Subaru
Reviews and Complaints

Dear manager

I’m Dr Khaled Gamal Abueleinen from Egypt. I have purchased Impreza Subaru in 2007. My Sister had XV 2014. On 10th February 2022, I’ve reserved an XV for my mother DR Eglal Abdelaziz. This  reservation was in Abou Ghali Motors Almohr company - Maadi branch. On 31st March 2022, I received a WhatsApp message from Ms Sara Mahmoud Askar (Tel: +[protected]) informing me she would be in contact with me about the car. On 14th December 2022, she sent another message asking me to reply about the car. I responded within 27 minutes asking her about any news about the car and price, but she did not respond. We contacted the company by phone, they told us to contact Mr Ziad (Tel: +[protected]) who said that our car is still in the port not yet released from the customs, and on its release they will call us. On 8th May 2022 and 17th December 2022, we sent him the reservation document. Since then, we are trying to get news from the company by phone till in early May 2023, they told us we have missed our reservation car and we have to wait  another car in reservation with higher price in Egyptian currency.

Hereby I send you this complaint and screen shots of the WhatsApp messages with the employees. We have been bypassed by employees to pass our car to other customers who will benefit from the difference in price of dollar as compared to the Egyptian currency. By recent drop of the Egyptian pound this mistake from employee costs us 400, 000 Egyptian pounds extra. Hence, we claim our right in the car we reserved with the price of December 2022 in Egyptian currency.

Sincerely khaled Abueleinen

Since purchasing this car brand new in 2020 I have had consistent- documented issues with the Android Auto system to the point where the radio system was replaced. It continues and is a safety issue. I have continued to take it and am told there is nothing that can be done. My car has less than 30k miles on it but is outside of the 3 year warranty- though throughout the three years I have tried to fix this issue to no avail.

Vin #4S3BNAH63K3018440 I ordered this Legacy in to Young Subaru, Ogden with extended Warr. on electronics. The radio /Gps was malfunctioning so I called Mark Miller Midtown, they said they could take care of the problem. I drove 150 miles to get it done, and they said they could have the new unit in 2 weeks. That was on Easter of 2022! I contacted customer advocacy #[protected] Kris Drechsel on easter of 2023 for any type of resolving this problem. Including an upgrade or contacting other dealerships for the part. They were unable to do anything for me, so I contacted Utah Better Business Bureau case #[protected] and asked for their help. I received notice today that they had no reply to their submitted notice. We lost a years subscription to serious xm in this over a year without a viable solution. I purchased this car for my Wife to have a Supposedly good car for Her in our retirement. We live on a small 10 acre ranch so She needs a 4 wheel vehicle to operate this land. We also live in a rural area so my wife needs GPS to navigate a city. I have leukemia and my wife cant drive Salt Lake without Gps

My air conditioner has not been working for two years. I brought my Subaru into a local repair place that I trust (Trombley). After

an entire day in their shop, they told me that I needed a part to fix it. Trombley Ithaca indicated that the part can only be gotten from the dealer and they cannot obtain the part from Subaru.

What you need to know is that I am a senior and cannot tolerate a hot car.

My Subaru dealership is owned by Maguire Ithaca. Maguire owns EVERY new car dealership in Ithaca, NY 14850. I cannot afford to pay for Maguire Ithaca’s highly inflated prices. Additionally, I do not have access to another car, so I cannot travel out of county to find another Subaru dealership. I bought this Subaru because my previous one lasted a long time and had an ac that never broke.

I hope that I can obtain a very reduced price, so that I can use my Subaru this summer.

Joanne Zager

[protected]@gmail,com

We have a 2017 Subaru Outback loaded which we bought new. Massachusetts in 2022 changed all of their exits numbers which Subaru, after numerous calls, says that they cannot update the navigation system to match the Exits on the Mass Pike or I 495?

In today's computer world, a car cannot be updated for a simple update to the navigation system? Our other 2 cars had automatic updates?

Since we drive from CT to Mass often, we will not be buying or recommending a Subaru to anyone.

Unacceptable!

