SSENSE
Reviews and Complaints

As a fashion enthusiast, my experience with SSENSE has been a rollercoaster ride. On one hand, the delivery was prompt, and the items arrived in perfect condition, just as expected. The range of luxury brands offered at competitive prices is truly impressive. However, there were some significant drawbacks. The customer service, especially when it came to returns and refunds, left much to be desired. Dealing with hidden taxes and incorrect orders was frustrating, and the lack of responsiveness in resolving issues was disappointing. While the quality of the products is commendable, the overall shopping experience was marred by these service-related issues. In conclusion, SSENSE offers a diverse selection of high-end fashion, but improvements in customer service are crucial for a seamless shopping experience.

I like it it was nice quality. I like it it was nice quality. I like it it was nice quality. I like it it was nice quality. I like it it was nice quality. I like it it was nice quality. I like it it was nice quality. I like it it was nice quality. I like it it was nice quality. I like it it was nice quality. I like it it was nice quality. I like it it was nice quality. I like it it was nice quality. I like it it was nice quality. I like it it was nice quality. I like it it was nice quality. I like it it was nice quality. I like it it was nice quality. I like it it was nice quality. I like it it was nice quality. I like it it was nice quality. I like it it was nice quality.

Generally, I am very satisfied about the clothes, delivery and the pricing.
I was looking for some extraordinary clothes in the internet. So I got accidentally on your homepage. I have not been on your homepage before, so I thought that might be a good idea.
While I was going through all the pictures and models, I surprisingly distinguished 2 models which I do know from Switzerland, though. I guess this was one of the most essential points for me, which finally made me buy the clothes. Do not worry! Your clothes are very very nice! I am looking forward to buying a bunch more clothes to fill up my closet with fresh new stuff!
Thanks a lot for being the best online shop worldwide.

I'm in the UK and was looking for a pair of Doctor Marten boots that had been discontinued here. I was wary about ordering from Canada due to customs fees and length of time to arrive, but I spoke to a representative on the chat who assured me that my items should take around 4 working days to arrive. They were also very upfront regarding returns details, so I was very prepared in any eventuality. I placed the order on Saturday afternoon and today, Wednesday morning, my order arrived! They fit perfectly and were very competitively priced including the courier charge. This also included any taxes so my concerns were unfounded. This was my first order with Ssense and based on this experience, I wouldn't hesitate to use them again.

I'm from Australia I received my package about 4 days later which was great! And DHL is just a good company my dad uses them as well for his company
- never change from DHL

When I received my top there was a little yellow like mark on it. I was disappointed paying all that money I wanted it in perfect condition. I gave your company a call. And explained the situation to Yue
She was so helpful! I sent photos, I would of sent it back. But it was to wear for my birthday. Yue was amazing she looked at the photos and gave me a solution. Money to get it dry cleaned
And I did

Thank You so much you have a really good team working for you

She even followed it up with me

I shop online a lot, and your site is definitely now my first preference

I had lots of doubts before ordering a speaker from them due to the bad reviews that they got recently.
Once after ordering the product i followed up with them everyday with the same query about my order status. Everytime they replied politely.Finally my order got shipped internationally and reached my country from canada to one of the asian country almost on estimated delivery time.
SSENSE is authentic and Not fake.
Not every customer who have received their products will post as good positive feedback like i do.
But every customer who faced issue will post a negative feedback.
So once you read a feedback please keep in mind only you are going through only feedbacks of people who have faced issues.
Not everyone will write a positive feedback like i do.

The first time I ordered SSENSE item was through Fancy.com. It was a really good price for an item I wanted for a long time so I said 'let's do it!'. After finding out that the store has their own website, with MANY more items and even better, more deals, I ordered 3 more items. They arrived faster than the Fancy.com order, they were at such a good price, I for a moment thought i'm buying a knock-off. But in just a few days, I received the items and guess what? They were all original, boxed, beautiful and amazing! I LOVE IT! I will most likely come back to shop at this website and had already recommended it to a few of my friends. Thank you for a great customer service dealing with a few technical issues with the website and helping me place an order I will never forget!

Honestly I really don't understand all the negative comments. I purchased a lot of items from ssense and i also returned a bunch of them. Their customer service is one of the best and they always very helpful when i need something. The shipping is super fast and most of the times they offer free shipping also. Return refunds usually takes always 2 days after the item returns to the warehouse in my experience. I experienced a late refund but it was only because Canada Post took almost a month to deliver my package to Ssense. Once my item arrived they immediately send me a refund notification email. And after 2 days i had my money back. If you experience a delay on refund is probably because the item hasn't arrived to their warehouse or because your bank hasn't issued the return yet.

