Menu
For Business Write a review File a complaint
CB Car Dealers Subaru Customer advocacy/ company ethics decisions
Subaru

Subaru review: Customer advocacy/ company ethics decisions

L
Author of the review
11:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I opened a case [Case # [protected]] on my 2012 Forester. It is under 100,000 miles. It qualifies for the oil consumption replacement. The advocacy treated me like a second class citizen, I had to continually call to be heard. I know I am asking Subaru to work outside the year parameter of 2020, but considering the fact this piston ring issue still prevails, I believe the ethical thing is to fix it. My car is sitting at flatirons Subaru waiting a decision. If I am forced to deal with this on my own, I will end up paying off a car I cannot drive. I was offered a $750 coupon to buy a new Subaru, $500 to sell car internally. Which from my perspective is not conducive, I owe $13,000 on this car. When I told the advocacy person I cannot afford to buy a new car, I was then only offered $350 to pay for diagnostic. I was willing show paperwork on maintenance records, etc, I was not given that courtesy. I have driven Subarus a long time, 4 of them to be precise, this experience has really changed my opinion in my loyalty.

Desired outcome: For Subaru to replace my small block so I have a car that's driveable again.

0 comments
Add a comment

More Subaru reviews & complaints

Subaru - faulty wheel bearing 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Subaru - what subaru and ganley subaru especially don't want you to know
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Subaru - service manager
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Subaru Contacts

