Spirit Airlines
Reviews and Complaints

Letter I wrote to spirit airlines for my son. Their response was no refund. I find this appalling.
Y daughter-in-law has had to travel to the mayo clinic in rochester, minnesota since march 2014 for a clinical trial. She and my son travelled on spirit on saturday and were to return on monday. My daughter-in-law suffered some health problems while there and is now hospitalized. It is unknown when they will be able to return. When my son phoned to be check out how to change the reservation when catrina was able to travel, he was told he would have to pay $150.00 per person to change the return tickets. He even had a doctor's note.
I am appalled that an airline would charge under these circumstances. The costs they have incurred flying back and forth from dallas to rochester is enormous. They cannot afford an extra $300.00 to change a ticket. They are travelling every two weeks for the clinical trial.

This has caused unnecessary stress for them to endure. I am contacting you for my son as he is staying with catrina and does not have access to a computer.

Thank you for your consideration.

Prior to buying our ticket through Spirit airlines we read all the reviews and had prepared ourselves for what to expect when booking with Spirit. No leg room, no snacks pretty much nothing extra except a flight to your destination. Boy were we wrong. The day before our flight Spirit had changed our flight with it leaving later than when we had booked the flight. That was fine, we could handle that. This is where things took a turn for the worst. Once we arrived at the airport with no warning were told that the flight would not be arriving until midnight due to the fact that the crew needed to rest. As our trip was only planned for three days this instantly took away one whole day of being in our destination of Las Vegas.

If that wasn’t enough the customer service that we received was the worst than I could of ever imagined. As there were three staff members standing there not one addressed our concerns or questions. We were simply ignored and I wondering if any of them had a brain and thought for themselves. As upset as we were no one acknowledge us until after 20 minutes or so after handling another customer at the same time. Are you telling me that only one person can be helped at a time when there are three staff members standing there looking at you like you have three heads. Once the manager turned his attention to us we were told to call a customer service number if we were not satisfied. Not acceptable by no means. I am the paying customer and I deserved better than that. I was told I would be given $50.00 in food vouchers with a layover in Kansas City for five hours. Nice, way to make me feel special. No I paid for a plane ticket to get me to Las Vegas by 12:00 noon that day. I understand things do happen with weather and delays but to be told the crew needed to have sleep was not acceptable to me in any way. It wasn't like this was just planned the day before. Staff should of be scheduled appropriately.

Needless to say I work in Customer Service as well and I would of never treated any one the way I was treated on this day.

You truly lived up to your status of being the worst airline ever.

Thanks for nothing.

During a flight from Chicago to NYC, the flight attendant offered a credit card offer for 15, 000 bonus miles (3 round trip flights). In addition, you were offered an additional 2, 500 bonus miles for signing up inflight. I received my 2, 500 bonus miles. But after my first purchase, I only received 5, 000 miles not the 15, 000 miles that were advertised or promised by the flight attendants. I called customer service on December 26 and was told that I needed to be approved for a 5, 000 credit limit in order to receive the additional 10, 000 to make the 15, 000 the flight attendants offered. If this was a contingent for the credit card offer, the flight attendants should of stated that with the application. I would not have applied.

I have since cancelled my credit card with Bank of America / Spiritair. And I would think twice dealing with Bank of America and Spirit Airlines.

They post low prices from Latrobe to Orlando. On three consecutive attempts to purchase tickets a window came up telling me the flight was no longer available leading me each time to a progressively more expensive flight. I can't believe THREE flights for a date (non-holiday) three months away, leaving Latrobe, OA sold out while I was on line. I suspect they are pulling an old fashion bait & switch.