OK so I had an amazing experience with SSENSE. I ordered my package two days before I absolutely needed it (procrastination at its finest lol). SO i was super nervous to not get it on time... I got priority next day shipping but noticed there was a 2 day processing fee. I called them the morning after to inquire and they answered ALL my questions and confirmed that due to my location I should get the item in 24 hours. I followed up with them via email and they personally were updating me on the status of my shipment. AND I got it on time. The item I ordered (Off-White Belt) was in a box wrapped in tissue paper and bubble wrap so it was super secure. The belt itself is beautiful, had all of the tags still attached and was in mint condition. I REALLY recommend SSENSE and will 10% use them for online shopping in the future :)

Please disregard all the negative reviews lol. They did get back to their customers, but it may takes some days depending on the urgency, as you also know they suddenly have like tons of complaints so they were super busy to solve those, I recommend that you guys don't just read review here, Read on SSENSE social media page and click on those negative comments and see those profile, most of them are shady fake profile. I'm glad that I gave them a go and I received my item in perfect condition :) They ship the next day after I placed the order even though it was weekend. Also I read that many orders got delayed in the past few weeks because Canada was on a strict lock down, which is understandable that they don't have enough man power. I think everything are back to normal now. Great website, great customer service, they way they reply my email was polite, pleasant, immaculate and very professional. Nina even went extra miles and provided extra information which is very useful in email. Great discount too. Just hope that they could offer free international shipping sometimes hahaha.

I am so disappointed with my recent experience with SSENSE. I was really excited to take advantage of their Black Friday sale and ordered two pairs of shoes - one on sale and one at regular price. I opted for the free 7 day shipping that was offered at the time. However, shortly after placing my order, I received an email saying that it might take up to 2 full days to process my order. This was surprising to me, as most designer sites ship the same day or the next day at the latest.

To make matters worse, three days later, I received another email saying that due to the "popularity" of their sale, it might take an additional 2 days to process my order. Meanwhile, they continued to send me emails about even deeper discounts on their sale. Four days after placing my order, I decided to follow up and ask about my shipping confirmation and if they could expedite the shipping since my item was now taking more than a full 7 days to ship. I also asked if they could offer a price correction since the pair of shoes I had ordered a week ago was now discounted even further.

Their response was disappointing. They said there was nothing they could do because my order was already "processing" and that I should receive my shipping confirmation soon. They did offer to reimburse me $25, but that hardly made up for the inconvenience. Finally, after 8 days, I was sent a tracking number, but my item has yet to leave Montreal. It's estimated that I won't receive my order until next Tuesday, which means it will have taken a full 15 days to arrive.

As a Canadian website shipping to a Canadian customer, this is unacceptable. I could have ordered from any American or European website and had my shoes by now. I feel like I wasted my time and money on this purchase. If SSENSE can't handle a sale, they shouldn't have one. I won't be ordering from them again.

I gotta say, my experience with SSENSE was not great. I ordered these White Leather Chuck Taylor All Star Lugged High Converse Sneakers and boy, was I disappointed. The only good thing about my order was that it arrived quickly. But that's where the good stuff ends. These shoes were two sizes too big and looked like they had been worn before. I was so bummed out, especially since I had been looking for these shoes everywhere and finally found them on SSENSE.

To make matters worse, when I ordered the shoes, the sizes listed were in US and not UK. I double-checked online after I made the purchase to make sure I didn't mess up, but the first size listed was in US. So I ordered a size 9 US, but received a size 11US/9UK. Not only was it the wrong size, but the shoes were also dirty and looked like they had been worn before. I was so disappointed with my first experience shopping with SSENSE.

I really wanted these shoes by Christmas, but the first few people I spoke to were completely useless in helping me with this issue. I'm still waiting on a shipping label to send these shoes back and get my money back. This is not what I expect from customer service, especially when it's their error and not mine. It's crazy to me that they offered me $25 to keep a dirty shoe that cost $95 including shipping and was two sizes too big. And to top it off, they offered me 10% off my next order when the current issue hasn't even been resolved yet. All I want is a refund!

I get that it's Christmas time, but if a company is sending out dirty shoes that are the wrong size, they need to make it a priority to fix the issue. I'd be careful ordering from them. I ordered these shoes on December 14th and received them on December 19th.

I've been shopping at SSENSE for about 6 years now and I've never had any issues with returns or deliveries. However, my recent experience with them has been quite frustrating. I ordered a pair of Rick Owens Kiss Boots in my usual size of 43, but unfortunately they didn't fit me well. So, I decided to return them and buy another pair. But, to my surprise, SSENSE doesn't offer exchanges, which I think is pretty weak for a retailer in 2023.

Anyway, I returned the boots and ordered another pair, which was shipped on 2/23 and passed customs on 2/25. However, the boots have been stuck in the same status since then, and it's now 3/20. I've been chatting with multiple agents for the past month, but all they say is that Customs Border Patrol is holding the package. But, the package left customs on 2/25, so I don't understand why it's still stuck there. Moreover, when I asked the agents to do something, they would say they did it, but they never did.

