and called them back 3 hours later trying to give them time to figure things out. When I finally got a hold of another supervisor they said my request was denied. I never got contacted that it got declined. I was then told the next flight back would be 3 days from now. If I wanted to go to the airport (2 hours away to beg at the ticket booth I could, but there was no guarantee I'd get a flight). I am missing 2 days of work and have to pay extra days for the airport parking. I understand that the flight was delayed due to weather but all other airlines didn't cancel their flights. A 3-day delay does not cover the cost of getting another flight I also asked if I could get written confirmation about what I am being told they told me I couldn't even do that. When I asked for someone to talk to they just said there is a chatbot I must go through.

We boarded flight NK2369 on Feb. 21/24 at 3:39 to fly from Detroit to Las Vegas. They loaded my husband & myself & then took his walker to put it elsewhere on the plane.

When we landed in Las Vegas & they finally brought us the walker to the planes doors, the back of it (on one side) was snapped right off. The back is not fixable & needs to be replaced.

Now we live in Canada, so I don't know how you will fix this, but it is the airlines responsibility to do so.

We live at [protected] Ouellette Ave. Windsor, ON. N8X 4T4 [protected] or [protected]

Contacted Spirit customer service on January 18 to change a flex ticket that was scheduled for February 7. I was told by Spirit agent that I had to wait for 24 prior to February 7 to change ticket to avoid fees. When I called 9 minutes before the 24 timeframe, I was told I had to make change online. Since it was within 24 hours, online message stated I had to call customer service. After being on hold for 20 minutes, I was told I had to pay $134 to make the change. It would take 7 business days for Spirit to confirm that the agent on January 18 gave me inaccurate information. I then proceeded to their virtual chat for an hour only to be told that I needed to contact another division (the email address given was inaccurate). My confirmation # ZKLK5T.

Their customer service is horrendous, and they do not seem to care.

I had tickets for four (my family) from Miami to Las Vegas, flying out MIA on January 3rd, 2024, at 6.30am, Confirmation Number: KWCPHH.

I checked in the day before, and since we had luggage (one bag), we arrived to the airport more than 3 hours before the departure to check in the bag.

However, we spent more than 2 hours (!) at Spirit desk trying to check in the bag – the Spirit employees at the checkin desks would constantly shout – “now those going to Charlotte” – and all line would stall letting those checkin their bags without wait, then there was “now those going to Pittsburg” and situation repeated.

As the result, we were one hour only to our flight departure. After our bag was checked in we ran to the other end of the airport an hour before check we received a message that gate has been changed. TSA checkout was crowded and there was no way we could make it.

We begged for people to let us in front them, and nevertheless my family with two kids, frantically running to the gate, was 1(!) minute late to gate closing. Our bag that had been checked in and flew to Las Vegas without us.

The Spirit employee at the desk was adamant in not letting us in, eventually around 15-20 more passengers arrived late at the gate due to the same problems we had experienced.

My family was in great despair as our plans and reservations had been ruined in Las Vegas.

The Spirit employee was not able to find any Spirit flight for the same day and rebooked it for next day, January 4th, 2024, with very inconvenient flight times. We did not use that rebooked flight as it had a very inconvenient times, and we were extremely upset with Spirit.

We had to buy United Airlines tickets for the same day, paid $670 for one way ticket for the family, and arrive almost a day later than had planned.

I request for the compensation/credits for this bad experience with Spirit as I believe it is because of MIA Spirit poorly organization at the bag checkin and they had no right to let passengers of other flights and not caring for those who were flying out to Las Vegas.

In September 2023 I noticed several charges to Spirit Airlines on my bank statement. There were :

2 on August 3,2023

2 on August 7, 2023

2 on September 1, 2023

1 on September 5

The total is $6,418.85. I did not make any of these purchases/charges.

I contacted Spirit Airlines immediately and after many phone calls and chats, I was given a case number. (CAS#) and told they would contact me in 30 days.

It has now been over 90 days.

I have contacted Spirit airlines by email, USPS mail, many chats, and many phone calls. Spirit Airlines has not contacted me at all or made any attempt to resolve my issue.

Confirmation # GWEL4E. The flight # 3741 on November 28, 2023 was to leave at 1 57 in the afternoon.

We received 7 delay notices and flight left at close to 8 at night.

The delay caused much hardship to both my daughter who is diagonised with Anxiety, ADHD, and other mental health issues. My sister has stage 4 cancer.

We came from Bloomington IL. Our ride from Ohare to our car had to be to work at 5 in the morning and the flight did not get in till after midnight. We did not make it home till about 2am.

