Staples
Reviews and Complaints

On the evening of Monday, August 25, 2008, I went to Staples store in Temecula, California to return a pair of power supplies I ordered online. The pair of power supplies have not been opened, and I return them in the same condition that they arrived- brand new and unopened. I waited in line for about 15 mins, and was able to reach the customer service main desk. A staples employee is present; her name is Nikki Saint or something like that (maybe Nikki Sain, or Nicci S.) . She gives me really odd looks, her eyes shivered with negativity toward me. On top of that, she did not even greet me at all just keep her eyes on me. I politely say hi, hand her my print out from the email order send to me by Staples.com when I placed the order. She takes a look at it, said nothing. One of her hand holds on to the print out while the other hand she places at her hip. She looks at the receipt, and then she looks at me. Her eyes still remain hostile. She then remove her hand from her oversized waist to reach the computer, entered the order number while with the other hand she reaches the phone to call staples customer service. She asks the rep. on the phone to check to see if I had used a coupon on the order. That is rather funny because had she actually read the receipt she will realize that I had not used the coupon. Then she starts faking about check the order number for some weird reason. I was sort of relief because her hostile eyes are not off of me. She read the number, my name and address with zip code. Then she hung up the phone and tell me that they cannot find my order at all. Which is funny because I placed the order at staples online and staples actually gave me the order number. So basically she called to find my order, even though she has the number from my receipt, and she claimed that she cannot find it. At this point I am rather confused because I am not sure what is going on. I actually thought that she did not talk to any Staples representative at all and just faking the whole thing so she can refuse my return. This thought is confirmed by the fact that I was able to return the same order at the same Staples at a different time when she is not in, with a different manager, of course. But this is where things turn worst. She claimed that the order number is not valid, and demand to see my packing slip. I later check when I got home, the packing slip is practically identical to the print out. The only thing is that the packing slip does not have my payment in formation. She used her middle finger to point at the number, and looks at me and bluntly said “This order number does not work!" I said, “Are you sure?" She then reply angrily, “ YESSS." I then politely asked for a manger, but she points her finger at herself and said mockingly “I AM THE ONLY MANAGER." She goes to great length to repeat this again, point her oversized little finger toward her chubby chest, demanding some form of authority. At this point I was unsure whether to be frighten by her gesture of demanding authoritative power, or start laughing at her childish act.

But she contradicts herself because it is not true that she is in actuality a “Manager." I looked at her name tag and it clearly prints “Nikki Saint, Assistant Manager." I was rather shocked at such claim. I turn my head and look around trying to find another manager. Down the aisle, there is another man with the same gray uniform as her helping a line full of customers. I feel that I was not going to get any other form of assistance, so I just decide to leave the store quietly. I returned later and returned the same order flawlessly with a much nicer manager. There was no phone call, no coupon check (I never used the coupon in the first place.) And no harassment whatsoever.

So, instructions on how to commit a felony...

Bravo. Also, TOTALLY won't arouse suspicion when an employee starts using a gift card that doesn't show as having ever been run through any system that we have.

Wouldn't work now anyway. Cards don't get activated until after the transaction is finished.

Only a manager can void...

i bought a chair for $65, and i registered for a $20 dollars reward, but i never receive it also . Staples, you Suxk

You are a complete imbecile. The Omnitech GPS is a piece of junk and should NOT be purchased even if it is $20! The Garmin is a much better way to go. Clearly you are just upset because you didn't get a cheapo GPS at a cheapo price. You should be thankful that they refused to sell one to you because you would have returned it rather quickly. It is people like you that bring a whole new meaning to the word ungrateful.

I highly doubt that the president of Staples took time to talk to you about something as stupid as not reading a sale date correctly. Good luck shopping at OfficeMax, who are going out of business.

I used to be a tech at staples. I felt like I was always overcharging people and felt terrible about it. People that get away with that kind of ripoffs should have trouble sleeping at night lol. I quit because my manager was the biggest jerk of all time. I was new working there, failed an audit and he threatened to come after me and my family (no joke) because I could get him fired. I called the labour board and they were okay with that. I even went to human resources too and they were okay with him. Bottom line here is that staples sucks! So do all other stores for tech work! Best contacts for you are to find a friend that knows about computers. Companies limit how much you can help your customers.

In reviewing your "statement", I find it laughable at best.