After the second week, I contacted them again and spoke to a supervisor named Kathy. She told me that a claim was never opened, and gave me the same quick text about CBP that I've been given 10 times before. I was really angry at this point, and when they refused to refund me, I informed them that I will be opening a chargeback. But, they sent me an email saying that they need to wait until 3/25 to open a claim. I don't want a credit balance on my card, so I opened a dispute with Klarna and also disputed the first payment on my credit card.

It's been a while now, and the issue is still not resolved. I still don't have my boots, and there's been no update since 2/25. If SSENSE had listened to me the first time and opened a claim after 2 weeks, this would have been resolved by now. But, they didn't, and now I'm wasting my time and getting more and more aggravated. I would not recommend shopping at SSENSE. They are an absolute joke and their responses are so robotic.

I recently made a purchase on SSense, spending a hefty sum of almost $1000 on two items. I was eagerly waiting for my package to arrive, but to my dismay, I received an email from SSense stating that my package had been delivered. However, I never received it. I was extremely disappointed and frustrated, but I decided to take action and launch a complaint with SSense. They provided me with instructions on what to do, and I followed them diligently. I was advised not to stop payment via my credit card company, and I complied with their request.

After a few weeks, I received an email from SSense stating that they had completed their investigation and had concluded that the driver had delivered the package to my apartment building lobby or hallway. As a result, they were declining my claim. I was shocked and outraged. I had provided my buzzer number during my purchase, but no one had buzzed me. If they had, I would have instructed them to leave the package at the FEDEX office, which is just a few steps away from my apartment building. I was appalled that SSense delivers packages without ensuring that they are delivered to the recipient. How did the driver gain entry to the building without buzzing me? Why didn't they leave a note stating that they had attempted to deliver the package, but since no one was home, it was returned to the FEDEX office for me to pick up?

SSense then informed me that once a claim is denied, the customer is out of luck. I was devastated. I had lost almost $1000, and there was nothing I could do about it. The representative on the phone kept repeating that there was nothing he could do once a claim was denied, and SSense would not take phone calls or reopen files. I was left with no options, and I felt cheated and betrayed.

In conclusion, I strongly advise against buying anything from SSense unless you plan to sit at home and wait for your package to arrive. It seems that they drop packages in buildings without ensuring that they are received by the intended recipient. If you miss your package, they will simply tell you that you are out of luck and that there is nothing they can do. It is an outrageous experience that comes at a high cost. Save yourself the trouble and do not buy from this company.

I had a terrible experience with SSENSE. I ordered a clutch bag for my wife on December 17 and paid for expedited shipping, but as of December 22, the order was still listed as "Processing." I tried to contact customer service, but the phone lines were closed, and the chat widget was hard to find. When I finally got through to an agent, they were friendly and apologetic, but the order still hadn't shipped. The next day, I tried to cancel the order, but was told it was too late. To make matters worse, the updated shipping date was the first week of January 2022, even though the order was supposedly in the last stages of processing. I would not recommend this retailer to anyone.

I recently had a less than satisfactory experience with SSENSE, an online luxury fashion retailer. I placed an order for two pairs of Marni socks on December 1st, but unfortunately, three weeks later, I received an email from SSENSE apologizing for the delay and stating that they did not have enough stock to fulfill my order. Another week went by, and I received another email apologizing for the delay and stating that my order was being prepared. However, to this day, I have not received my order or any communication from SSENSE regarding it.

In mid-December, I also ordered a pair of Marni men's gloves from SSENSE, which arrived fairly quickly. However, upon receiving them, it was clear that they had been used and returned by someone else. I attempted to contact SSENSE regarding this issue, but received no response. Unfortunately, this seems to be a recurring issue with SSENSE, as every time I order Marni from them, it's a disaster. It's a shame that SSENSE is getting a bad reputation due to the actions of some irresponsible customers who use and return items, but it's also disappointing that SSENSE doesn't seem to have proper quality control measures in place to prevent this from happening.

It's now January 2nd, and I still haven't received my order or any communication from SSENSE regarding it. I've reached out to them multiple times, but have yet to receive a response. It's frustrating that SSENSE seems to be unable to handle luxury in the current climate, as their product selection is stunning, but their operations don't match the quality of the products they're trying to deliver.

In addition to the issues with my orders, I also had a less than satisfactory experience with SSENSE's customer service. When I was unable to receive my Bottega backpack, which I had to pick up myself, SSENSE sent me their magazine and offered me a 5 percent discount as compensation. However, I found this offer to be insulting, as it didn't cover taxes and I simply wanted the same courtesy extended to me that they likely offer to their better color clients. What was even more insulting was the fact that the magazine was meant to be called ESSENCE, but SSENSE sent it out as if it was their own publication. This demonstrates a complete lack of cultural knowledge and is just one more example of SSENSE's lack of attention to detail.

