Superior Protection Services
Reviews and Complaints

I have already put about 6000 of repairs out of pocket into car and now it needs a new engine my warranty is about to expire and they keep giving me the run around and won't even call the auto mechanic back I paid alot of money for this because the loan place required it they must be getting a kick back I want my money back for the warranty that doesn't do anything or them to pay for repairs

After a few hundred miles of driving our car we bought, with the full drive train warranty, a seal sprung a leak, the dealer fixed it (and charged us anyway, claiming that seal was not protected? It is part of the engine) Their fix, broke as we drove the car home. The next day, a tech came out, explained whomever fixed it in the shop messed up. He gave us his word that it was fixed and they would replace the engine if not. The next morning during a 3 mile test drive, all the lights on the car came on, and the engine seized suddenly. Now Price Ford and SUPERIOR PROTECTION SERVICES deny deny deny leaving us elderly and disabled people left to fend for themselves after being ripped off. We are now going to television expose to hopefully expose the corruption of these people. Never buy a car from FORD, or use SUPERIOR PROTECTION SERVICES for anything. If someone draws up a contract with them on it, Just laugh and leave.

Exhaust manifold was cracked 5 months ago during a transmission replacement and Superior completely ignored it, so had to take to another shop just to find out they had to send an adjuster to make sure it was cracked after 2 diagnosis. In the meantime, another issue happened with the throttle body so had to take to a 3rd mechanic just to have them refuse to pay for most of the repair. That shop eventually refused to repair my car due to going back and forth with Superior over pricing. I then took it back to the second shop and they only covered $407.71 and left me with $490.65 out of pocket not including the previous diagnostic cost. My deductible is supposed to be $100 but they refused to pay for the new stud and nut kit and for extracted broken manifold bolts. I called several times and they would not cover what the contract says they cover. I would not recommend this company.

Bought a nice used vehicle last August, by October, and only a couple hundred miles later, we needed a leak fixed. Dealer did it, AND CHARGED US because warranty wouldn't cover the part. On the way home, it seal popped out again and leaked. They came out and fixed it for free, the next time, and the next morning we made it 3 miles before the engine seized. Superior is backing out of their deal, because they discriminate against the elderly and disabled. They are a crooked, heartless company who laughed at us when we tried to explain our claim. Turn away from any dealer that uses them, ask in advance. Like Price Ford in Port Angeles WA who "fixed" the car twice in a week and killed it, never spend a dollar their way. Never.

Recall on my 2012 Ford Explorer.

I paid 2000.00 for this warranty..and need a Rental..I needed to be at work today.

Warranty don't cover a rental..even though it says it does.

I'm at Ray Haskell's Ford in Waterville Maine..and they won't even touch this Company's Warranty.

The recall is covered by The Ford Company.

I called Superior and got some guy who sounded like he was drunk or sleeping..and I asked about my warranty..and he couldn't be bothered..he hung up on me.

I was told by a mechanic that my son's car need a new motor but can't find anyone to do it we live in Warren Michigan. This bs because he paid for and it came with the car when he bought it otherwise he would get the car . My son just put $5000 in to the damn car 2 months ago now the engine is blew up. Need help finding someone to fix the engine. Thanks

Im goi g to atary this by theyvalready ducked ine claim.on a axel denied it because the boot was torn. Now here we are 2 months into having this car and the teansmission has almost gone out totally in it. Took it to a reliable mechaninc who had a code reader to read any codes it had thrown. Which btw there was but one indicator light a wrench thay finally came on on the way to the shop but after turning the car off dissapeared upon them starting it back up to check said code. Codes wa sdef transmissiin. Ot needs a new one. They asked all kinds of questions and from what i heard of the sode of the conversatiin they was tryimg to findna way out of covering the repair.they was told twice it was def the treansmissiin jot wht they was trying to say it was. Bout 30 mins later they finally finished with questions got all the information needed as to repair costs parts labor ect. Then say we are going to send one of our inspectors out well let you knoq when in 24 to 48 hours.. we are now still waiting to hear from thwm.on this issue. But my guess is they are goi g to try and find a wayvto weasle out of this repair like they did the last one. O was told by the mechanic it definetly was a internal part failure on the transmission and it was not a seal or gasket and it was nothing we did .. i dont see how ot would be so.ethi g we did weve o ly had the car for a lil over 2 months and have only driven it to and fro. Work and to the store

