Staples
Reviews and Complaints

To make a business card on Staples Website I finished the card with photos imbedded. When I looked at the proof the photos were grey squares. Attached was a warning that what I see is what will be printed and there was no way to cancel the order. I removed the photos from the card to be on the safe side. It took me a while because predictably deleting photos is not like deleting text. That would be too easy. I left the finished card on my computer after saving it and the session timed out. Now I cannot log back into my account on my computer . I used my wife's computer logged in and found the cards I had saved, only they were totally different than what I had saved earlier that day. We will go to another source to get cards made .

Therehave had a plan that if you turn in 10 empty printer ink cartridges then the next month usually you would get a credit coupon for $30.00 . This was a plan for very long time that I did it. So a few months ago I turned in my 10 and waited, and waited, and waited for a couple months, I then e-mailed Staples and later got a call from some manager that sounded upset and he went into a fast reply of how that plan changed, and I think I had to buy something to get the credit.

Point is I should have been told this when I turned in the cartridges, and would have looked for another store for them. they at least could have e-mailed me or sent something insted of never contacting me.

So they are petty and they can keep the cartridges, I'll buy my Ink and all online, I bought and paid too much there anyway.

Plain and simple - I'm not the only one who thinks the same thing! Just the only one who will tell others about it. There's a lot - and I probably missed a few things.

1. Pregnant women: mind as well quit. I know I will! Maternity leave is not worth them talking behind your back, threatening to quit and complaining about your unfortunate morning sickness and inability to hold your itty bitty bladder. Want more stress in your already stressful pregnancy? Work here!

2. "Ouch! That severe injury looks painful. Can't come in? What are you talking about? We don't care that your shoulder is dislocated and ligaments are torn! Get back to work! Dangerously lift 55-155 pound boxes! We don't care." And if you put up a fight about it they will
force you to quit - one way or another.

3. Family emergency? You're not the one in dire need. They get pissy over the fact people have friends and family who unfortunately are murdered, die, or placed in a hospital bed in a coma. You have to be a cold heartless a-hole to work here. You can't have a life.

4. Anywhere I have looked, it is THREE CONSECUTIVE DAYS of being sick must you provide a doctor's note. Though some places disallow asking for a note before those three consecutive days, I don't find an issue to ask if you are able to anyways. But when they call you back threatening, saying YOU HAVE TO when you have just told them you cannot (one car household, more broke than a bent nail, and cannot walk there), isn't that illegal? But that's what you get with a unionless company.

5. Uphold your promises: how many customers have I seen, walk out because a "great deal!" Turned out to be a typo, and we refused to uphold our promise to sell at the "oops!" Price? We do it with old tags forgotten to be pulled. So when head office makes a camera or chair go down to an awesome unforgettable price ... We refuse. And are snobs about it? Shame on you Staples.

6. Unsafe... So unsafe! Ladders that are ricketty and move when "locked down". Edges coming off and scrape your arms and sides. Dollys that collapse on you because there are screws and bolts missing... And when brought to the back to remove for the safety of others and myself, a manager drags it out to use it. UNSAFE! No one should break their leg or pull something painfully out... For this or any other company.

Summary: money-grabbing, customer deterring, employee whipping, spiteful company who loses people left and right because of how they treat them! (P.S, customers told me to tell my manager how rude and arrogant he was... So tempting!)

Hired Staples Tech Support to bring my computer back to factory settings, using a USB Device that Dell Computers sent me, as my Disc Defrag was not working automatically. Staples told me I needed Sophos Virus Protection. The work was done, but I still had problems with Disc Defrag, so went back to Staples to get the Sophos removed, and was told it could not be removed once it was installed. I then called Sophos and was told this was not true, so went back to Staples where I was harassed by the General Manager Ken, and Technical Support Supervisor Joe. I not only wasted my time and money, but continued to get excuses that Disc Defrag did not need to work automatically, etc. The repairs cost me $331.68. I finally got Sophos removed and a refund, but it was not done correctly, so I had to call Sophos to do it right! I also had to call Verizon, Dell, Microsoft, and Cannon to make adjustments, as other things were not set up right also. Meanwhile, my Disc Defrag is still not working, so I feel like I was "ripped off" and contacted the Better Business Bureau as a result! That is pending.

