Stuller
Reviews and Complaints

Stuller is a company that is known for its large size and reputation in the jewelry industry. However, my recent experience with them has left me feeling disappointed and frustrated. I placed an order for a disc on their website, which clearly stated that the item was in stock. However, when I received my order, the disc was not included.

When I contacted Stuller's customer service team to inquire about the missing item, I was met with resistance and a lack of accountability. Despite the fact that their website clearly stated that the item was in stock, they refused to admit any fault or take responsibility for the mistake. As a customer, I felt like my concerns were not being heard or taken seriously.

Overall, my experience with Stuller has left me feeling like they are a company that is too big to care about individual customers. While they may have a good reputation in the industry, I would caution others to be wary of doing business with them. If you are looking for a company that values customer service and accountability, there are likely better options out there.

Stuller is the real deal when it comes to sales and service. Their sales team is top-notch and they really know how to take care of their customers. I had the pleasure of working with Marcus, who called me all the way from Australia to help me with my photography needs. He spent hours on the phone with me, patiently walking me through the process of using the GemLight Box photography equipment to take excellent pictures of my products. I couldn't have asked for better service.

The sale was definitely worth it. Stuller offers some of the best American diamonds on the market, and I was thrilled to be able to add them to my inventory. The quality of their diamonds is unmatched, and I know that my customers will be thrilled with the pieces I create using them.

Overall, I would highly recommend Stuller to anyone looking for high-quality diamonds and exceptional customer service. They truly go above and beyond to make sure their customers are satisfied, and I will definitely be a repeat customer in the future.

I gotta say, my experience with Stuller was not great. I wouldn't even give them one star if I could. They seem to be really unprofessional and don't seem to care about their customers. It's a shame really, because I was hoping for a better experience. Maybe one day the founder will hire some people who actually enjoy their job and care about the customers.

The items I received were not as described and when I tried to return them, it was a nightmare. They were really difficult to deal with and didn't seem to want to help me at all. It was really stressful and not worth the hassle.

Overall, I would not recommend Stuller. There are plenty of other places to buy jewelry and accessories that actually care about their customers and provide good service. Save yourself the headache and go somewhere else.

Stuller is a company that I have been using for a while now. I have to say, I am not too happy with their recent performance. It seems like they don't care about deadlines anymore. The customer service reps are friendly when you talk to them, but the company is always late. Lately, it feels like they are always behind schedule.

We ordered a few rings that were on backorder, and the estimated ship date was three weeks later than when the order was due. They called us and said it would be another week. When that week was up, they pushed it off again. I finally got the rings by calling and demanding satisfaction.

I understand that things happen, but it seems like this is happening more and more often with Stuller. I hope they can get their act together and start meeting their deadlines again. It's frustrating to have to keep calling and checking on orders that should have been delivered already.

Overall, I still like Stuller and their products, but their recent performance has been disappointing. I hope they can improve their communication and delivery times in the future.

Stuller used to be the go-to place for top-notch jewelry products, but lately, things have been going downhill. I've been a loyal customer for years, but the past 12 months have been a real disappointment. The quality of the products I've received has been subpar, with stones that are the wrong size and just don't look right. And don't even get me started on the shipping. I've had to deal with shipping dates that keep getting pushed back, and I'm never notified about the delays. It's frustrating to say the least.

But the worst part? Stuller's website was hacked, and customer personal information was compromised. That's a huge breach of trust, and it's made me seriously reconsider my loyalty to this company.

I used to love Stuller for their helpful staff and reliable service, but now I'm not so sure. It's a shame, really, because I've had so many good experiences with them in the past. But if they can't get their act together and start delivering the quality products and service they used to be known for, I'll have to take my business elsewhere.

I found Stuller a few years back and was over the moon with their products and customer service. However, I'm sad to say that my recent experiences have been less than satisfactory. The quality of the rings I've purchased has slipped, and I've noticed delays in my orders that were never present before. I've received apologies from customer service multiple times, but the issues persist. As a Stuller First member, I'm starting to question if the extra money is worth it. I'm not sure what's going on, but I'm considering taking my business elsewhere.

I've been a customer of Stuller for almost a decade now and for the most part, I've had no issues with them. However, in recent years, I've encountered a number of problems that have made me hesitant to continue doing business with them. If you ever need to return an item, be prepared for a frustrating experience. I recently had to return a part that was shipped to me incorrectly, and when they finally sent me the correct item, it was shipped via ground instead of overnight as I had requested. This was especially frustrating because the part was for a custom job and I needed it as soon as possible. When I called to inquire about the delay, I was told that I should have double-checked with someone else before placing my order.

It seems that Stuller has been experiencing some growing pains lately. They've implemented more automated procedures and have hired a lot of new employees, but this has led to a number of issues with orders and returns. While I appreciate that they're trying to streamline their processes, it's clear that they still have some kinks to work out.