** avoid spirit airlines. You end up spending more money because of their poor services such as lost luggage, delayed flights of more than 6 hours and extra fees that are not refundable**.
Our flight was delayed more than 3 hours, coming from orlando international airport. We were supposed to have a connecting flight to houston, tx and then final arrival was in lax (Los angeles airport) . Our luggage never arrived with us to lax! We were told we should have it by the next day, and we still have not heard anything. They only gave us one phone number where we can reach a live person, but they are not even the people located in the actual airport where our luggage might be stranded. When i ask for direct numbers for the spirit baggage services directly in the airport, the spirit airlines staff do not even have numbers to give other than the main corporate number. Then when you call the main corporate number, you are not able to leave detailed messages because you only get 15 seconds and then you get cut off. I tried calling again, and it said that their mail box was full and was unable to leave a follow up message! Then they give you a prompt to call the airport directly and ask for spirit baggage services. But again, the airports do not have the spirit direct number to lax and will only give me their corporate office number! It has been frustrating and the staff does not seem to know how to help other than they are sending an "e - mail" alert to all the airports. We paid extra fees because our luggage was considered overweight and then they lose our luggage. Very poor customer services but the poor services indicates poor management rather than from the direct employees themselves, and also indication of just poor training. I don't normally write "reviews" but felt it needed to warn future customers of spirit airlines. ** avoid spirit airlines. You end up spending more money because of their poor services such as lost luggage, delayed flights of more than 6 hours and extra fees that are not refundable**.

I have been billed $59.95 for a Spirit membership that is unauthorized on my account. I never agreed to an annual automatically renewed membership with Spirit Airlines. My first, and last trip on the airlines was over a year ago and was the worse experience in my lifetime. I wrote a letter to describe the experience, service, 5 hour delay….and I never received the courtesy of a response.
I signed up for the $9 club and the details are deceptively unclear to the consumer and this serves as a financial benefit to the company. I will not donate any additional funds to this company and I will never use the service, airline or membership in my lifetime and respectfully request a $59.95 credit.

We flew Spirit out of Las Vegas on 6/28/14. The original scheduled flight time was 11:20 pm. When we printed boarding passes that morning we were advised there was a 1 hour delay. We kept checking throughout the day to see if there would be any further delays, and later that afternoon the website said there was an update and the delay was then 1 hr 45 min, departing at 12:55 am. We continued to check, the last time in the middle of dinner around 9:45 pm. The website then showed the flight changed back to the original departure time of 11:20 pm. We had to run out of dinner, return rental cars without gassing up, leave without cashing in gambling tickets, plead with shuttle services to try to get us to the airport asap, etc. We made the flight after screaming at people to check our bags, running through security and running to the gate. Spirit said the flight times are just "estimates", and offered to explanation as to how they could move a flight up 2 hours at the last minute after showing all day it was delayed. They said you should always be there 2 hours before the scheduled flight time, so why do they even bother to show a flight delay? "They may have been the best price, but you live and learn. The seats didn't even recline, "no frills", for a 5 hour flight. Thanks but no thanks, I'm sticking with the major airlines that don't charge for every little thing.

I am not happy to read that these horrible situations happened to others. Although, I now know that they it's not just my family that this airline was cruel and heartless to.

Amongst many negative posts found on the major social media sites, I have read posts stating how horribly Spirit has treated those serving our country in the armed forces who had missed their connection to a Spirit flight due, to no fault of their own, as well as those who have had to reschedule their flights due to a sudden death in the family. This just confirmed that I am not the only person this airline has been horrible to.

It's sad to see that this company lets the almighty dollar trump customer service. I'm sure they have to be aware that growth and product success comes from satisfied customers, not from dissatisfied customers who feel like have been treated like they are no better than gum on someone's shoe.

My child was suddenly hospitalized for a seizure that happened out of nowhere. We were scheduled to fly home the next night. Obviously, due to the severity of his condition, we were unable to fly out until he was stabilized. When I called Spirit to move the date of my flight to a couple of days later, the reps and supervisors did not have an iota of compassion. They kept repeating the same scripted answers, over and over again. It was like speaking to robots!

The supervisor didn't want to help me find options or do anything to help at all. She was only interested in getting me off the phone. She rattled off a statement about rebooking by a certain time or I would lose my money. Again, when someone has a child in the hospital their head is not concentrating on comparing fares or looking for flights,

In the end run, my family ended up paying tons more to fly home. Spirit, if you won't be compassionate, at least help your passengers find a way to get home without taking every single penny from them! The hotel I was staying in up until my sons seizure was very understanding. They went above and beyond to help me. Actually, every single company that I dealt with during that trip was fair, compassionate and kind.

