Subaru’s earns a 1.4-star rating from 133 reviews, showing that the majority of vehicle owners are dissatisfied with their cars.
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poor paint quality
I had bought a brand new subaru forrester 2010 model, I drove it approximately 6 times from dec-march. The paint started chipping and looked worn. I took it to an auto body repair shop and they told me that the paint was defective. I contacted the dealer multiple times and subaru of america with no resolvement. I finally contacted the attorney general. Subaru only offered me 1, 500 dollars, I declined and got an attorney.
customer service
Horrible customer service — I purchased a forester and traded my old forester 3 months ago. When I made the purchase I was unsure of the payoff amount so we guessed and guessed wrong so I owed them money which I paid via cc. However, they did not take into consideration that I had just mailed a payment that was not reflected in the payoff amount. So I over paid and now I cannot get a return call from them! I have been calling them for over 2 months with not 1 single return call. They still owe me $295.50.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Sir I am the owner of a 2021 Subaru outback since the day i purchased the car the menu screen would go black and you dealer at Glen waverley Victoria Australia all they would say was that it need a update it has meny updats and it is still happing. When i purchased the car subaru talking me into getting front and rear recoding cameras installed after this I was unable to listen to the radio on AM stations for the interference I asked them Subaru Glen Waverley to remove the Rear camera as this would stop the interference on the 6/10/2022 they removed the camera and after numerous request as of today I still have not reimbursed for the camera. I have given up ringing them as they will not return my calls. Iam enclose a copy of invoice. Hoping you can get this matter resolved asap
Regards
Brian Stokes
10 Brynor Cres Glen Waverley email woodstok@netspece.net.au
what subaru and ganley subaru especially don't want you to know
We write this in hopes of helping other families avoid the expense and aggravation we've experienced thanks to ganley subaru.
We bought a 2005 outback 2.5 xt ltd in july of 2005 at ellacott shaker subaru dealership, which later became ganley subaru of bedford. At that time we also bought an extended warranty that was pitched hard by the salesman. During that visit, we were treated nicely, with eager explanations of trustworthiness, dependability, reliability, ride, and so on, and so on, and so on regarding subary brand. Unfortunately, it was the last time we were treated with respect at ellacott/ganley subaru dealership.
As we discovered much later and in the middle of a very dangerous cituation (november, freezing, and on a highway) the window washer tank was filled with water instead of washer liquid. Later, that first winter, one of thin aluminum sliders glued on top surface of the rear bumper simply fell off and ended up being stept on. It took a month, lost hours, and distinct sense of being unwelcome to replace the slider and one (!) wiper blade. Appearently, at first there were no replacement wiper blades at the dealership and, later, there were no driver side replacement wiper blades. Regarding the slider, we initially were told that it was not replaceable under warranty because it was bent. That absurd position was changed only after it was pointed out that it is impossible to bend the slider if it glued properly in place. At that point, we gave up since, highly inconveniently, working hours of the dealership service department coincide with most populace working hours.
By the way, below 25°f the window washer doesn’t work properly even with the proper liquid. To briefly mention some other deficiencies with our suburu – expensive performance oem tires lasted less than 35, 000 miles and fared poorly on wet and snowy surfaces. Replacing those with regular passenger four season tires much improved the handling and driving in all conditions. Poor fuel economy – actual highway economy is around 21m/gal instead of 24 as advertised. Information display is primitive and there is absent “low oil level” warning light and, presumably, corresponding sensor. The later is very disturbing considering problems we have faced with the engine. After little more than 30, 000 miles the power window main switch and, after 45, 500 miles, the motor fan and a cam belt tensioner had to be replaced. Judging from our experience, 60, 000 miles is a very inadequate drivetrain warranty for this brand.
