Industrial Ladder & Supply Company’s earns a 1.0-star rating from 4 reviews, showing that the majority of contractors and DIY enthusiasts are dissatisfied with equipment and customer service.
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incompetent / poor service
I bought a standard size ladder (24') and they charged my cc immediately. A week later I call to check on the order and they tell me another week before it ships. A week later I call and they tell me at least another week before it ships. Don't do business with this company unless you don't mind waiting a LONG time for your items. I cancelled my order and they did not refund my cc immediately as promised.
Purchased a ladder
I bought a ladder from Industrialladder and they said I'll get it within 7 business days. One week passed and there was no sign of my order so I contacted Industrialladder and they said that they had some difficulties with the delivery service and said it'll take few extra weeks to deliver. One month passed since my order was made and I finally lost my patience and asked them to cancel my order. They said sure and that was the last time I heard from them. There is still no ladder and I did not get a refund, this company is not to be trusted! Hope I'll get my money back.
I highly do not recommend this company to do business with
"I run a small construction company in Dallas, TX. I ordered a pair of tranzporter wall lifts from Industrial ladder and was promised delivery on a certain date. That date came and went and went. After getting the run around by "Bill" so many times. Calling him but he was off work that day. So many promises. It has now been over 14 days and after calling "Bill" again, I found out that, ooops... They weren't ordered and sent to our warehouse so they could be transfered to you. Sorry... Its sad that in todays economy, people are running companies like that and loosing business because of inadequate customer service. No follow up on orders, no calls, and generally an attitude of, who cares what you got going on, I got a job and that is all that matters. I do deals with people all over Texas and I highly do not recommend this company to do business with."
Is Industrial Ladder & Supply Company Legit?
Industrial Ladder & Supply Company earns a trustworthiness rating of 78%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for Industrial Ladder & Supply Company. The company provides a physical address, 11 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Industrialladder.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Industrialladder.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Industrialladder.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- The website belonging to Industrial Ladder & Supply Company has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to Industrial Ladder & Supply Company. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Very poor customer service and no apparent concern whether the customer is happy or not
Ordered a 28ft ladder on April 28. Website sez "most orders ship in one week". (They ship to a local site who then schedules delivery). After about 10 days I email them. No answer but the local site called and said they expected the ladder on Monday May 9. Monday came and went. No call. On Wednesday I emailed the local site asking about the ladder. They answered that "corporate sent the wrong ladder". It will be another week to get it. Said it would be in on Monday May 16 and they would call. Monday came. No call. I phoned the local site on Tuesday and they said they had the ladder and would deliver on Wednesday. On Wednesday one guy shows up with the ladder and my daughter-in-law had to help him unload and carry the ladder cause they only sent one guy. Very poor customer service and no apparent concern whether the customer is happy or not. Took me three weeks to get the ladder.
Industrial Ladder & Supply Company Reviews 0
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Industrial Ladder & Supply Company Contacts
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Industrial Ladder & Supply Company emailsbrianfuller@industrialladder.com100%Confidence score: 100%Supportcustomerservice@industrialladder.com99%Confidence score: 99%supportohio@industrialladder.com99%Confidence score: 99%illinois@industrialladder.com98%Confidence score: 98%maryland@industrialladder.com97%Confidence score: 97%minnesota@industrialladder.com96%Confidence score: 96%newjersey@industrialladder.com95%Confidence score: 95%
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Industrial Ladder & Supply Company address4707 Enterprise Ave. № 5, Naples, Florida, 34104, United States
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Industrial Ladder & Supply Company social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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