The hotel manager as well as others actually heard my phone call with the Spirit reps. I was almost crying hysterically. Everyone told me to go public about how heartless this company is. No one could believe that anyone could be so cruel to someone who has a child in a hospital special care unit. A lot of people who witnessed this stated that they will spread the word any way that they could about the heartless treatment Spirit provides.

I have never had an airline treat me so horribly. Even with non refundable tickets, I have seen other airlines do everything they could to rebook, help out and save their passengers from spending more money when they are going through an uncontrollable situation.

After staying in the hospital with my child for almost 5 days, while sleeping on chairs, Spirit made a horrible situation even worse.

While one is at a hospital, not knowing what is going on or even when they could leave the hospital at all, the LAST thing they should be thinking about is rebooking a flight by a certain time or risk losing everything they paid. No one should be worrying about airline reservations when they should be focusing on their loved one.

To be fair, I did write them an tactful email about this matter. They did not even have the decency to reply.

I am the type of person who commends companies for their wonderful customer service. I never write negative reviews. I just had to write this post after reading all the posts, blogs, sites and tweets about how horribly Spirit treats it's customers. All I can say is karma stinks.

My husband and me came to check in the bags, and they let us check in the bags and go to the gates even though they sold our tickets to another passengers before we came there! That means that they assigned us nonexisiting seats! We have heard about this later form the check in agent and a supervisor.

When we came to the gate they told us to wait to be called in the plane although it was 10 minutes prior to departure. That was very strange. A few minutes later they let in a passenger that came after us! We asked to let us in the plane ( it was a few minutes before the flight departure now), and the gate agent said that she is working on our seats, we need to be patient and wait (!), and she will check the flight. After she came out of the plane she told us that the flight is closed and that we came late to the gate! You can imagine how unbelievable this situation was, especially because the next available flight, the day after, was completely booked, and they had only one available seat 2 days later! That meant that we are loosing at least 2 days of our vacation, hotel paid, etc.

We talked with them, NOONE did absolutely NOTHING to accommodate us, or help us in any way! I called all the numbers I could find related to Spirit Airlines and at least 7 hours later got to the person to talk with. Off course, they again did not want to hear what we were talking and were lying the same way their agents and a supervisor did.

Supervisor did not want to hear ANYTHING I was talking, but was talking all the time about their policies, and all the irrelevant things you can imagine someone incompetent for that job can say. When I started talking after her monologue, she took the phone and started talking with someone else!

On top of everything, when their agent and supervisor told us that they sold our tickets to another passengers before we even got to the check in, I asked if I can record what they said (what I heard was unbelievable), the supervisor said that she will call the police because I am recording her! I repeated what I said and asked an agent if she heard that, but the supervisor Constance did not want to talk with me, and called the police! Luckily, police officer tried to help, and with his help she gave us the seats 2 DAYS LATER, which meant that she waisted 2 days of our vacation!

I have never even thought that it would be possible that someone can sell my ticket and treat me that way! This was the worst experience I have ever had traveling, and the worst customer service experienced! I will add the most disrespectful treatment from another person EVER!

DO NOT EVER TRAVEL WITH SPIRIT AIRLINES! READ OTHER PEOPLE'S EXPERIENCES! THERE IS A REASON FOR THIS TERRIBLE RATING THEY HAVE. THEY DESERVE 0 RATING.

Their employees are not trained to work with people, and do have any common sense or respect for anyone.

SAVE YOURSELF ANY CHANCE OF TERRIBLE EXPERIENCE WE AND MOST OF THEIR CUSTOMERS HAVE EXPERIENCED, PAY A BIT MORE, AND ENJOY YOUT FLIGHT!

