StubHub
Reviews and Complaints

Warning, do not buy tickets from Stubhub for in-demand events. When a seller recants, they cannot provide an alternative. Despite plans, money spent or commitment to the event, you are left with the option of "here is your money back" or an inferior offer. It is a bad value proposition.

Do not buy hot tickets from this site. This has happened twice, for the Yankees and for the US Open Tennis. The Yankees should know better.

I released $207.00 to StubHub for concert tickets. No response from seller. I was promised a refund from StubHub several days ago. Still havent received it. No response form customer service, going on day 4. Stay away from this site unless you want to get into a bind.

I sold a pair of tickets on Stubhub for a concert that was rescheduled. My vendor told me that the original tickets were still valid so I did not worry about it. The tickets actually got reissued and the buyer could not use my original tickets at the gate. Stubhub never contacted me regarding this and ended up charging my CC the value of the tickets. If I was made aware of this, I could have called my vendor and this issue would have been resolved at the gate, but Stubhub did not bother to go this route. Since I cannot be told of what happened next, I can only guess that Stubhub purchased another pair of tickets that is had listed and provided them to the buyer. By going this route, Stubhub would collect an additional 15% seller commission fee. If Stubhub called me, this would have been all sorted out at the gate (of course, no additional commission fee for Stubhub).

A few weeks later, Stubhub charged me an additional $200 as an "inconvenience" fee for the buyer. I have no idea where the $200 number came from, but this was the amount charged to my CC. Stubhub can charge whatever amount they feel like and charge this amount to the seller. Since there are no limits in place, this type of policy unfairly favors the buyer. What happens if Stubhub decided to give the buyer $1000 or $10000? My CC just gets charged and that would be the end of the story. If a company is going to have such biased policy, limits need to me made and terms need to be clearly stated. The shady part about this is that the $200 is a just "store credit" the buyer receives. If the buyer never uses the credit, Stubhub basically makes a free $200 (at my expense). With the credit, Stubhub is forcing more business to itself so it can collect the outrageous 25% commission for a new ticket sale. Sellers watchout!

The company sent my payment for tickets I sold to a nonexistent paypal account after I had changed my payment method to check immediately after I registered with their site. I immediately contacted them through their company site which promises an "8 hour reply tops", nope! I sent the message again with no reply. I called and again, no response. I sent an email with promises of bad publicity & finally received a response. This took over a week. Their response: you selected paypal, contact them & then we can get the funds back & you can have your check in 2-3 weeks. I replied furiously that was unacceptable so i had to open a paypal account to receive my funds which took an additional 3-4 days bc paypal had to verify & receive the monies again from stubhub bc paypal had sent them back. I am still in contact with the "customer service" team trying to get my fees back from stubhub for all the time, effort, delays, and frustration this has caused me. The last email from stubhub said that I had selected paypal & not check (so I'm the liar now) so they will waive my fees next time I sell tickets on their site. I will never use them for anything again in the future & I certainly will not recommend them to anyone. I verified on my account several times that my payment method was check while my tickets were for sale. The very least they should do is refund my fees, which are outrageous. Stubhub does not know the meaning of customer service and I am spreading the word to anyone who even entertains the thought of using them to sell tickets on their site.

Between January 27th and and February 18th, an unauthorized party accessed our StubHub account and changed our listing of concert tickets. Originally, we had placed two tickets for sale for approximately $175 each, but the altered listing showed them at $200 each. Additionally, they were listed as "General Admission" tickets, but the altered listing showed them as being in "VIP" status, meaning, in essence, that they were now advertized as being more valuable than they really were. Without realizing that somebody had changed our listing, I authorized a sale that reflected the altered ticket information.

I complained to a StubHub representative, stating that my account had been accessed and altered by an unknown and unauthorized user, but they still held me solely responsible for the transaction and have stated that they do not intend to investigate unless we provide proof that the account's security was breached. All we have is the confirmation email at the time the listing was created, showing the correct ticket info and pricing at that time. We are currently at a standstill in the investigation since we do not have access to their servers and can't say when and from where the account was accessed.

I contacted the Cyber Police (FBI) to resolve this problem! Stub Hub plans on charging me $297.00 FOR THEIR MISTAKE...THEIR LACK OF SECURITY!

