Depop
Reviews and Complaints

A Buyer, Zai Zayster reached out to me on the sale of an item called the UGG TAZZ Black. I shipped the item to the buyer. It takes 3-5 business days to ship items to customers, and it may take 7-14 business days for the item to arrive. We made an exception for the buyer, and shipped the item within 2-3 days. This was all communicated to the buyer. The buyer agreed to this 9/30/2023. Today, 10/5/2023, the buyer inquired about the item, and if it will be delivered by 10/12/2023. We explained to the buyer that it may not be possible since it may take 7-14 business days (excluding weekends) to deliver. The buyer A Buyer, Zai Zayster reached out to me on the sale of an item called the UGG TAZZ Black. I shipped the item to the buyer. It takes 3-5 business days to ship items to customers, and it may take 7-14 business days for the item to arrive. We made an exception for the buyer, and shipped the item within 2-3 days. This was all communicated to the buyer. The buyer agreed to this 9/30/2023. Today, 10/5/2023, the buyer inquired about the item, and if it will be delivered by 10/12/2023. We explained to the buyer that it may not be possible since it may take 7-14 business days (excluding weekends) to deliver. The buyer then wanted to cancel the order, which is impossible since the order has been shipped and is in transit (Tracking Number AT063108216CN). The buyer then creates a dispute with Depop under "ITEM NOT RECEIVED). I respond to the case immediately saying I disagree with the case, and that the item is in transit, and the tracking number is already uploaded on Depop for both the buyer and Depop to see. The case was escalated quickly and resolved within minutes, in which the buyer was refunded from my account. The buyer @zayhzay now gets to keep both the item and the money, which is a scam. I told Depop about this fact, and that I provided all tracking information and told the buyer about the shipping time, but then a Depop Rep named Wrench, said that I have to go and ask the buyer for the money back or a return on the item when it arrives to them. That means they know the buyer will receive the item. I then asked the buyer for the item back when it arrives, but they are no longer responding. This means they know they have scammed me, and now want to dodge accountability. Prior to this, I had a similar case, in which the case was decided in my favor. And I was told in an email (picture uploaded) by a Depop Rep named Dolores G, that as long as I upload trackable information, Depop will close disputes in my favor. All I want is my money back and an apology from Depop.

Depop closed my account suddenly when I was pending payments from sales I made and already shipped items out to buyers. I cannot contact them by phone or access my account to chat with a live agent. Emails are being ignored. The total amount that was in my Depop was greater than $582 and Depop had already taken their fees and have closed my account before transferring my money and the merchandise was definitely sent out. They accused me of listing fraudulent items and I have proof of authenticity. However, it’s their community and they can do what they like. This is stealing and they have left me unprotected for their gain.

i contacted @zoeking159 on the 4th of September 2023, saying how i paid for it and gave all my information,

and postage details the day prior i asked if she would ship it that week and she said that would be fine. from the fourth to the sixth there was no proof of postage or any communication for that matter, so i sent a follow up, and i gave her the benefit of the doubt maybe she was busy, her depop said she was active that day, so i send one last follow up on the tenth saying i would be requesting a refund off depop seen as she couldnt even respond to my tests when she is clearly active even today, she took the 60 euros and has not even sent the dress , my username is @laura35679960, i have not got a refund or seen my item. sorry about this i have had no problems with depop till now and her account seemed genuine

I have been selling for a while and had no issues money was being sent to my bank acount perfectly then I have had to close my bank account and then open a new one first of all it wouldn’t let me change the bank account then then once I did put the new bank account in it kept on sending money to the old bank and saying transaction correct which means the money has gone to the wrong bank and I’ve lost that money now. I have contacted Depop and told them my issue and they just keep on ignoring my emails, this is outrageous because I cannot get my money now that I have earned and they’re refusing and not replying to my emails, I need that money back

I made a sale on July 11, 2023 and proceeded to mail the item. I had set up depop payments and connected my bank account. After the items delivered depop issued my payout and it was supposed to arrive in my account by the 19th. After waiting multiple weeks, I still have yet to receive the payment. I have tried contacting their support website, but they keep saying the payment was issued and there is an error with my bank, but there isn’t. The item I had sold were Doc Martens and not cheap.

Transaction was 33 weeks ago, November 21, 2022.

I used Depop to sell an item. Sale is completed and customer has item. Customer paid via Depop Payments.

Depop will not pay out my Depop Balance without providing my state-issued ID, full social security number, and bank details, including both routing and account number.