I did the chat with Spirit Airlines and they said that we could not get a refund or be compensated because we boarded the flight. We had no choice to board the flight. Had to get home sister had 2 Dr meetings scheduled and my daughter had a counseling session. This was very stressful for me also.

I feel that we deserve some sort of compensation.

Thank you for taking the time to read my complaint. If you need to contact me for additional information my email is [protected]@yahoo.com and phone # [protected].

Heidirose Bocot

My wife, a senior citizen, twisted her ankle and could not make a flight to Florida.

She needs to cancel her return flight since she won't be in Florida and bought insurance

on Spirit's site just in case. The insurance company won't cover the flight until it

is cancelled. Spirit will cancel the flight and waive the cancellation fee of $109 but only

with a doctor's signed papers concerning the injury. Since she was treated at the Cleveland

Clinic ER, that is the only documentation we have. Spirit won't accept it. So, we are

stuck with a $108 flight that she cannot make or a $109 cancellation fee. The insurance

is an obvious scam. My wife is on a fixed income and doesn't have a lot of money for

fees that should be covered. Never fly Spirit and if you do, don't buy the flight insurance.

Today, November 21, 2023 I had a reservation for flight 1403 from LaGuardia to Charlotte. I arrived at the airport and printed my boarding pass at 11:51 for my flight which scheduled for a 12:59 departure. Upon my arrival I inquired as to where I should leave the one bag, which I was told was free in my phone call to customer service, and I was directed to go through the baggage and then to the gate which was gate 3. Upon arriving at the gate I was told that I would have to pay $100 for my bag. I then came to realize that the bag was not on my reservation, and it was then 12:35. I left to go to get some money and tried to check the bag. After waiting in line for the agent who knew what my situation was, she continued to talk to someone long after their transaction was completed, she then told me the the doors to the flight were closed and I therefore missed my flight. To make matters worse. she then would not rebook a flight for me and told me to call in to rebook a flight. So, believing what I was told, I tried to rebook a flight only to be told that since I was marked a "no-show" that I lost the price of the ticket and nothing could be done by the online chat agent. I then asked for either or a supervisor or the information to file a complaint, I was refused and told that the matter was over. I called again and spoke to someone else, This person told me that the information was true but that a complaint could be filed and change the situation. So I am filing a complaint, firstly because the reservation was wrong and secondly the rebooking should have taken place at the airport. I am on a fixed income and definitely cannot afford this loss. I was on my way to spend time with family for the holiday. Can you please fix this for me so that I can rebook a flight to get there in time for Thanksgiving? Your assistance will be very much appreciated

Richard N.

I have been a customer for spirit airlines, periodically booking bare fare flights with them. On 11/3/23 I flew to cancun mexico from fort lauderdale and booked that flight with them on october 5, paid $240 for roundtrip flight. I paid by bank of america credit card. Several days later I noticed that on nov 1 I was charged additional $69.95 - charge I did not recognize. I was charged for something I never consented to some kind of a discounted 9 dollar club. I never authorized this transaction and will have to file fraud charges with my credit card. I spent over 1 hr trying to call customer service at spirit and gave up. This is very dishonest practices, I will never fly spirit airlines again

My recent flight home via Spirit was cancelled and rebooked. Causing some stress in my life. So when I got to the airport on Monday 10/22/23, I was treated very poorly by the agents at the Spirit Kiosks, with one lady saying to me "I don't have to help you if I don't want to" and proceeded to NOT assist me with checkin and another gentlemen had to do so. The treatment myself and my young son received was not acceptable at all. Also, my cancelled flight was rebooked a day later causing me to find lodging for an additional night with zero accommodations given by Spirit, the agent simply saying, "I can't do anything about that maam"

To whom it may concern,

Today, 10/15/2023 @ 7:25 am, I was boarding flight NK1115 back to Tampa. I am a 50 year old male who has a neurological disease/condition that is not visible. I tend to have pain and get dizzy when standing for a certain period of time. So at times I will need to pre board a flight. Today I was pre boarding and your associate asked me why I was pre boarding. I politely said I have a disability. I dont know if it was because I look younger or maybe something else about me offended her, but she rolled her eyes, smirked and continued to question me why I was pre boarding. I then asked her if she needed to see my medical records from my doctor. I was mortified, hurt and boarded very upset. I unfortunately have to live with my disease and do the best I can to get through my day. The last thing i need is to be treated like a second class citizen for flight I paid for by a judgmental Spirit employee. What is also hurtful was knowing FLL airport has a Hidden Disabilities program. I would think Spirit staff would have gained some knowledge and empathy from that. I plan to continue to notify Spirit executives, FLL Airport staff and some additional social media. Feel free to contact me for further discussion.

