Steele Ford Lincoln
Reviews and Complaints

Paid down paymint on a car and was told it was unavalable so a new one was brought in. The sales guy was nice and helped me pick out a car that fit my budget. The finance guy was a bit pushy but got me a good rate. Overall, happy with my purchase and the service at Steele Ford Lincoln.

I got a new ride from Steele Ford Lincoln in May. Ford paid off my old loan and my new payments were to start on June 19. But on June 2, Ford took out another payment of $960 from my account for the old loan by "accident". I told Steele Ford and they said it was Ford Credit's fault and they couldn't do anything. They said they'd send me a check on June 16 to pay me back. But it's June 25 now and I still haven't got my money back. And then on June 18, they took another $930 from my account for the new loan. I know mistakes happen, but when I told them on June 2 that they took my money, I asked them to send me a check or just put the money back in my account. Steele said they couldn't do that. They said I'd get my money "eventually". I said they took my money and they should give it back ASAP. It's been more than three weeks and I still haven't got "my" money.

I went to Steele Ford Lincoln last July 30 because my check engine light was on. There were three problems, but I only asked them to fix two: the p0422 and the p0299. They fixed it, but after a couple of days, the p0299 code lighted up again. I brought it back, and they fixed it again, but after a couple of days, it lighted up again. I brought it back, but they said there was no problem with it. So, I took it to another Ford service to check the problem, and it cost me $172 just to show them it was the same problem. They changed something without checking what the real problem was, and after a couple of days, it lighted up again. I brought it back to them and talked to the assistant manager, and he told me they would fix it. So, I brought my car back again for service, and the service advisor told me that they would call me when they got the parts for my car. I called them every week, asking if my car parts were already there, but they said it was not yet. So, I asked them what parts they were waiting for, and they told me it was a seatbelt bolt. I did not ask them to fix my seatbelts; I asked them to fix the code p0299, which was a problem with the turbo that they were fixing from the first time. It has already been more than a month, and they have not called me back. I hope you can help me. Thank you very much, keep safe, and have a nice day.

We got a used 2018 Macan from Steele Ford on September 22nd. They said it would arrive on October 3rd but it was delayed. We've been paying for the car and insurance since signing the contract, which seems unfair. Upon receipt, we noticed incorrect tires. The door sticker specified 265/45/R20 front and 295/40/R20 rear tires, but all four were 265/45/R20, potentially damaging the vehicle. We discussed this with the salesperson, who agreed the dealership should provide correct tires. Brand was irrelevant to us, only the size mattered. Despite the error, the price wasn't reduced, yet we proceeded with the purchase. The dealership's location in NS and ours in ON meant we couldn't verify the tires in person and relied on their accuracy. However, the provided tires are unavailable in both ON and NS. Nagy Abdou suggested sharing the cost of the error. We sent a quote to the dealership but received no response. Our efforts to resolve the issue quickly have been met with apparent indifference from the dealer, who refuses to acknowledge their mistake with the tires, rims, or balancing. The situation has caused considerable worry and stress for my son and me. We're unable to use our car from the local dealer due to this issue. The dealership proposed shipping the correct tires, but that solution was too slow. It's frustrating that we can't enjoy our vehicle because of Steele Ford's oversight. We possess the invoice and can confirm the discrepancy between the required and actual tire sizes.