In the process of removing wheels for the tire replacement, it became apparent that during 30, 000 miles service at the dealership lug-nuts were over tightened to the point that one of them broke its bolt instead of loosening. At approximately 45, 500 miles “check engine” light came on, idle became rough, and the car exhibited signs of loosing power. Because we change the oil between major services ourselves, the service department employees tried to blaime us alleging that we used diesel fuel instead of gas, did not change the engine oil on time, and so on. After the engine heads were removed, it became clear that all the accusations were groundless but there were no apologies and the repair took an astonishing five weeks. Apparently an oil control valve was faulty.in addition a motor fan and a cam belt tensioner had to be replaced under extended warranty, which could not be blaimed on us. The service department reluctantly provided a car for use during repair only after more then two weeks of inquires. Just 5000 miles later, on the thanksgiving eve and at two thirds into a drive to boston the “check engine” light came on again and, a few minutes later, the turbocharger stoped working. We were told at clay subaru in boston that it happened because the turbocharger was not fastened properly, apparently after previous repair at ganley subaru.in addition to worrying instead of celebrating, we were stranded in boston for three more working days more than we planned to stay.
The turbocharger failed again at 69, 900 miles or less than 10, 000 after a major scheduled service at ganley subaru and 1, 500 miles after we changed the oil and filter. Although the car is under extended warranty with first extended, the coverage was denied under pretense that the car was abused by us. Apparently, this happened because ganley subaru “forgot” to report oil changes that were performed as part of the repairs at both ganley and clay subaru and because we were presumed guilty of lying about changing oil ourselves in the absence of iron-clad proof otherwise (credit card receipts for purchase of oil and filters apparently do not constitute such proof). It did not mater that, at the time of purchase, we were told that self service is ok as long as we keep the log of it, that, at least once before, this kind of accusation was proven false, and subsequent inspection has shown no signs of the abuse. Moreover, despite every invoice carrying a proud statement: “the team at ganley bedford is dedicated to serving the needs of our customers with honesty and integrity with a total belief in our products and services while providing the highest level of satisfaction in everything we do”, for four days after the car was brought to the dealership nothing has been done. It required multiple phone conversation with a reluctant and almost contemptuous employee to find out that the dealership presented a very negative picture to the insurer. First extended, in turn, happily used that impression and ignored facts proving recent oil change. As a result, two weeks after the car was brought to ganley subaru, we decided to tow it to a repair shop we can trust to do honest job.
At this time two things are certain: we’ve visited any ganley dealership for the last time in our lives and we will never consider owning another subaru.
P.S. To add an insult to injury, service director of ganley subary pete spacagna instructed his technicians to put the oil pan (removed on request from first extended) without sealing it properly as a “revenge” for my refusal to pay for it, although, when we complained about it, his boss pledged to reimburse us the cost of this work done properly at another shop.
The complaint has been investigated and resolved to the customer’s satisfaction.
faulty wheel bearing
Complained of a wheel bearing failure on my 2005 subaru outback. My service ad adviser was named "mike". I was charged $98.95 for the diagnosis and told that "all 4 tires cupped". No other service performed. The noise continue after the tires were replaced.
Located a recall notice on a website, contacted subaru of mckinney and was advised to bring the car in.
Delivered the subaru to subaru of mckinney where the right rear wheel bearing was replaced under warranty.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had the same issue with the rear wheel bearings failing. In addition, the front axle boots tore and I was told I need to replace them. I have had problems with my 05 Outback on a continuous basis for example, the interior light constantly burns out, I have had to replace the tires so many times I have lost track, today I just lost power steering (I am about to research it), the stereo display went out, I replace headlights at least once a year, the shocks need to be replaced and there are many other little issues with the car. I am thoroughly disappointed with Suburu and I will NEVER invest in any product from this company again. Oh, and my uncle owns a Forester and had to replace the head gasket within the first 2 years of its life.
bad customer service
At 3k miles & 7 months old, my 2009 subaru forester had an electrical malfunction. The wire harness spontaneously burnt. Subaru of america (soa) does not want to deal with the problem. Since the incident caused a fire, they referred me to my insurance. After 2.5 months of discussions soa did not accept it was a manufacturing fault and the insurance gave the order to repair it at the dealer. They started repairs in dec 09; 1.5 months later they haven't repaired it. While they were repairing it they had another electrical problem & the airbags deployed.
Subaru engineering should investigate all incidents that may compromise safety.
Leave it to third parties, leaves a lot to be desired from a car company, specially when human lives are at risk.
Soa also considers the lemon law does not apply to this incident.
I have been with out a car for over four months, while at the same time paying my monthly lease payments and going through so much aggravation.