Overall, I don't intend to discourage anyone from shopping at SSENSE, but I do think it's important to be aware of the issues I've experienced. While SSENSE's product selection is stunning, their operations and customer service leave much to be desired. I used to think that SSENSE's model styling was unique and exciting, but in hindsight, it seems that they're just creating caricatures with others' cultures. As a company called SSENSE, they should have more dignity and find some common sense when it comes to their operations and customer service.

This company, SSENSE, is absolutely terrible and I would not recommend ordering from them. My boyfriend and I both ordered purses during their Black Friday sale, but after days of not receiving a tracking number, I called to confirm my order was on its way. To my surprise, they informed me that my order was cancelled by their "security department" without any explanation. The purse I ordered was no longer in stock and all they could offer was a verbal apology. They didn't even offer me a discount for a future purchase to make up for their mistake.

To make matters worse, my boyfriend's order was also cancelled without any notification. They claimed they usually contact customers when orders are cancelled, but that was a complete lie. They said the item was not physically available, but their website still showed it as in stock. They changed their story multiple times and it was clear they were disorganized and unprofessional.

We decided to order from FARFETCH.COM instead and were happy to pay full price for their excellent customer service. We received our products within 4 days without any issues. SSENSE lost two customers and over $5000.00 in future orders because of their terrible service.

I would not recommend ordering from SSENSE and will be sharing my negative experience on social media and review websites. It's important to do your research before ordering from any company and I wish I had read reviews before placing my order with SSENSE.

I recently had an experience with SSENSE that left me feeling frustrated and disappointed. While I eventually received a refund for my order, the process was lengthy and involved multiple automated responses from chatbots.

I placed my order for a pair of shoes on December 19th, 2022 and received an automated response stating that I would receive a shipment confirmation email once my order had been processed. However, when I hadn't received a confirmation by December 21st, I reached out to customer care for an update.

On December 23rd, I received an automated response from a chatbot stating that they were experiencing a high volume of inquiries and would respond within 2-4 days. I replied asking for a shipment confirmation and received a more personalized response from another chatbot on the same day, apologizing for the delay and explaining that they had a higher volume of orders than expected due to their winter sale.

Over the next few days, I received multiple auto-generated emails and chatbot responses, all stating that my order was being processed but unable to provide an exact shipping date. On January 5th, I decided to cancel my order and requested a refund.

The following day, I received a chatbot response stating that the item I had ordered was no longer available and that my full order amount had been refunded to my original form of payment. While I appreciated the refund, the entire process was frustrating and time-consuming.

Overall, I would caution others to consider alternative online shops before ordering from SSENSE. While they eventually refunded my money, the lack of communication and delays in processing my order left me feeling dissatisfied with my experience.

I recently had a frustrating experience with SSENSE, an online retailer that sells designer clothing and accessories. I was attending a trade show in Boston when my fianc? sent me a link to a bag she liked on the SSENSE website. The bag was on sale for $390, marked down from its regular price of $685. However, when I went to check out, the price changed back to its original price of $685.

I tried to check out two more times, but each time the price changed back to the original price on the final checkout page. I called SSENSE customer support and spoke to a friendly representative named Gregory. He told me that sometimes prices fluctuate, but if I sent him a screenshot of the sale price, he would process a refund for the difference.

I paid the full price over the phone and sent Gregory the screenshot as requested. He confirmed that he had received it and would forward it to the responsible department for a price adjustment. However, later that day, I received an email from Gregory saying that the price adjustment had been denied because the bag was not on sale on the US SSENSE website, but rather on the China website.

I was disappointed and frustrated by this response. I felt that SSENSE should have honored the sale price that I had seen on their website, especially since a customer service representative had promised me a refund. I also felt that the company's response was unprofessional and accusatory, as they suggested that I had somehow accessed the website from China.

To make matters worse, SSENSE had already shipped the item to me, so I had to go through the hassle of returning it because of their mistake. Overall, I was very unhappy with my experience with SSENSE and will not be shopping with them again in the future.

I was also disappointed by the response I received from SSENSE customer care when I posted a review of my experience. Their automated reply did not address my concerns and showed that they did not take the time to read my review. I feel that SSENSE needs to improve their customer service and take responsibility for their mistakes in order to retain customers.

I'll NEVER order from SSENSE again, and suggest that you look elsewhere for a reputable online shop. Eventually SSENSE refunded my money, but here's the timeline from ordering and and receiving the refund.

On 12/19/22 I ordered a pair of shoes on SSENSE and immediate received an automated response, "Thank you for shopping at SSENSE. Once your order has been processed, you'll receive a shipment confirmation email with your tracking number."

