Stream Energy / Stream Gas & Electric’s earns a 2.2-star rating from 41 reviews, showing that the majority of customers are somewhat dissatisfied with service.
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unauthorized billing
Since June of 2008 I have paid over $2000.00 in eletric bills. I shut off my air conditioner in September so I would have some money for Christmas. My bill in October was ok until they double it. The second amount, which was equal to original bill, was listed as energy rate correction. I called the company and was told that in July they only charged me 14% and should have charged me 19%. And I should be grateful, as I saved nearly $50 in taxes. I keep asking why I was not billed for the 19% in July and was not given any reason but was told over and over again that I need to pay for what I consumed. When I asked for a corrected detailed bill showing why I owed the additional amount I was refused. At one point she stated that they could charge me 19% every month, which I took as a threat.
I have reported this to the BBB but will have to pay the entire bill or lose my credit rating. I have switched to another company and am hoping that this is not a practice used by all.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Stream Energy / Stream Gas & Electric phone numbers+1 (866) 447-8732+1 (866) 447-8732Click up if you have successfully reached Stream Energy / Stream Gas & Electric by calling +1 (866) 447-8732 phone number 0 0 users reported that they have successfully reached Stream Energy / Stream Gas & Electric by calling +1 (866) 447-8732 phone number Click down if you have unsuccessfully reached Stream Energy / Stream Gas & Electric by calling +1 (866) 447-8732 phone number 0 0 users reported that they have UNsuccessfully reached Stream Energy / Stream Gas & Electric by calling +1 (866) 447-8732 phone numberTexas Energy+1 (866) 544-0692+1 (866) 544-0692Click up if you have successfully reached Stream Energy / Stream Gas & Electric by calling +1 (866) 544-0692 phone number 0 0 users reported that they have successfully reached Stream Energy / Stream Gas & Electric by calling +1 (866) 544-0692 phone number Click down if you have unsuccessfully reached Stream Energy / Stream Gas & Electric by calling +1 (866) 544-0692 phone number 0 0 users reported that they have UNsuccessfully reached Stream Energy / Stream Gas & Electric by calling +1 (866) 544-0692 phone numberTexas Energy, Commercial+1 (866) 543-4642+1 (866) 543-4642Click up if you have successfully reached Stream Energy / Stream Gas & Electric by calling +1 (866) 543-4642 phone number 0 0 users reported that they have successfully reached Stream Energy / Stream Gas & Electric by calling +1 (866) 543-4642 phone number Click down if you have unsuccessfully reached Stream Energy / Stream Gas & Electric by calling +1 (866) 543-4642 phone number 0 0 users reported that they have UNsuccessfully reached Stream Energy / Stream Gas & Electric by calling +1 (866) 543-4642 phone numberGeorgia Energy+1 (877) 369-8150+1 (877) 369-8150Click up if you have successfully reached Stream Energy / Stream Gas & Electric by calling +1 (877) 369-8150 phone number 0 0 users reported that they have successfully reached Stream Energy / Stream Gas & Electric by calling +1 (877) 369-8150 phone number Click down if you have unsuccessfully reached Stream Energy / Stream Gas & Electric by calling +1 (877) 369-8150 phone number 0 0 users reported that they have UNsuccessfully reached Stream Energy / Stream Gas & Electric by calling +1 (877) 369-8150 phone numberOther States+1 (877) 743-5893+1 (877) 743-5893Click up if you have successfully reached Stream Energy / Stream Gas & Electric by calling +1 (877) 743-5893 phone number 0 0 users reported that they have successfully reached Stream Energy / Stream Gas & Electric by calling +1 (877) 743-5893 phone number Click down if you have unsuccessfully reached Stream Energy / Stream Gas & Electric by calling +1 (877) 743-5893 phone number 0 0 users reported that they have UNsuccessfully reached Stream Energy / Stream Gas & Electric by calling +1 (877) 743-5893 phone numberWireless Customer Service+1 (866) 544-0694+1 (866) 544-0694Click up if you have successfully reached Stream Energy / Stream Gas & Electric by calling +1 (866) 544-0694 phone number 0 0 users reported that they have successfully reached Stream Energy / Stream Gas & Electric by calling +1 (866) 544-0694 phone number Click down if you have unsuccessfully reached Stream Energy / Stream Gas & Electric by calling +1 (866) 544-0694 phone number 0 0 users reported that they have UNsuccessfully reached Stream Energy / Stream Gas & Electric by calling +1 (866) 544-0694 phone numberProtective Customer Service+1 (877) 369-8138+1 (877) 369-8138Click up if you have successfully reached Stream Energy / Stream Gas & Electric by calling +1 (877) 369-8138 phone number 0 0 users reported that they have successfully reached Stream Energy / Stream Gas & Electric by calling +1 (877) 369-8138 phone number Click down if you have unsuccessfully reached Stream Energy / Stream Gas & Electric by calling +1 (877) 369-8138 phone number 0 0 users reported that they have UNsuccessfully reached Stream Energy / Stream Gas & Electric by calling +1 (877) 369-8138 phone numberDigital Voice Customer Service+1 (214) 800-4400+1 (214) 800-4400Click up if you have successfully reached Stream Energy / Stream Gas & Electric by calling +1 (214) 800-4400 phone number 0 0 users reported that they have successfully reached Stream Energy / Stream Gas & Electric by calling +1 (214) 800-4400 phone number Click down if you have unsuccessfully reached Stream Energy / Stream Gas & Electric by calling +1 (214) 800-4400 phone number 0 0 users reported that they have UNsuccessfully reached Stream Energy / Stream Gas & Electric by calling +1 (214) 800-4400 phone numberHead Office
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Stream Energy / Stream Gas & Electric emailscustomerservice@streamenergy.net100%Confidence score: 100%Supportcommercialtx@mystream.com94%Confidence score: 94%salescommercial@mystream.com79%Confidence score: 79%saleslegal@mystream.com79%Confidence score: 79%legalcustomerservice@mystream.com78%Confidence score: 78%supportcancellationfee@mystream.com77%Confidence score: 77%webmaster@mystream.com76%Confidence score: 76%it
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Stream Energy / Stream Gas & Electric address14675 Dallas Parkway, Suite 150, Dallas, Texas, 75254, United States
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I payed the 94.00 with my direct express card and they refused to turn it on. So I had TXU turn in on in 15 min
Stream raised my rates significantly without informing me. I would not use this company. Bad company, bad rates, bad ethics. As close to a scam as there is.
I contacted Stream February 2018, which I have been a customer for 8 years. I was told I was paying month to month charges for electricity due to my contract ending. The customer rep gave me the different plans options, which none beat Amigo Energy Prices. Once I switch I was charge $250 even though I was not under any contract.
I too have turned down appliances and every light bulb is energy type averaging 11 watts per bulb and continue to get high prices even though electricity consumption is down. I have the records to prove it as well.
When I first took service with them they were charging me more then the agreed price because their excuse was that I had established a usage amount and I was under 800 kw's. Then after several months that I complained that brought the rate down, and my contract will be expiring soon and I won't be going with them any longer. I live in a brand new mobile that is approximately 1200 living space and my bill is over 116.00 more then the much larger home I used live in.
I had Ambit Energy before but Stream Energy is little cheaper! I am happy about my Stream Energy billing. Some people talked negative because they did not pay on time or behind! So, I turn my lights off in 2300 sq ft house when I was gone. I paid average 106.00 every month. I leave 72 degree in my house all of the time so it is 106.00. I am shocked becuase I save a lot money than Ambit Energy and TXU. But, I like Ambit. Many are just competitors!
I would try Ambit Energy.
They are a discount energy provider.
They're rates are always lower than Streams. They also have a program where you can get free energy. You can also quote your savings online.
www.yoda.joinambit.com