  2. Subaru phone numbers
    1800 226 643
    1800 226 643
    Click up if you have successfully reached Subaru by calling 1800 226 643 phone number 7 7 users reported that they have successfully reached Subaru by calling 1800 226 643 phone number Click down if you have unsuccessfully reached Subaru by calling 1800 226 643 phone number 5 5 users reported that they have UNsuccessfully reached Subaru by calling 1800 226 643 phone number
    59%
    Confidence score
    Australia
    8800 555 0020
    8800 555 0020
    Click up if you have successfully reached Subaru by calling 8800 555 0020 phone number 1 1 users reported that they have successfully reached Subaru by calling 8800 555 0020 phone number Click down if you have unsuccessfully reached Subaru by calling 8800 555 0020 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling 8800 555 0020 phone number
    100%
    Confidence score
    Russia
    +1 (800) 011-2737
    +1 (800) 011-2737
    Click up if you have successfully reached Subaru by calling +1 (800) 011-2737 phone number 0 0 users reported that they have successfully reached Subaru by calling +1 (800) 011-2737 phone number Click down if you have unsuccessfully reached Subaru by calling +1 (800) 011-2737 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +1 (800) 011-2737 phone number
    Colombia
    +1 (800) 070-1010
    +1 (800) 070-1010
    Click up if you have successfully reached Subaru by calling +1 (800) 070-1010 phone number 0 0 users reported that they have successfully reached Subaru by calling +1 (800) 070-1010 phone number Click down if you have unsuccessfully reached Subaru by calling +1 (800) 070-1010 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +1 (800) 070-1010 phone number
    Mexico
    +81 364 478 000
    +81 364 478 000
    Click up if you have successfully reached Subaru by calling +81 364 478 000 phone number 3 3 users reported that they have successfully reached Subaru by calling +81 364 478 000 phone number Click down if you have unsuccessfully reached Subaru by calling +81 364 478 000 phone number 2 2 users reported that they have UNsuccessfully reached Subaru by calling +81 364 478 000 phone number
    20%
    Confidence score
    Japan
    +1 (800) 782-2783
    +1 (800) 782-2783
    Click up if you have successfully reached Subaru by calling +1 (800) 782-2783 phone number 0 0 users reported that they have successfully reached Subaru by calling +1 (800) 782-2783 phone number Click down if you have unsuccessfully reached Subaru by calling +1 (800) 782-2783 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +1 (800) 782-2783 phone number
    United States
    +1 (800) 894-4212
    +1 (800) 894-4212
    Click up if you have successfully reached Subaru by calling +1 (800) 894-4212 phone number 0 0 users reported that they have successfully reached Subaru by calling +1 (800) 894-4212 phone number Click down if you have unsuccessfully reached Subaru by calling +1 (800) 894-4212 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +1 (800) 894-4212 phone number
    Canada
    +353 14 033 969
    +353 14 033 969
    Click up if you have successfully reached Subaru by calling +353 14 033 969 phone number 1 1 users reported that they have successfully reached Subaru by calling +353 14 033 969 phone number Click down if you have unsuccessfully reached Subaru by calling +353 14 033 969 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +353 14 033 969 phone number
    100%
    Confidence score
    Ireland
    +64 800 782 278
    +64 800 782 278
    Click up if you have successfully reached Subaru by calling +64 800 782 278 phone number 1 1 users reported that they have successfully reached Subaru by calling +64 800 782 278 phone number Click down if you have unsuccessfully reached Subaru by calling +64 800 782 278 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +64 800 782 278 phone number
    100%
    Confidence score
    New Zealand
    +43 662 444 342
    +43 662 444 342
    Click up if you have successfully reached Subaru by calling +43 662 444 342 phone number 1 1 users reported that they have successfully reached Subaru by calling +43 662 444 342 phone number Click down if you have unsuccessfully reached Subaru by calling +43 662 444 342 phone number 1 1 users reported that they have UNsuccessfully reached Subaru by calling +43 662 444 342 phone number
    Austria
    +420 255 720 111
    +420 255 720 111
    Click up if you have successfully reached Subaru by calling +420 255 720 111 phone number 1 1 users reported that they have successfully reached Subaru by calling +420 255 720 111 phone number Click down if you have unsuccessfully reached Subaru by calling +420 255 720 111 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +420 255 720 111 phone number
    100%
    Confidence score
    Czech Rebublic
    +358 937 477 415
    +358 937 477 415
    Click up if you have successfully reached Subaru by calling +358 937 477 415 phone number 1 1 users reported that they have successfully reached Subaru by calling +358 937 477 415 phone number Click down if you have unsuccessfully reached Subaru by calling +358 937 477 415 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +358 937 477 415 phone number
    100%
    Confidence score
    Finland
    +33 134 306 200
    +33 134 306 200
    Click up if you have successfully reached Subaru by calling +33 134 306 200 phone number 1 1 users reported that they have successfully reached Subaru by calling +33 134 306 200 phone number Click down if you have unsuccessfully reached Subaru by calling +33 134 306 200 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +33 134 306 200 phone number
    100%
    Confidence score
    France
    +49 180 591 1912
    +49 180 591 1912