Subaru is not interested in determining what failed, nor they care about safety or customer satisfaction.
The complaint has been investigated and resolved to the customer’s satisfaction.
warranty
I went to the yemeni company for subaru and I was willing to buy a impreza wrx sti. But I worried when I found out that the car does not have any warranty at all. Even the engine and the turbo and all the car not a single thing.
But I want the car what can I do to have the warranty. And do I complain, but who?
The complaint has been investigated and resolved to the customer’s satisfaction.
beware
Go subaru service dept. Is deceptive in their pricing, charging excessive fees beyond what the manufacturer recommends. When questioned about this deception the service dept. Manager surprisingly made no attempt to provide a satisfactory explanation. Bottom line, I was charged $315 for an oil change, and 'inspection!' I highly recommend you do not go to go subaru.
The complaint has been investigated and resolved to the customer’s satisfaction.
etwat
Dear Customer care dept,
I'm car owner of Subaru Forester, my name is Yong Chin Ying from Malaysia
I would like to raise my complaint on your long waiting time for car service. I came to service my car on 29 JUN 2019 (Sat). My appointment was 9.30a.m, i reached your service center at 9.00a.m. It was more than 10 owners ahead of me, after leaving my slip to service counter i got to wait 45mins before they call me for registration and car check. I asked the service adviser why there are so many people ahead of me when my appointment was 9.30a.m? The answer was they practice on first come first serve basis. I would like to ask, what's the point of making an appointment and you're practicing first come first service basis? I waited until about 1.30p.m only my car is ready. Total I waited nearly 4 hrs just for normal service & this is ridiculous long waiting time. When asked the service adviser why is it so slow, his reply was they're shorthanded and management have to plan to add on manpower, he also said many customers also complaint about this. He cannot do anything and ask me to write in a complaint email. I would like to know what is your action plan to reduce your long waiting hours?
During service on 29 Jun 2019 I also informed service adviser that my car daylight is not working well, it's sometime have lights sometime no lights or it will turn off by itself. I request them to repair it. After my normal service is done, they told me they're not able to check the lights because Saturday they only work half day they don't have time to check. In other works your service team is not train on customer satisfaction & no responsibility. Even they're working half day they need to get their job done before going home, if they need to work OT they will need to do so. Now, they request me to come back other day to check & fix the daylight, i request the appointment to be on any Saturday. However your service adviser insist that they're not able to do the repairing on Saturday, they refused fix Saturday appointment. Out of no choice I made other appointment on 18 July 2019 8.30a.m
On 18 July 2019 the registration is faster only told me 15mins however I waited again other 4.5 hours to get the light fixed. It seem okay when they handover the car but within the same day evening the lights again not working well. I had been monitoring it for few days and it's still showing the same old problem so I called up again Motor Image Jalan 223 on Wed 24 July 2019 and inform them the problem and i request them to fix the appointment for me on Saturday.
Again the service adviser reject my request, his reason was they only working half day they're not able to get it repair on time.
As a customer, i would like to know what kind after sales service Subaru is providing? This is the treatment I'm getting? Motor Image Jalan 223 is doing things as your convenient but without thinking of your customer.
First I compromised to came back on 18 July 2019 to repair the lights but you failed to resolve the problem and the problem come back.
Second you trouble me & wasting my time to come back for other day to repair it and yet you reject my request to fix it on Saturday.
Third your waiting time is way belong the market level and unexceptionable long with waiting time min 4 hours.
Subaru Malaysia please come back to me how are you going to resolve my car daylight problem? I can only come back on Saturday.
