Spirit Airlines
Reviews and Complaints

We flew from Orlando to KC with two toddlers and two carseats, checking the carseats at the counter. No issues in Orlando and no extra charges. When we checked our luggage for our return flight to Orlando the ticket agent in KC charged us a baggage fee for each of our carseats, an additional $158 on top of the 3 checked bags we already paid for. When I reached out to CS for a refund they asked me to provide pictures of the carseats which I did. Because the seats were inside bags to protect them Spirit is claiming the bags are full of clothes. I then asked for proof and they refuse to provide proof. There was nothing but our toddlers jacket that they took off right there at the counter. We had 3 checked bags for a week of travel, you assume we also packed carseats full of clothes too just because they are in protective bags? I want my $158 back. I paid for all my baggage, carseats are free. They were not packed with clothes

January 31st 2023 went to check in for return flight was told it was cancelled due to the fact I had not flown out on my original itenery which was round trip from logan to tampa. So what happened was I had to take an earlier flight out of boston the same day because my aunt was very sick and was afraid I wouldnt make it in time before she passed. Now a week later on [protected] went to come home return flight was cancelled with no warning why I have no idea so I had to grab another ticket on the same exact flight to get home. Sad really that I paid twice for the same flight. Conf. Nbjr9l sad to I had a good flight nice people stewardesses flight attendants. Hope someone can take care of this and credit me back the $ 225.90 any more info you need please contact me @ [protected] thank you or email me [protected]@sullivanbrothers.com

Credits: I was to be credited 7500 points back to my account (reinstated) to the original account reservation code TBED8L I need my points to book flights for spring break. I have spent hours on the phone with the complaint department to be told they would call me back and they have never called me back. I want this issue resolved today so I can book my flights, This was during the Hurricane hitting Florida. You were flying empty planes out of Orlando. It was reported I was a no show, How did my suitcase get to MSP if I was a no show? I ended up Buying a ticket on Sun County to get to MSP, The coat of that ticket was $148.00 I feel you owe us to the points plus

Spirit Airlines does not allow you to unsubscribe from their email list. I started receiving spam emails nearly every day after booking a flight with them. When I navigated to their unsubscribe page through the Unsubscribe link in their email, I found that the page is set up to *prevent* you from actually unsubscribing. The page allows you to check off what type of promotional email you receive from them along with a checkbox to "Unsubscribe from all". However, if you check "Unsubscribe from all", the button to save your changes greys out and does not allow you to proceed. You are forced to choose to stay subscribed to promotional mail. I have attached two (2) images and one (1) video to this complaint: These show my attempts to unsubscribe from all their promotional emails and how the page does not let you proceed unless you choose something.

When this first happened, I tried to contact their customer support via text. Their customer support was completely unhelpful: They claimed that they were not able to manually remove anyone from their user list. They tried to send me to pages that did not apply to my situation, e.x. sending me a PDF of their privacy policy. They told me to keep trying to use the link after clearing all my browsing history, which obviously did not work as this was a website functionality issue. When it became clear that this person was not helping me, I asked for their full name or employee ID #, which they did not give me - they directed me to talk to their customer support phone line and then ended the session. It was wholly unhelpful and they completely ignored my complaints about the non-functioning unsubscribe list.

I then tried to email them, including the same attachments as described above. All they did was redirect me to the exact same non-functioning unsubscribe link - they clearly did not read my emails at all. I had to email them *three* times, attaching the images and video each time, for them to say they would forward my concerns to their IT team. I have attached one (1) screenshot of their email to me to illustrate this point - all the emails were functionally the same, until the very end.

In the end, I used a third-party anti-spam program to forcibly remove my email from their list.

At absolute best, this is a company with a completely incompetent customer service team who go to all lengths to ignore a customer's concerns and provide solutions that do not help. At worst, this is an intentional tactic to force unwilling customers to stay subscribed to their spam promotional mail.

On 12/30/2022 I was scheduled to depart John Wayne Airport on a flight to Boise, ID. Due to traffic, weather and a closed TSA security line I missed my flight. Went to the Spirit counter to request another flight and was told that no flights were available. I then asked for a refund so that I could make travel arrangements with another airline, was told no refund was available. I booked a one way flight with Allegiant Air thinking that my return flight with Spirit was still valid. When attempting to check in for my return I learned that Spirit had cancelled my reservation at that no refund would be forth coming. All of this occurred due to the Southwest Airlines meltdown. This was my first and last experience flying with Spirit Airlines. Customer service and satisfaction are non exisitent with this provider. Confirmation code: PD556V

My wife and I were in a flight from Los Angeles, CA (LAX) to Fort Lauderdale, FL with a layover in Austin, TX. Dec 20, 2022. Cont#VYI9YE (Kenneth Barton and Birgit Muller).