    Click up if you have successfully reached Subaru by calling +49 180 591 1912 phone number 1 1 users reported that they have successfully reached Subaru by calling +49 180 591 1912 phone number Click down if you have unsuccessfully reached Subaru by calling +49 180 591 1912 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +49 180 591 1912 phone number
    100%
    Confidence score
    Germany
    +39 289 040 200
    +39 289 040 200
    Click up if you have successfully reached Subaru by calling +39 289 040 200 phone number 1 1 users reported that they have successfully reached Subaru by calling +39 289 040 200 phone number Click down if you have unsuccessfully reached Subaru by calling +39 289 040 200 phone number 1 1 users reported that they have UNsuccessfully reached Subaru by calling +39 289 040 200 phone number
    Italy
    +31 208 512 229
    +31 208 512 229
    Click up if you have successfully reached Subaru by calling +31 208 512 229 phone number 1 1 users reported that they have successfully reached Subaru by calling +31 208 512 229 phone number Click down if you have unsuccessfully reached Subaru by calling +31 208 512 229 phone number 1 1 users reported that they have UNsuccessfully reached Subaru by calling +31 208 512 229 phone number
    Netherlands
    +48 126 874 300
    +48 126 874 300
    Click up if you have successfully reached Subaru by calling +48 126 874 300 phone number 1 1 users reported that they have successfully reached Subaru by calling +48 126 874 300 phone number Click down if you have unsuccessfully reached Subaru by calling +48 126 874 300 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +48 126 874 300 phone number
    100%
    Confidence score
    Poland
    +34 902 100 022
    +34 902 100 022
    Click up if you have successfully reached Subaru by calling +34 902 100 022 phone number 1 1 users reported that they have successfully reached Subaru by calling +34 902 100 022 phone number Click down if you have unsuccessfully reached Subaru by calling +34 902 100 022 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +34 902 100 022 phone number
    100%
    Confidence score
    Spain
    +46 858 771 797
    +46 858 771 797
    Click up if you have successfully reached Subaru by calling +46 858 771 797 phone number 1 1 users reported that they have successfully reached Subaru by calling +46 858 771 797 phone number Click down if you have unsuccessfully reached Subaru by calling +46 858 771 797 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +46 858 771 797 phone number
    100%
    Confidence score
    Sweden
    +90 212 359 6006
    +90 212 359 6006
    Click up if you have successfully reached Subaru by calling +90 212 359 6006 phone number 1 1 users reported that they have successfully reached Subaru by calling +90 212 359 6006 phone number Click down if you have unsuccessfully reached Subaru by calling +90 212 359 6006 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +90 212 359 6006 phone number
    100%
    Confidence score
    Turkey
    +86 400 818 4860
    +86 400 818 4860
    Click up if you have successfully reached Subaru by calling +86 400 818 4860 phone number 1 1 users reported that they have successfully reached Subaru by calling +86 400 818 4860 phone number Click down if you have unsuccessfully reached Subaru by calling +86 400 818 4860 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +86 400 818 4860 phone number
    100%
    Confidence score
    China
    +966 920 000 072
    +966 920 000 072
    Click up if you have successfully reached Subaru by calling +966 920 000 072 phone number 1 1 users reported that they have successfully reached Subaru by calling +966 920 000 072 phone number Click down if you have unsuccessfully reached Subaru by calling +966 920 000 072 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +966 920 000 072 phone number
    100%
    Confidence score
    Saudi Arabia
    +27 116 080 116
    +27 116 080 116
    Click up if you have successfully reached Subaru by calling +27 116 080 116 phone number 1 1 users reported that they have successfully reached Subaru by calling +27 116 080 116 phone number Click down if you have unsuccessfully reached Subaru by calling +27 116 080 116 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +27 116 080 116 phone number
    100%
    Confidence score
    South Africa
    +54 810 555 8410
    +54 810 555 8410
    Click up if you have successfully reached Subaru by calling +54 810 555 8410 phone number 1 1 users reported that they have successfully reached Subaru by calling +54 810 555 8410 phone number Click down if you have unsuccessfully reached Subaru by calling +54 810 555 8410 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +54 810 555 8410 phone number
    100%
    Confidence score
    Argentina
    +55 800 770 2011
    +55 800 770 2011
    Click up if you have successfully reached Subaru by calling +55 800 770 2011 phone number 1 1 users reported that they have successfully reached Subaru by calling +55 800 770 2011 phone number Click down if you have unsuccessfully reached Subaru by calling +55 800 770 2011 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +55 800 770 2011 phone number
    100%
    Confidence score
    Brazil
    +51 630 3077
    +51 630 3077
    Click up if you have successfully reached Subaru by calling +51 630 3077 phone number 1 1 users reported that they have successfully reached Subaru by calling +51 630 3077 phone number Click down if you have unsuccessfully reached Subaru by calling +51 630 3077 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +51 630 3077 phone number
    100%
    Confidence score
    Peru
    More phone numbers
  3. Subaru emails
  4. Subaru address
    Ebisu Subaru Bldg, 1-20-8, Ebisu, Shibuya-ku, Tokyo, 150-8554, Japan
  5. Subaru social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all Subaru contacts