On Sunday May 6, 2023 I took my 2020 WRX to the Crews Subaru in North Charleston SC. I arrived at about 4:30 PM. I thought this would give me plenty of time since they advertise they are open till 6PM and it would also help me to avoid the busiest part of their hours which I figured would be lunchtime till about 3 PM. I am new to the area and had never been to this location before and I just needed routine maintenance plus a tire patched due to a nail embedded in the tread, (I paid for an extended maintenance contract). The dealership's website says they're open from 9 to 6pm on Saturday and it doesn't specify that the service department has different hours unless you dig carefully and navigate through several sub menus where you will then find the dealership service hours which are actually only 9 to 3PM. Well I work Monday through Friday as most people do and so the weekends are the only time that I can get my car into the dealership for the service that I paid for and so I was very frustrated when I found out that even though the dealership was still open for a couple hours they would not be able to change my oil or patch my tire and rotate my tires and while one of the sales guys seemed very compassionate and understanding and took me to the manager on duty who was the sales department manager, Al Pasquino. He on the other hand was completely rude to me and wouldn't even get off of his computer or stand up and look me in the eye, and didn't seem to understand why I was frustrated. Which again was due to the fact that I drove 20 minutes through traffic, (because Charleston has terrible traffic even on weekends), and then they're telling me that the service department closed hours ago even though the dealership was still open. I even showed him on the website on my phone where it said the dealership was open from 9 to 6PM and even they had a hard time finding where the separate service department hours were on their own website and only the sales associate who I first interacted with seemed to be friendly and trying to understand the situation and the manager on duty Al Pasquino could care less and just acted like I was an idiot and again wouldn't even stand up and deal with me man-to-man. He was just answering emails or doing something on his computer and acted like I'm just bothering him and so I feel like this dealership has placed too much faith in this person and he needs to take some empathy classes and customer service training and they need to get with their web designer or whoever manages their website and redesign it to make it easier to find the different department hours, and clarify that they do have different department hours. And it would be great if they could actually have the service department open on Sunday as well if they're only willing to be open part of the day on Saturday. To clarify again, I bought a 2020 Subaru WRX and by the time I paid for the extended warranty and the extended maintenance contract, I believe I spent about $37,000 on this car and the dealership in Oregon Kendell, where I first bought it, has been nothing but friendly and cordial and helpful and good to work with. Unfortunately my first and only experience here at the Crews dealership in Charleston has been the exact opposite. I felt like they didn't care about me and they weren't concerned that my car has a nail in the tire and I'm having to drive around with an air compressor in my trunk and air it up every time I want to drive somewhere. Not only is this a safety risk but I had the impression that maybe they could've serviced my car, that was what the sales associate led me to believe, otherwise why would he have taken me to talk to the manager on duty. I feel like the manager Al Pasquino was just being a jerk and probably had some service techs sitting around that could've worked on my car but he just didn't want to. I understand it's their prerogative to set the hours that they see fit but I will be reaching out to the dealership's owner because at the very least I want an apology from that sales manager and I want him to be trained so that he doesn't do the same thing to other customers who maybe are confused about the hours or who are there for the first time and don't understand how this particular dealership operates. If I had been there to buy a car, I absolutely would not have bought one and would've taken my money somewhere else and I will definitely do everything I can to spread the news of my experience to my friends and family and coworkers and advise them not to take their money to this dealership if this is how they treat their customers or potential customers.

My 2017 Subaru forester A/C compressor ceased in February this year 23. The car kept shutting off when I turned the air con on so went straight to my local and closest mechanic to ask what was wrong and if I could continue to drive my car that day to where I needed to go. He assessed it on the spot to diagnose the A/C compressor had completely ceased. Did not work! Broken.

This was the middle of summer (32 degree days) and I have small children. I was advised to call Subaru to advise them and that this part of the car should have a lifespan or 10-15 years, not be completely broken within 5 years of a new car. I proceeded to call 4 of the Subaru dealerships/ service centres near me only to be told the earliest they could get my car in for an assessment (not fixed) was 6 weeks away. Unable to wait 6 weeks for the car to just be assessed as I can not drive my car around with small children in it in the middle of summer without a/c I basically had to go ahead and get the car fixed (mechanic could fit me in two days time) and was out of pocket $2000. I have contacted Subaru several times to seek compensation for a faulty part well within its lifespan. Subaru has never followed up, I have always had to follow up the complaint. I was then Palmed off with an email saying as the car was not serviced by a Subaru technician, we can’t to reimburse you. *side note - tie car has always been serviced at Subaru north shore and every time I have made mention that the air con never gets cold. It is now may and I am yet to seek an outcome . Very disappointing customer service from Subaru

I spoke with salesperson and manager about leasing a Forrester. We agreed on a vehicle and on 04/29/2023 drove down to test drive it and lease it. When we got there the vehicle we wanted was sold and that is fine. We found another one and someone else also got that vehicle. We ended up finding a vehicle and reiterated we wanted to lease the vehicle not purchase it. Lease fell through which was fine, but the Manager came back and said, we have an approval for financing the vehicle. I told him no we wanted to lease the vehicle not purchase. We left the dealership without a vehicle. We went home and I got emails from my Experian credit bureau emails. Checked my account and my credit report, which I'm sure my wife credit report was also sent to 8 different banks. I never authorized verbally or signed for my credit report to be sent to any bank, only to Subaru. I need an explanation for this.