You may contact me via my email rianneyong@gmail.com
カスタマーケア部へ
私はスバルフォレスター車登録番号BPN 922の車の所有者です、私の名前はヨンチンインです。
私はあなたの車のサービスのための長い待ち時間に対する私の不満を上げたいと思います。私は2019年6月29日（土）29時に私の車を修理するようになった。私の予定は9:30 amでした、私は9.00 am.mであなたのサービスセンターに到着しました。サービスカウンターに私の伝票を残した後、私は彼らが登録と車のチェックのために私を呼ぶ前に45分待たなければならなかった、それは私の前に10人以上の所有者でした。私の予定が9時30分であったのになぜ私の前にそんなに多くの人々がいるのか、私はサービスアドバイザーに尋ねましたか？答えは彼らが先着順で練習するということでした。私は質問したいのですが、予約をする際のポイントは何ですか？あなたは先着順で練習していますか？私は車の準備ができている約1.30 pmまで待った。通常のサービスのために合計4時間近く待っていましたが、これはばかげて長い待ち時間です。サービスアドバイザーに尋ねたとき、なぜそれがそれほど遅いのか、彼の返答は手が足りず、経営陣はマンパワーを増やそうと計画しなければならない、と彼はまたこれについて不満を述べています。彼は何もできず、苦情のメールを書くよう私に頼みます。長時間の待ち時間を減らすためのあなたの行動計画は何ですか。
2019年6月29日のサービスの間に私はまた私の車の日光がうまく機能していないことをサービスアドバイザーに知らせました。修理を依頼します。私の通常のサービスが終わった後、彼らは土曜日に彼らがチェックする時間がない半日しか働かないので彼らがライトをチェックすることができないと私に言った。他の作品では、あなたのサービスチームは顧客満足と無責任の訓練を受けていません。彼らが半日働いていても、家に帰る前に仕事を終わらせる必要があります。彼らがOTで仕事をする必要がある場合は、そうする必要があります。さて、彼らは私に他の日に戻って日光をチェックして直すように要求します、私は約束がどんな土曜日にもあるように要求します。しかしあなたのサービス顧問は彼らが土曜日に修理をすることができないことを主張し、彼らは土曜日の任命の修正を拒んだ。私は、2019年7月18日に他の約束をしました。
2019年7月18日に登録は私に15分を告げたより速いですしかし私は光を直すために他の4.5時間を再び待った。彼らが車を引き渡すとき、それは大丈夫に見えますが、同じ日の夕方以内にライトは再びうまく機能しませんでした。私は数日間それを監視していました、そしてそれはまだ同じ古い問題を示しているので私は2019年7月24日水曜日にもう一度Motor Image Jalan 223を呼んで彼らに問題を知らせました。
やはりサービスアドバイザーが私の要求を拒否しました、彼の理由は彼らが時間通りにそれを修理することができない半日しか働いていなかったということでした。
お客様として、スバル販売後のサービスについて教えてください。これは私が得ている治療法ですか？ Motor Image Jalan 223は、お客様のことを考えずに、便利な方法で物事を進めています。
最初に私はライトを修理するために2019年7月18日に戻ってくることを妥協しました、しかしあなたは問題を解決することに失敗しました、そして、問題は戻って来ます。
第二にあなたは私を悩ませてそしてそれを修理するために他の日に戻るために私の時間を浪費します、そしてあなたは土曜日にそれを直すという私の要求を拒絶します。
第三にあなたの待ち時間は最低4時間の待ち時間で市場レベルと予測できないほど長く属する方法です。
スバルマレーシアは私に戻ってきてくださいどのようにあなたは私の車の日光の問題を解決するつもりですか？土曜日にしか戻ってこない。
Dear Customer care dept,
I'm car owner of Subaru Forester car registration number BPN 922, my name is Yong Chin Ying from Malaysia
I would like to raise my complaint on your long waiting time for car service. I came to service my car on 29 JUN 2019 (Sat). My appointment was 9.30a.m, i reached your service center at 9.00a.m. It was more than 10 owners ahead of me, after leaving my slip to service counter i got to wait 45mins before they call me for registration and car check. I asked the service adviser why there are so many people ahead of me when my appointment was 9.30a.m? The answer was they practice on first come first serve basis. I would like to ask, what's the point of making an appointment and you're practicing first come first service basis? I waited until about 1.30p.m only my car is ready. Total I waited nearly 4 hrs just for normal service & this is ridiculous long waiting time. When asked the service adviser why is it so slow, his reply was they're shorthanded and management have to plan to add on manpower, he also said many customers also complaint about this. He cannot do anything and ask me to write in a complaint email. I would like to know what is your action plan to reduce your long waiting hours?
