Sunset World Resorts & Vacation Experiences’s earns a 2.2-star rating from 61 reviews, showing that the majority of guests are somewhat dissatisfied with their stays.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Sunset Fishermans Village Time Share - Rip-Off
My family and I went to Cozumel Mexico for vacation on July 3 -7, 2006. On July 4, we attended a 90-minute timeshare presentation and purchased a one bedroom suite from Sunset Lagoon Beach for $10,000. We were pressured relentlessly over and over from their sales people.
We were told that Sunset would guarantee the rental income of $1,000 for an unused week if we rent our weeks through Resorts International Marketing Corp (RIMC) with one-time processing fee of $549. The salesman Jayeson kept saying that it was a win-win situation. He told us that he was new and didn’t have any business cards yet and wrote down his number on our envelope in case we had any questions. We were staying in Cozumel which is a 45 min ride across the ferry. The next morning both of us felt sick to our stomach about what had happened and tried calling Jayeson to cancel. The phone number that he wrote down was missing one digit and did not work. The operators did not speak English and we had no way of looking up the number. We then tried calling the 1-800 number in the book (Sunset Reservations) and the lady said that I needed to talk to the resort directly. The number to the resort was not listed anywhere on anything that we were given. We had to wait until we returned home to look up the number. Upon returning home from Cozumel on July 7th, we started reviewing the contract very carefully and quickly realized that many promised items were missing in the contract. That’s when I started researching online about the Sunset group to see whether other people’s contracts are also missing the same thing and how they are coping with the problem. After a few hours of extensive research, we found very disturbing information. Many people (mostly Americans) were promised the same or similar things and no promises made were incorporated into their contracts and Sunset is not honoring the promises they have made. In one of the cases we found on Internet, the guarantee of the rental income was written in the contract, but this guarantee is not true and not being honored by Sunset (see http://www.savingadvice.com/forums/showthread.php?p=35113 for details).
On July 8th we called the resort upon returning home and after speaking to several people from the customer service department, I spoke with Doris. She was very rude and wanted to know what was wrong with the contract and that we would have to fax her a formal complaint and she would to take it to the board of directors to see if they would give us a refund or not. I also explained to her that we were told that we would be able to use a week in December of 2006 and the contract said we couldn’t use a week until 2007. She then told me to send her the sheet that said we could use a week in December and I told her that they kept all the papers that they wrote down the weeks that we could use and explaining the perks we were offered.
We were told that we would have 2 weeks per year starting in 2006. We could rent out one week and that would basically pay for our week. When we were through signing everything the guy said that there was a mistake and took our papers. He brought in new papers that showed the correct amount of weeks being given and apologized. We were so tired and under complete duress from being pressured and being there so long we didn’t even notice the mistake. Once we returned home we noticed that we were given the original papers that we signed.
We were lied to and want a full refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sunset World Resorts & Vacation Experiences Reviews 0
If you represent Sunset World Resorts & Vacation Experiences, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Sunset World Resorts & Vacation Experiences complaint handling
-
Sunset World Resorts & Vacation Experiences Contacts
-
Sunset World Resorts & Vacation Experiences phone numbers+1 (800) 262-9648+1 (800) 262-9648Click up if you have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 262-9648 phone number 0 0 users reported that they have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 262-9648 phone number Click down if you have unsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 262-9648 phone number 0 0 users reported that they have UNsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 262-9648 phone numberMexico+1 (866) 377-4890+1 (866) 377-4890Click up if you have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (866) 377-4890 phone number 0 0 users reported that they have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (866) 377-4890 phone number Click down if you have unsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (866) 377-4890 phone number 0 0 users reported that they have UNsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (866) 377-4890 phone numberUnited States+1 (800) 681-6958+1 (800) 681-6958Click up if you have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 681-6958 phone number 0 0 users reported that they have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 681-6958 phone number Click down if you have unsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 681-6958 phone number 0 0 users reported that they have UNsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 681-6958 phone numberMexico, RCI Exchange Members+1 (800) 262-9268+1 (800) 262-9268Click up if you have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 262-9268 phone number 0 0 users reported that they have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 262-9268 phone number Click down if you have unsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 262-9268 phone number 0 0 users reported that they have UNsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 262-9268 phone numberMexico, Non-Members+1 (800) 262-8964+1 (800) 262-8964Click up if you have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 262-8964 phone number 0 0 users reported that they have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 262-8964 phone number Click down if you have unsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 262-8964 phone number 0 0 users reported that they have UNsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 262-8964 phone numberMexico, Collections+52 998 881 4500+52 998 881 4500Click up if you have successfully reached Sunset World Resorts & Vacation Experiences by calling +52 998 881 4500 phone number 1 1 users reported that they have successfully reached Sunset World Resorts & Vacation Experiences by calling +52 998 881 4500 phone number Click down if you have unsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +52 998 881 4500 phone number 0 0 users reported that they have UNsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +52 998 881 4500 phone number100%Confidence scoreCustomer Service+52 998 881 8750+52 998 881 8750Click up if you have successfully reached Sunset World Resorts & Vacation Experiences by calling +52 998 881 8750 phone number 1 1 users reported that they have successfully reached Sunset World Resorts & Vacation Experiences by calling +52 998 881 8750 phone number Click down if you have unsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +52 998 881 8750 phone number 0 0 users reported that they have UNsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +52 998 881 8750 phone number100%Confidence scoreInternational+1 (866) 760-1842+1 (866) 760-1842Click up if you have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (866) 760-1842 phone number 0 0 users reported that they have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (866) 760-1842 phone number Click down if you have unsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (866) 760-1842 phone number 0 0 users reported that they have UNsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (866) 760-1842 phone numberUSA, Reservations, Members Only+1 (800) 896-1243+1 (800) 896-1243Click up if you have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 896-1243 phone number 0 0 users reported that they have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 896-1243 phone number Click down if you have unsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 896-1243 phone number 0 0 users reported that they have UNsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 896-1243 phone numberCanada, Reservations, Members Only+1 (800) 926-5140+1 (800) 926-5140Click up if you have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 926-5140 phone number 0 0 users reported that they have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 926-5140 phone number Click down if you have unsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 926-5140 phone number 0 0 users reported that they have UNsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 926-5140 phone numberUSA & Canada, RCI Exchange Members+52 998 251 6013+52 998 251 6013Click up if you have successfully reached Sunset World Resorts & Vacation Experiences by calling +52 998 251 6013 phone number 1 1 users reported that they have successfully reached Sunset World Resorts & Vacation Experiences by calling +52 998 251 6013 phone number Click down if you have unsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +52 998 251 6013 phone number 0 0 users reported that they have UNsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +52 998 251 6013 phone number100%Confidence scoreRCI Exchange Members+1 (800) 494-9173+1 (800) 494-9173Click up if you have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 494-9173 phone number 0 0 users reported that they have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 494-9173 phone number Click down if you have unsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 494-9173 phone number 0 0 users reported that they have UNsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 494-9173 phone numberUSA & Canada, Non-Members+1 (800) 906-4396+1 (800) 906-4396Click up if you have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 906-4396 phone number 0 0 users reported that they have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 906-4396 phone number Click down if you have unsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 906-4396 phone number 0 0 users reported that they have UNsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 906-4396 phone numberUSA & Canada, Collections+1 (800) 961-6024+1 (800) 961-6024Click up if you have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 961-6024 phone number 0 0 users reported that they have successfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 961-6024 phone number Click down if you have unsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 961-6024 phone number 0 0 users reported that they have UNsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +1 (800) 961-6024 phone numberUSA & Canada, SHARE Referral Program+44 800 047 0967+44 800 047 0967Click up if you have successfully reached Sunset World Resorts & Vacation Experiences by calling +44 800 047 0967 phone number 2 2 users reported that they have successfully reached Sunset World Resorts & Vacation Experiences by calling +44 800 047 0967 phone number Click down if you have unsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +44 800 047 0967 phone number 0 0 users reported that they have UNsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +44 800 047 0967 phone number100%Confidence scoreUnited Kingdom, SHARE Referral Program+52 998 287 4100+52 998 287 4100Click up if you have successfully reached Sunset World Resorts & Vacation Experiences by calling +52 998 287 4100 phone number 1 1 users reported that they have successfully reached Sunset World Resorts & Vacation Experiences by calling +52 998 287 4100 phone number Click down if you have unsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +52 998 287 4100 phone number 0 0 users reported that they have UNsuccessfully reached Sunset World Resorts & Vacation Experiences by calling +52 998 287 4100 phone number100%Confidence scoreSHARE Referral Program