I have bought this car in November 2020 from Subaru Dealer in Bangkok, Thailand.

From day one, many issues with the car.

1. Stability of the wheel

2. RHDs were not even with one another

3. Charging socket was burned

4. Display screen malfunction

5. Driver seat repair three times but still did not claim a new piece. (In warranty)

Now I want to sell this car after 2 years with 34,000 mileage. I took it to secondhand car dealers and they thoroughly checked for any damages or accidents. In which, I have never met with any or did make claim with insurance. It turns out that my car was an accidental car and was sold to me as a brand new vehicle by Subaru Thailand. I raised this issue and Subaru Thailand keeps postponing by saying that they collecting evidence. But meanwhile, they sent customer service team to ask how much do I want for this secondhand car? They are not accepting that accident occurred before selling it. Also they brought a same vehicle, same model, same year and same specs for comparison and there were differences.

It is 3/17/2023 I have a 2015 Outback VIN #4S4BSALC6F3217893. The outer panel of the driver side seat is tearing apart or should I say is falling apart. This is our 5th outback and have never seen such a failure in a seat in any of the Outbacks or any car I have owned. I have sent numerous messages and even have a ticket number but they have never contacted me. This makes this car look very cheap. As a note we take very good care of our cars regarding as maintenance and cleaning. Anybody else having this issue?

2015 Impreza went to move car in driveway to shovel snow and had no power steering, very hard to turn steering wheel, EPS light on dash illuminated.

Called for ramp truck and when we went to move car it now worked.

Since about a week or so had noticed that turning steering wheel to right required more effort than turning to left.

Cancelled the ramp truck and drove car to dealer.

After $150.- diagnostic test was told EPS was defective and should be replaced.

I asked if this was covered by the 10 year EPS extended warranty and was told no because it did not meet criteria involving a crack on a housing.

So I’m out:

$ 150.- for diagnostic

$1790.30 for EPS and labor to install.

$ 129.99 for alignment.

Plus more charges due to having to remove exhaust to get to rack.

My issue is Steering failure is a safety issue.

My steering rack failed even if it was not cracked, met criteria for uneven steering even though didn’t hit pot hole

Why was it not covered or at least heavily discounted.

I am holding on to the EPS that was removed in case a recall does occur.

This is my third and last Subaru, previous 1999 Outback, 2015 WRX.

Hello.

I am writing to express my disappointment and frustration with the 2023 Forester Sport truck I recently purchased from a distributor in Mexico (Subaru Guadalajara). Despite my excitement for this new vehicle, I have been greatly disappointed to discover that the Clarion radio installed in the truck is not a genuine version and is not functioning properly.

As a customer who values quality and reliability, I was expecting a genuine and fully functioning radio in my new Subaru vehicle. The fact that the radio installed in my truck is not up to your standards and not the genuine version that should have been included is extremely disheartening.

I am kindly requesting that you investigate this issue and take the necessary steps to resolve it as soon as possible. I would also appreciate if someone from your customer service team could reach out to me to discuss this matter further and provide me with an update on the status of my complaint.

I am confident that with your commitment to excellence, this issue will be resolved promptly and satisfactorily. I look forward to your response and a resolution to this matter.

Sincerely,

Hello,

My name is Jorge Torres, I am the owner of a 2013 Subaru Outback 3.6R

Vin: 4S4BRDLC3D2272883

I received a letter for a Safety Recall Outback Windshield Wiper Motor

Takata AB Inflator

I contacted the web provided by the letter sent by Subaru.

I received a Phone Call from the dealer, Jim Keras Subaru, Memphis, Tennesse confirming my appointment in the morning.

I left work two hours early, I live about 90 min away from the dealer, so, when I arrived, the dealer was closed, Nobody informed me that Jim Keras Subaru was not open.

This is what I believe lack of interest of a Customer, This is a Safety Recall.

How do you expect me to buy your products or services when I do not see interest in your Customers.

What am I suppose to do now?, How can I trust it does not happen again.