During service on 29 Jun 2019 I also informed service adviser that my car daylight is not working well, it's sometime have lights sometime no lights or it will turn off by itself. I request them to repair it. After my normal service is done, they told me they're not able to check the lights because Saturday they only work half day they don't have time to check. In other works your service team is not train on customer satisfaction & no responsibility. Even they're working half day they need to get their job done before going home, if they need to work OT they will need to do so. Now, they request me to come back other day to check & fix the daylight, i request the appointment to be on any Saturday. However your service adviser insist that they're not able to do the repairing on Saturday, they refused fix Saturday appointment. Out of no choice I made other appointment on 18 July 2019 8.30a.m
On 18 July 2019 the registration is faster only told me 15mins however I waited again other 4.5 hours to get the light fixed. It seem okay when they handover the car but within the same day evening the lights again not working well. I had been monitoring it for few days and it's still showing the same old problem so I called up again Motor Image Jalan 223 on Wed 24 July 2019 and inform them the problem and i request them to fix the appointment for me on Saturday.
Again the service adviser reject my request, his reason was they only working half day they're not able to get it repair on time.
As a customer, i would like to know what kind after sales service Subaru is providing? This is the treatment I'm getting? Motor Image Jalan 223 is doing things as your convenient but without thinking of your customer.
First I compromised to came back on 18 July 2019 to repair the lights but you failed to resolve the problem and the problem come back.
Second you trouble me & wasting my time to come back for other day to repair it and yet you reject my request to fix it on Saturday.
Third your waiting time is way belong the market level and unexceptionable long with waiting time min 4 hours.
Subaru Malaysia please come back to me how are you going to resolve my car daylight problem? I can only come back on Saturday.
You may contact me via my email rianneyong@gmail.com
カスタマーケア部へ
私はスバルフォレスター車登録番号BPN 922の車の所有者です、私の名前はヨンチンインです。
私はあなたの車のサービスのための長い待ち時間に対する私の不満を上げたいと思います。私は2019年6月29日（土）29時に私の車を修理するようになった。私の予定は9:30 amでした、私は9.00 am.mであなたのサービスセンターに到着しました。サービスカウンターに私の伝票を残した後、私は彼らが登録と車のチェックのために私を呼ぶ前に45分待たなければならなかった、それは私の前に10人以上の所有者でした。私の予定が9時30分であったのになぜ私の前にそんなに多くの人々がいるのか、私はサービスアドバイザーに尋ねましたか？答えは彼らが先着順で練習するということでした。私は質問したいのですが、予約をする際のポイントは何ですか？あなたは先着順で練習していますか？私は車の準備ができている約1.30 pmまで待った。通常のサービスのために合計4時間近く待っていましたが、これはばかげて長い待ち時間です。サービスアドバイザーに尋ねたとき、なぜそれがそれほど遅いのか、彼の返答は手が足りず、経営陣はマンパワーを増やそうと計画しなければならない、と彼はまたこれについて不満を述べています。彼は何もできず、苦情のメールを書くよう私に頼みます。長時間の待ち時間を減らすためのあなたの行動計画は何ですか。
2019年6月29日のサービスの間に私はまた私の車の日光がうまく機能していないことをサービスアドバイザーに知らせました。修理を依頼します。私の通常のサービスが終わった後、彼らは土曜日に彼らがチェックする時間がない半日しか働かないので彼らがライトをチェックすることができないと私に言った。他の作品では、あなたのサービスチームは顧客満足と無責任の訓練を受けていません。彼らが半日働いていても、家に帰る前に仕事を終わらせる必要があります。彼らがOTで仕事をする必要がある場合は、そうする必要があります。さて、彼らは私に他の日に戻って日光をチェックして直すように要求します、私は約束がどんな土曜日にもあるように要求します。しかしあなたのサービス顧問は彼らが土曜日に修理をすることができないことを主張し、彼らは土曜日の任命の修正を拒んだ。私は、2019年7月18日に他の約束をしました。
2019年7月18日に登録は私に15分を告げたより速いですしかし私は光を直すために他の4.5時間を再び待った。彼らが車を引き渡すとき、それは大丈夫に見えますが、同じ日の夕方以内にライトは再びうまく機能しませんでした。私は数日間それを監視していました、そしてそれはまだ同じ古い問題を示しているので私は2019年7月24日水曜日にもう一度Motor Image Jalan 223を呼んで彼らに問題を知らせました。
やはりサービスアドバイザーが私の要求を拒否しました、彼の理由は彼らが時間通りにそれを修理することができない半日しか働いていなかったということでした。
お客様として、スバル販売後のサービスについて教えてください。これは私が得ている治療法ですか？ Motor Image Jalan 223は、お客様のことを考えずに、便利な方法で物事を進めています。
最初に私はライトを修理するために2019年7月18日に戻ってくることを妥協しました、しかしあなたは問題を解決することに失敗しました、そして、問題は戻って来ます。
第二にあなたは私を悩ませてそしてそれを修理するために他の日に戻るために私の時間を浪費します、そしてあなたは土曜日にそれを直すという私の要求を拒絶します。
第三にあなたの待ち時間は最低4時間の待ち時間で市場レベルと予測できないほど長く属する方法です。
スバルマレーシアは私に戻ってきてくださいどのようにあなたは私の車の日光の問題を解決するつもりですか？土曜日にしか戻ってこない。
ioffer.com scam, ripoff, subaru rally team crew shirt
I order the subaru rally pit crew shirt from this seller in ioffer.com "mflexipak". It has been 3 months and the shirt never came, when I enter to my account to copy the messages that I have send to him and the message where he agreed to send the shirt in xxl, all the mssages were erase! Try to file a dispute trhough paypal and since you only have 45 days to do something they deffer the claim the same thing happend with the credit card. So I ended up without the shirt and the money.