All that being said, I'm not ready to give up on Stuller just yet. They still offer a wide variety of products and their prices are competitive. I just wish that they would work on improving their customer service and order fulfillment processes. If they can do that, I'll be more than happy to continue doing business with them.

I recently made a purchase from Stuller and overall, I had a decent experience. I ordered a ring on their 10 day Memo program and to my surprise, it arrived the very next day. I was thrilled with the speedy delivery and had no issues with the product itself.

However, when it came time to return the ring on the 10th day, I ran into a bit of trouble. The ring was postmarked for the 10th day, but I wasn't sure when Stuller actually received it. Unfortunately, I was charged a restocking fee of $25.00. When I called to explain that I had a postal receipt, I was informed that Stuller only goes by when they receive the item in-house.

I was frustrated by this policy, as I felt that 10 days should actually mean 10 days. Stuller starts the 10 day Memo period when they mail the item, so in reality, you only have 9 days to decide if you want to keep it. While Stuller did offer to extend the Memo period if I had called, I didn't think it was necessary since I mailed the item on the 10th day.

Overall, I think Stuller needs to overhaul their Memo policies. My suggestion to other customers would be to simply order the item you want to show a customer and then you'll have 30 days to return it. If you're asked if you want it sent on Memo, you might want to consider just billing it instead.

Despite this issue, I still think Stuller has a lot to offer. Their website is easy to navigate and they have a wide selection of products. If they can improve their Memo policies, I would definitely consider shopping with them again in the future.

I've been dealing with Stuller for more than 25 years now and I must say that their salespeople are usually spot on with their information. They have always gone the extra mile for me whenever I had a problem. However, in the past year or so, I've noticed that their prices have become some of the highest in the business. Their catalogs have also become inaccurate. For example, I ordered a setting from their latest catalog and assumed that the gold price had dropped. I quoted a price to my customer based on this assumption. However, when I received my item, I noticed that my price was higher than even the catalog listed it at a higher spot price!

Some of my friends in the business have subscribed to Stuller's 'Concierge Service' for $199/year. They have said that Stuller is expensive, but they're so convenient! However, you need to order at least 20 times a year to make it worth the cost. I've been in the business for over 40 years now and I prefer to work with local stone suppliers that I've known for almost as long. But, if I have to order from Stuller, I get hit hard with their "regular" shipping rates. So, I feel like I'm dealing with a corporation more and more rather than a family-owned business. It's so sad.

Despite these issues, I still think that Stuller is a great company to work with. Their salespeople are knowledgeable and helpful. They have a wide selection of products that are of high quality. However, their prices have become a bit steep lately. I hope that they can find a way to lower their prices and become more competitive in the market. Overall, I would recommend Stuller to anyone who is looking for a reliable supplier of jewelry-making materials.

I totally agree with the other reviewers about Stuller. They used to be a great company with excellent service, but now they don't seem to care about their customers at all. I recently had a bad experience with them when they messed up on one of the pieces I ordered. They promised to ship it on a certain date, but they didn't. When I contacted customer service, they said they would fix it and adjust the invoice, but they never did. It was their fault, not mine, but they didn't want to take responsibility for it. Their customer service is terrible, and they don't seem to care about helping you at all.

Another thing I noticed is that they charge more for labor for the same item done in silver than they do for 18K Rose Gold. That doesn't make any sense to me. Plus, I discovered that the weight of the piece I purchased is heavier than what they listed on their website, so they charged me more for it. That's not fair at all.

I've been a long-time customer with Stuller, but I'm really disappointed with them now. Their quality has gone down, and their customer service is non-existent. I had several special orders done, but now I feel like I want to return them and get a full refund. I don't feel like I got what I paid for, and I'm not happy about it at all. They need to be more upfront about their labor costs and be more honest about the items they list on their website.

Been a customer of Stuller for 30 years now, and I gotta say, their quality control is non-existent. I mean, come on, how hard is it to make sure your products are up to par before shipping them out? And when I do receive something that's not up to snuff, all I get are excuses and constant apologies. It's like they don't even care about their customers anymore. Sorry Stuller, but if you don't care, then neither do I.

So, I decided to give Stuller a try and ordered a ring from their website. However, when I received the ring, I noticed that the head was crooked in the x direction. I was really disappointed and decided to return it and order a replacement. But guess what? The second ring that I received was also crooked, but this time in the y direction. I was really frustrated and couldn't understand how these rings were passing quality inspections.

I mean, come on Stuller, you guys are supposed to be a reputable jewelry company. I expected better from you. I had to go through the hassle of returning the rings and waiting for replacements, only to receive more defective products. It's really disappointing and makes me question the quality of your products.

I hope Stuller takes this feedback seriously and improves their quality control process. As a customer, I expect to receive products that are free from defects and meet my expectations. I'm not sure if I'll be ordering from Stuller again in the future, but I hope they can improve their quality and regain my trust.