The flight to Austin, TX (NK512) left Los Angeles, CA approximately 3 hours behind schedule. When at departing gate I said I would rather try and find an alternative flight on another airline then be stuck in Austin if connecting flight could not be made. The gate attendant told me not to worry because the airplane was going to Fort Lauderdale after Austin and I could not miss connection.

The airplane was not the same to go to Florida and the connection was missed. (flight NK512) Dec 20, 2022 Cont#VYI9YE. I was then told at the ticket check in that it would be two days before they could get my wife and I on an alternative flight to Florida. Our luggage was also lost. I wend to the American Airline desk and purchased two one way flights from Austin to Fort Lauderdale, FL (receipts and tickets attached $478.60 + $478.60 + $35.00 + $35.00 = $1,027.20). Bags were delivered three days later.

Toiletries - $10.70 (receipt attached)

Ross - clothes $240.60 (receipt attached)

To Whom it May Concern: December 20, 2022

Please be advised I had made reservations by phone and booked a ticket from Orlando Florida to Atlantic City, New Jersey from Nov 30, 2022 to December 14, 2022. My traveling number is MWHL3B-03 On November 29, 2022 the day before my departure, I never received the confirmation of the reserved flight. When I contacted Spirit, I was informed they had typed the incorrect email address. When I arrived at the airport since I never received the confirmation of my ticket, I paid the luggage ahead of time in the amount of $64.00 both ways, however when I arrive at the airport, they charge me again for the luggage of $99 and they had me flying to New York instead of New Jersey.

I called to complain if they had typed the correct email, I would be aware of the over charge for the luggage. I was informed by the Spirit Airlines to contact the Complaint Department as they originally had me flying to New York instead of New Jersey, I spent 3 hours on the phone trying to get this matter corrected.

I would like to be reimbursed for my ticket and the aggravation and time it causes me because the agent typed the incorrect email address. I can be reached at [protected] if you would like to discuss the matter in greater details.

Sincerely

Julie Hatley

We had reserved a flight #3159 on Dec 26,2022. from CLE to Miami, FL. The flight was cancelled, and we did not go on vacation as planned. My mastercard was charged $2073.54, $354.00 and $17.98 all on Nov 4, 2022. I am owed $2445.52 from Spirit Airlines. Not only did Spirits cancellation of this flight cause problems, we missed our connecting flight in Miami to Bridgetown, Barbados. We paid $11,000 for a resort in Barbados that was not used. I am asking for a refund of $2073.54, the amount charged on my credit card for a cancelled flight. Our reservation was for 4 people, myself, my husband and 2 sons. Confirmation #XB48JB. I have been unsuccessful trying to reach Spirt Airlines for 8 straight days now, as no human ever comes to the phone, and there is no opportunity to leave a message.

To Whom it May Concern:

Please be advised I had made reservations by phone and booked a ticket from Orlando Florida to Atlantic City, New Jersey from Nov 30, 2022 to December 14, 2022. My traveling number is MWHL3B-03 On November 29, 2022 the day before my departure, I never received the confirmation of the reserved flight. When I contacted Spirit, I was informed they had typed the incorrect email address. When I arrived at the airport since I never received the confirmation of my ticket, I paid the luggage ahead of time in the amount of $64.00 both ways, however when I arrive at the airport, they charge me again for the luggage of $99 and they had me flying to New York instead of New Jersey.

I called to complain if they had typed the correct email, I would be aware of the over charge for the luggage. I was informed by the Spirit Airlines to contact the Complaint Department as they originally had me flying to New York instead of New Jersey, I spent 3 hours on the phone trying to get this matter corrected.

I would like to be reimbursed for my ticket and the aggravation and time it causes me because the agent typed the incorrect email address. I can be reached at [protected] if you would like to discuss the matter in greater details.