Sunday, 3-16-14; Spirit Airlines, Atlantic City Airport: Susan's her name, harassing seniors is her game! This flight was very stressful due to rude, controlling, abusive check-in lady, Susan. We had to get a boarding pass for Dave. Susan at check-in eyed our backpack and barked... that bag is not flying on "MY PLANE". I foolishly asked why. Susan argued even though the bag fit in Spirit's 'must fit this box to fly' it didn't fit Susan's expectations. Dave had the backpack all inside the luggage box, said to Susan, "See? It fits." Susan retorted, "I don't care if it fits, it's not flying on MY PLANE!" Susan refused to measure the bag, she said she was following guidelines for the FAA (now when did 'eyeing a bag' become an FAA guideline) We left check-in with our boarding passes to discuss what to do. It was a brand new backpack, flew from Tampa, FL to AC, NJ, no problems with the bag on that leg of the flight! Susan advised we pay $50 for the little guy to fly...helloooooo Susan it's a backpack, didn't even cost $50. As we walked to our gate knowing we were going to have to toss the backpack, I was walking first... my son walking behind me said something and I turned to answer him to see a smirking Susan, hair flying in the breeze, almost breaking into a trot and yep headed right to us. I told the kids not to turn around, but advised them Susan was on our heels. My daughter-in-law said, it's because of that bag, she's not letting this go, we have to throw it away. I agreed. Susan walked along side of me, looked at me smirking, then jumped in front of me, turned around to face me, walking backwards she spat, you shoulda paid the $50 downstairs, now you're gonna pay me $100 to fly that bag...I'm working the boarding gate, and that bag is not flying on MY PLANE! Susan you raving looney tune, I'm 70 years old, my balance isn't the best anymore, you could have made me fall, but being as vain and controlling, and apparently have job security, you apparently don't care if an old lady falls. Didn't know jumping in front of a senior to harass them was a Spirit Airline guideline. Susan left, went behind her desk. A young man came to assist and she pointed me out to him. He looked up til he found me, we locked eyes, he quickly bent his head down and obediently shook his head to Susan, yes, he'd seen me. My d-i-l became very upset. We wondered what would Susan do next to intimidate us or worse, keep us/me from flying home. I would fire this woman in a heartbeat! She lacks proficient skills to do an efficient job for Spirit. Susan uses her position to intimidate, it's personal for Susan. In my stress I took off my pullover, popped an expensive earring out and lost it. I didn't notice it til I was off the plane, a beautiful gift from my kids. I forgot my iPad cord in the zippered backpack pouch and a camera charger. Dave had to change into his heavy jeans so we had room in our new tote for his shorts, a grey plastic bag. Add degrading to our flight experience with Susan/Spirit. We tossed the backpack. I watched as bag after bag went by larger than mine. C'mon you know no one is paying extra to fly those! Even the tote bag I was carrying was larger than the backpack, oh did I tell you the backpack was not mine, but all tart communication was guided to me, not Dave. We decided to let Dave take the tote bag, put 5 people in between us to make sure Susan let Dave on, she didn't even glance at the heavy overstuffed tote he was carrying. Five people went ahead of me, then me. I held my breath, said not one word, Susan couldn't even look at me, but developed that "I won!" smirk when she saw the plastic luggage I was carrying, DINGed my boarding pass, cut it, gave me my stub and mumbled very very softly, " all this done without looking at me once, and muttered...thank you..." Dave was waiting on the other side of the boarding deck just in case Susan decided my eye color was wrong and kept me. My kids were behind me. I heard DING DING, good 2 more boarding and it was my kids. We were free! Susan had had her fun with the old lady, something to laugh about later in the evening I'm sure. Spirit shame on you for employing such a poorly qualified, non people person. I write this blurb knowing nothing will be done, but Susan is the type of anti-social personality who cannot control herself, she will go after someone else, and maybe that person will be able to complain and get results. To boot, my son is a Spirit member! What a horrible experience. The earring loss really hurt me.

I have been a Free Spirit member since 2007. This past December 2013 I went on their website to check my miles it said I had 53, 293 miles with 0 miles to expire. When I started with them they used Barclay Bank and your miles DID NOT expire. Since then they have changed to Bank of America, I have learned this month January 2014 that they can now expire. To make a long story short when I checked my miles in December 2013 it was so I could tell two of my Grandchildren I was going to take them to the Dominican Republic which I did. When checking again in January 2014 I now have 0 miles. I have called them and talked to 8 different agents and have gotten no where. There is no way to talk to a supervisor, vice president or president that I know of, I have asked for all of them and either got hung up on or transferred to no one.