Pd: I tried several time to communicate with this seller and didnt respond, this is no joke! This is an original complain from a victim of this webpage.
Warning!
Dont buy from ioffer.com and less from this seller "mflexipak", dont even buy a candy from this people, they will rip you off...!
The complaint has been investigated and resolved to the customer’s satisfaction.
consignment auto sale
Acct [protected] pay off 14852.98 as of 5-16-07??? Quote Con signment sale of a 2005 subaru impreza wrx 4 door coupe color white milage 18700 pay off 13645.00 Unknown sale ageement with ernesto bennettthe salesman greg bourgeois of performance imports located at 3101 tulane ave. Agreed to sell my 2005 subrau wrx and replace it with the same year make...
Read full review of Subaruservice manager
After speaking to subaru customer service about the air bag light going on I made an appointment with glanzman subaru. The rude manager called me a liar about not knowing the light was on since I bought the car (i'm the 2nd owner) 3 years ago. He accused me of knowing that the wires under the seat were hard wired. He refused to fix the problem unless I agreed to pay $2, 000.00 for repairs that would put back the factory specifications. Then the poor guy behind the counter (not the rude manager bob) quietly told me the light was off now. I then turned to the manager who was across the room and asked him why the light is now off - his response "the guy who looked at your car and sat in the seat is 6' and with a weight of 185 pounds". What? So how can it be a wire, I asked. He then flat out refused to talk to me and walked away. I've searched the net about this and found that 03 foresters have this problem and that it can be anything from a sensor (which is probably my problem) to wiring.
I called customer service again and was told that I never should have been treated like that and that I should take it to another dealer. Well, i'm in the process of doing so but have read that glanzman subaru has many complaints and it seems that unless you call subaru customer service and write numerous blogs they will rip you off.
UPDATE: from Philly - After calling Subaru regional customer service they agreed to cover the repairs to my Subaru air bag light problem. I called the service manager at Glanzmann to schedule an appointment and he treated me with total professionalism. I am very satisfied with this outcome. Subaru customer service and Bob the service manager at Glanzmann Subaru in Jenkintown solved my problems.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad service
Manchester subaru is begging to go out of business again after yet more investigation into fraud. This is the blight of new hampshire and a sad story of corrupt business practices. This self-grandeurizing "4th largest subaru seller in the country" apparently gains its title by stiffing out of staters and canadians. For example, jack berkowitz promises a thousand dollar credit which he steals for a car never driven and never agreed to purchase, asks for a signed 'technical contract to hold" a car for a day, then later decides not to return the money when the potential buyers leave town. Upon research, it is found that this company engages in shady and unethical business practices going way back and has had many complaints leveled against it. Buyer beware! It takes time to shut down an operation like this and in the meantime many customers may get ripped off.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had bad experience ater I bought a brand new Subaru from them. It came with "10 years NH Inspection Free". My car has 30k miles, when I went for the Inspection sticker, I was told my car failed the Inspection, becasue I needed 4 new tires. (a lot questions there, right? origianl tires should go 50k, 70k miles? ) They coded me for the prices of 4 tires, plus install the new tires $89.99, another $89.99 alignment. So I thought to shop around. 2 hours later, I went back with 4 brand new tires and asked for my Sticker. The woman said I have to pay" RE-Inspection" . Don't forget my Subaru came with 10 years Free Inspection. Free Inspection, not free Re-Inspection. Re-inspection, is not Inspection. All they want is MONEY!