Sincerely

Julie Hatley

I bought my ticket for a round trip on 10/20/2022 for $146.18. I also bought the flight insurance which sounded like it included date change for return flight. It did not and I was charged $99 to cancel, When I received my account statement, I saw that I was also charged $254.95 on 10/20/2022. I've called 6 different numbers so far...4 said I had reached a number that was no longer in service,

These were the first listed number on the Spirit Airline search for Miramar Fl - their headdquarters. the 2nd two took me to a recording that told me to go online, which I did. Online you immediately have the opportunity to chat with a representative who first seems very helpful & ask what the issue is, Then - - -

you are told they would be happy to assist and do whatever is possible if you pay $1 which is refundable... but when you read the fine print you see you are signing up for a monthly servbice, etc. It's a mess and a rip off. so far it is looking as if I will never see that $254 again, what I thought was a $146 round trip was actually $401.23 not counting the $71 I was charged for my luggage at the desk then another $99 for being 2.5 lbs overweight... so GRAND total was $571.23. then a month later $99 to cancel flight back & rescheule. The day I was flying back was Friday after Thanksgiving... so they made a whopping amount of money for that seat too. Unless, it is my absolute last option available & someone had died or deathly ill and it is my only option to get to my destination... I WILL NEVER EVER EVER EVER fly SPIRIT

Hi, I am submitting this now because I am back from my trip and at my computer. Your site sent me in circles on my phone, preventing me from doing this sooner. I flew into Salt Lake City, UT, on November 22 to visit my daughter (who lives in Rock Springs, WY, so it's a good 3-hour drive). We had planned on going to her boyfriend's parent's house on Thanksgiving, and they are in Freedom ID, another long drive. Owing to the 22nd, I got off the plane late, and my luggage didn't show up. There was nobody there that could help. I spent an hour speaking to people and looking for answers while my daughter drove in circles waiting.

The next day I spent most of my day calling different Spirit numbers the airport provided me. I got rude reps, reps who gave me other numbers. One representative told me that if I didn't file a complaint online, she couldn't help me. When I tried, as I said, the website was going in Circles. When I finally submitted one online, I received an error message asking me to call you directly. I am trying to remember how or who I finally spoke with, but they took my info. I then had to go to a store and buy clothes and other things I needed from my luggage bag. I was so uncomfortable because I didn't have enough time to shop and nothing fit me.

On our way to ID, I received a call stating that they found my luggage; Boston Airports Spirit forgot to load it into the plane. They had it shipped out the next day and told me I could come to get it. I explained that I was about 3 hours out and didn't want to waste any more time on my trip. It was a six-hour drive to the airport and back! The rep told me she would call me right back... she didn't. We returned to my daughter's apartment on November 26 to find my luggage outside her door, just sitting there for anyone to take. I cannot begin to tell you how much time and frustration this caused. I didn't have the 150$ for the luggage, and now I had to buy clothes! Reaching anyone for help was almost impossible. I only see my daughter every couple of years. My time with her is more valuable than I can express!

To make matter worse I was supposed to have a window seat on both flights to WY, I did the first flight which was an hour, and I bought internet for my computer so I could work. What I read online was that I'd have it for the whole trip, but on my second flight, I was informed I had to purchase it again. Also, I bought wifi for my phone because I can't log into my computer without an authenticator sent to my phone. On the second trip, I was in the middle seat. The woman to the right of me was too large for her seat and sat on top of the arm rails and ontop of me! I certainly wasn't paying another 20.00 dollars for wifi I would have waited for that flight had I known. The whole thing was a gigantic [censored]show. Sorry, but it was! My b-day present from her was a flight out to see her, and this happened to stress me out almost the entire time.

Dear Spirit Airlines Customer service

I hear a lot of complain about this Spirit Airlines and now it's true for me. My sister had scheduled flying from LAX to NEWARK and her luggage weighted only 38 lbs. But I don't know what something is wrong with the Spirit Airlines scale and her luggage went up to 42 lbs. The Fight Service guy said that: She had to take out 2 extra or being charged for overweight. My friends used to be like that, and they said that: - your ticket is cheap, but you are going to charge more money for the other things and the service on the flight is not good as the other Airlines.

If you would like to have a lot of passengers going your Airline, please change your way of doing business.

Thanks

August 22, 2022, Air flight from NYC to Myrtle Beach, SC 6:30am.

When I arrived in South Carolina at the airport. A yellow ticket was handed to me that indicated my luggage was damaged. The entire wheel/Cast was broken off. I couldn't even roll my suitcase across the floor I had to balance and drag it to my taxi. I filed the claim on 8/25/22. I sent Spirit airlines all the requested information, the flight number, the dates and a photograph of the damaged luggage. They said I had to wait 30-60 days for a response. I waited and inquired again, then they said how much was the luggage, which they did not ask on 8/25/22. I gave them all the info, the amount, the color of the luggage and where I purchased it. I am annoyed because they are still giving me the run around. I need assistance in getting my refund for my damaged luggage. Spirit Airlines are not being supportive in resolving my issue; therefore, I am filing this complaint against them. The incident # is MYRNK61603518

I reviewed a credit card statement and found this $69.95 charge. The transaction date was 10/27/2022 and charged on 10/29/2022. I flew Spirit one time almost 10 years ago and it was awful. I called Spirit last night and was told it was a membership fee. I said I never authorized or joined anything with them. She said I was the right person to talk to but then said she couldn't transfer me. She said someone would call me back in 60 seconds. Never happened. This looks like it could be a class action lawsuit waiting to happen. How did they get my current Visa expiration and e digit ccv?