Their website states, "Our standard order processing time is up to two business days. However, we may need a little more time to process your orders during peak periods."

On 12/21/22, when I hadn't received a shipment confirmation, I sent an email to customer care asking for when I will receive a shipment confirmation.

On 12/23/22, I received an email from a chatbot, "Hello, Thank you for contacting SSENSE. Your request (Ticket # XXXXXXXX) has been received. At the moment we're receiving a large amount of inquiries and will be answering within 2-4 days..."

To which I responded asking for shipment confirmation. Then I received a more personalized chatbot response, also on 12/23/22. "Thank you for contacting SSENSE. I can confirm we received your order XXXXXXXXXXXXX on [protected]:58:44. I'm sincerely sorry for the delay on your order which has exceeded what you can normally expect from us. We've had a higher volume of orders than we expected with our winter sale."

On 12/27/22, I received another auto generated email. Again, I replied asking for shipment confirmation.

On 12/29/22, I received the same auto generated chatbot response.

On 12/30/22, I sent an email and received a response in 12/31/22 signed with a name - maybe another chatbot or a real person, I don't know. "Thank you for your patience. Due to a high volume of orders during the Holiday season, we cannot meet our standard processing time. We apologize for any inconvenience this delay may cause. Our distribution center is processing your order as fast as possible. Please note, we are unable to provide an exact shipping date, however, once your order ships, you will receive an email confirmation with your tracking information. You can also find your order status and tracking information here on ssense.com, in the "Account" section, under "Order History". As a token of appreciation for shopping with SSENSE, I would like to offer you a 10% discount (with a maximum discount value of $100) on your next purchase with us."

On 1/5/23, when I hadn't heard anything, I sent an email requesting to cancel my order and refund my money. Since I hadn't set up an account, I couldn't cancel the order online.

On 1/6/23, I received a chatbot response, "While processing your order, we found that the below item(s) were no longer available.

XXXXX Sneakers

We apologize for any inconvenience this may cause you.

The full amount of the order has been refunded to the original form of payment. Please note that it may take 2-3 business days for the refund to appear in your account. Please contact your bank for any questions regarding the status of the refund."

And, they offered me a 10% discount on my next order.

No thank you!

I recently did some holiday shopping on SSense and unfortunately, I had a few issues with my orders. It turns out that some of the items I had ordered were actually out of stock, which was quite frustrating. I understand that mistakes can happen, but it happened multiple times and it seemed like there was a lack of attention to detail on the company's part.

To make matters worse, SSense didn't immediately offer me any kind of compensation or discount for the inconvenience. I had to ask for a discount code myself, which I found to be quite unprofessional. When I did finally receive a code, it was only for 10% off of one item and it had an expiration date. I mean, come on, 10% off for a mistake that the company made multiple times? That just doesn't seem fair.

What really bothered me about this whole situation was that there didn't seem to be any focus on the customer. It would have been nice if a representative had reached out to me by phone to apologize and try to make things right. Instead, I was left feeling frustrated and disappointed.

I think SSense could really benefit from a better inventory tracker. It's incredibly frustrating to think you're going to receive something you've ordered, only to find out that it's no longer available. This happened to me multiple times and it really left a bad taste in my mouth.

Overall, I think SSense has some work to do when it comes to customer service and inventory management. While I appreciate the selection of products they offer, I don't think I'll be shopping with them again anytime soon.

So, I was really excited to order a pair of New Balance sneakers from SSENSE (ssense.com). I had my eye on the grey 327s and was ready to drop over $100 on them. But when my package arrived, I was shocked to find that I had been sent a completely different pair of sneakers - red and white 574s that were worth only $85. To make matters worse, there was no packing slip or return label included in the package.

I was pretty upset about this, so I reached out to SSENSE's customer service team. I mean, I shouldn't have to pay to return an item that I didn't even order, right? But instead of apologizing for the mistake and making things right, I was asked to provide photos and videos as proof that I had received the wrong item. They even asked me if I had worn the sneakers yet!

After jumping through all of their hoops and providing the requested evidence, I finally received a return label. But I'm still pretty annoyed that I had to go through all of that trouble just to get my money back. And to add insult to injury, I'll have to go find a printer or pay to have the label printed out myself.

Honestly, this was the worst shopping experience I've ever had. I don't think I'll ever shop at SSENSE again. There are so many other online retailers out there with amazing customer service, like MyTheresa and ShopBop. In fact, I ended up buying the sneakers I wanted from ShopBop and received them in just two days - with free shipping and returns, no less! Thanks, ShopBop, for showing me what good customer service looks like.

I had a terrible experience with SSENSE. I spent a lot of money on winter coats, but unfortunately, I had to return them. I followed all the instructions and returned the coats in their original boxes, taped together and with the shipping label provided. However, only one coat was processed, and when I called customer service, they told me they never received the other jackets.