Douglas Sankary

719 Cajeput Lp, Tarpon Springs, FL 34689

Hello. This is M. Miranda reaching out to Spirit Airlines to process my full refund for the cancelled booking of my flight. ATtached are email confirmations sent by Spirit Air showing date and exact time it was processed. Proof that cancellation was done within the 24 hour time frame. It proved that I am eligible for a full refund for this booking. They were claiming that cancellation was made on Oct 3, which was ridiculous since I was chatting with their customer service regarding this refund on Oct 2, around 10:30-11:00 PM.

I want Spirit Airlines to process the refund ASAP. It has been very frustrating dealing with this issue going back and forth with their customer service.

Date of booking : OCT 1, 2023 9:42PM

Date of cancellation : OCT 2, 2023 9:35 PM

August 3, 2023
Charlene Aston
957 Hoitt Ave
Lincoln, Ca. 95648
Attention: C.E.O. Sprit Airlines
Edward Christie or
To Whom it may concern:
My name is Charlene Aston and on Jul 25th I purchased two one-way tickets to go from

SMF to PHX for Monday August 31 flight # HWT1PE in the amount of $198.00. My intention was to fly to see my 86-year-old Mother, who at the time had been staying at my aunt’s house in Show Low Arizona and was DYING!

After purchasing the tickets, I received a call, from my aunt, who informed me that I should get there as soon as possible, for it was not looking good for my mother, I told her I would see if I could change my flight status, I called the airlines within the 24 hours you have to cancel.

I spoke to a represented, explained my situation stated it was a medical emergency and needed to change my flight on Aug.31st to a flight sooner, I was told they could not do this and to do so I would be forfeiting the money I had already spent, to fly sooner would cost me an additional $400. I thought I could cancel if its within 24hrs of booking I said but was still told that there was nothing they could do.

Believing that I had been misunderstood, I explained that all I wanted to do still wanted to go to Show Low only sooner and couldn’t afford it unless I was refunded for the flight I had already purchased, that I only wanted to apply the money to the new fare, because my mother was dying and I needed to get to her, There was a flight on the 28th of July with the same lay-over and arrival time. But could get no HELP!

I explained over and over that my mother was sick, and I just wanted to get to her before she passed, and I couldn’t afford the cost of the new flight unless I got a refund from the flight I had already purchased, your rep. stated they could not apply the fees to the new flight but could wave them if I got a Doctors note.( I guess I should have asked exactly what that meant by waving the fees) Within the hour I sent in proof from the doctor and finally now I felt maybe I was getting somewhere, There were two seats available on the 28th of July 2023. From SMF to PHX I said great I’ll take those and for an additional $336. I would purchase the tickets to get there, and this is where if anything could go wrong, it did. So, I gave the gentleman my card number to process the payment and to my amazement it did not go through.

“WHAT, that could not be there was plenty of money in my account to cover the new cost, so I said let me call my bank, find out the problem and then call you back again to pay for the flight. I spent several hours on the phone, trying to resolve this matter.

Then I learned, exactly why my payment had not gone through upon calling my bank and speaking to a banker asking what the issue was, apparently someone from (your company) who had been helping me had attempted to run my debit card three times, imputing the wrong cvc code, so the bank blocked my car for fraudulent actives, and it would be 5-7 business days before I could get a new card.

I explained my situation but there was nothing they could do. The card had been blocked. Now what was I supposed to do? I had to think fast I only had so much money and no card to use, then I remembered a cash card I had, so I took what was left in my checking and put it on my credit card to cover any expenses including my flight, but by the time I had called back to pay for my flight your customer service had closed for the night and I would have to wait until the next day to pay for my flight.

Finally, success I paid for my flight, but couldn’t understand where the waiving of the fees came in at, as it had cost me more money then the first flight with no credit attached, going to the same place with the same layover and arrival time as the first set of tickets, just a different date, only I didn’t have time to have someone explain it to me, I needed to get to my Mother.

Now there was only one thing left to do, call and reserve a car so, I could drive from PHX to Show Low, when I arrived, but guess what I couldn’t do this because my card had been MAXED OUT! I had no other source of money to put on my card to cover the expenses. Thank -You Spirit Airlines

Thanks to your airlines, your customer service messing up, I missed the passing of my mother she died that on the night of July 28th, 2023, although I did my best to be with her during her final moments, I WAS NOT...