I paid 3000 for a warranty I never made a claim on. When it finally needed a repair they denied my claim. This is the biggest scam ever. They take your money no problem. But when it come to them fixing something they will find any excuse to not do it. I am in the middle of getting a lawyer and suing them . I would not ever use this company. Plus all there customer service people are complete [censored].

Superior protection plan is nothing but a scam. I purchased the two year extended warranty when I purchased my vehicle. They sent out their specialist who denied my claim, because of modifications “over sized tires” the tires that were in the truck when I bought it. My timing chain, and solenoids need to be replaced, and tires have absolutely nothing to do with this issue.

I called numerous times and each time was on the phone for well over an hour, just to have them tell me they are canceling my warranty all together. DO NOT WASTE YOUR MONEY ON THIS SCAM

I just purchased a 2014 chevy Impala and needed the Cadillac converter and exhaust pipe that was not screwed on right, so I tried to get it repaired and they daid that was not included, I told him that the pamphlet said that it was in the contract, so he told me I had the wrong pamphlet, so I asked him are the Superior Protection Plan he said yes, so I told him I had the right pamphlet, but he would not dix my car that need ed this for the engine light to go off and 4 tire sensors, when in the pamphlet it stats this in the pamphlet, but still he would not fix the car, co why pay into a warranty if they are going to limit on what can be fixed so why pay for a warranty if they are not going to a bind by it. so in othere words they just want your money and not fix your car.

I bought a 2012 dodge ram [protected] miles on it from A1 auto sales on stockton and 15th on January 27th filled paperwork out and the 28th I drove off with the truck. The end of March I had my truck serviced at jiffy lube and they said nothing was wrong with the truck. April 16th my truck over heated 20miles from home. I finally made it home and seen my waterpump was leaking so I replaced it an thermostat. Realized I had after market insurance I called told them my truck over heated and I changed waterpump and thermostat. They told me to tow it to the shop I did a week later Jogn l. Sullivan in yuba city called stating I need a new motor and the insurance company wants me to authorize a tear down so there inspector can do his job they quoted me 3500 for tear down and diagnostic. They sent there inspector after my truck has been there 3 weeks and they told me they would pay up to 30dollars a day for rental car. I called said I have found a brand new engine for 5000 they said my claim has been denied do to section g my car has overheated. I never received full contract they told me to email vscclaims. iaawg.com for a copy of denial letter and contract. Dealer has my truck stating I owe them 3500

I bought a 2015 lincoln mkt with 90k miles on it in the first few months the car died while driving. I was told it was a bumper to bumper warranty when purchasing. I called and had the car towed to a local repair shop to get the problem fixed. Ultimately they could not fix the problem. The car was transferred to a local Ford dealer. They made me pay one deductible at the first shop and now they want me to pay for a second deductible at the dealer. The failure was due to the engine jumped time and was running rich. Due to the engine running rich it melted the catalytic converter causing another 1600 dollar repair I have argued with them for over an hour and was told they will not cover the converter because it's not listed in the contract the fact that this company throws in every little workaround to not cover items is absolutely ridiculous the last person I spoke to wa Juan he said that he was the manager and no one was going to help with this issue so now my car has been in the shop for more than a month just to get stuck with a bill from damage that should be covered by the warranty. Long story short don't give them your money.

The screen in my Dodge, that I just purchased 4 weeks ago, won't work. The screen controls all the climate control options in the car, they pushed this warranty, but my truck has 126,000 miles on it at purchase it doesn't cover anything over 100,000 miles and even the stuff it does they fight tooth and nail then refuse to cover. I have that and the check engine light came on 2 weeks after, the dealership said it needs a fuel pump among other things and the warranty is refusing to cover the issues. It's a complete ripoff, I paid $2,000 for it and now they will only rebate me a lesser amount because I had the audacity to drive my vehicle a little after purchasing it. Do Not Purchase This Warranty, it's a complete scam. We even called before calling a dealer to verify they'd cover the screen since it controlled the climate in the car and was told they would, they won't.

