SuperPages.com’s earns a 2.2-star rating from 0 reviews and 23 complaints, showing that the majority of users are somewhat dissatisfied with local business search experience.
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Unauthorized billing!
I belong to Superpages.com since 1996. It was a free business listing. I never updated it forgot all about it. I got very sick and couldn't keep up with the business anymore. I was contacted early this year while I was just diagnosed with MS and under treatment. The sales person lead me to believe this was a trial upgrade. I told them I didn't want to upgrade, I couldn't do any business. They went on and on and I really was feeling bad and don't recall much of it. I didn't realize I was giving authorization for 12 months. I was to believe it was a month to month offer. They also have my old address from 12 years ago. Ask me to verify it, which I must have just to get them off my back. They said they would send the rest of the papers explaining the service.
The couldn't send anything there. I never receive a bill or written contact explaining anything. I did receive I think a phone message about the mail address not working and they needed at updated one. I just forgot about it. Why would they bill someone at a business address that was bouncing back.
I got contacted today by collections about this account which I don't even remember. What business would continue to run an advertisement for a business that didn't exist. All I been getting from these running of their ad is spam. I was wondering why that email address was receiving so much of it.
I call Superpages.com and they said they had my authorization on the phone. I told her I was very sick and didn't even know what she was talking about. I asked her where she got a 12 year old address. She said from me. And I told her no you didn't. I know it was from a free listing that started 12 years ago. She said I could cancel by fax so the wouldn't auto-renew my account. I told her to terminate it now. I will send my fax tomorrow. I am disputing this claim. I will dispute under duress and get my doctors statement if necessary.
Don't do any business with these people. I seen the other complaints in here. You don't need the headache.
Fraudulent company!
When Superpages.com contacted me I initially said I wasn't interested. But the sales agent kept talking and convincing me so I asked whether my ad would also show on Google. She said yes. Not only would it show but it was possible that a person living within some mile of a certain zip code would be able to search for my business on Google. I was sold. I agreed to the 15 day trial and then, if not canceling, to the 3 month contract with $48 a month. I received a package from Superpages.com some ten days later, and after going online, true enough, on specific searches on Google my business would show up. The problem was that my business was showing after typing for the type of business plus a neighbor city, but not when typing my own city. I thought this was something that could be corrected with proper set-up. I was wrong.
Towards the end of the month I received $48 bill. I'd failed to cancel the subscription. I was willing to pay because I still believed that this ad, combined with the Google search, could help. So, I called Superpages.com and after telling them how I wanted to set up my ad so that it was more visible on Google they dropped the bomb. Superpages.com had nothing to do with Google! And the reason my ad would sometimes show was because of how Google was functioning, not because of Superpages.com. However, they did have another package - much higher priced - that would combine Superpages.com to Google. That's how they explained it to me. Well, this is not what I signed up for! I told them to cancel my account. They canceled but only after the 3 month contract was up. I told them that I wouldn't send any bill to them because I was deceived. They threatened with the collections agency, that my credit history would be affected. I told them that I had been mislead into signing up for a product that was wrong. Finally, one of the representatives (all of them had been unbelievably rude to this point, with placing me on long holds without telling me that they would) said that she was going to play the authorization tape. Well, in the tape, I did agree to the contract of 90 days, but nothing was mentioned about the product I was signing up for. All of this had been discussed prior to the confirmation of the contract. I told them I wanted to listen to the tape prior to the authorization part and they said that they would request that tape, which would take 3 weeks and then they would contact me. Well, after 4 weeks, and no calls from Superpages.com I received another bill of $48 for the next month. I still hadn't paid for the previous month. I called Superpages.com and asked what happened to the tape. It turns out the tape had been available the previous week and they all had agreed that it was a valid sale to me. I asked to listen to the tape. After some more persuasions they put on the tape. It was the same authorization part! I said I wanted to listen to the conversation that took place before the automated signing of the contract. They said it wasn't available. How is it possible that the entire conversation of around 20 minutes prior to the authorization is not available? I'm still not done yet with Superpages.com. I'm deeply hurt that anyone can fool a fellow human being.