I cannot help but think every day that I would have been there in her final hours had none of these other issues taken place, had I'd been able to switch my flight, had there not been an issue with my card due to the wrong impute of numbers by one of your staff members, had I been able to apply the money I had already spent to my new flight, all of this and more contributed to me missing the passing of my mother.

I cannot bring my mother back, but you equally you cannot offer your sincere apologies, by sending me a link for a free dinner, this was insulting as if a free dinner would make everything alright, Thanks, but no Thanks.

Thank you Sprit Airlines I will never forget the final days and moments that I could have spent with my mother but did NOT due to your company policies and lack of empathy to a person’s whose MOTHER who was dying and did so before I could get to her and spend her final hours with her, this was wrong on so many levels.

Sincerely,

Charlene Aston / #[protected]

[protected]@gmail.com

 

My mother 79 years old was a passenger on flight 2008 9/3/2023 . After we pay for seat 1a she was move to the back of the plane . For no reason was so ever . What is my concern .? When we decided to pay for her seat its because she had knee replacement surgery and your crew care less . After they were inform they didnt care just move her to the back of the plane . I hope they dont have mother or grandmothers to care for . MY MOTHERS IS FREQUEN FLYER OF SPIRIT AIRLINES .

REASON

SURGERY KNEE REPLACEMENT

79 YEARS OLD

NEED ASSITANCE FOR THE BATHROOM THATS ANOTHER REASON SEAT 1A . YOU REFUND THE MONEY BUT PRINCIPLE YOUR CREW CARE LESS.

I CAN BE REACH [protected]@yahoo.com

On Monday Sept 3th on a flight from LAZ to MCO at 9:46pm. The agents David and Dariona. They were extremely unprofessional, careless, not courteous at all. They talked to customers like We were criminals. At few occasions screaming and telling for absolutely no reason at all. I saw David pulling a foreign black man out if the line in a unprofessional manner because the guy had a small bag with brand new shoes that He purchased inside de airport. David yelled at the guys and told Him He need it to put it inside the back pack or leave behind. I had a back pack with a laptop, small. He pull me out again in a very bad way for me to check if my small backpack fits on the personal space. My back was a lot more smaller than the space. Dariona was next to me and I had to ask Her, if it was ok so I can keep going to the gate. She looked at me pissed and just gave me a bad look and scream, keep going. It was uncalled for and embarrassed. People were asking, what's wrong with this two people. They are the one making Spirit look very bad. They should not be working for Spirit. I have a daughter flight attendance w/Spirit. I have a cousin pilot w/Spirit and more family members and friends working for Spirit. I know they were NOT trained to be unprofessional, not courteous and/or careless.

Good day,

On Friday, September 2, 2023, I received an email from Spirit Airlines stating that a flight was cancelled. Here is the crucial information:

1. Customers: Katherine Lassman, [protected]@hotmail.com and David Lassman, [protected]@hotmail.com

2. Confirmation Code: BNMB2E

3. Original Flight from Salt Lake City to Baltimore-Washington International

Wednesday, October 18, 2023

TIME

SLC 06:00

MCO 12:25

FLIGHT 1789

Change Aircraft

Wednesday, October 18, 2023

TIME

MCO 13:33

BWI 15:48

FLIGHT 3344

We called the customer service line on four occasions and were repeatedly cut off after substantially long waits on the phone. After finally getting a supervisor, we were unable to get an equitable replacement flight at with a similar departure date, departure time, and arrival time.

This supervisor, who repeatedly claimed to be "The Supervisor" for customer relations, kept giving the same answers that avoided the problem. After one and a half hours, this supervisor finally admitted that he was not "The Supervisor," but one of many supervisors. Even as he made that admission, he refused to provide any viable means to speak with his supervisor with the claim that he had no supervisor. This is clearly false, as everyone has a supervisor or someone with whom they report. His lie was blatant and insulting even as it was challenged on multiple occasions.

We did not appreciate one and a half hours of avoidance, misdirection, semantics, and other means of not helping a customer with the implication that we were being unreasonable because the options being offered to us were either we take a new flight that is incompatible with our schedule or we take a refund and make a reservation with another airline. We checked on line and it would cost each of us hundreds of dollars more to make new reservations. Thus, we were being expected to spend a substantial amount of money due to a problem that Spirit Airlines caused.

We have both interacted with people for decades in our respective positions and we always told our staff and coworkers to answer questions honestly, directly, and accurately. The customer service that I received was none of that.