They refuse to provide an alternative payout, despite my verified PayPal account connected to their platform. I am uncomfortable providing an insecure platform that is regularly hacked or has security compromises having everything they need for identity theft.

I would just like my $156.12 sent to me via PayPal, physical check, or a verified payment platform that is more secure with personal information.

Depop is a website that allows people to buy and sell items. However, my experience with this website has not been very good. I have noticed that the staff who run the website are very vindictive and they seem to target smaller sellers. Meanwhile, bigger sellers can do whatever they want without any consequences. This is not fair at all.

One of the biggest issues I have had with Depop is that they have removed every item I have listed in the past few days. I have received an email from a person named Maria saying that this is my last warning before my account is suspended. I replied to her to ask why my Valentino bra was removed, but I received a message saying that the email address is not monitored. This is very frustrating because I cannot even get an explanation for why my items are being removed.

Another issue I have had with Depop is that they do not show the description of the items that have been removed. This makes it very difficult for me to understand why my items are being removed. I was originally targeted by another seller on my first removals, but now it seems like the Depop agents are being petty towards small sellers who question them. This is very unprofessional and it makes me feel like they are just vindictive kids.

I have also noticed that the website is full of timewasters. I have had abuse from buyers in the past, but when I reported it to Depop, I was the one given a warning. They did not say anything to the other person who was abusing me. This is not fair at all.

Finally, I want to warn people to be very careful when using Depop. They managed to steal money from one of my bank accounts that was not even connected to PayPal. I had not used that account in months and it had never been connected to Depop. This is very concerning and it makes me wonder what other security issues there are on this website.

Overall, I would not recommend using Depop. The staff are very vindictive and they seem to target smaller sellers. The website is full of timewasters and there are serious security issues. I have had a very bad experience with this website and I would not use it again.

I gotta say, I'm pretty disappointed with Depop. They've been targeting me for no reason at all! I've explained to them countless times that I'm not drop shipping, and I even sent them proof of this. But they just won't listen to me! They keep saying that I've infringed on their terms, but I don't see how. I had permission to use a stock image from the owner, and I've never intentionally done anything wrong.

They keep saying that I have multiple infringements, but I was hacked once and I've explained this to them. They don't even give me a chance to prove that I'm not doing anything wrong. And to make matters worse, they believe a bully over me! This girl called cuddleparty was bullying me, and I reported it to Depop. But instead of acknowledging my report, they closed my account! It's clear discrimination, and it's not fair.

I won't stop fighting for my account back. I have so many orders that I need to post, and I can't do that if my account is closed. Depop made a mistake by closing my account without letting me send proof, and they admitted to it. So why can't I have my account back? It's not fair that they're penalizing me for something I didn't do.

When I try to prove to them that I'm right, they just give me an automated response like "decision is final." They don't even let me explain myself! It's frustrating and unfair. I just want my account back so I can continue selling on Depop.

Please share this review so that Depop can see how unfair they're being. I'm not going to stop fighting until I get my account back. It's not right that they're targeting me for no reason, and it's not fair that they're believing a bully over me. Depop needs to do better.

I've been selling vintage clothes online and at markets for a while now. I'm a small business and rely on my income from my business. I don't use Depop much, but I have nothing but 5-star reviews. Recently, I reported a user for fraudulent listing practices. They were listing items under brand names that they weren't, and it was frustrating to wade through all the false listings to find what I wanted. Depop allows so many sellers to break the rules, and they don't seem to care.

But what happened next was shocking. I woke up to an email saying that my most popular item had been removed without any explanation. The email was so condescending, and it was clear that this was a personal attack against me. I think it was because I complained about the fraudulent listings. It's so obvious that someone on support was having a bad day and took it out on my account.

I've never had any interference like this before. All of my listings are identical, and I've never been reported for anything. It's clear that Depop doesn't care about small businesses like mine. They only care about their own interests. It's so disappointing to see this kind of behavior from an app that's supposed to be about buying and selling.

I urge everyone to boycott Depop. They're not a company that cares about their users. They only care about making money. It's so sad to see this kind of behavior in a world that's already so full of hatred and undercutting. We don't need this kind of negativity in our lives.

Depop is a platform that allows you to sell your secondhand goods, but it seems like they are not doing a good job in protecting their sellers. The reviews on Trustpilot are questionable, as some of them are selectively invited by Depop to write reviews, which makes it hard to trust the overall rating of the app. It's important to note that genuine reviews are the ones that are not "invited" and are not bribed to leave a comment.

