StreaMate.com
Reviews and Complaints

They have block me account since January 2024 their reason was "my ID was fake" which was not true, I sent them a proof of ID from the Department of home Affairs. they requested a different document from Government office. I went and apply for a Passport. I sent it to them as requested. They still refuse to unblock my account and refuse to pay me my $449 that was reversed by Paxum.I work for them as a model BigSweetTitts. please all I want is my money please help me.

On 29th august My performer account been was closed due to prohibited roleplay. I did not receive any warning or explanation from Streamate. As a new model I have apologised for not understanding the rules in this area and have ensured SM that I have read the code of conduct and fully take responsibility for my actions and will not repeat this again.

I would like to be given a second chance as this is only my first mistake.

This is my main source of income

Hello this is [censored]ing I wanna ask where is my money I have three weeks funds there in your site..

You’re accusing me fraud

Which is I don’t know where you get that words first of all our work here in the site is to model to show on private not to look who’s using hack credit card..

It’s your work there to look who’s doing hacking or who is doing fraudulent activities as admin customers services you are in charge accepting approval purchase of credits on site..

So don’t blame me or any model that it’s our fault if some member using hack or they are doing fraudulent activity in the site because it’s not our fault we don’t have access on any system of the site which track who is doing fraudulent activities or hacking credit card..

It’s very easy for you guys there to …

Kindly elaborate and give me proof about the accusations you just have said. I been working hard and abide by the rules and regulations of the site. Its my only job and I treasure it as my bread and butter. I never ever had any encounter with hackers or what ever illegal stuff u just said and its devastating to know u close my account without any proof to show me despite of my sacrifices to earn for a living. I hope u understand my position and that u open up your mind and heart to give this hard working girl a chance to clear things and reactivate my account if you are proven wrong.

Which is I don’t know where you get that words first of all our work here in the site is to model to show on private not to look who’s using hack credit card..

It’s your work there to look who’s doing hacking or who is doing fraudulent activities as admin customers services you are in charge accepting approval purchase of credits on site..

So don’t blame me or any model that it’s our fault if some member using hack or they are doing fraudulent activity in the site because it’s not our fault we don’t have access on any system of the site which track who is doing fraudulent activities or hacking credit card..

It’s very easy for you guys there to tell us your account has been closed you don’t know how hard we earned that money just to get that amount..

I am not expecting to work again in the site but i’m asking you for the last time please release all the money that I am fund that your site because if you’re accusing me it’s fraud do you think that all those earning is fraud?..

Have a heart of a model like me that i’ve been working in the side for 5 almost 6 years I am i’m pleasing you to please release all the money because I needed to start my life again...

Please reply on this message because I am messaging you and you don’t not reply I am serious here and we talk professional as a model and the customer service please give me the service assistance that I deserved

Hi,

Me and my husband we both are working as a model in streamate from last few months but they terminated my account recently by claiming that it was closed due to fraudulent activity.

Someone tipped me Hugh amount from another account when I was on private live chat with other customers and they also tipped us online. We thought they have given tip to help our child.They also mentioned the same in message but streamate closed my account by saying that due to fraudulent activity the close my account.

Please help us to activate my account as it is our only income source.

When I found out how much the models were paid by Streamate (about 30% of what you’re paying) I understood why most of them worked in this sh**ty way (lazy, boring, dull, lifeless). I totally switched to J4Sex

- the models must be paid a lot better there because they work in completely different way, they seem to value you as their client and they seem to value their job. Also, they are way more beautiful (most of them). The prices are about the same by the quality is totally different. Streamate is so overpriced for the quality they provide!

I currently was a model on this account for a few years. Sent numerous emails about a customer who was trying to stalk me and let them know he would be sending in doctored information to them. They decided to ban my account and only listen to one side instead of the story instead of mine. Isn't it their job to try to protect the models and not listen to someone who I have complained about numerous times? No investigation, no explanation, just banned. There excuse was code of conduct was broke. If someone was trying to extort you wouldn't you want to know the reasons why?!

My most recent experience as a webcam model- after degrading myself yesterday for several minutes in front of two faceless guys, I noticed that my earnings did NOT show up immediately when my show ended, as they usually had. I immediately reached out to customer service via the company portal and then by email. I did notice that a technical sound error occurred before, during, and after the show and maybe that had an effect on the circumstance. I explained all of this in the email and they responded back and disputed me on the fact as if I had the time to lie about a few funky dollars! Overall, the customer service was very dissatisfactory! I know they could have provided me with some sort of empathy, comfort, or reconciliation. I received none. I went back and forth with them over a series of a couple of emails and asked them, "why would I make something like this up?" I am an honest, hard-working individual who deserves respect at a minimum, and free shows are NOT something that I signed up for. They never acknowledged (or at least haven't thus far) the technical sound glitch that probably played a part in this ordeal. Up until that point, I doing my shows and receiving my pay just fine. If anyone knows how else I can make a formal complaint regarding this ordeal and unfortunate outcome, I would appreciate your feedback.

streamate charged my bank account $86 when they were suppose to charge only $6o, when i asked support about it they closed my account and banned me i believe this is illegal

hi i am brandyblack..the gentlemen came in my room on 3 of november asked me to bring 2 girls to watch him come in pvt c2c i did that...the girls were not miners they are models that i work with in studio then my account got blocked please help me i really need that account...im pleading with management to overlook my mistake as im new in this business i really did not know all the rules...i was hoping i could get a warning eat least. please help me...

I had my payments on hold for one month and I could not turn them back on, their system is really bad. I contacted them by email many times but no answer. kept emailing them for 2 weeks, every single day. They replied after 2 weeks that they will solve the issue manually and will turn payments on. Since then nothing, they haven't turned anything on, I never got my money. Meanwhile I kept working on the site daily, 6 to 10 hours and making money. But I still continued to send email. I asked my members to contact customer sussport but they just been told I have to keep emailing model support. I even contacted customer support and they ignored me completely. Now it's been more than one month since I should have received my money and still no answer from them. Today I stopped going on their site to keep making them money and getting zero for my work. I don't know what else to do. I have worked for almost 3 months for nothing.

I am a model and they provide no customer service for the models they say that you need to email a fake email there is no one that ever emails back when I call the phone number they tell me that there is no name of the owner of the company and that there is no box that I can speak to who can transfer me to somebody that can help there is no one in charge of the email to make sure that they are getting back to people on time or even that they are handling the inquiries properly I have been unable to get into my account and according to the lady I spoke to on the phone I have to keep sending emails to an email that gets no replies back there's no one I can speak to and she won't give me any information and I told her I was going to call better business bureau and write a bad review and she said she doesn't care I'm baffled that there is a company that is being ran this way and that the owner doesn't care to solve any of these problems or speak to anybody in regards to what the issues are that are being solved this business is not going to last long it's a joke

Streamate.com is charging your credit card even when you are not on private chatting with anybody! There customer service is rude and will not refund any charges.