I purchased a laptop at a Staples store while the Staples holiday
return policy is in effect. I went to a different Staples store in
Lake Forest, CA tonight to return the product and the manager in
charge Judy was extremely rude, she harassed me, she refused to return
the product, she stated that she did not know that the holiday return policy existed and applied to
electronics. She fraudulently told me that the product could not be returned because it had
passed 14 days. Also as soon
as I stated that I wanted to return a product she became very
unfriendly as well as her colleague with glasses, the woman at the
register. She told me that it was bought at "another store".
When I read the Staples holiday return policy to the manager from the Staples web
site, the manager said that it would not be honored. Manager harassed me as I was leaving the
store and kept my receipt and laptop charger. She became very upset
when I asked her if she was the manager in charge and then I asked to
speak to the second person in charge. She said there was no second
after her; I went and mentioned to the employee, I believe Allen, how
rude and unprofessional the manager was and specifically pointed out
to him that Judy the manager was refusing to follow Staples company
policy regarding returns from holiday purchases. As mentioned earlier
she also kept (stole) both my receipt and my laptop charger and
harassed me. She is a danger to customers and employees as she clearly
was yelling and trying to make me upset and she is not equipped to be
in charge of a store both for personality and professionalism issues.
I also mentioned to Jeff who seems a great employee at that store.

It is a pity that with so many great employees at Staples you have people in management that
have serious management, behavioral, ethical and professional issues like this manager.
She also clearly tried to instigate conflict as she was yelling in the store as I was speaking
politely to a Staples representative and giving feedback about Judy's extremely poor
manners and customer service. I was told that she is new in this role but that is absolutely no excuse.

I would like to return the laptop today at a different store, preferably one in Irvine or Costa Mesa.
I would appreciate if you could trace my receipt get the data and assist me in returning the laptop,
Judy, the manager at the store in Lake Forest, CA seems unstable.

2 months ago, I went into the Staples to get my crashed computer fixed. I was waiting for a very long time, so i called them and asked if it was ready yet. First they wouldn't give me a straight answer, or just said "I don't know"
Until i called them again and they admitted that one of their employees stole it. They said they would give me money for a new computer, but they still have not paid me back after 2 months. i have called the office of the president of staples EVERY day, and each time they blow me off, and never call back. The police can't do anything, because they are a corporation rather than a person. I will take them to small claims court, but it's ridiculous that i even have to do that. My whole family hates staples, and will never buy even so much as a paperclip, or even a STAPLE. Any suggestions? Please boycott them.
-Beth Touchette

I asked staples hr to send my last 2 pay checks to my home as I stopped working with them. It has been almost a year now and I have spent so much money on just making them several calls to send it to my home address, but every time I call them they tell me they have send it to store. I told them I dont live in that state but they dont seem to understand that! Staples do not pay its employees what they earned. I would not recommend anyone to work for such a company who not only do not provide benefits to its employees but also do not give them their pay checks!

I made a trip to Staples to purchase some printer ink cartridges for both personal and office use. I made my way to the aisle containing the ink cartridges and reviewed the different products and prices and searched for ones compatible with my printers. Not once during this time was I approached and offered assistance by one of Staples' employees.

Although their selection on this day was far from adequate, I finally discovered a rack containing ink for my manufacturer.

I noticed a couple of areas on the rack were completely devoid of any cartridges whatsoever but found some black ink cartridges for what I considered to be a very high price of 17.99. Towards the very back I noticed 2 packages which were called "twin packs" and apparently contained two ink cartridges. I quicky grabbed both twin packs because I considered this to be a much better deal and recognized it as an excellent bargain opportunity.