The app seems to be wasting a lot of genuine seller's time by removing their listings for the smallest reasons. This is frustrating for sellers who are trying to build their business on the platform. It's also concerning that Depop doesn't seem to be able to discern between right and wrong, as they keep scammers on the platform while kicking out genuine sellers. This lack of protection for sellers is a major issue that needs to be addressed.

Furthermore, some of the people who work behind the scenes at Depop seem to be arrogant and proud when dealing with issues. This is not helpful for sellers who are trying to build a relationship with the platform. It's important for Depop to understand human interaction and relationship in sales, as this is crucial for building a successful platform.

The fees on Depop are also a concern, as they take 13% of the sale price. This is a high fee, especially considering the lack of protection for sellers. Vinted, on the other hand, is growing and will soon overtake Depop. More importantly, Vinted has 0% fees, which is a major advantage for sellers.

In conclusion, if you're looking to build your business on a platform, Depop may not be the best option. The lack of protection for sellers, high fees, and questionable reviews make it hard to trust the platform. Vinted seems to be a better option, with 0% fees and a growing user base.

I had a really bad experience with Depop a while back and I wanted to update my review because this company is really shady and will try to steal from you. Last week, even though my PayPal account wasn't connected because I'm not currently selling on there, I got a notification that someone had bought an item using Depop payments. I didn't want to sign up for Depop payments because I don't trust them with my money, but they put the payment on hold and said it would be released on Tuesday. They were originally supposed to refund the buyer, but they didn't.

On Tuesday, it said the payment would be sent to my bank account the next day, so I decided to give it a try and gave them my account and sort code. They asked for my card details too, but I refused because I know it's easier for money to be stolen that way. All they needed were my account numbers to pay me.

The next day, I woke up and they hadn't sent the money. They changed the payout date to the next day. At this point, I contacted my bank and told them I was worried that Depop and their money holding company, Stripe, would try to steal from me. My bank assured me that there was no way they could take money from my account with just those details. I asked if they could set up a direct debit to take my money, but my bank said I would be safe as long as they didn't have my card details.

Later that evening, I got an email from my bank saying that a direct debit had been set up by Stripe/Depop! I cancelled and blocked the direct debit, but it's clear that Depop did try to steal from me. They also didn't send the payment for the sold item and changed the payout date to tomorrow.

Depop is a lying, fraudulent company and I'm going to report them to Trading Standards and the Ombudsman for their illegal practices. I highly recommend that you avoid this company at all costs.

Depop is a platform where you can buy and sell items. However, I have had some negative experiences with buyers who are scammers. They use tricks to make off with your items, such as pretending they didn't receive the items or claiming that your items are not authentic. Even if you have a tracking number and requested a signature, and you are 100% sure the item you sold is original, which you bought from official stores back in the day, PayPal and Depop will refund their money. This means they have the money and the items, which is a disgusting selling path. I have sold on eBay, Etsy, and I also have my own website, and I have never experienced such disgusting selling experiences.

Depop never stands on your side, and their customer service will never reply to you. I am curious about how they run this business. Also, Depop is totally lacking in vintage luxury items knowledge. They will keep removing your vintage items and say they are not original. This is totally unbelievable, as I have been selling vintage items all my life, and this is my main profession. I requested to talk to the so-called Depop verify expert, but they have no reply, which means they refuse it, right? Why? Because they know we are more experienced in vintage than them, and they just want to keep some face. Or maybe this is how they make off our seller's money too. They take 10% commissions for every sale, but if there are any disputes, then that 10% will not be given back to the buyer. This means the seller loses their products, money, and still needs to pay off the extra 10% commission that they took off from the seller from each sale. It's ridiculous!

As an experienced 15-year seller on the internet with an excellent reputation, if Depop doesn't improve these serious problems that I mentioned above, they will end up failing in this business and closing down. Think twice before you join them as a seller.

So, I had the same experience as everyone else on here. I had a great account with great feedback, but then my account got suspended. I was confused because I had listed items that I had bought from other sellers who had active, not suspended accounts. But then they claimed that my items were used. Okay, so what kind of impression are they giving by allowing people to sell items that they then close accounts down for when they relist them? It doesn't make sense to me.

And don't even get me started on their rules in the cosmetic industry. They claim that perfume and other items are health and safety risks, but that's just false. No high-end beauty company would risk their customers' safety with perfume testers available for the public to use. These are sealed containers, so it's impossible to contaminate them.