On June 3rd- Tom NEVER informed me of the east tech services. I was in fact assisted by the easy tech. Tom didn't join the conversation until the end, after the purchase was made. The bottom line, on that day it was your "tech" was the one that recommended the computer chip that destroyed my computer.

One June 4th- your "tech" told me the chip was in backwards, and not upside down. It became apparent your West Hartford store was only interested in charging me money and not interested in doing the advertised "free diagnosis", asI was greeted by a manager, who wanted to charge me 39.99, when the supposed tech turned the chip around, on the grounds he "installed my memory" As for the "flicker". There was no response on the screen, before or after the tech opened the machine, which is why I asked for in your quote unquote "free diagnosis".(That suddenly cost 59.99) Had you honored your advertisement, we could have come to a conclusion on the spot. I went to (3) competitors of Staples, who assured me that their was no possible way the chip could be installed any other way but correctly (Office Depot, Geek Squad, and PC Ware house).

While at Office Depot, it was noticed upon start up that my computer was beeping a diagnostic code of 1-3-3-1. Upon researching this it was discovered that the code is a signal that there was something wrong with the ram (something your "A-1 certified" tech failed to notice). This code signals something is wrong with the Ram, the ram you sold me. Since the computer was working just seconds prior to installing your defective merchandise, and nothing else was seen as wrong after your defective merchandise was installed, and the diagnosis code your tech could not be bothered to recognize, it all comes back to your defective merchandise being responsible for the disruption of my computer.

Further, I contacted PNY, after I returned the chip to the West Hartford store. PNY has asked to see the defective merchandise. Now one would think that Staples would cooperate in this matter, if for no other reason to clear their name, as an expert is willing to examine the equipment and render an opinion.

That couldn't be farther from the truth.

West Hartford Staples has refused to release the defective equipment.

Summary:

1) Your defective equipment has destroyed a 5 year business, as records that were stored on the computer will never be able to be recovered.

2) I have lost earnings because your defective equipment has caused me to miss deadlines. As for my secret shopping with Second to none, I have refused any and all assignments involving Staples, and have submitted to them a full, detailed report on exactly what occurred. Should I find that Second to none suddenly has no future assignments for me, I will hold you accountable for any and all lost earnings.

3) It absolutely amazes me that 3 different computer specialists, who didn't compare notes, who have examined my computer themselves, all come to the same conclusion, yet when Staples is confronted by the facts, dismisses them as, "being given bad information".

No ma'am, this is not over, and it is not going away. I think I have been very reasonable/clear as to what I expect from Staples. I will not go away until the problem is resolved to my satisfaction. I expect to be made whole, and right now that is 140.00, the cost of the replacement computer. PC Warehouse recognized the need for immediately remedy and cleaned up your mess.

I would also advise you that should this become a legal matter (and I invite you to make it so) I will be asked why I am calling you. It would be my pleasure to explain to a judge:

1) your faulty advertising
2) your sale of defective equipment
3) your poor(this is being kind) customer service abilities.
4) the fact that you seem not to be able to speak to me directly, and that I had to call your executive offices to get any type of response
5) my loss of earning power
6) Your refusal to present the defective chip for examination ( something to hide?)

Please make sure that when you "document" your dealings with me that your are truthful in your records, and try not spin a story to make you the victim in this, when in fact you are the villain.

Barbara Shaffer

-----Original Message-----
From: Marshall, Stacey (Cust. Relations)
To: shadow819641@aol.com
Sent: Wed, Jun 9, 2010 7:14 pm
Subject: Staples

Dear Ms. Shaffer:
I am writing to follow up with your in regards to the difficulties you experienced as a result of your attempt to do business with Staples. The matter has been investigated fully and determined that no further action will be taken by Staples pertaining to this case.
· On June 3, 2010 you made the purchase of memory chip at our Bristol, CT store. You were greeted and personally assisted by Tom during your visit. Tom helped you locate the memory chip you needed and informed you that Staples Easy Tech does offer services to install the memory for you and you declined.
· On June 4, 2010 you brought your computer to the West Hartford, CT store to have our Easy Tech evaluate your computer because it was not turning on. The Tech opened up the unit and after review determined that the installation of the memory chip was done incorrectly (upside down) which as a result then caused the unit not to function. Our Tech then removed the memory chip and installed it correctly which provided the machine with a flicker but it did not completely function. The Tech then advised you in order to properly repair the machine it would require a diagnostic to be performed. This service would provide the Tech with a detailed analysis of what repairs and parts it would require in order to make the unit operational.
· Our West Hartford, CT Tech team was the initial evaluator of the unit and recognized immediately that the memory chip was installed “upside down” which caused the connector to contribute to the failure of the computer. The store fully refunded you the cost of the memory $39.99 on June 4, 2010. The stores currently do have a “Free PC Tune Up” we offer through our Easy Tech center which can be done with a fully operational unit. In your case we were not able to conduct the PC Tune Up because your computer would not boot up and therefore you were then offered the diagnostic services $59.99 in order to determine the issue.
· On June 4, 2010 you contacted our President’s office to report the experience. It was at this time you reported that you had contacted our Mystery Shop vendor to withdraw yourself from the Staples shop. Records of your experience have been well documented along with all correspondence from all parties involved.
Given these facts Staples will not comply with your request of compensation or replacement of your computer.