I was frustrated and confused, but a few days later, one of the jackets I returned was sent back to me. I contacted customer service again, and they were quick to help me return the jacket. However, I still had four jackets missing, and I wasn't getting anywhere with SSENSE. So, I decided to dispute the charge with my credit card company.

Five months later, SSENSE insisted on the charge and charged me again. I couldn't believe it. I had proof that someone at SSENSE signed for a package that was 8lbs, but the customer service representative insisted that the four jackets would have been 12lbs. That's ridiculous because I kept the heaviest jacket, and it was only around 1lb. Their whole system is flawed!

I have a few questions for SSENSE. Why would they provide only one shipping label for all those jackets? If they indicated 8lbs for all those jackets, why would they now say 8lbs is lighter than all the jackets they received? If they didn't receive my jackets, why did one jacket get returned to me?

To make matters worse, their customer service is terrible. They were willing to help me when I left a bad review on Truepilot, but the representative I spoke to via email was nasty to me. It's disappointing that a company like SSENSE would treat their customers this way.

Overall, I would not recommend SSENSE. They lost my trust and my business.

SSENSE is a luxury clothing brand that I recently had the misfortune of purchasing from. I must say, I was extremely disappointed with the faulty product that I received. It was a YSL handbag that I had purchased for a whopping $1390 USD back in October of 2014. When I received the product, I was excited to use it on special occasions. However, after just a month of use, I noticed that one of the stitches on the handbag had come undone. I was extremely disappointed and contacted SSENSE customer support to notify them of the issue.

After waiting for two months, I finally received a response from SSENSE customer support. They suggested that I return the bag to them and they would provide me with a new one. However, since they did not have the same color, I did not want to exchange it for another style or color. I asked them to source the same one from the designer. After months of correspondence, I finally agreed to send the bag back (not worn during that duration) and requested for another color. It has now been nearly 10 months and this matter has still not yet been resolved. Their standard response is "we have contacted the designer and are waiting for their response". They now disagree to provide a new bag or refund the money. I had returned the bag nearly 2 and a half months ago and there still has been no solution.

The most annoying part is that they initially provided me with a faulty bag. Stitching with any designer brand is covered by warranty. But according to them, they are still SPEAKING TO THE DESIGNER. I am extremely disappointed with the service that I have received from SSENSE. I will never recommend this website to anyone. It is totally ridiculous and pathetic. I feel like I have been cheated out of my hard-earned money. I will never shop with them again.

I had a really bad experience with SSENSE. I ordered some Aesop gift sets during their Black Friday sale on November 28,2022. I received an email stating that they had an overwhelming amount of orders come in during their sale which would inevitably cause some delays. I was okay with that, but one to two weeks later, I still hadn't received any updates from them. I checked the status of my order through their website and it still said "preparing shipment." I sent an email to their "Customer Care" and received an automated (useless) chatbot response. I responded to their auto email in hopes that a CS Rep would respond, but nope. Instead, I received an email that said the server timed out or some bull$#*! like that.

The week of Christmas (three weeks past the order date and no updates on the website and I received no email from SSENSE), I sent an email to cancel my order. I didn't receive any response. I started a new email to cancel my order, again, and FINALLY got a response. I'm not sure if they responded because I raised this issue with my credit card company, but there was no way in hell I was going to let this scam of a company take my money.

If you've been kept waiting, I suggest you dispute this transaction with your credit card company. It's the only way to get your money back. Also, just for laughs, because this is comedy at its finest: "As a courtesy of the inconvenience, we are offering you a 15% discount (with a maximum discount value of $150) on your next purchase with us." LOL. $#*! off. Do they think I'm dumb enough to go through that whole entire ordeal again? No thanks, I'd rather pay full price from a legitimate company.

I recently made a purchase on Ssense.com on December 9th, 2021. I was excited to receive my items and eagerly awaited their arrival. However, after two days of not hearing anything, I began to worry. I decided to reach out to their customer service team via email to inquire about the status of my order. I was informed that it would take a couple more days to process my order due to the holiday rush. I was a bit disappointed but understood that this was a busy time of year for them.

After eight days of not hearing anything, I decided to reach out to them again for an update. This time, I was informed that there was a delay and that my order would not be processed until the first week of January. I was a bit frustrated but again, I understood that this was a busy time of year for them. I patiently waited for the first week of January to come around, hoping that my order would finally be processed.

However, to my dismay, I received an email stating that my order had been resolved even though it hadn't. I was confused and frustrated, so I reached out to their customer service team again for an update. This time, they informed me that they were still experiencing delays and that they would send me an email when my order was ready to be shipped.