Depop is a disgrace, and if they're an unregulated app promoting second-hand items, then they shouldn't be closing people's accounts down and keeping the extortionate fees without refunding them. They offer no customer service for the fees charged, unlike eBay. If you have a problem, they just pass you off to PayPal.

This app is absolutely disgusting and overrun by scammers and sad little girls in bedrooms who are jealous and will try to report your items to get your account shut down if you complain about an item they've scammed you for. It's too $#*!y and too backstabbing, and the awfulness of social media - trolling and vindictive behavior - is allowed on here, which results in innocent sellers getting targeted, abused, and then their accounts shut down.

Depop doesn't care, and this app should be shut down. It's not in line with any laws, and their beauty section is a mess. They take all your listings down and then close your account down, but they support scammers! Grace is rude and doesn't care. I've reported them to trading standards and am taking legal action against them. I advise everyone else to do the same. The more people who complain to trading standards and legally, the sooner this app will have to change.

Why is it that Depop, a supposedly popular online marketplace, lacks a basic function that is found on every other marketplace? I have been having trouble finding the Purchases link on both my laptop and Samsung Galaxy, and when I reached out to their customer service team, they asked me to troubleshoot the issue myself. Even after downloading the latest version of the app on my phone, the problem persisted. I was left wondering why this simple function is not available on Depop.

To make matters worse, I found multiple complaint links on Google going back 6-12 months, with people asking if anyone else has experienced the same issue. It seems like I am not the only one who has been struggling to find the Purchases link on Depop.

But that's not all. I also noticed that sellers on Depop feel free to cancel sales without any courtesy message to the buyer. And what's worse, buyers cannot leave a negative review for such unprofessional behavior. This means that Depop enables bad business practices, which is unacceptable.

When a company treats its customers poorly, it is only natural for them to share their negative experience with others. And that's exactly what I plan to do. I will visit 10 different sites, including several links on YouTube, to let people know that Depop's customer service is non-existent. They send generic cut-and-paste emails with instructions on how to fix your own problem, or worse, tell you to go F$#& yourself if you don't want to follow their time-wasting steps.

In my opinion, less is not more when it comes to customer service. And that's why I have decided to close my account on Depop. I would advise anyone who is considering doing business with them to think twice and cross their fingers that everything goes well. Because if it doesn't, they will be on their own.

Depop is a total mess, don't even bother. I mean, seriously, if you want to save yourself from a lot of trouble, just use Vinted or eBay instead. Depop is run by a bunch of out of date hipster [censored]s who have no idea what they're doing. They harass honest sellers with good reviews, yet seem to overlook the thousands of fake accounts set up to con people out of their money. It's ridiculous.

And don't even get me started on the way they delete items for no reason. I mean, they have a list of reasons as to why they delete items, but none of mine fell under them. So when I contacted them to point this out, apparently I need to provide receipts to prove what I was selling is mine. What a pathetic excuse. And the worst part is, they have hundreds of vintage sellers whom they promote, even though they break their "rules of selling" by using irrelevant hashtags. But instead of deleting their items, they promote them on the popular page. Talk about favoritism at its finest.

And do the vintage sellers provide receipts for their second-hand goods they're selling? I highly doubt it. It's just not fair. Don't use this app if you want to constantly be harassed by imbeciles who work at Depop, yet they still can't provide any kind of customer service. It's a complete joke.

And to make matters worse, my account has now been suspended due to supposedly being linked to another account, which it wasn't. I've gone back and forth with the "support" team, but to no avail. They won't tell me what account I was apparently linked to (because I wasn't), so then the response was I infringed their "terms of use" so my account won't be reinstated. What kind of nonsense is that?

The people that run this app all need to be fired because they are utterly awful and completely shocking. I urge anyone who has also had the same appalling treatment to contact Trading Standards and email BBC Watchdog. And please keep all email correspondence with the Depop staff as evidence too. It's time to put an end to this madness.