We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and email back to me at: customerservice@Idearc.com
Your Full Name and Title:
Business Name:
Business Telephone Number:
State in which your Business resides:
Your Contact Number:
Best time to call you:
E-mail address:
Brief Complaint Description:
When I shared my concerns with the technical person, the response was "Search Engine Marketing is almost a living being that is constantly changing." I will remember that as my business goes under because I transferred my search to Supermedia. Incompetent weasels.
I WANT TO JOIN A CLASS ACTION LAWSUIT!
PLEASE CONTACT ME WHEN YOU ALL FIGURE OUT HOW TO GO ABOUT DOING IT!
MAEcoEVENTS@AOL.COM
See that right there is the [censored] that everyone is talking about. Someone has a legitimate complaint about a lack of services rendered for payments received and all you get is, "We have reviewed your complaint & an Idearc rep spoke w/ you on 5/28/09 re: your cancellation request.
If you have any further problems, please call [protected]"
Or in other words, "We are going to keep sucking you dry until you get the balls or money to sue us."
Superpages is a fraud! If you don't have an account, don't get one. If you don't have an account, we all need to work together toward a class action lawsuit and put these crooks where they belong. Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!Superpages is a fraud!
We have reviewed your complaint & an Idearc rep spoke w/ you on 5/28/09 re: your cancellation request.
If you have any further problems, please call [protected]
5-15-09
Dear, Idearc Media LLC
This is a cancellation notice for Account # [protected]. I cancel the print directory ads, electronic ads, and
electronic services. I am responsible for obtaining a Publication close date by calling Customer Care at 800-555-
4833 as per the contract which I have just recieved by fax. I called the [protected] phone number and was on
hold for 27:31. Obviously a lot of people are calling for a Publication close date or nobody is picking up the phone
today at 3pm.
Patrick Home Assembly
Patrick David Rawls
[protected]
2314 Reinerman Street
Houston, Texas 77007
Hello...we are a professional group of scientists and engineers, offering specific services for a specified area in the country.
Superpages.com, formerly owned by Verizon, claims we have had, over the last few months since we signed up, 1000s of "clicks". YET WE HAVE NOT RECEIVED ONE CALL! NOT ONE! WATCH OUT. DON'T WASTE YOUR MONEY. OUT OF TWO INQUIRIES, WE USUALLY GET ONE JOB, BECAUSE OUR SERVICES ARE SPECIALIZED. But from Superpages.com...NOTHING!
NOW, I'VE CLOSED THE ACCOUNT, BUT THEY STILL CHARGE ME A MONTHLY FEE!
Take my advise, DON'T SIGN UP WITH THESE PEOPLE.
Jack Akin, MS, PE, BioScape Technologies
I waited 1 hour on hold with billing, left my message and never got a call back. I found out they have another back line that you dont have to wait so long for. CALL [protected] to get your account CANCELLED ASAP!
Billing termination!
I was contacted by a Superpages.com salesman who lead me to believe that I could try Superpages for three months for the $15 per month I had been paying for a Yellow page listing. If I was not satisfied I could discontinue the service. If I wanted to keep the service it would cost $111.00 per month. He told me there was no contractual obligation. I subsequently found out that SuperPages expected a one year commitment and has been billing me. They have refused to terminate the billing. I have written the Chairman of Verizon twice and the matter has not been resolved to my satisfaction. I am now getting letters from a collection agency. I feel as a matter of principle deceptive sales practices should be exposed and corrected. If there are other people who have had a similar experience with Superpages maybe we can collectively get SuperPages to reform their sales practices.
Any Business owner should be ware of these companies.
This will be the death of your business if you decide to advertise with them!
They have sales people that will offer a free listing in their phone books if you agree to a appointment with them.
They will come and provide zero evidence that their websites get as much activity as they do.
They target small business mostly in the service industry who don't have a website and they will offer to build them a website.
They Try to get you to sign a contract to direct deposit from your checking account or Credit Card on a monthly basis.
If you don't buy an ad or website, they will print the wrong phone numbers in their books and online yellowpages.
I know a ton of business owners who have almost gone out of business because of these yellowpage companies.
They all have horrible records with all the BBB's around the nation!