Before leaving the ink cartridge aisle I reviewed the empty space on the rack next to where I picked up the twin packs. I removed the pricetag from the empty space on the rack to see if the price indicated on it was for my cartridges. Unfortunately, I couldn't make heads or tails of the mumbo jumbo it contained so I disposed of it on the floor of another aisle as I continued shopping. Quite frankly, I didn't care and didn't believe it to be a problem because I knew I was entitled to these items at the price where I located them.

Once I was through with my other purchases I made my way to the checkout. Everything was going smoothly until the ditzy blood teen cashier scanned my twin packs. They rang up at twice the price! I politely told the cashier that the correct price was 17.99 and she asked me if I was certain it was 17.99 for a twin pack. At this point my patience was wearing thin so I sighed and told her of course I'm sure since I found them on a 17.99 rack. She informed me a price check by anther associate would have to be performed.

It was at this moment that one of the customers in line behind me had the gall to let out a groan and shake their head and otherwise act like an impatient baby. Luckily, I was able to ignore him and pass the time endlessly waiting for some new buffoon to perform a price check by calling my brother. Finally, the price checker returned with a manager who assured me 17.99 was an incorrect price, but was willing to reduce one of the twin packs to this price because they were misplaced. Putting my brother on hold, I informed the manager that this was unnacceptable. His reply was that there was nothing else he could do and gave me an empty apology. I cashed out with one of the twin packs for 17.99 as the manager had to perform the price reduction. I walked away leaving the rest of my purchases and the other twin pack sitting at the register. I guess there was something else he could do for me and that is put away all the purchases he lost due to his treatment of me. Or maybe he should make the immature customer behind me put some away. Never again, Staples. I'm shopping at another retailer from now on.

Don't every buy a warranty from staples. My computer has been back 4 times now and worse then every. Went in for one thing and have had problems every since. All you get is well you will have to send it back again.

I took my laptop to get repaired because windows would not open. The clerk informed me that I had to pay $107 to be diagnosed and that the repair cost would be included but I'd pay the difference if it was a little higher. Unfortunately it wasn't repaired when I went to pick it up and they wanted more money to do so, $93 to be exact, which makes it a total of $200 to fix when the whole laptop brand new with several accessories, programs, and services cost only $600. I don't think any repairs should cost more than 25% of the original cost. Otherwise I would buy a new computer but I not spend over $100 for someone to tell me whats wrong with my computer when I already new something was wrong with it and I don'tI what exact message it said or how to interpret the codes and info it comes with. That is why I took it to computer techs at staples to fix to to rip me off $107 to tell me my hard drive is messed up. I want my money back or fix my computer. Otherwise I will never shop staples again, I will post my issue on facebook and convince others not to get ripped off by Staples.

Cedar rapids, iowa — I went to the staples in cedar rapids to get some toner for my printer. Their are a bunch of crooks! I had to wait 20 minutes just to get someone to pay any attention to me. By the time the manager comes out, he's screaming at me like I did something wrong. He was literally screaming at me for 45 minutes while customers and employees watched.

Nobody helped me, it was humiliating. The manager's name is arthur. Do not buy from him. When they finally brought the toner out I said, "no thanks." I will never go into that store again.

Had a very strange experience with a company today and thought I would share it.

I have been a staples customer for well over a decade. I have a reseller account with a tax reseller ID on file, which means I don’t pay sales tax on items I intend on reselling. I also am a premier rewards customer which means you get better benefits, no wait customer service and free shipping on any order, not just the normal over $50. I typically spend between $10k and $15k a year with them.

Well I placed an order a few days ago and went online to see the estimated delivery date today and saw that order said Cancelled with no explanation why. I called up customer service who sent me to another department who after checking with someone else gave me this explanation… Basically they told me that they have the right not to sell to anyone they want and since I sometimes appear to be buying items to resell they have closed my account. Again, its always been a reseller account with a legal reseller tax ID linked to it.

