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Like many others who have filed complaints, I also have been ripped off by Spirit Incentives. Last March, I sent in a request for 2 nights accommodations in the Palm Beach area of Florida. It was my wife's birthday and I wanted to do something special... In any event, when I contacted a Spirit Incentives travel agent, I was told no rooms were available for the dates I had chosen. I had to choose another location and I opted for Fort Myers. Upon checking into the Days Inn hotel, it looked run down and the room which was allocated was worse. We stayed one night and left. When I received an email requesting feedback I gave Spirit Incentives my evaluation of their travel arrangements. I got no reply. In early June, I tried to book the other 5 days of my travel certificate but travel dates were only available up to August. I checked the website from time to time but the dates I wanted from Sept.20- 25, 2012 (TO CELEBRATE OUR 25TH WEDDING ANNIVERSARY) never became available. In early July, I entered my certificate # and the next screen stated "Promotion Award unable to be used "as there was not enough travel dates between early July and September 28th when the certificate expired.What BS!We were disappointed but not surprised Spirit Incentives would not follow through on their end. It is typical of this agency to rip off its customers---Anyways, we booked a nice hotel in Las Vegas for our vacation.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Mike
We are sorry to hear about your dissatisfaction but we are confident we would have been able to fulfill the travel offer if you had followed through with the date selection process in a timelier manner. You acknowledge in your complaint that there were dates available to submit however they did not meet your preferences so you chose not to submit any dates at all. All Spirit Incentives offers list our customer service number, 954.525.1777, in bold print on their reverse side. Customer service representatives are available Monday-Friday from 9a-6p EST and would have been happy to assist you with your date selection with the proper advance notice required, had you contacted them for assistance when there was still time remaining to make travel selections. At this time Spirit Incentives is only able to issue a refund of your deposit as there is not sufficient time remaining to meet the advance notice you agreed to in the Terms of Participation.