The conjoining flight you guys have from montego bay, jamaica to fort lauderdale, florida is timed to close for your passengers to be able to get their luggage on time and meet their next flight! My fiance and i just flew with you on tuesday [protected]) and we waited for our luggage for over 45 minutes. With the time change from montego to FLL you really should be more considerate of your passengers. Also the cleanliness of your airlines... I am appalled you are even still flying! there was a blood smear on the wall above the window seat in front of me. i understand to crack a joke about something that is truly funny! But to say, "maybe" after i had politely asked for him to clean it. Now my mother in law and her husband are stuck in fort lauderdale because of how close your timing is to the conjoining flight. How is this their fault that the flights were late but yet they still have to purchase new flight tickets! SHAME ON YOU FOR YOUR LACK OF HUMAN DECENCY

Good afternoon, I flew Spirit for the first time 10/10/22 from Manchester NH to Orlando FL. It was not a pleasure trip, it was an emergency - end-of-life trip. I landed and was to get a shuttle to take me to The Villages to be picked up to be taken to a family member who was in Hospice care at home. I packed a carry-on, which I always use to fly American Airlines, and it was an inch too long and the position of my wheels was at each corner, so I was forced to check my carry-on, at a whopping price of 79.00. I explained the nature of my trip and needed to leave the airport as soon as the flight landed, but was promptly told that this was the policy with no workaround. The flight landed in Orlando and it took them so long to get the baggage on the belt, that I missed my shuttle, and was massively delayed getting to where I needed to go. All I can say is the lack of compassion and understanding left an impression, not only on me but those who were waiting for me. I had no time to spare. I can honestly say, that I could not recommend your airline to anyone. Imagine if it was your parent or loved one you were trying to get to.

I am reaching out to you about this flight cancellation. when the information below will help. however, I like to

explain to you that the customer service offered a voucher to replace leaving me and my party stranded in Atlanta

the voucher is for $50.00 per person. and I really do not want this, I like to obtain my full reimbursement since

when I paid for my flight, I had to make a full payment, not a voucher for what i like to pay.

my information is SINJ4D

Our original departure was from Miami and connections to Atlanta to final destination to Minnesota,

as we arrive to Atlanta, we found out our connection flight was cancelled. we have no intention of staying in

Atlanta it was just a connection, with that we had to scramble to find a place to stay and find our way back home.

we had an event in Minnesota that started at 8:00 am

at this point not even for the expenses of the overnight hotel we are asking for, just the full reimburse flight, not in a

voucher, as the terrible experience of being left stranded is not something we like to experience again is.

I hope o hear something from you soon, (your assistant) I know how the world works.

I have a charge to my bank account today for “SPIRIT AIRLINES ONBOARD” for $27. I did NOT purchase anything from spirit. I flew a few weeks ago but my girlfriend paid for the tickets. I did make one purchase on the plane with my debit card. I called spirit and was basically told if I don’t have an open reservation and number she can’t look anything up for me and to report it to my back. This is ridiculous! They are charging people fraudulently.

Flight on the 27 of September Orlando to Boston. Spent 13 years as a travel agent, Have been on 1,000s of flight all over the world including Aeroflot, Ethopian Airlnes, etc. and have never had as bad of service as this airline (except Frontier on the return). Charged almost double for my luggage then what I paid for my seat. Got to the gate and found out their check-in people sent me to the wrong gate in the wrong terminal, yes the wrong terminal. Then we waited for the flight attendents that were an hour late (we should have left without them because there was no service). The Captain did keep us informed. But that did not make up the time and we arrive late. Judging by the complaints on this board this company and Frontier need to be investigated by the Federal Government.

This is regarding confirmation: PJLIRD from 9/17/22 from Las Vegas to Orlando. I purchased a seat for $35, and then the morning of the flight, I received notification that I received a flight bid for an exit row seat for $25. I explained the situation to the ticketing agent, and she said that I would not receive both charges. I did, and I was doubled charged.

I talked to custome service a week ago, and I was told that I would receive a reimbursement. Nothing has been credited to my account yet.

Please advise,

Marcia Thomas