Stacey Marshall
Customer Relations Team Manager
[protected]

actually I'm a tech at Staples... and we would not do this at our store... It's too bad you had this experience

Actually, the sales associates were in the wrong.

A 69.99 fee should've been assessed first for a Diagnostic, to determine what the issue is. If it didn't install after initially calling Belkin, something in the computer may be malfunctioning, and we need to determine that.

In addition to determining how much damage you/the Belkin support rep caused.

Then the cost of repair/install on top of that.

So really, 29.95? Great bargain!

I can buy a car from a Honda dealership, does that mean that if I can't change the oil, they'll do it for free?

Staples dose stand behind their products, but belkin is not a staples product. I would agree with staples because we don't know if the issue was due to belkin or an exsisting problem on your computer that was triggered by the driver installation. You sir, are what we call a "dumb ###" for blaming staples, who is just a middle man for many other products just like walmart, future shop, and other major stores. Be happy that they didn't charge you to look at what the problem was and next time don't blame your computer illiteracy on others.

I don't see how you can blame Staples for this problem. The problem lies with Belkin, not Staples. If you want them to fix your problem then there should be a service charge.

OK, I call complete and total BS! You almost had me, too, right up until nearly the end.

No way in hell could you possibly have survived weeks of non-stop Three's Company reruns and not been reduced to a babbling, drooling, incontinent idiot.

The very fact you can still spell and are still relatively lucid tells me this isn't true!

Brilliant.

The USPS has lost my rebates going to staples before. Same thing happens, you try to track your rebate, and staples has no record of it. This has happened twice to me. I contacted them, and on one occasion they admitted 'losing' my envelope, the other, no one was able to help. I now do all of my rebate offers online, you should too.

I contacted your [protected] reward advised by the store clerk about a credit for returned used cartariges from my printers. My reward no. is [protected] and I have not recieved a credit for the 10 cartariges which I understand is going to expire next Thursday. My name in your records is LDBulter (correct spelling is Butler) and she said I would need a passwork (liberator if needed) and I would be advised on e-mail ldbutler@shentel.net which is where I now receive info on Staples..Help

In the Staples ad dated May16 thur May 22/2010. your ad stated-spend$40 or more and get $25 back in rewards. On may 17 I purchased 4 cases HammerMill paper and joined the awards program. The cashier said I would receive the awards in the mail. My awards card is #[protected]. I have received nothing . Please help me with this. H.M. CORN@COMPORIUM.NET I purchased this at 2350 Dave Lyle Blvd, Rock Hill, SC. My receipt # [protected]

Thank you for a prompt reply
H.M Corn
1053 Cardinal Dr.
Rock Hill, SC 29730

for the lady who had eye surgery the reason staples requires your receipt is because not all purchases qualify for a credit if you bought lets say a chair or electronic merchandise you do not get any rewards if you spent 200 in paper and ink purchases then yes u get 10% unless other wises stated so quit complaining and just go to the store and get a reprint our spending more time complaining for something that will take u 20 min in a store and less than an hour on the phone after u retrieve said information.

i lost my rewards card and need a new one. i was on the phone over an hour. so email me at mrgrady@hotmail.com.

Thank you

I never got my rewrds for the last 3 years.

my # is [protected]

I hope you will get back to me.

Thank you Adamu Lemu

I am just trying to find out what I may be doing wrong?

Where, do I find the registration blank to sign up for my$6.oo refund ending in June 09? I did not have an experation date?
I have Parkinson's Syndrome and am a little slow.