Finally, after nearly 6 weeks of waiting, I received an email from Ssense informing me that they didn't have the product I ordered. I was extremely disappointed and frustrated. I couldn't believe that it took them 6 weeks to tell me that the item I ordered was out of stock. If I had received this information during the first week of January, I would've made other shopping decisions.

Overall, this was the worst customer service experience I have ever had. I find it hard to believe that a company as large as Ssense doesn't have the capabilities of processing an order in a timely manner. I highly recommend taking your business elsewhere as this company doesn't seem to care about their customers. Don't waste your time with Ssense.

I recently made an order on SSENSE and unfortunately, it was not a pleasant experience. The customer service was not up to par and left me feeling frustrated.

I purchased a Jacquemus bucket hat, but unfortunately, it arrived defective. I immediately sent pictures of the product and requested a replacement as soon as possible. However, I was informed that I would have to ship it back before receiving a new one. I did so promptly, but the customer service representatives did not seem to pay attention to my requests. They informed me that I would have to make another order once I received my refund.

After calling and speaking to an employee, I was promised a refund as soon as I provided proof of shipment. I did so, but unfortunately, the employees who responded to my emails were not consistent and did not seem to read the previous emails from their colleagues. Each promise made to me was not respected, and I was only offered a 10% discount, which was ridiculous considering I had purchased the item with a 15% discount.

Now, the discount is expiring in two days, and I have informed them that I expect to receive it even if it has expired, as it is not my fault. However, they informed me that I would have to make another purchase within the next three days, provide proof of my order, and then receive an adjustment. This makes no sense, as I will not make another purchase until I receive my refund, and I do not trust the customer service representatives as they all seem to say different things and do not keep their promises.

Overall, I do not recommend SSENSE. I had trusted it to be a good site for quality products, but unfortunately, I received a defective item and now have to spend a significant amount of time sending emails to explain and re-explain my situation to make it fair to me.

I recently had an experience with SSENSE that left me feeling frustrated and disappointed. I placed an order on the 19th and was charged on the same day, which seemed normal. However, a few days later, I received an email saying that I had been charged again for a small amount. I was confused and didn't understand why this was happening.

I reached out to customer service and was told that this was a security measure to prevent credit card fraud. While I appreciate the need for security, I found it frustrating that I had to jump through hoops to prove that I was the rightful owner of the card. I even sent them a screenshot of the original transaction, but they still wouldn't release my order.

To make matters worse, when I tried to cancel my order, I was told that it had already been canceled. However, when I checked my bank account a few days later, I saw that the charge had not been reversed. I had to call customer service again to get it sorted out.

Overall, I was left with a bad taste in my mouth after dealing with SSENSE. While I understand the need for security measures, I feel like they could have handled the situation better. The lack of communication and transparency was frustrating, and I don't think I'll be ordering from them again in the future.

SSENSE is a website that sells luxury bags, but I have had some issues with their service. Firstly, I have noticed that the items I have purchased from the website have never come with the original brand boxes. While this was okay for the cheaper prices, it was disappointing to receive luxury bags without proper packaging.

Recently, I purchased a Saint Laurent leather bag from the website. However, when I received the bag, it had a strong plastic smell. I was worried that the bag might not be real and requested a return immediately. I returned the bag right away, but I didn't hear anything from the company for three weeks.

After waiting for so long, I decided to call the company to inquire about the status of my return. To my surprise, they told me that the bag was broken when they received it. At first, I thought it might be due to shipping damage from UPS. However, after several weeks of dispute with the company, I began to suspect that they might be the ones who damaged the bag.

I decided to dispute the charge with my credit card company. However, SSENSE told me that they would send the damaged bag back to me. I made it clear that I refused to accept any items from the company without legal authorization. Despite this, they sent the bag and gave me a fake tracking number. I had to point out that the tracking number was not even for the US before they gave me another one.

To make matters worse, the company challenged my credit dispute yesterday. It seems that they have no intention of returning my money, and they are even trying to threaten me by saying that they will discard the item if I refuse to accept the package.

If you plan to purchase anything from SSENSE, I recommend that you take a video when you accept the package and another one when you return the item. This is the only way to protect yourself from a company like this. Overall, I am disappointed with my experience with SSENSE and would not recommend them to others.

I recently decided to give SSENSE a try and ordered two sweaters from their website. While they do have a great selection of merchandise, I unfortunately had to return one of the sweaters. This turned out to be a big hassle and expense for me as an American customer.

One of the biggest issues I encountered was the lack of return instructions or label included in the package I received. It was also difficult to find clear information on their website about the return process. Other companies usually have a link in the "your account" section to initiate a return and get an RA, but this was not the case with SSENSE.

To make matters worse, the US post office had trouble with the format of the return address and required more information than SSENSE instructed me to enter on the customs forms. This added to the frustration of the already complicated return process.