-
Sunset World Resorts & Vacation Experiences emailsdatospersonales@sunsetworld.net100%Confidence score: 100%Support
-
Sunset World Resorts & Vacation Experiences addressBoulevard Kukulcan Km. 10 Lote 13-B, Zona Hotelera, Cancún, 77500, Mexico
-
Sunset World Resorts & Vacation Experiences social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 11, 2024 - View all Sunset World Resorts & Vacation Experiences contacts
Most discussed Sunset World Resorts & Vacation Experiences complaints
Herencia membershipRecent comments about Sunset World Resorts & Vacation Experiences company
Herencia membership
Clear
16 reviews
Agoda
1211 reviews
ReservationDesk.com
125 reviews
Opodo
603 reviews
EvivaTour
3 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
I try to report this fake company; you promise to family vacation free but is most expensive than outside competitors. Everything you said nothing is tru
compramos una membresia en octubre del ano pasao y todavia no sabemos que estamos pagando! todo es una gran mentira las vacaciones gratis los usos. nos dijeron que al ano de haber pago podriamos alquilar el estudio y nos drian 12000 todo mentira! por favor no compren nada cxon ellos todvia seguimos pagando sin poder salir de esto
I am requesting a confirmation number and email for a trip I paid for on April 12i do have all the bank info.please confirm via email to nurseonit@bellsouth.net
Have you accomplished to get your deposit back? I purchased a Royal Elite timeshare last year and I'm having exactly the same problem, I was trying to get a final resolution working on my own, but I think it's time to file a complaint with PROFECO (The Mexico's Consumer Protection Agency) maybe you should do the same thing. This is a forum with more complaints made on these companies:
http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/
If you go back to Playa del Carmen, the best option is to stay at a regular nice Hotel, if you don't want to get screwed into buying a timeshare. Two years ago, I stayed at Royal Elite Timeshare/Sandos Playacar and the timeshare hassle was unbelievable, after a few days, we did the presentation, WORST mistake ever, even though we didn't actually buy, they kept us there for HOURS. You should file a complaint with profeco, but Don't let them get you. This is a forum with more complaints made on the timeshare resorts:
http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/
My wife and I were also taken in by the scam artistes of Fisherman’s Village back in March of 2002. We signed the contract and have been sorry ever since. After trying to make reservations for two week stays at Fisherman’s Village on three separate occasions, we were turned down on all three occasions. We were told that we could stay at their other resort up in Cancun. If we wanted to stay at the resort up in Cancun we would have requested it. After the third turn down, we decided to pay a visit to Fisherman’s Village and see if we could work this problem out. So we took our weeks and used them at another resort in Playa Del Carmen. After being in Playa for a few days we decided we would pay our friends at Fisherman’s Village a visit, but we were not admitted entry because where the resort is located is a protected or gated community. As fate would have it, one of the people that they have to solicit vacationers into attending their sales presentation confronted us. We saw this as an opportunity to gain entry to the premises to voice our concerns as well as to see if they were making the same sales pitch as we had heard previously. As it turned out none of the people that we spoke to before were still working there, and the sales message was also the same. Everything was going well during the sales presentation until they ask us if we own or were members of other vacation properties. When we told him that we were members of Fisherman's Village all hell broke loose. The salesman jumped up and ran back into the building and came back with the resort manager. The resort manager in an unfriendly tone told us to get up and follow him to his office. After entering his office the tone of the meeting was similar to that of a police investigation, in other words we were treated like criminals. He asked us why we were there and we told them that we were dissatisfied customers. We asked him why we could not make our reservations for a two week stay at this resort and why we were always told that we could only make two week reservations at their place up in Cancun. He told us in a very unfriendly tone that they could not accommodate us because the resort was too small, in other words they had oversold the resort. After about an hour of going back and forth the resort manager asked us to leave. When we asked for our payment for attending their sales seminar, he told us that we were not entitled to the payment because we did not complete the sales seminar. We told him that we more than willing to finish the sales seminar and provide our comments to the other unfortunate people looking into purchasing properties at Fisherman’s Village. The manager gave us a hateful look and disappeared out of the office. A couple minutes later he reappeared and gave us payment for attending the sales seminar. Upon receiving payment he asked us to follow him where he escorted or threw us literally out the back door of the resort, where upon exiting the door he slammed the door behind us. This occurrence took place back in May 2004.
