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CB Airlines and Air Travel Sun Express Abandonment and being continually lied to
Sun Express

Sun Express review: Abandonment and being continually lied to

S
Author of the review
12:51 am EDT
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Regarding being abandoned in Antalya for 2 whole days without being offered as much as a drink of water from this company they repeatedly reply back to my complaint referring to Shy guidelines and block any further correspondence.

Under SHY guidelines I believe a starting point would be Article: 7-(2) possibly Article:8 then most definitely Article:10 i hope you can look into/advise me on what I should do next as this has been dragging on for almost a full month.

I Will be emailing Max Kowanozki as soon as I can find his details this companies treatment of passengers is absolutely appalling.

On the 09-09-2023 we had a couple of flights first flight Izmir to Antalya, second flight Antalya to Glasgow, however the flight from Antalya was delayed by over 5 hours which meant we would arrive in Antalya too late to board our flight to the UK however sun express staff advised us ( myself and my elderly Mother) to board the flight and assured us that the company had been made aware of the late flight yet when we arrived in Antalya the gate was closed and we were left in the airport and ignored for over 30 hours eventually we had to book a new flight on the 11-09-2023.

Yet sunexpress will accept no liability.

Many thanks

Yours sincerely

James Hughes ( [protected]@gmail.com)

Desired outcome: Out of pocket expenses and compensation alongside an apology

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  1. Sun Express Contacts

  2. Sun Express phone numbers
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    Switzerland
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  3. Sun Express emails
  4. Sun Express address
    Yenigöl Mah. Nergiz Sok. № 84 PK, Muratpaşa, Antalya, TR-07230, Turkey
  5. Sun Express social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
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Sun Express Category
Sun Express is ranked 67 among 221 companies in the Airlines and Air Travel category
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