SPW Industrial’s earns a 2.3-star rating from 14 reviews, showing that the majority of industrial equipment buyers are somewhat dissatisfied with their purchases.
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spw industrial is the best choice if you want a team that's organized, on time, and professional to take care of your tools
spw industrial is the best choice if you want a team that's organized, on time, and professional to take care of your tools. They're not just professional, they're also super helpful. They know how to make their customers happy. I highly recommend them.
I've bought stuff from SPW a few times
I've bought stuff from SPW a few times. The peeps in customer service were super helpful when we needed to get our hands on something that wasn't being made anymore. They hooked us up with a different model and even rushed the delivery without charging us extra. Big ups to the SPW crew.
I bought a GE circuit breaker from SPW and asked for fast shipping
I bought a GE circuit breaker from SPW and asked for fast shipping. SPW sent me a message with a tracking number before the day was over and I got the part the next day in great shape and ready to put in. Good and quick customer service.
This Double Acting Actuator is what I needed and I searched for it in many places
This Double Acting Actuator is what I needed and I searched for it in many places. But the details didn't make me happy. Then I found out about SPW and their service. I'm happy I picked them. They gave it to me on time and the packing was so good. And the 1 year replacement warranty was a bonus for me.
I bought stuff from SPW 'cause they said they had it in stock and it was new
I bought stuff from SPW 'cause they said they had it in stock and it was new. But when I got it, it was the wrong used part and they didn't have the right one to replace it. I got a bunch of stuff in one box and when I tried to return it, they told me to make the box smaller. I think they knew they sent me the wrong thing and now I'm out of time and money.
I ordered a Porvair *** from SPW Industrial and was disappointed to find that the picture on their website didn't match the item I received
I ordered a Porvair *** from SPW Industrial and was disappointed to find that the picture on their website didn't match the item I received. The tips were curved and damaged, making it practically useless. However, their customer service was decent and they did give me a refund after I had to remind them a few times.
I bought a part from SPW Industrial in November
I bought a part from SPW Industrial in November . It said it was in stock and cost $4800. They charged me right away. But I didn't get it by January. So I called and talked to a mean person. They said it was "about to ship" and that it wasn't in stock when I bought it. Two weeks ago, three months after I ordered it, they gave me my money back. They didn't tell me first that they didn't have the part. Now they have six of them on their website for $7800. Don't use this company. They don't care about you.
I can't give zero stars, which sucks
I can't give zero stars, which sucks. I bought something that said they had 6 in stock. They said it would ship in 24-48 hours and the box might be opened but it wouldn't be used or worn. I bought 2 on October 31 and finally got 1 on November 19. It was definitely used and worn. I talked to SPW Industrial and they said to send it back and they'd send me a new one. It's December 15 and I still don't have either one. My machine has been broken since October 30. We've been emailing back and forth and they keep giving me the runaround. This company is a scam. Watch out!
I got a part for our furnace from SPW Industrial on 12/22
I got a part for our furnace from SPW Industrial on 12/22. I asked for the tracking number on 12/23, but they didn't reply until 12/27. They said that the "order is being processed" even though they say "order ships in 3 to 5 business days." I told them that we needed the part for our furnace to work, but they didn't reply. I called them on 12/30 and asked for the tracking number. They said that "the order would not ship until at least Tuesday," which is 13 days from when I ordered it. I was mad and told them that if they didn't give me a tracking number by Tuesday, I would tell my credit card company and the authorities about fraud. The lady said "well I'll just cancel your order" and hung up. Here's the bottom line: 1) They wasted a week of our time for a part that we needed; 2) their website lies about when items will ship; 3) who knows if they even had the part and were planning to ship; and 4) I'll be watching my credit card website to see if they process the refund as fast as they charged me for a part that they didn't bother shipping. I wouldn't recommend anyone dealing with these people, as they are incompetent.
I bought a thing from SPW Industrial and they said it was in stock
I bought a thing from SPW Industrial and they said it was in stock. I bought it in May and they gave me a tracking number but it never shipped. I called them in July and they gave me a new tracking number and it said it was delivered, but they didn't get a signature like I asked. They said it was delivered to someone who wasn't at work that day. It was over $2k and I don't have it. They called me and cussed me out and demanded payment. They have a lot of stuff on their website that they say is new and available, but I don't think it's true. They have a thing called a *olyon environmental chamber that they say is new and costs $6.4k, but I called *olyon and they said SPW isn't a distributor and they don't have any of those things. SPW is a scam and they have bad reviews. They can send me an invoice but I'm not paying until I get my thing.