Go to the damn store and retrieve the damn receipt, thats all it takes, to the above who is worried about the recycle copupon, the old paper receipt had an expiration date of 30 days, only some cashiers failed to put a date on it, and alot of people stole them. the new ones are 60 days, use it on something else if you dont need ink yet.

My comment is on Your Reward for Ink Recycling. I don't like the way this program works now. When I turn in ink cartridges now we get the Reward mailed to us with a use by date. Many times I don't need any more supplies by that time. My Rewards check is not usable anymore. I would like to see it back the other way where as you get the Reward at the counter. I feel that this another way the consumers are being cheated out of their Rewards.
Thank You for your time.
Gary Rozelle
bowlin4299@aol.com

I work at a staples copy center where I will not put my location. I know many many stores who do the design and editing work themselves, which allows faster time for the customer to get back their order. If the customer is PAYING money to get something done, then why is it HER fault that it was done wrong? Just because she is making flyers means 'who cares if it gets done wrong, its a stupid function anyway?' I really hope none of you above work at staples cause you most deffanitly are the [censor]ing [censor]s.

hell yea

I wear the blue, therefore I am the copy god, so take your order to the ###s over at Kinkos so they can further ### it all up because Big Bertha failed to wipe the cheeseburger grease from her hands before she touched your lovely original. Nowhere else can you get ### edited, except a graphic designer who rapes you with her microsoft word skills, who doesnt own a Heidlberg ( machine that can spit out [censored]loads of copies a minute) so take your pick, pay assloads of bling for recreations from a designer, trek it to the staples to make copies of it, or deal with someone whos doing you a favor for in store editing of a copy of a flyer you need for the next ### cream convention where your coworker forgot to put your name on the picture of the tube of ### cream and now your being a pissant because you want credit for preparations A through G. And It's not her fault your last name is Dingleberrychodenburger, and her character spacing only allows for Dingleberrychode.
Dont blame it on the new trainee who used to be a telemarketer, now working strictly hourly with no commision making ### money, who gets shoved in a position thats more uncomfortable than doggie and shes dealing with dumb###s like you. Damn YOU SUCK.

Dear infamous hooker of Everett, Washington:
I loathe you. If it weren't for your blase words and your downright ludicrious, I'm sure Cheryl would've banned you from the store. I actually just got off the phone with Everett police, and they said you are the hands down WORST citizen they've EVER had in the town's history. Now, how does that make you feel? You can take care of your own copies and stop writing ### all up in herr you dirty hoe.

Go hook and leave us alone. We love America. You don't.
May God bless all of us, BUT NOT YOU.

Good day ###ING ###.

Dear Everett [censored],

Fix your spelling and grammatical errors in your complaint and maybe we can take you seriously.

[censored].

You are definitely an idiot. Copy Center is not allowed to make any changes to anybody's work in store. This is all supposed to go through Design Services, you [censored]. I am a copy center manager up in New England and anyone who gives me things to be edited, I don't THEY ARE ALL ###ING LAZY THATS WHY! Fix the problems yourself then I would be glad to copy and print for you. ### out of here!

I had an interview with Staples but never was contacted after the interview. I agree the company sucks from my single experience.

Sounds about right. I work at a store in Brooklyn as an EasyTech Associate. Was told Id be fixing computers, which is something that I am fully capable of and enjoy doing. Next thing you know I'm told that I am a salesman who isnt allowed to touch computers. Sales manager keeps giving me schtick about cutting me off if I dont improve my warranty numbers or confidence in my body language (is he for real?). I mean, the guy says the fact that I am A+ certified but still cant sell plans is embarassing. First off, how am I supposed to amp my confidence if I'm being called an embarassment to my face? Second, being certified to fix computers doesnt make me a snake oil salesman. Every time I'm ready to verbally snap on him but I don't because it honestly isnt the right thing to do. I totally understand his job is on the line if the store doesn't sell enough, but maybe Staples shouldn't rely on warranties to survive if selling ### without is killing the company. Now that is an embarrasment.

If I had another job opportunity, Id take it. I love everything about the job except the constant sales pressure. GM/Manager team is concerned about why our CSAT is so low. It might be because we are severely understaffed at any given hour and we shove warranties down the throats of our customers. No matter how you word it, a pitch for a warranty is a pitch for a warranty and if the customer says no, it should be left at that with no repreccusions on anyone involved, instead of having the cashier as again at the register.