Don't even think about using Depop to sell your stuff. They took our $100 and then deleted our account without any warning. Sure, the app looks cool and trendy, but it's full of bugs and not worth the hassle. And don't even get me started on their customer service. You can only reach them through Twitter or email, and they never respond. And when they do, it's just an automated message that doesn't help at all. My friend and I started selling on Depop and we were doing great. We had 10k followers, 200+ sales, and good reviews in just a few months. But then Depop randomly banned our account, logged us out, and deleted our page. And we're not the only ones this has happened to. Their system is terrible because not only did we lose all our hard work, but buyers were confused too. Some even opened disputes because they thought we were scamming them and had blocked them. And now we have items that were recently purchased that we can't ship because we can't log in to print the shipping labels. And we doubt Depop will refund those people since they're not responsive. It's just a mess. First, they said we had a 48-hour suspension, but then the countdown timer kept getting longer and longer. It would say wait 9 hours, so we did, and then it said 6 more. Eventually, it said we had to reset our password, but when we tried, it said it couldn't reset the password for that email. And now we're banned forever, and it's not even clear what's happening. We put so much effort and money into this app, and it's taken it all away. And to make matters worse, they recently added a new form of payment called Depop Payments, where buyers can pay with their credit card instead of through PayPal. We allowed this setting to make more sales, and we made about 10 sales this way, but we never got the money from them. Depop said it was transferring to our bank and would take up to 10 days, but it's been months, and we still haven't received the money. We've emailed their support many times, but we've gotten nothing. Depop's customer service is a joke. We've given up on ever getting our account back. Someone needs to create a better platform.

I sold an item 5 weeks ago.

The item was delayed in been delivered and the buyer filed a report that the item was not received. She then messaged me to inform me she had recieved the item and thanked me for the free lip balm for the delay. She is now after much communication refusing to pay me. Saying she doesn't know how to do so. Its 28 euro I am awaiting. It doesn't sound like alot but it is the principle. I have contacted depop viamy account many times with no avail. How do I get my payment? Have sold many products and never had an issue before. Very annoyed about this.

I sold a top on April 2nd, & made a trade on April 3rd (and agreed a price with the person I was exchanging with, so I paid them and they paid me). Both of these payments added up in my depop balance to around £60 and the funds were ‘available’ shortly after and originally due to be paid to me on April 5th.

This payment date was pushed forward, and initially I thought nothing of it as I know there’s often a 5 day processing time for funds. However, I sent both buyers their items on Tuesday 4th, and received a 5 star review from the first buyer around a week after. I also made a couple of smaller sales of around £10-15 since the original sales.

Then, once a week had passed and Depop was still withholding my balance, I contacted customer support. I got 2 vague emails, 1 claiming I had a negative balance from a refund (I have not issued any refunds recently) & 1 claiming I had ‘insufficient funds’ and it was a ‘bank issue’. These responses seemed to have been copied and pasted with a tiny bit of modification (I.e. a telltale sign was the latter email containing the phrase ‘due to your bank account had insufficient funds’). I contacted my bank on Monday 17th April and they let me know that there had been no attempt for depop to pay anything in, and they can not decline an incoming payment due to a bank account having ‘insufficient funds’.

It is now Tuesday 18th April, and my total payout of £86 (from everything I have sold this month) has been pushed forward to Wednesday 19th April. Depop are now ignoring my emails. This is 2 weeks from when I was initially supposed to receive £60. I have had positive reviews from everyone I sold items to. I am at a loss as to what to do because depop are refusing to resolve this - I never want to use depop again and am beginning to think I’m never going to receive this payout.

Another frustrating thing is that around £12 of the money I am due is from postage I paid out of pocket, and £30 is from the trade where I essentially swapped the same amount with the buyer on top of the item trade. In other words, only half of the money being withheld is a profit - the rest is just money I paid out of pocket.

Within two minutes on December 30, 2022, Depop deleted an item I had listed, banned me and marked me as a threat to their community without a warning or allowing me to help rectify the situation, per their policy. They have ceased all communication with me and are refusing to “process or fulfill any further payouts to my account” made from my last sale on the platform, which has since been delivered. Prior to, I had an active account with a good reputation and reviews. I have every bit of evidence to prove my case as I plan to obtain the fund’s rightfully owed to me. If you use or sell on this app, I would get away before they are finally shut down or before they do something similar to you.

I already put in a complaint and it was denied. The seller specifically said that the trainers I am buying are real Jordans however they are not they are counterfeit. I have other pairs at home and they are nothing alike. The real Jordan ones have the sizing chart on the tongue of the shoe these do not. I will attach a photo. Secondly the real Jordan ones have ‘Nike air’written on the inside of the shoe in red as you can see the ones I bought do you not. Under the buyer protection I should be covered as it specifically says that if I buy counterfeit item that was described as Real I am eligible for a refund or a tan so I do not know why am I am not it is unfair, my username is kesi_xo and his is Joelhunter457