We paid for $540 new pressure regulator
We paid for $540 new pressure regulator. They sent us a $185 refurbished pressure regulator. The difference was clear from pictures of each on their website. We were in an equipment down situation so had to use the refurbished one, and asked for a refund in the price difference. Wouldn't refund us. Do NOT do business with!
The complaint has been investigated and resolved to the customer's satisfaction.
Terrible customer service
Terrible customer service. My order was supposed to be NEW, unused stock, but some of the parts were pitted, rusted and unacceptable. I sent photos of the parts and the customer service rep argued back and forth with me about the product description, which clearly said NEW on their website. When I was finally provided an RMA and returned the items I was charged a restocking fee of over $300. Purchase at your own risk.
The complaint has been investigated and resolved to the customer's satisfaction.
SPW Industrial Complaints 2
this website is a scam
this website is a scam. they took my money and now i can't get in touch with them about my order. i tried calling, chatting on their website, and emailing but no response. my bank said it's a fraud. be careful!
I bought a main breaker from SPW Industrial on 6/12/2022
I bought a main breaker from SPW Industrial on 6/12/2022. The website said it was in stock and would usually ship in *** hours. But when I called to check on the shipment status, the receptionist said it wouldn't ship until Friday. That's 120 hours, not *** hours! The website clearly said it was in stock, so I don't know why it's taking so long. I even paid extra for rush shipping, but it doesn't seem to have made a difference. It's really hot here and I need this part for my home. I wouldn't recommend this website to anyone.
Is SPW Industrial Legit?
SPW Industrial earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
SPW Industrial has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
SPW Industrial has registered the domain name for spwindustrial.com for more than one year, which may indicate stability and longevity.
Spwindustrial.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Spwindustrial.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Spwindustrial.com you are considering visiting, which is associated with SPW Industrial, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Spwindustrial.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The spwindustrial.com may offer a niche product or service that is only of interest to a smaller audience.
- We found that the technical contact email address for SPW Industrial is a free email address, such as Gmail or Yahoo. This could be a sign that the website is not a legitimate business and may be engaged in fraudulent or malicious activities.
- We conducted a search on social media and found several negative reviews related to SPW Industrial. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
- The use of a free email address for contact on spwindustrial.com may be a red flag indicating potentially unreliable or fraudulent activity.
About SPW Industrial
The company's extensive product catalog includes everything from power tools and hand tools to safety equipment, electrical supplies, and much more. They work with top manufacturers to ensure that their customers have access to the latest and most innovative products on the market.
One of the key strengths of SPW Industrial is their commitment to customer service. They have a team of knowledgeable and experienced professionals who are dedicated to helping customers find the right products for their needs. Whether you are a small business owner or a large corporation, SPW Industrial can provide you with the personalized attention and support you need to succeed.
In addition to their extensive product catalog and exceptional customer service, SPW Industrial also offers competitive pricing and fast shipping. They understand that time is money in the industrial world, and they work hard to ensure that their customers receive their orders quickly and efficiently.
Overall, SPW Industrial is a top-notch provider of industrial supplies and equipment. With their extensive product selection, exceptional customer service, and competitive pricing, they are a go-to source for businesses and individuals across various industries.
Overview of SPW Industrial complaint handling
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SPW Industrial Contacts
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SPW Industrial phone numbers+1 (844) 201-9609+1 (844) 201-9609Click up if you have successfully reached SPW Industrial by calling +1 (844) 201-9609 phone number 1 1 users reported that they have successfully reached SPW Industrial by calling +1 (844) 201-9609 phone number Click down if you have unsuccessfully reached SPW Industrial by calling +1 (844) 201-9609 phone number 1 1 users reported that they have UNsuccessfully reached SPW Industrial by calling +1 (844) 201-9609 phone number
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SPW Industrial emailssupport@spwindustrial.com88%Confidence score: 88%Support
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SPW Industrial address27071 Cabot Rd Ste 102, Laguna Hills, California, 92653-7025, United States
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SPW Industrial social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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