After returning from vacation we solicited legal advice on how we could deal with this problem. We were told that since this was a foreign company there was not much that we could do other than paying off on the agreed amount on the contract. We paid off the contract and at this point my wife and I believed that Fisherman's Village no longer wanted our business, so we decided to take our vacation weeks and just bank them in RCI and use them at more friendly resorts. In January of 2011, we received a notice for nonpayment for service fees that they said we owed them, from Meridian Financial Services, USA out of Asheville North Carolina to the tone of $5336.29 even though we have never stayed one night at Fisherman's Village or any of their other resorts. In our agreement we were to pay every other year, on even years a $388.00 maintenance fee. We have not made a payment since 2004 when we were thrown out, so we owe for 2006, 2008 and 2010, which is less than $1, 500 for an unusable resort property. Just so you know the people of Meridian Financial have the same tone as the people Fisherman's Village, they do not care what the problem is they just want your money. Yes we own them money, but that did not provide the service promised. We are still undecided on what actions we will take in resolving this issue. Our problem with this whole situation is in the way we were treated and how we were deceived in to believing that this resort property was worth what we paid. We were robbed, misled and now they are resorting to extortion in obtaining more than a pound of flesh that they believe they are owed. The representative of Meridian said that we owed the service fee whether or not we used the property. We were under the belief that service fees were due when and if we could made reservations at the resort. If you cannot make a reservation at the resort because they are overbooked, you still owe the service fee as I was told by the representative of Meridian, “it is your problem not Fisherman’s Village”. Fisherman’s Village is nothing more than a moneymaking machine for a corporation that has no desire to provide good service or to make accommodations for its members. Since they are foreign company you cannot pursue legal means to sue them other than in Mexico, but they can hound you for payment here in the United States by hiring some debt collection agency. A word to the wise, never sign an agreement with Fisherman's Village or any other resort for that matter.
Since we cannot come to some agreeable terms with Fisherman's Village and I will be making payments on the service fees till 2020. We have decided to make it our goal to turn away as many people from entering into a contract with Fisherman's Village or as it is now called Promotora Sunset Beach Club Spa as possible. These people are crooks and will not provide you with anything in return for your investment other than grief.
Is there any interest by this group in a class action suit against Fisherman’s Village and the Sunset Group?
Hi,
I have been in a similar situation as all of you. Has anyone tried simply letting them keep what they have of your money and been able to get out of the rest of the contract successfully? I've given them about $5k and supposedly owe another $4k... Help please.
I had a similar experience with these scam artists. Things were said, and the "cannot rescind" letter for the "great deal" was never included in the final documents.
This is still happening today, the Sunset Groups still scamming people. They just scam us out of $8614.12 CAD. They did not want to take our cancellation two days after we signed the contract, either. Our ordeal happen this year 2009 in April and we are still been harassed by Sunset Groups agents and lawyers. We are talking to Carmen Moreno from Gonzalez & Gonzalez Law Firm. They charge about $1000 US and 25% of what they recover, but they said they can get the contract cancelled and stop those people from bothering you again. I hope this help. You can contact the law firm at the following emails
Regards,
Ron Lopez
cmoreno@GonzalezGonzalezLawFirm.com
Web: www.GonzalezGonzalezLawFirm.com
We were similarly scammed and lied to at Sunset Fishermans Village in Playa Del Carmen Mexico in January of 2006. We have not been able to use the property since nothing is avaialable and they only want to offer us mandatory all inclusive in Cancun. With over 6 months notice we are unable to rent a 1 bedroom at Fishermans due to no availability. We also threw away $549US on Resorts International Marketing who have done nothing for us and now Sunset Group says they no longer do business with them. I have had a lawyer send them a registered letter asking for a refund and gotten no response. I am wondering if anyone has had any success fighting these crooks and if there is a class action lawsuit that we can join?