I recently flew with Spirit for the first time. When I checked-in for my return flight, I used a self-service monitor. I did not understand why it was asking me twice whether I had a bag with me, not realizing that one screen said check and the other carry-on. I was charged twice for a single bag. I thought $95 was rather high, but was concerned with getting through security on time for my flight. Once I got to the gate, I read my ticket, noticed this discrepancy, and informed the employee at the desk that I did not have a carry-on bag. She took me out of zone 1 (the carry-on bag passengers' zone). So I was not even treated as a carry-on-bag client. Nonetheless, she gave me a number to call.

I called the number and was only told repeatedly by the poor customer service agent that the charge is not refundable.

To prevent mistakes like the one I made, since this is the only airline I've ever heard of who charges for carry-on bags, they should make the distinction between selecting the number of carry-on bags and the number of checked bags that someone has very, VERY obvious. Or put them on the same screen at check-in, rather than sequential screens. Anything to prevent such mistakes from happening in the future. There is no reason to take advantage of their customers and thus alienate us due to poor user interface of self-service check-in monitors.

While traveling on a long flight from Las Vegas to Philadelphia I was insulted by a flight attendant. The pilot put on the seatbelt sign about half way through the flight. He said it would likely remain on for the duration of the flight. About an hour later and after several passengers had gone before me I needed to use the rest room. I figured since many people had gone ahead of me I could go. I thought this would double as a great time to stretch my legs as well. When I got to the rest room in the front of the plane their were two attendants sitting next to the restroom. One of them said to me we are to remark seated while the seatbelt sign is on. I said I'm very sorry it's just hard when your pregnant to go through a flight lasting 4 plus hours with no rest room break. She than turned to me and said "well don't kill anyone when you fall on them on your way back to your seat." I was so shocked and upset that I went to the restroom and returned to my seat very hurt and insulted. I had never been so hurt or insulted by a stranger in my life. My fiancé knew immediately something was wrong but I was too embarrassed to tell him for a half an hour even though I was crying. I don't think flight attendants have a right to treat customers like this no matter the situation. They are supposed to be trained in customer service and hospitality. Customers have no rights when it comes to air travel. When your in the air the attendants can be abusive to the customers but you can't even say anything back for fear of being thrown off and arrested. I guess that's what we pay for.

I signed up a few months ago for Spirit's $9 Club fare because I wanted to save more than $100 on a flight for my wife and I. After signing up for the promotion, I tried to book the flight (there were seats available and the flight was available for the $9 club promotion) and I could not book it through Spirit's Online system! I then tried a couple more times in case I did something incorrectly and still couldn't do it. I then tried to CANCEL the $9 Club Fare promotion i just signed up for and I thought I had SUCCESSFULLY removed myself.

I am now getting a BILL from Spirit stating I own them $59.95 and their club fare promotions are NON-REFUNDABLE! I've attempted to contact Spirit multiple times - their system will either disconnect you or you NEVER reach a LIVE person. The two times I've reached a REAL person I've gotten the same song and dance - there's nothing they can do!

Is it right that anyone should have to pay for a service they never received? or a service that doesn't work on the COMPANY's own internet system?

Spirit's customer service is rude, ill-mannered and unable to help. Their management NEVER comes to the phone nor can they be contacted in any other manner.

I highly recommend everyone QUIT using Spirit Air. They are disreputable and dishonest.

I was on a night flight Saturday, July 20th on Spirit Airlines Flight 763 to Las Vegas, NV. Almost everyone on the plane was asleep or trying to sleep, including myself. When I wake up, I find that my eye glasses are stolen. I was sitting in an aisle seat and placed them hanging on the netted pocket in front of me. I reported the theft to one of the airline attendants and another came back to me with the nerve to tell me that "one of our staff members tells me you never came on the plane with any glasses on". This is just not true, I cannot see 2 feet in front of me without my glasses.

Here is where it gets interesting. The next day I went to Lens Crafters in Las Vegas to get a new pair of glasses. I tell my story to one of the employees and she tells me they had a customer come in 2 days earlier with the same story; a night flight to Vegas on Spirit Airlines and her eye glasses stolen.