This is the first time I have tried StubHub, heard good things so was excited to order concert tickets and was even more excited when I received immediate communication. The tickets arrived quickly which was more exciting! When I opened the Fed-Ex envelope I saw the tickets and was immediately deflated and disappointed at the amount of money that I had paid which was $759.00 for 4 concert tickets and the face value of the tickets was only $47.50 each from TicketMaster. I knew the seats weren't the greatest but I had a difficult time finding 4 together since I was a little later ordering them but that's a huge price difference for not so great seats. No very excited anymore and won't return to StubHub. Too risky and Too expensive of a lesson-I feel pretty cheated and ashamed to tell the friends whom I was ordering tickets for to attend the concert with me... what happenend. :(

On march 20, 2011 I decided to buy 2 tickets to a Friday night game for my husband and I. Went on line to StubHub scrolled my mouse to the seat I felt were affordable and available. Went through the necessary steps and felt real good. I arrived home from work told my husband we have tickets to the April 8the game at the Garden. Iopened my e-mail, where theconfirmation was sent.Went to the StubHub site to show my husband were we would be sitting. To my horror the e-mail placed us in the Balcony not the Loge area as I ordered, but charged me Loge price. I called the CS# provided, was told their may be a website "Glitch". 1 week later I called again and was told after an extensive investigation"Yes"I had indeed ordered those seat. My response. "If Balcony is going for 79.00 per seat and Loge for 139.per seat..I need some serious change back! After demanding a Manager I was told I could be provided a 1 time credit for what I have already paid;however now the tickets I wanted are going for a whopping $209 a seat!OK now I must pay an additional $179.00. I already have train tickets, SO as the screw turns. NEVER NEVER NEVER..All done with this group of Theives!

StubHub allows sellers to list specific seat numbers, yet fails to back up those listings. After ordering the tickets and receiving two confirmations of the Section, Row and seat numbers, I go to print the tickets and they do not match what was advertised. Then I tried to lodge a complaint online, but their system would not register it. No help whatsoever over the phone either.

I bought 3 tickets to a concert over the phone with Stub Hub . I was assured prompt delivery to my hotel prior to the concert. I called the day before the concert event only to be told that the seller still hadn't responded. When I pressed the issue of needing the tickets I was told that the seller had 48 hours from when I bought the tickets and to wait(it had been more than 48 hours). I asked the sales person if she could contact the seller to see if he still had the tickets and was told they don't contact sellers. I pressed the issue again and she put me on hold and called the seller. When she came back on I was told the tickets were no longer available as the seller had sold them. I asked the sales person if that was it, there were no other tickets and she said no. I asked to speak with a manager so I was given to Steve. He came on and told me that the tickets were sold by the seller. He was cold and unsympathetic that I had traveled 2500 miles to attend the concert only to have the tickets pulled out from me. I called Ticketmaster and got new tickets from a helpful staff. I will never use Stub Hub again.

Several days ago, I listed 4 tickets for sale to an NHL playoffs game on Stubhub. My listing expired before the tickets sold (or at least that's what an e-mail I received said), so I relisted my tickets which eventually sold. Several hours after receiving the first e-mail that said my tickets had sold, I received an additional e-mail saying that my tickets had sold. I called Stubhub to inform them that they had sold my same 4 tickets twice because I didn't want the two buyers to get ripped off due to Stubhub's error. I was told my claim was going to dispute resolution and I would be contacted within 24 hours. The following day I received an e-mail saying that I was being charged over $260 because I double listed the tickets and could not fulfill the orders.

I've called Stubhub several times since they decided to screw me over and my claim has again been submitted to dispute resolution, where I will allegedly be contacted by them again within 72 hours. Gee, I wonder how many hundreds of dollars they're going to try to steal from me this time! Their customer service reps are incompetent, rude, and incapable of resolving anything. I am a season/playoff ticket holder, so Stubhub will unfortunately be missing out on tons of $$$$$ and many transactions because they decided to screw me over. Do not buy or sell from these ###s! I will continue to badmouth this company to everybody I know and through every outlet I have until I am refunded my money! I will continue to call these losers everyday until they refund my money!