Good thing was, even I paid "re-inspection", I still came ahead of the game due not to buy tires from them. The woman said if I buy the tires from them, they would not charge me the Re-inspection FEE. Whatever! They won't get anymore business from me. The most they can get, few more years re-inspection.
threatening to drive
Our 2004 subaru legacy has been nothing short of life threatening to drive. purchased by private sale in 06, with a fully transferable warranty, we thought we were getting a deal, and we were. First problem was total loss of throttle control, the car would go nowhere. We had a diagnostic check at the local garage and came up with a code for failed tps. Took it to the dealer, the car tested fine and the problem went away.Happened again a few weeks later, stuck in rush hour traffic with no throttle control. Again, at the dealer still no problem, but diagnosed a completely unrelated component and fixed that.
The recent problem results in total loss of the brakes. the brake pedal will not depress, and the car will not slow, not at all. This allmost killed my wife and son at a busy intersection.Of course after the car cools down from the short tow to the dealer, it runs perfectly fine. Oh, I forgoto to mention that our dealer also forgot to reattach a seatbelt harness that fell out of the frame and into my lap at a traffic light.
The complaint has been investigated and resolved to the customer’s satisfaction.
my car has never been the same and it never will
I received my initial service to my vehicle on Nov. 27, 2005. An anti freeze leak turned into a head gasket replacement that lasted 9 days. My car has bucked since this repair and it still does. I have since had everything from belts to a catalitic converter replacement. The car still bucks at 75. Since it is above the speed limit they are not responsible. This service department has lied in order to get away with an error that they caused. My car has never been the same and it never will. DON'T GET SERVICE AT BREWSTER SUBARU!
Can i please get in contact with the Subaru In charge because here in hong kong the subaru is refusing to fix my car issues my contace whatsapp +[protected] please sort my problem
The new 2024 Subarus have a Steering Responsive Headlight system that causes shadows on the road ahead of you at night on dark roads. This is extremely dangerous as it looks like something is on the road. This feature needs to be recalled. I will never buy another Subaru if this feature remains on it.
So I took my girlfriends Subaru 2020 crosstek to get serviced. They said a few hours, 8 hrs later while the car sat unattended for at least hour and half while I waited. Why? They make you pay for warranty and reimburse you after? What a joke Subaru is probably the worst car company on the market today!
Can you tell me why Subaru supports the ASPCA when less than 10% of their donations goes to the care of cats and dogs? A simple internet search will confirm this fact. I find it totally disgusting that Subaru would support such an organization.
Call this location about three weeks ago for information and both staff and managers are very rude Not wanting to be helpful. My family and I have bought a total of 7 cars there and they made it clear, I will never do business with them again
Subaru North location-Houston Texas
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Never go to Ganley Subaru bedford, ohio they will rape you. They changed two fuse and charged me $40 !
I financed a Subaru Legacy stwg gt 1999 in Ferry Motors in Everett about two or three years ago and was told that is in good condition and has no problem, and they will give a 30 days money back warranty or change for another car. And like 3 months of having my car the problems started, I have put a new engine, a new transmission not even a year of having the car and I call them and they told me they cannot do nothing about it because the 30 day money back warranty has passed, and before that I bought a Toyota Celica 1997 and the same thing happened I put a new engine after the 30 days passed...Its not fair they selling cars and after the 30 days problems starts I went to them because I have a bad credit and in their website they stated good/bad credit no problem.
Why in the world would you buy another car from them if you had a problem the first time?