This makes me think, without a doubt, that one of the airline attendants stole my glasses. What nerve! The glasses alone put me $400 dollars in the hole along with the cost of a $45 dollar cab ride, $65 dollar hotel room and a days worth of headaches with buses, walking, and trying to find a place on Sunday that has an optometrist to prescribe new eye glasses.

Complaining to Spirit Airlines will likely not solve anything so the least that I can do is to let others be aware that theft can and will happen on a flight. I never would have imagined that someone would steal prescription eye glasses on a flight. Never again Spirit Airlines.

Y chicago19 0 votes how do we take legal action on this company? They lose your luggage and
Act like its our problem that they lost it. We had a flight from ny to chicago. . . No connections and they lost thousands of dollars worth of our property with no explanation. They only cover clothing and toiletries. . . Are you kidding me. People carry more than clothing when they travel, you should not be afraid to carry anything important if pieces of ### companies like spirit could care less. Everything is outsourced to the phillipines and no one takes responsibility. Has anyone at all gotten any reimbursement for what spirit stole from them and if so how did you do it? Were gathering receipts for what we have to repurchase and were filling out all the clothes they stole from us. This company is a fraud.

Departing on 3/19/13 at Atlantic City Airport with Spirit Airlines, this was our 3rd time only flying within 1 yr. Both my husband an I had back packs and a wrapped gift for my brother in laws birthday. Went though body xray an all ok. As our back packs & the wrapped gift & my purse were x-rayed, they stopped the machine an would not tell us why? 4 security officers keep looking at the screen and pointing at the screen, we asked what was going on ? No one would answer us, a TAS officer woman came over an tried to clam us down as we were getting upset & crying, cause no one would talk to us, We said to them what the wrapped gift was an to open it an they will see. No one listened to us again for over 1 hr. My husband said I am getting pissed off, ( note there was no bad language or any altercation, then 5 state troopers came in and pulled us aside and asked for ID an they ran us an we are all clear. Finally after the 1 hr thay could not tell us if we could make our flight or not, they finally unwrapped the gift, which was a harley davidson mini gas pump dispenser. They were still thinking that we hide something inside it and they took it part an all was fine. they said something internally were the pump mechanism is, was coming up a odd color on the screen. Then after all the this they were joking about buying it from us. We finely got to go up stairs an eat and get a drink to clam my nerves, after crying and shaking and embarrass and being treated as if we wre liers and smogglers. No more then 15 mins after being released an upstairs, 2 TSA officers came up and said we need your ID and address & phone numbers, I thought they were kidding, an just came over to see if we were ok. No they werent, they demaned our id & info an would not they us until we gave it to them. They asked us when are you returning and who are you going to see ? Then it was time to board the plane an they stood at the broading pass enterence as we got on the plane. My family vist time was emotional & scared to return to the airport on 3/24/13 thinking they were waiting for us at Tampa now. No apology at all, nothing but humiliation, embrassiment, being scared, having state troopers run our info, being detaned over hr and still harassed after clearing security. They acting like we were criminals and all along we were honest and truthful people.