I am really dissapointed

On Saturday, January 14th, after performing a couple of routine errands around town we stopped for lunch at a local brew pub that featured live music. At around 2:00 we got into the car, pushed the start button and instantly saw the check engine light come on as well as a series of other warning lights. In addition, the heat inside the car ceased working and the engine temperature gauge never moved off of "c". I called the Subaru dealer where I bought the car and learned that their service department was closed. We were scheduled to drive back to NYC on Sunday, which we did with no heat and an engine running at higher rpm's. On Tuesday I took the car to my mechanic, a third generation auto repair business and they told me they could not help me because my car was under warranty and the thermo control valve was the subject of a technical service bulletin. From their shop I called a Subaru dealer in Englewood, NJ and got an 11:40 appointment, six long hours later the car was fixed. We were informed that we were lucky that the car did not overheat on our drive home and that it was dangerous to have driven the car. This comes as a shock since we just had the car fully serviced at the dealer where we purchased it on November 14th. That valve should have been preemptively replaced at that time since problems that part were widely known.

This was my first Subaru xv e boxer hybrid auto purchased New January 2022, within 6 months I had to call the AA roadside assist as the car wouldn't start due to the battery was flat, due to the fact I was not doing sufficient miles as to keep the battery topped up, also the fuel particular filter fault light was in alarm fault again due to low mileage I have done 5500 miles.

So I contacted the dealer where I purchased the vehicle New and all I got from them was this is a common fault with this hybrid but I was not made aware of it at the time of purchase, they offered to buy the car back as a part exchange against another car they offered, me£26500 for it, it cost me£35000 on the road New.
In the year I owned the car, the fuel particulates filter alarm came on 2 times and I had to jump start the car battery 8 times, not a good car if you're a low average mile per year driving.
The car was bought from tees valley cars, McMullen Road, Darlington.

First time Subaru owner here and now probably the last one I ever purchase. This is the 3rd brand new Subaru purchased between family members. 11/26/2022 was not a good day for my 2019 Ascent with only 77,000 miles. Family and I were headed home from visiting family out of state and it decided that it was done. No warnings at all until it lite up like a Christmas tree and started knocking. No engine noise, battery or starter issues prior. We were already 2 hours into our trip home. Trapped us 350 miles from home. After 3 weeks I still don’t have my car back. First a battery, then a starter and now a engine tear down?!? The car has been properly maintained through my local dealership. Subaru of America will not help with this matter, only tells me that if I pay for the tear down they may help me with a good will adjust once the diagnosis is figured out? Sounds to me like they want us to pay for the diagnostic and they get the answers free! So much for customer love and loyalty. I’m looking for Subaru to help cover the costs from the beginning.

On 9/26/22 I ordered a 2023 Legacy from Lundgren Subaru of Bennington, dealer number 404138. I gave a $2,000.00 deposit to order this vehicle. Was told the vehicle would take 8-10 weeks. Left the dealership with no paperwork only the one submitted here. Did not know deposit was not refundable. In New York State it is from a dealership.

I called the dealership on 12/7/22 and explained I did not want the vehicle anymore due to my hours got cut at work and can't afford it. I was told that the deposit could be put towards a cheaper vehicle.

My mother called the dealership on 12/8/22 asking about the deposit and was told from the Sales Manager that the deposit on special order was nonrefundable. My son did not realize that because he never got a copy of the sales contract.

I am seeing if you can help us out. He can no longer afford a loan on this car right now, and with the cost of living so high does not have the money.

As his mother, I am seeing if you could please help us get his deposit back so he doesn't lose the $2,000 deposit that we were told he cannot get back.

We purchased A 2021 Subaru Forested along with an extended warranty. We called the 24 hour roadside service after finding our Subaru drained of power. We were put on hold for over two hours and finally gave up. This was after we talked with the policy administrator and were told that this serviced was farmed out to an outside vendor and they had no control .After paying $2800 for this extended Warranty I have serious concerns about any future repairs that may be needed.

I am writing in re: Subaru of Olathe and their lack of responding to a subaru owner.

I am a recent (within the last 60 days) to Kansas, went to start the car Friday night (12/2/2022) and the car was completely drained of power.

Looked up the nearest Subaru dealership, which was Subaru of Olathe. Waited until they opened on Saturday. Called (7:04 am 12/3/22) the service department number listed on the website. Talked with a gal, who tried to get ahold of a service technician, but no answer and so said she would get a message over to a technician to give me a call back. That call back didn't happen.

Almost an hour later (7:56 am 12/3/22) I called yet again, talked to another young lady who also tried to contact the service department, failed and said she would also get a message over to them and mark it expedited. Again, that call back did not happen.

My callback did not occur until 9:00 am on 12/5/2022...This is really poor business practice