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When I booked my ticket, I paid an extra $40C for the elite plus service on a champagne getaway, which allows for emergency row seating and an extra 5kg of checked baggage (30kg). My baggage weighed in at 29kg and I was charged an extra $10 per pound ($40) over the normal ticket price for a 25kg baggage allowance. The clerk consulted her coworker and agreed that I was Elite Plus, but still made me pay the $40. Also, there was no priority check-in available and we were made to wait for over an hour and a half until the second security check even opened, which at that time, due to no overseer or cordoned off area, everyone who held any type of ticket at all, rushed through to the second security check, which was another entire nightmare. We were unable to get on our plane until 3 hours after we were told to arrive at the airport, and then learned that the champagne breakfast deal was also a "no-show" as alcohol was not permitted to be served. Why sell an elite plus ticket claiming you will be served champagne (which was much needed at this point!) if you know full well that you will not be serving it. I paid $120 extra for a trip that offered me none of the advertised benefits other than sitting in the emergency row.
The complaint has been investigated and resolved to the customer’s satisfaction.
![Resort Condominiums International [RCI]](/images/business/48-48/120619/rci.gif){kind=small}
Dear Sir/Madam
I would like to say I was impressed with your travel advertisement, so decide to try your hospitality. I am starting to realize that was the biggest mistake ever. I flew on one of your aircraft to Orlando Intl Airport on the Jan 25th 2010. The flight attendants services was very poor one incident I ask for a cup of coffee during meal time and he ask me how I like my coffee, I told him then he brought me a cup or black coffee with 2 pouches of sugar and that was it nothing else no stirring rod or cream. I over looked that and on my way back, which was the 29th I sat at seat 23A. The arm rest was broken either someone sat on it or whatever I ask the flight attendant to relocate me since there was exit seats available but reluctantly disagrees. That same flight #033, it was extremely humid and hot, the in-flight entertainment did not work. This was a perfect disaster not hospitality.
Sunwing baggage counter employee are told check free sports back allowance of 20kg to make sure it contains items related to 1 sport...no mixing sports gear allowed...I had upgrade to elite plus and was pissed at sunwing checking my bags in priority baggage line...was charged $400 for 20kg multi sports bag which is supposedly free...Elite Plus upgrade...Is a Joke and a complete scam...will never fly with Sunwing again. Better baggage allowance with other airlines which do not waste paid upgrade customers time with luggage inspections, I have learned Sunwing makes huge profits on baggage fees..Employees are bullied and pressured to check everyones baggage at check in to apply added fees..Sunwing no longer offers free bag for humanitarian aid...Customers Service is Very Poor, and airline is 100% profit gauging customers.
They should be ashamed of their business practices. They have no concern or care for customer comfort or service ...Their ultimate goal is to charge you extra ..while providing the least in return...
no one will return calls, manager, sunwing rep, no one will get a wheelchair for me booking number is [protected]
a refund would be desired resolution
I recently visited your property in Jamaica, spent a nice amount of money to get there only to be disappointed. The hotel did not seem to be 5 star, mot the best customer service, the food was not good and was given in small proportions with watery drinks. We paid to have top notch food and service, but didn't get that. ericamoore515@yahoo.com
Please read attached photos
Please see attached photos. Our experience took a long time to write and won't fit in this slot so I have attached it in the photos.
I regret booking with Sunwing, their customer service is rude and make you literally read terms and conditions…I quote: go to term and condition under cancellation and read to me what’s on the chart…wow
I had flight disruption# WG674 July 18/2022 Vancouver-Varadero and compensated CAN$500 by interac e-transfer . It did not work , my bank said that the transfer was cancelled . Would you please issue another one .
Record #CPR-[protected] AND booking #[protected]
Thanks,
Anatoli
+[protected]
Sunwing charged me $80.00 for two pre-booked seats, however upon checking in, both directions, the agent had no clue nor record of the pre-booked seats.
I'm sending a written complaint to Sunwing for their follow up and refund but i do not expect a reasonable response.
Sunwing Booking # [protected]
Jan 24 2023 to VRA
Feb 7 2023 back to YQT
Flight#WG560 had a 24-hour delay February 22 2023
and flight # WG559 had a 6-hour delay March 8 2023.
We also missed our reservation at the Royal Hotel in Edmonton Alberta due to the 24-hour delay.$127.97
please check all my several notes and several emails to sunwing cares!
itinerary ref 1584009 to look up my urgent matter