Upon pushing and pushing them as to how this made no sense, The rep just kept repeating that its their privilege not to sell to resellers if they don’t want to. First, they have had me as a reseller for over 10 years. Second, I am just a one man business, not Best Buy. Third, if I am buying it or if John Doe is walking in an buying it, we pay the same price and they make the same profit, I do not get any discounts.

I asking them to have someone higher up contact me back, which they said someone would do today, did not happen.
So I ask myself what was accomplished for them? Are these sales they would make anyway? No. As I will just have to purchase these items somewhere else. Are they loosing money by selling them to me? No. Their profit was the same no matter who buys the item. Did they loose money by doing this? Absolutely as that’s 10-15 thousands dollars a year in sales they don’t get.

I’m not Staples competition. I am not undermining their prices. I am a paying customer with a long history in good standing with them.

I used staples as one of my many suppliers because they sometimes had great deals. Offered free shipping. I got my items fast and the website was easy to order from.

So do I spend more time trying to clear this up with them or just take my business else ware?

Undecided at this time. But this has certainly changed my mind about a company I once liked and was happy to give my business to. Now all I can think about is the bad taste this ridiculous action on their part as left me with when I hear the name Staples.
My blog post http://ineedbob.com/blog/?p=302

During the process of selling my home, I used the UPS center at Staples to ship time-sensitive, notarized documents with guaranteed second day air service. When the documents hadn't arrived at their destination 3 days later, I immediately filed a claim with Staples (was told I'd hear from them in 8 business days). I had a new set of documents sent me to me, notarized once again, and shipped overnight for a total cost of almost $60 and many hours of stress. Upon calling the Staples claim center soon afterwards, I was told to fax them my receipts. I did so and never heard from them. I followed up yet again, was told to contact UPS, who referred me back to the Staples claim center, who referred me back to the original store that I visited. The store manager promised to check on the situation and call me back. I never heard from him, so I called the claim center again today. Since the shipment was finally delivered (4 days later than scheduled) and it's been more than 15 days since, they claim that there is nothing they can do about it. All Staples parties have been unapologetic.

Staples Store Manager Calls Cops to Shoo away a loyal customer family on Christmas Eve.

NY, Richmond Hill on 12-24-2011,

A customer's family & kids went to purchase & redeem the discount email coupon in Queens Staples Van Wyck (#0065) Store. There were plenty of Skull-candy Headphones and Staples Micro Relay Drives on the shelves.The Manager Refused to sell him more then one item that had 100% rewards on it.These discount emails were sent to selected customers. Store was not at all busy by any standards on Christmas eve as there were no deals to die for. Manager Nick Refused to service this customer at all. There is no limit on how many you can buy these items, but only one of each item would get 100% rewards* as advertised. Despite explaining to the manager, he refused to honor the premier customer's request to sell him one of each. Manager Nick thought that only one of the discounted items was allowed and ignored the customers calls.Spent about 20 minutes in the back room then came out and moved here and there in the store.

Manager Nick had called the police to shoo away this loyal customer family.Police officer Silva of precinct 102 and his partner showed up in the store. The Manager Nick Briefed the officers at the far side and then they approached this loyal customer.Officers told the customer that It is a tress-pass and if he doesn't leave he will have to spend Christmas in the Jail.

The conversation ended And as the customer was leaving in dismay, Manager Nick, Uttered from behind "Happy Christmas" ); to this customer family, while smiling mischievously inside, that the customer saw in his eyes.Nick had just shamed The Staples But he may not realise it.

This person either doesn't know about the real meaning of the Christmas or He is teasing in the name of Christmas while representing a Popular Office Retail Store.

Where is the customer service quality going ? Many times I have found the store employees don't have knowledge about the products & deals and at other times the prices posted don't match to the ring up register price.