To Whom It May Concern,

I would like to let it be known about my first trip with Spirit Airlines. I am a very dissatisfied customer and never been treated so rudely and as if I’m incapable of following rules well. On my trip to Ft Lauderdale, FL I wanted to save some money so I decided to fly with Spirit Airlines. I purchased my ticket through CheapAir.com which I have used before but this time was not aware baggage was not included. I did my research to find out after paying $232.00 for a roundtrip ticket that it would be an additional fee for baggage. That was a little disturbing due to it was not brought to my attention and I had the impression baggage fees was included. Needless to say I end up paying $70.00 for my luggage to ride round trip which is ridiculous. That’s not all; I was on time for my flight that was departing to Ft Lauderdale. I received my boarding pass and went to check my bag and then I get to security. The security checked everything and just because I had skin lotion in my bag that was a ounce bigger than the 3 ounces that they allow I had to make a choice to throw it away or put it in my luggage. I was not going to throw anything away my hard money paid for; I decided to put it in my luggage. That means I had to get out the security line I waited in for 30-45min to go to the customer service line to call for my luggage that took another 10-15min for them to bring back up. Once I received my luggage I had to start all over again which was making me later and later. I reached customer service representative finally to check my luggage again that I waited in line another 15-20min for and to find out my plane left. Then the customer service advised me due to me missing my flight I would have to pay an additional $70.00 to reschedule my flight. At that point I was livid but still remained calm and paid the fee of $70 just to enjoy my trip to Ft Lauderdale, FL. I do say I enjoyed my trip and then I had to return back to Dallas, TX! My flight was supposed to leave out on a Saturday morning and do I remind you I was on time again at least 2hrs ahead of schedule.
I received my boarding pass and check my bag, the customer service representative advised me due to my luggage being 51lbs I had to pay an additional $25 to another customer service representative in a whole different line. Which mean I was waiting again all together a little over an hour which I was still calm and charged it on my card so I can get home and to never use this company again. In the process guess what? I miss my flight again and the representative told me that she can reschedule me due to I was already there when the plane was departing and there will be no additional fee. Now that really top the cake, so you mean to tell me I came out of pocket $70 to reschedule my first flight when I was already at the freaking airport. The customer service rescheduled and I went ahead and checked my bag so I don’t have to deal with any more lines when I returned. I returned that night to catch my flight and this time I made sure I was 4hrs early. I sat by my gate the whole time and the boarding time came up and when I looked at the screen the destination was changed. I ask an attendant what was going and these are her exact words “Dallas was boarded at another gate and I announced it on the intercom and if you was listening you would have known that!” I walked away to go speak with a supervisor which I had to wait another 45-60min to get assistance. I tried to explain my situation and at this point I am livid and entirely fed up. I ask when is the next flight and am I able to leave ASAP due to my bag was already in Dallas. The supervisor told me that was nothing she can do, the soonest available flight was on Monday ….due I remind you this is Saturday and I have “NO” clothes. I advised her that was not acceptable and I will need to be accommodated for my needs she said “She cannot offer me anything but to reschedule for Monday; she will not refund me and will not provide a hotel room. I have a choice to take the flight Monday or nothing at all!” That’s when I snapped, she was very rude and I thought you suppose to do your best to satisfy your customers. I myself am a Supervisor and I would at least advise the customer to allow me to see what I can do to assist you and not there is anything I can do. I was unable to bring to her attention on the rude attendant because after that she walked away. There was an attendant that was standing there and I wish I would have taken her name down cause she tried her best to assist me and put me on standby for Sunday morning and submitted a request for my refund I had ask the stupervisor for. I have never flown with any other airlines and received this horrible service before and I will make it my purpose to bring this to everyone that I know attention. They will never get my money again and I will make sure I let everyone know mainly after seeing 15-20 customers pissed off at the airlines for whatever reason.

Thanks for listening,
They will never get my money again

I book a vacation using Spirit Airlines. I paid for big front seats. This was a special vacation with a friend who is not well and we were celebrating life. I booked 4 months in advance and paid for everything at that time. The day we left we printed our boarding passes and found out we were move to row 7. The airplanes are extremely small and the flight was horrible. No one could answer our question as to why we were moved and we were stuck with the seats if we were to go on vacation at all. This totally ruined our vacation. When I called customer service, they were awful and lied to me and did not return my call as promised. I spends hours and days of my vacation trying to get answers. Spirit Airlines are the worst airline EVER. I want to do something about this. I am writing my governor, congressman and senators as well as contacting every complaint line possible. If you have had a bad experience with Spirit Airlines, please do the same. They need to change or the company should be forced to close.

Flew Spirit Airlines on March 3, 2013. Spirit baggage handlers were heard under the plane throwing baggage on the plane. Lo and behold after I picked up my luggage from baggage carousel - the handle was ripped clear off my bag. I had a quality Travelpro luggage that is high quality. In all my flights never once have I had the handle ripped completely off the bag. If I hadn't heard them throwing the luggage around might've chalked it up to wear and tear. But this airline is careless and sloppy all around. I had flown them once before and had a less than stellar experience with agents giving me false information. Never again will I fly Spirit Air.