Finally, the cost of shipping the merchandise back to SSENSE was over $40.00, which is much more than what other companies charge for returns or even cover the cost entirely. It's hard to justify spending so much money on a return when other companies offer the same merchandise and easier return policies.

Overall, I hope that my return and refund will be processed in a timely and reliable manner, as I have read mixed reviews about SSENSE's customer service. While they do have great merchandise, the hassle and expense of returning items may not be worth it for some customers.

My recent return experience(05/01/2023) with SSENSE can only be described as an absolute nightmare. Not only did they falsely accuse me of damaging the item I returned, but they also flatly refused to accept the return. Despite providing undeniable photographic evidence that clearly showed the item's pristine condition at the time of return, SSENSE disregarded the facts and left me feeling utterly betrayed. Their abysmal customer service further exacerbated the situation, offering no resolution or empathy for their egregious mistake. I have taken the necessary steps to escalate the issue to higher authorities, and I strongly caution everyone to steer clear of SSENSE if they value fairness, integrity, and a shred of respect from the companies they do business with.

There was a charge to my after pay account on March 11. I notified the company via email the same day because they are not open on weekend. Called at 9am on March 13th when they opened on Monday. Explained the charge was fraudulent, sent screenshots and provided all information to investigate. Was sent email that with a ticket number that was opened to get more information. Was sent. Received a reply that shipment would be stopped and refunded. Company shipped item and now I am stuck with bill for an item the advised was cancelled . An obvious disconnect somewhere.

They offer a trial of skin serum for the price of shipping, in the checkout it offers other products for just shipping. There is no way to opt out of additional products. So you then get charged for shipping on these. Hard to get in touch with. Then they act like they can't find your account info.

I want to return this product as it is not at all what I ordered. Also, want to be sure that there will be no further charges from this company or any further products shipped. Why is this complaint too short to be noticed? It was advertised as a magic wrinkle cream by Jennifer Anniston. What I got was just regular lotion that does nothing at all for wrinkles. False advertising at it's best. I am afraid that they will put me on a program or something that charges me over and over again for the same ineffective product. I just want nothing to do with this company! Cancel everything. A refund would be the correct thing to do.

I am angry and disappointed the arrangement. My order was paid almost for 1 month ago already. I am waiting and have enquiries several times Until now, ssense told to CS my item is out of stock. This delay and arrangement is unacceptable. I have have sent email to ssense to complaint about this without any response. this is very bad shopping experience and arrangement .

Order number:[protected]

I felt so disappointed and sad when I noticed my order had been cancelled without a decent reason!

I placed an order earlier and I requested to cancel it (The order number is [protected]) because I thought I might change the method. But when I realized that I have to use the master card, I placed another order (order number is [protected]). I have never asked to cancelled this order, however, it was cancelled somehow! And I even don't know why! You mentioned you cannot validate my information? Have you ever talked to me or email me? Did the bank reject my payment? I don't think so!

I thought that was all for the story, but it was not! It was worse. After that, I tried to put the item I purchased yesterday into the shopping bag again and I found the price was relatively higher than it was yesterday, it was ok, since it was not a large amount of money. However, when I tried to check out, I was rejected! I tried three times! I made sure everything I put in was correct! But I still couldn't access! For you knowledge, I quoted"authorization failed 101". This means I never can buy anything from your website! Is it true?

So under this circumstance, I would like to know why? Why I am not eligible to buy things from yuor website? I am so disappointed because of this unpleasant shopping experience! I wasted a lot of time in selecting the item I like and I ended up this kind of treatment!

Is this the real way you treat your customer?

Too terrible. The worst experience I have ever had.
I bought an item, but when it arrived it looked like the cheapest thing that was bought on the street, so I decided to return it to the seller. I rarely feel disappointed with something, but this was really frustrating. It's been a month, they didn't notify me about their refusal to accept the item. Didn' explain why. Just because they wanted so.
Please, I want a refund as soon as possible.

I made my order and when I was about to pay something went wrong and I got an error screen. I wanted to pay via PayPal but for some reason I wasn't able to do that. I contacted Ssense and asked them for help, I explained that something was wrong with their payment system and they promised they fix everything as soon as possible and contact me back later with the results. I waited patiently but they never contact me back. I sent them a message but they did not reply. It seems that these guys were not interested. Well that's their way to do business, they just pushed away a potential customer. And I wanted to buy a lot of things from them. In my opinion this company isn't a good choice.

I have purchase a pair of heels from www.ssense.com and when I received them they were several sizes bigger. I contacted customer service and they said that I could send them back for a refund. I thought that was the best thing to do so I agreed. They gave me a return address and I shipped the heels back. Later they contacted me and said that they received the heels and that I'll get my refund soon. It is now over a month and still no money. Worst part is that I can't reach them.