I went on StubHub.com and sold (2) tickets to Charlie Sheen LIVE: My Violent Torpedo of Truth Show. The show date was on April 10, 2011 and the tickets were sold to the “buyer” on that same day. A few days later, I received an email from StubHub.com stating I was being charged for $161.50 for “Replacement Tickets”. I called StubHub.com and the customer service representative stated that the “buyer” was turned away at the door when they tried to use the tickets. The charge was for the amount of the replacement tickets that StubHub.com provided to the “buyer”. I asked the customer service representative if the “buyer” provided any verbal proof or written confirmation that this was accurate, the customer service representative responded that they had nothing of that sort on file. I stated to the customer service representative that I sold a similar pair of tickets to the same event via StubHub and those tickets were accepted and worked normally. That same day, I called the Ticketmaster Company where I originally purchased the tickets and they told me that they did not see an issue with the tickets and re-confirmed that they were in fact working tickets.

A few days later, I received another email from StubHub.com with the subject line “Charged for an Error” stating that my credit card was being charged an additional $100.00. The email did not specify details of the error. I called StubHub.com the same day; the customer service representative said they compensated the “buyer” with a $100.00 gift certificate and stated I was being charged this amount to satisfy the “buyer” due to their negative experience. I reiterated my previous statement to the customer service representative that my tickets were in fact working and provided the information given to me by Ticketmaster.

I talked to a StubHub.com supervisor and they refused to refund any of these unauthorized charges and also froze the funds in which I originally sold the tickets for. I filed a complaint with the BBB and my credit card card company and will not be using StubHub.com any longer.

After purchasing 2 tickets on 4/13/11 from Stubhub(order # [protected]) for 45 dollars for a NHL playoff game, I received a calling from a rep asking me to call him back. I called back and was told my tickets weren't confirmed for cause the seller took them off. Then she explains how I'm not covered under "fan protection" cause they were never confirmed and the money was never charge when in reality my card had a hold for 99 dollars(the tickets total) so therefore i couldn't use the 99 dollars anyway. She then goes on to say she can give me "courtesy" seats. Only thing is i have to pay the different of 40 more dollars. After asking how they are "courtesy", she says they are courtesy because they "looked for them when we didn't have to". They were actually worse seats then i actually PURCHASED! I asked her all you do is look on your website and see whats there and she confirmed that's right. After agreeing to the "courtesy" seats, she then says "actually, those seats are now gone". they were gone cause someone else bought them. Then she says that was the only option and I would have to take the refund or see if she can find some other tickets(which are selling for 50 dollars more). Only thing i could do is take the refund and now i am left ticketless and completely unsatisfied with 2 days before the event. Ive been using stubhub for the last 5 years and never again will I use it. Or recommended.

The company sent my payment for tickets I sold to a nonexistent paypal account after I had changed my payment method to check immediately after I registered with their site. I immediately contacted them through their company site which promises an "8 hour reply tops", nope! I sent the message again with no reply. I called and again, no response. I sent an email with promises of bad publicity & finally received a response. This took over a week. Their response: you selected paypal, contact them & then we can get the funds back & you can have your check in 2-3 weeks. I replied furiously that was unacceptable so i had to open a paypal account to receive my funds which took an additional 3-4 days because paypal had to verify & receive the monies again from stubhub because paypal had sent them back. I am still in contact with the "customer service" team trying to get my fees back from stubhub for all the time, effort, delays, and frustration this has caused me. The last email from stubhub said that I had selected paypal & not check (so I'm the liar now) so they will waive my fees next time I sell tickets on their site. I will never use them for anything again in the future & I certainly will not recommend them to anyone. I verified on my account several times that my payment method was check while my tickets were for sale. The very least they should do is refund my fees, which are outrageous. Stubhub does not know the meaning of customer service and I am spreading the word to anyone who even entertains the thought of using them to sell tickets on their site.

Stub Hub sucks! They have deactivated my account because they called the wrong number, and I have gotten the run around for three days. I totally lost out on purchasing NBA tickets for my family. They keep having you call back and then tell you they will fix it but never do. I will never use this service again. They are the friggin fruad! BUYER BEWARE! AVOID!