Sales manager also calls me lazy, but that ### never sees me busting my ### in the backroom or on the sales floor doing stock or helping customers. He also says I am not good with customers, but I've recieved plenty of handshakes and praise for my knowledge and/or assistance. Even if I didnt help the customer find what they were looking for, I would recieve some praise. I'm talking genuine praise, not some disappointed "thanks" that is muttered as the customer departs.

Also, a look into this so called CSAT (customer satisfaction rating). There are surveys printed onto the bottom of sales reciepts at random. Basically a customer service survey. If you get one and actually want to fill it out with appreciation, DO NOT PICK FOUR. Apparently option FOUR (Somewhat satisfied), isn't enough to satisfy the higher ups, even when the comment sections for the fours are full of all sorts of praise. Last month since we only got three FIVE ratings, with the other seven being FOURS, the team got told that we suck. Its ###ing ridiculous the standards they (corporate, management, someone/anyone) hold us to. We didnt get anything below a four that month, and we're getting told we did poorly.

Staples is a dying mess. They can't compete with Amazon in the online market, and they know it. Speaking of online, lets talk about how jacked up prices are in-store. A 3 foot hdmi cord in-store is roughly 30 bucks (customer bugged out when he saw that price), while online it was considerably less. Same goes for tax calculator ink ribbons. A two-pack of IR-40T in-store is 12.99, but online it comes out to four dollars in change. And when I say online, I mean the STAPLES WEBSITE.

I honestly might sound like an ungrateful ### when I say that they can't fire me soon enough, but the constant sales pressure is causing my hairs to grey and I am only twenty. I'd rather shovel ### for 18 bucks an hour than continue being the jack of all trades associate in Staples for half of that.

I dont wish financial death upon my coworkers however. Almost everyone there is honest, kind, and hard working. Its just the ###ing corporate culture that needs to die, or at least be changed.

It feels to amazing to get that off of my chest.

I worked with Staples for almost two years and I shared many of these experiences. I was hired as a technician to work on computers. Next thing I know I'm not allowed to touch computers, I must sell 24/7. I was constantly reprimanded for not selling enough; I was hired to fix computers, not sell computers. But of course they never told me that. My job was constantly on the line because I too would not lie to customers and reject their computer purchases if they did not intend to purchase a warranty. Towards the end of my Staples employment this May, I was constantly running the register, stocking shelves, and managing inventory. The managers treated me as if I was just a lowly worker that knew nothing. I have a 3.7 in my degree field and will be completing my degree in the next few months. I refuse to be treated this way. I walked out of my shift one day after finding out I had gotten another job at a private company. Staples is the most regretful thing I have done so far in my life. Do not work here. Do not shop here. Staff is overworked, managers are unpleasant towards employees, and employees are unfortunately forced to lie.

Staples hired me to do tech work and fix pcs. I have a degree in networking and finished courses in Dec 2013. I am also certified for computer maintenance and repair. I was used mainly as a cashier and a sales-person. I took their so called certification test and it was so easy I feel sorry for the customers who think the certified techs there actually know anything. The last straw was beig scheduled to work an hour before the store opened, I got there and of course there was no one there. I waited around a while and then went home. What a joke that place is.
Luckily I have another job, which pays a lot more so I am able to just quit, which is what I did. Maybe I will be nice and actually tell them.

At our staples, my GM told me to remove the stiker on vomputer( stkers that say already opended and cheked, he told me to do it with all the coputers i sell, today i got fired for something i did noteven do and one of my bosses said > he said that in the back store, to be honest staples is a realy good compagny, i just think that my booses are bad, and i couldnt do anything to help it

staples - if you wanna work for staples consider this things
1.you gonna get paid the lowest rate
2.you gonna work every thing i mean every thing, hard selling, stocking, stacking, cleaning bath rooms & sales floor back room, collecting shooping cart out side at any weather and a lot of stuff within single day .no job description no nothing
3. no matter how many years and hours you work you are a part time worker
4.your weekly hours depend on the number of the warranty sell and the way you react to the above tasks.example if you show any concern towards the customer who don't buy esp, fpp, ... or any warranty you may get 4 hours next week which is happen to me or if you are not cleaning the bath room things like that .
5. if you don't keep track of your time, you may work for 41 hours and get paid for 37 or 39.
and many more so think twice before you go there.

Staples has many plans in place including a 100% confidential hot line for just these issues. In my experiences as a supervisor (same level as consultant associate) this would never happen but should a manager break policy there are many outlets to speak to your managers bosses and head office about the situation. People also complain about low pay and "work being to hard for the pay" it is a managers job to make sure you are working as hard as you can. If you do not break policy you cannot be fired from staples. Remember that every time a manager cries to you and that makes you sad.