We bought the warranty because of the "great coverage possibilities." We have only had the vehicle for about 11 months and haven't come close to hitting the mileage limit yet. We took the vehicle to a mechanic because the alternator needs to be replaced. Mechanic said he wouldn't take the warranty company because they haven't paid him several times in the past. Come to find out, no one in this area will take the warranty, because they DON'T pay! What a waste of $2000 for a warranty that can't be used. Apparently the only mechanic that will take the warranty is sketchy, so there's that. I've had enough of being ripped off and don't want to take any more chances.

My car has been in the shop for a month with a blown engine. I've been dealing with these people, specifically Sean with upper management and they're doing everything possible to get out of paying for the repairs on my vehicle. I paid over. $2,000.00 for this extended warranty and they don't want to honor their warranty. I'm considering legal action at this point. I would not recommend this company it is a scam.

My car has been in the shop for 3 months. I haven't even owned the car 6 months yet and it has to have repairs. Compressor and Transmission. 1st Transmission wrong one. 2nd Transmission doesn't work. Car still sitting in shop!. I've called the warranty company and tried to get the name of the Top Man or a contact and NO luck so I'm coming here!.

The warranty company bought a used Transmission that does not work now my car still sits while the warranty company says it's between the people that them the warranty company bought the Transmission from and shop. NO. Yall bought it now handle it. Because I'm making car payments with NO car to drive!. I need to speak to the owner of this company!. I've been so disrespected by the parts manager at the warranty company and the list goes on and on!.

I bought a vehicle on May 31 2022. I drove it home and there was a noise under the hood. A small tapping. I set an appointment to get it look at. One wasn't available until August 4. I used the vehicle to drive to work. I went on vacation for 4 days with a rental and left my vehicle home. During this time I bought a new sound system and tinted windows laser cut floor mats weathertech rainguards. When I come back from vacation the car starts stalling. On July 26 I go out to my car and go to start it like normal and it won't start. I call a tow truck to get it to a shop. The mechanic says it's the engine I need a new one. They call superior protection plan and they say they want to know exactly what's wrong before they send an adjuster. The mechanic doesn't trust the warrenty company so I have to pay $700 for the engine taredown. Then I get a call from the mechanic saying that superior protection plan doesn't want to cover it because the engine overheated. I had no knowledge of it overheating. I have mechanical experience. So they only want to cover the head gasket not the labor. So the mechanic said he sent them a new estimate where I'm spending around $3500 in repairs. Not to mention I've been paying $1500 in car rentals a month because they have had my car going on 2 months now. And the mechanic says he can not get intouch with superior protection plan after trying multiple times. And when I called a month ago to try and figure out how this is possible the customer service person I talked too, I had asked him " basically I'm just getting f***ed" and he said "yeah basically "

I can not get a mechanic to work on my vehicle. They wont accept superior because they wont pay. Now, what am i supposed to do? I was required to take out the warranty by my finance company..my compressor is out on my Colorado and i have a leak under neath the truck. I took it to a mechanic who works with claim companies. He did the diagnostic test on the air, then realized it was Superior and told me he was so sorry, but they are the ONLY claim company they will not work with because they will not pay up.

On 05/16/2022 I purchased a 2015 Nissan Altima from a Dealer in VA Beach. They sold me a 12-month 12,000 mil warranty that covers just about nothing. But I started to have issues 2 days ago and took my car to a Nissan dealer to get it repaired. They want the dealer to rip apart the whole engine so they can see the Issue even though there are codes in the computer system of the Car that tell them what is wrong. They are giving the dealer the run around so they do not have to fix it. This is the only car that I have and just bought a little over a month ago. I wish I had good credit so I never had to purchase from these scam artists. I want my warranty honored and taken seriously. They said that they would probably have to have an adjuster come out and it could take weeks.