I am sure Staples certainly doesn't want to be represented this way !.

* About Rewards Programme:

Staples offers varying rewards percents on regular to promotional or clearance items.When these rewards accumulate more than Ten dollars they send you the coupon

monthly and or quarterly.They are mailed or emailed to Rewards Customer. Staples, like many other stores, when rewards accumulate, had this rewards program to lure

customers into buying from their store .For more information go to www.staplesrewardscenter.com .

* Staples manager Called police on customer redeeming rightful discount coupons.

On Sunday, November 19, 2011, I purchased two HP laptops from Staples. The cost for both was over $1000.00. On Tuesday, November 29, 2011 my son informed me that the screen on one of the laptops was cracked. The same day (two days after the expiration of the 14 day return policy) I attempted to return this to the store where it was purchase. I was advised by the manager, that it could not be returned as I did not have the original box. According to the manager, the refund policy requires that the purchase must be returned in saleable condition with the original packaging.
I had brought the laptop back to the store in the box for the second laptop as the box for this broken laptop had been discarded. I had receipts for both laptops with me and presented these to the manager. He then began to challenge me as to why I had one box and not the other. I have no idea what he was attempting to demonstrate by this confrontation, but it was clear he was trying to imply some misrepresentation on my part. I explained I had one box and not the other. He then claimed that there was no proof that I bought the laptop from Staples. I showed him the receipt. He informed me that this wasn't proof.

He then challenged me as to why I had brought the laptop in now and not sooner. He told me it was not in saleable condition. I pointed out that of course it was not in saleable condition as the screen was cracked.I told him that I brought it in because I'd noticed it was broken. Please note - this laptop is two weeks old. I told him that the only thing that had happened recently was that my cat had stepped on the closed case. His response was "Aha." When I asked him what he meant by that he told me that I broke it. I told him that a cat stepping on a closed case should not crack the screen, unless it was faulty to begin with. He then told me that "These things aren't bullet proof." I advised him that I had not shot a bullet at the screen and that a two week old laptop screen should not crack unless there is a flaw in the manufacture.

He reiterated that he would not accept the return. I asked for other options. He told me there were none. I asked about the manufacturer, and was advised "you can try them but they won't do anything." I asked to speak to someone more senior to him. He advised there was no one senior to him. When pressed he gave me the name of the District Manger, but refused to provide direct contact information for this individual. He told me I had to go through Staples Customer Service.

Throughout, this man's behaviour was not only the poorest customer service I have ever experienced, but he was smug, insulting and ineffectual. I was totally disgusted. I will never shop at Staples again although I have been a customer for ten years or more.

Staples aggressively sells product replacement plans. They used to be an option to create a "worry free" purchase. If something went wrong with merchandise purchased under the agreement, all you needed to do was bring it back to the store and it was replaced. Nobody wants to deal with manufacturers and this was an enticing offer.

But things changed and now Staples misrepresents this product. The still sell it very aggressively at checkout and still sells it as worry free easy protection. But now you can't bring the product back to the store. You must call an 800 number and at times it goes to India. And now a new twist: THERE IS NO COVERAGE THE FIRST YEAR. The 800 line will tell you that YOU MUST CALL THE MANUFACTURER AND DEAL WITH THEM YOURSELF. This is a scam, not a protection plan. They take your money - that is all.

There is better (cheaper) protection just paying with an American Express Card that doubles the factory warranty FOR FREE.

I am very surprised that Staples made this business decision. At at time when Amazon can offer consumer products with excellent service at a lower price, these kind of moves are very risky. As well, Staples (guaranteed) will lose a customer every time he calls the 800 number and gets frustrated and feels taken. DO NOT BUY THESE PLANS FROM STAPLES. The fact they think the public can be easily duped shows an arrogance of their management coupled with stupidity similar to Netflix. I wish them luck - as after 10 years of my company supporting Staples, we will now order all supplies on line.