You can get a website more proffesionally done then the ones these companies offer for much cheaper
They led me t belive they were part of yellow pages .com which i was doing buisness with. they record you agreeing to their terms, but the dont tell you their terms. it gets mailed to you. terms are you have to send a written cancelation, and you have to cancle the 12 month contract within 14 day. buy the time you recive your first corespondence from them its well over 14 days. when you contact them they say you owe us 237.00 per month. when you say cancle it the say we cant for a year. then the collection letters start..
You have my business listed onmy facebook page as nicholas palladino agency inc in havertown pa at 140 eagle rd. this is not my business address. my address is in folsom or ridley pa 19033. this is very serious. i want it removed from my page and there is no way to remove it.
I was promised not more then $274 a month and the girl changed my listing title on recommendation of the rep. and i had to pay $475 a month. $200 more!
I have been a custoer of superpages since August 2013. Superpages provided a website which has received 1 click which was mine as I clicked in the site from work to see if there was any activity. I also had them provide me with a phonebook listing. i was never told that there would be a compact and large book. the compact book does not list me anywhere and no one in my area has received the large book which was distributed on Oct 1st. So here I am receiving a monthly bill for No Clicks at all and No phonebook listing/ no delivery of large phonebook to who knows how many potential customers. I have emailed my marketing agent with Superpages many times with no response. So frustrated...I am not going to pay any more of there bills and I am trying to cancel they account. By the ay I never signed a yearly agreement but they claim I do have an agreement on file. Ive asked for a copy of that signed agreement with no answer. TERRIBLE BUSINESS...DONT SIGN UP...IF U HAVE IM SORRY FOR U...
I had the similar experience as many of the ones above. I would be interested in joining the collective lawsuit !
We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and email back to me at: customerservice@supermedia.com
Your Full Name and Title:
Business Name:
Business Telephone Number:
State in which your Business resides:
Your Contact Number:
Best time to call you:
E-mail address:
Brief Complaint Description:
I have had a very poor business experience with "Supermedia". I don't want to have to pay you to listen to all of the many errors that they have made. I am still trying to get them to reimburse me for $700 of over-charges. This has been going on for months. Please post this review to as many review sites as possible:
I decided to take a much closer look at our marketing efforts. One of these efforts included the decision to try "Superpages.com." I was given plenty of promises and even decided to have them produce a short video for our www/superpages.com ad. I never post reviews but this one might help others from making the same mistake. My main contact rep was Eden Pond. This was nothing but a game to him. The culture at Supermedia (the entity that handles Superpages.com) is callous. Mr. Pond and Supermedia stole $700 from me. Looks like I have to file a claim or something. I have since cancelled my account and I will spend those ad budget dollars at Google or Dex. I have spent 200 hours dealing with Superpages. Trust me - run. You don't want to waste money and time here. And how many "clicks" to our website in the last 6 months? About 10. And it isn't that they called us instead. Superpages.com didn't even list our phone number!
SCAM, SCAM, SCAM! It is absolutely useless to contact these people. I signed up for Superpages in Oct of 2009, was given a gauranteed number of clicks to my website. They have not held up their end of the bargain and I am still stuck paying $79 per month. I pleaded with them to cancel because my business is doing poorly, and the $79 per month would go a long way to help tie odds and ends...afterall, it's not doing anything for me through Superpages.
In fact, according to a conversation that I had with their representative, Jarrod Lindblom, they agree that I am not receiving the gauranteed amount of clicks, yet he said "there is nothing we can do". That is the most rediculous response I've ever received from anyone! OF COURSE THERE IS SOMETHING YOU CAN DO! Let me out of the contract! They admitted that they are not performing! Is there anything that can be done?
I called superpages.com to Cancle as the contract that i recived in the mail was diffrent from that the sales person told me.i could not get anyone because of a billing error and the there was no phone lines open. so i left a message as they requested. i never recived a call back and after calling them again i was told i owe money and I cant cancle my account so the months passed and I was called many times. onec a person told me that i can cancle the account and that it was cancled. but now im getting calls from some other company demanding that i pay $800 dollars or they want a list of my assets. this verbal contract is an unfair way to scam people into contract with out the person untedstanding the contract untill they send it by mail. witch by the way took more then two weeks the supposed limit time to cancle. I agree class action lawsuit.
