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My husband and I also sat through a 3 hour session also. We also bought into a vacation plan with the incentive of not 1 but 2 free cruises. First of all there is NOTHING free about it! $100 to just make a deposit, them we waited 6 months for them to call us. Finally got an email from them, they were ready to confirm our reservations. I called one day from work, and she told me up front the call would take a minimum of a half hour and if I had to hang up for any reason during the call, also if I declined ANY offer made to me concerning the cruise dates, I also forfeited the cruise. I still told her to go ahead. Then she said you understand the accommodations is an inside cabin WITH BUNK BEDS! I told her my husband and I are over 60 years old and we sure weren't climbing into the bunk beds! She said that is the offer- unless I wanted to upgrade. My share of the FREE cruise that I was going to pay that day was $225 per person, and to upgrade it would be $325 per person. I can book the same cruise all day long directly from carnival for less than this free cruise. Since I put this so called vacation club on my credit card, I will be contacting them to have the charges reversed. This is absolutely a scam, and like the expression goes "If it's too good to be true - It Is!"
The complaint has been investigated and resolved to the customer’s satisfaction.
I won a cruise at the state fair and ended up going through the whole thing. Finally, after waiting for over six months, I was offered my date, which was not even one of the three I chose, and I was told to use an airport out of the state I live in to get to Florida. Everything was a complete hassle, and I ended up getting my money back because they were so uncommadating. I will never trust them again! Terrible business and customer service.
It got my hopes up because I was really looking forward to it and was very patient, all for nothing. They wouldn't allow me my date of choice or airport, and they only gave one chance.