When you want to buy a cheap laptop with nothing, please go online or somewhere else. You could cost someone their job. Would you really say to someone, "I don't care if you loose your job, my cheap laptop is more important?"

I have been working at staples for 5 years now! I just recently had an employee transfer from another store to my store. He was at the old store he used to work for and his mother wanted to by a computer without a plan. The manager LIED TO HIM and said he could not buy the compter there and he was going to have to drive it down to another store to pay for it. he refused and left. Thank god for the staples he works at now! I love all my managers. They are always listening and care for what you have to say. They try their hardest to give you the scheduel you want and are always very fair! I am so sorry for the way you got fired. I 100% agree with you that it was the reason you were fired for! Guarantee it! But not all staples are like that! You should definitly report them!

and i think you just where at a bad store. i mean we sell high priced product a lot with out plans. or managers didnt like you

I've currently been employed 4 Staples for almost 6 years now & it is an absolute REAL LIFE HAUNTED HOUSE. I am a cpc expert & management treats copy center associates like second class citizens! Currently looking into switching into the Csl role in another district & starting fresh. Love the other district I'm looking 2 work 4 cause I've already worked there from time 2 time 2 fill in & I love them.

It doesn't surprise me. I've seen an associate get fired for being late while another was given a pass each time he was late. He was late way more than the other associate. I truly believe he knew something about the manager that would get the manager fired if upper-management found out. It's not what you know-it's who you know. It's not what you do--it's who you do. That should be Staples tagline instead of That was Easy.

They fired my wife without just cause. She worked in the call centre in Regina for 7 years. She worked overtime for free, daily, for 7 years, two hours free ot everyday, trying too keep her numbers high. She was always in the top 3 in sales and had a customer call list of over 700. They kept increasing her goals until it became unattainable. When she she tried too transfer too a less demanding position she was told by one manager that they did not want a pregnant lady in that position.
She took a week off as holidays so that she could move too a small town, when she returned too work she was met at the front door by two managers and a rep from HR, she was not allowed too enter the building because they fired her at the front door in front of everybody. Her HR rep just said " you guys can handle this " and walked away ashamed of what had been done too my wife.

I was a long time (10+ years) Staples employee at the retail level. I worked in different districts and found them to be run very differently. even though it was all the same parent company. One district was an absolute joy to work for; one was absolute hell. Management is overworked. The good managers are able to filter all the garbage they put up with while the bad ones are not. Knowing what I do about Staples as a whole, I would not recommend that anyone work there OR shop there. Associates are badgered into believing things that are not true and they are required to pass this misinformation to the customer. I'm all for being a great salesperson, but lying to the customer is simply not good customer service.
Stay away from Staples.

I-WORKED-FOR-STAPLES-FOR-8-WEEKS-I-WAS-HIRE-AS-A-CSL, WHAT-I-DID-WAS-RING-MY-WHOLE, SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW''I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE.

That's unfair dismissal. You would easily be able to take them to a tribunal, and get compensation for the wrongful dismissal, especially if you have a medical condition, legitimised from a doctors note. You may even be able to be reinstated!
p.s. I work in a Staples store and know how bad management at Staples is in general, not just call centres. I had to sign the same note for stores.

It's not just the call center, it's in-store as well. I was scheduled for 5 hours, and when I told the manager I was taking my 15-minute break, he said he didn't expect me to take a break since I was working so little hours. I said I was entitled to my break and was taking it.

Hunt1522,

Please read before you write. The OP's complaint refers to a CALL CENTER, not a store. Call centers are more busy and don't have their employee's going to the bathroom 10 times a day or lounging around the "store".

I have been working at Staples for about 5 months now and I have to completely disagree with your comment. It may just be the manager you have or your store in particular. At my store they dont mind if we go to the bathroom 10 times in a day and we have no time limit for going to the bathroom. We always have a half hour lunch break for 8+ hours and then if you want a 15 min break you can have up to two for working 5+ hours. Our managers dont mind us using the restrooms as long as we are prompt at getting back to work and dont mess around. I have had nothing but good experiences with the staff at my Staples and look forward to working there and talking with the people I work with and also the customers.

I bought a laptop with warranty and they refuse to fix it and told me that it is not covered. The guy who sold me the warranty told me that they cover everything. What a joke. Never shop there any more.