Overview of SuperPages.com complaint handling
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SuperPages.com Contacts
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SuperPages.com phone numbers+1 (844) 805-2506+1 (844) 805-2506Click up if you have successfully reached SuperPages.com by calling +1 (844) 805-2506 phone number 0 0 users reported that they have successfully reached SuperPages.com by calling +1 (844) 805-2506 phone number Click down if you have unsuccessfully reached SuperPages.com by calling +1 (844) 805-2506 phone number 0 0 users reported that they have UNsuccessfully reached SuperPages.com by calling +1 (844) 805-2506 phone numberSales & Customer Service
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SuperPages.com emailskmaxwell@superpages.com100%Confidence score: 100%Support
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SuperPages.com address2200 West Airfield Drive, P.O. Box 619810, D/FW Airport, Dallas, Texas, 75261, United States
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SuperPages.com social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all SuperPages.com contacts
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I too was scammed by these ###. I signed up for their 'free' listing only to be billed, at the wrong address for a year and half to the tune of $1900.00. I paid them after they sent it to collections to protect my good credit. I'm now trying to confirm that they have indeed canceled the account. Their phone reps say yes but they "can't be sure unless you speak with the billing dept.". Of course you can't reach the billing dept.
i filed a civil claim against Idearc Media LLC/Jennifer L. Swann. The case number is SC11C0013202 It would be nice if you could send a letter to Justice of the Peace Precinct 1, Place 1, Judge Dale Gorczynski, 7300 N. Shepherd, room 138, Houston, Texas [protected] and give your experiences with this company and their tactics. I have gone to his court before and know he will read the letters and have an understanding on the complaints.
Thanks, Patrick David Rawls www.patrickhomeassembly.com
Hello...we are a professional group of scientists and engineers, offering specific services for a specified area in the country.
Superpages.com, formerly owned by Verizon, claims we have had, over the last few months since we signed up, 1000s of "clicks". YET WE HAVE NOT RECEIVED ONE CALL! NOT ONE! WATCH OUT. DON'T WASTE YOUR MONEY. OUT OF TWO INQUIRIES, WE USUALLY GET ONE JOB, BECAUSE OUR SERVICES ARE SPECIALIZED. But from Superpages.com...NOTHING!
NOW, I'VE CLOSED THE ACCOUNT, BUT THEY STILL CHARGE ME A MONTHLY FEE!
Take my advise, DON'T SIGN UP WITH THESE PEOPLE.
Jack Akin, MS, PE, BioScape Technologies
contact the state attorney general
I agree! I went through the same thing, but... I read on here that someone suggested contacting the Better Business Burea. I have tried to get my bill cleared up for months but when I sent a complaint to the BBB and emailed to Superpages.com customer service, then they answered me finally. Dont let lethme take your hard earned money, stand up for your right.
Superpages.com Customer Service Email:
rdssupport@idear.com
Superpages promised an awful lot and used high pressure sales tactics. Once subscribed they have an auto-renew plan that is one of the most difficult to get out of.
Also, they sent us a bill for the printed version of Verizon Yellow Pages stating that our payment was overdue. We never asked for that product. Luckily we did not submit payment, but now are wanting out of our contract due to this scam tactic.
Since then it has become a nightmare to cancel, we have been redirected to several departments and several dead-ends. Finally I reached a salesperson that is stalling my continued requests that I do not want to be subscribed. However, he just stalled on the issue, stating that he is going to "research" the issue. He also promised to get back to me, which he did not do as promised.
We are collecting information and submitting it to our district attorney, postmaster general, and FTC.
I strongly advise steering clear as far as possible from Verizon, Superpages, and Idearc.
These companies are all using scams, high-pressure tactics, outside contracted sales reps, renewing subscriptions that are difficult to revoke, and redirection when trying to cancel. STAY AWAY from this pack of wolves.
I totally agree!
For over a year now, I have been receiving charges for my account. The problem is, I canceled my account over a year ago. So, I have called them numerous times about this. They always tell me that they have resolved the issue, and that I should not expect to see further charges.
Idearc Media (Super Pages) continue to send me bills for this cancelled account. I highly recommend that you don't use Super Pages at all! I cannot believe that a company related to Verizon is this sleezy! By the way, we are a business. If you're a business, don't work with Super Pages. Use Google or Yahoo directly!
Thanks,
Brian Jardine
Creative Director
ALG