We purchased 2 Row D seats at almost $600 for a Rush concert. When we got to the venue there was no Row D as it is an "imaginary" row for the handicapped. If you are in a weelchair you are placed in the front and a folding chair is provided for the companion. When we asked for assistance at the venue they would not provide the folding chairs as we are not handicapped. We even offered to move if a handicapped person arrived - which would not have happened since we were the only ones who purchased those specific seats - but the venue did not accomodate us. They were actually enjoying it since we were "duped" by online brokers. So we ended sitting at a picnic table outside the concert area, with no access to seats. I called Stubhub, trusting that their fan guarantee would cover and refund, but after talking to an employee and a Supervisor I was informed it was too late for a refund and that I should have called when I received the tickets. I asked how would I have known the seats did not exist until we got to the venue the night of the concert? The Supervisor responded that unfortunately there was nothing she could do and would only refund their fees. We will never use Stubhub again and will let our coworkers, friends and family know not to use Stubhub either.

Here is the details. I ordered tickets, someone in my family accidentally threw them away (mistakes happen, we are all human), and I called stub hub. I was willing to pay even fifty dollars to have the original tickets stopped and have them reissued. They said no way they can't do that, our only option was to purchase more tickets. So since my mom felt so bad to throwing them away, she purchased 200 dollars more of tickets. Here's the kicker, the second tickets were MORE and were farther away from the game! Well, my friend, one of the ticket holders, called stub hub back because we didnt want to pay an extra 200 dollars on this, we didn't want to be put 8 rows farther back, and it was an honest, feasible mistake! The rep at stub hub told us they would refund us for our original row 4 tickets, and get us row 3 for the same price. They said no to refunding us for our row 10 tickets, even though they said at that time that there was no way at all they could refund our purchase, we had to purchase more. Well obviously this was a complete and fraudulent lie. They did do something, they refunded it, but didn't bother to do anything about those additional tickets that my mom had to purchase, they just pushed that issue aside and "turned a blind eye". With this issue, I have already put on my facebook, told all my friends, and every single feasible way to communicate to never go through Stub Hub. Atleast with TicketMaster, you pay a little more in fees, but you are GUARANTEED if something happens they have your back. I sure hope that if people see this, please pass this along. Stub Hub is not a good company. I am usually not a person to complain since I work in customer service myself and I know mistakes happen, but I do everything in my power to correct them. The woman on the phone even told me I couldn't speak to her supervisor. Please, pass this along, I don't want the same thing happen to you that happened to me. The one thing investors should know is that it may be cheaper, but oh boy, it is not safer. No way.

I sold 3 iron maiden tickets on stubhub for $50 each. I was supposed to get paid $127.50 after fees, and the tickets sold on 4/23. It's now 5/9 and i've emailed stubhub several times, they told me "oh yeah it was sent to your paypal account on 4/26". No, it wasn't. I checked my paypal account and I have recieved NO payment from them, and they keep insisting it has been sent. They say they send payments within 7-10 days, it's now 16 days, I've gotten no money and they keep lieing to me, saying it's been sent. I would highly advise staying away from them.

I bought 3 tickets to the frey concert past summer from stub hub & when i went to enter the concert i was told the tickets were no good (conterfiet ) I was told by security that this was happing often when tickets are sent by email you can print out many copies & sell them to anyone & i was told again by security who ever gets here first gets in. Being very very angry i called stub hub & they said no way but they were after paying for tickets & limo stub hub said they would make it up to me with other tickets. when it came time for stub hup to get me tickets they changed their minds on getting me tickets all they wanted to do is give 100.00 off of future tickets unbelievable.

I bought tickets to a sold out event in December of 2009. The event was schedule for April 6, 2010, but was postponed for a later date. Ticket holders were instructed to wait until April 14th to obtain instructions as to how to exchange their tickets for the rescheduled date. The tickets in my possesion would not be valid for the new event date.

Knowing this I waited until April 14th, as instructed, and contacted the orginal ticket distributor for instructions on how to exchange the tickets. They informed me that I had to contact the seller to get them to exchange the tickets for me or to forward me information as to how to exchanges the tickets.

I contacted StubHub to get further information and was told that I had to return the tickets by April 22nd for a refund because the event was "cancelled."

I did prior research on StubHub's customer service webpage to determine how they handle a "postponed" event and how they handle a "cancelled" event.

According to the company who originally issued the tickets, the event was "postponed."

Yet, the StubHub customer service representative continued to argue with me that the event had been "cancelled."

At this point I am extremely dissatisfied with StubHub's service becasue they were not willing to honor the procedure the ticket distributor set for the postponed event, nor would they honor the information they posted on their website.

I would never refer anyone to StubHub due to this issue. I would advise consumers not to trust their business practices.