Depop
Reviews and Complaints

I am a frequent user of the app, but one day it required me to put in my age before continuing on the app. I put in my birthday, only right before I clicked accept, the year reset to 2020. This likely caused the app to think I was too young to use the app and my account was immediately suspended. I am looking to appeal the ban as I have identification to prove my age.

I sold an item to a buyer and received an email from a Depop email address claiming I needed to put down a $250 security deposit in order for the money from my sale to be transferred to my bank account. I was told that my sale money and the security deposit would be returned to me within a few days. I haven't heard anything back from the email address or Depop. I also haven't received my original payment from the buyer.

I am sending messages to buyers & not getting any reply’s. I was communicating ok, until a lady did not refund as she said she would. This resulted in PayPal retrieving the money from her. I don’t use the Depop app, as I can’t sign into my Apple ID to upload the app.

I am not sure if I have been seen as a negative buyer? I am not. It was her obligation to refund. Anyway I am not being responded to by any sellers & this is not fair.

Why can’t I use e-transfer? My ads keep getting taken down anytime I ask to do e-transfer. The reason I want to do transfer is because of PayPal’s GOD AWFUL fees. Wtf? Money is being taken from my account without reason on account of paypal and depop also takes fees for no apparent reason all the time… also even after the buyer has confirmed they’ve received their package and it’s shipped out my money continues to stay on hold for so long, and I’m not new to paypal anymore. Fix your [censored] depop.

on july 22 i sold a magazine for $16. as of august 11 the money has been stuck in depop payments an not in my bank account. i have supplied depop with all information accounts been verified all sale sold receipt e mailed . i never get a resolution they just keep repeating i need to send them the same info over an over again. they do not have a phone number and i am now worried depop is a scam site. please someone help me on this. thank you

This is Chris's Father.

Please cancel and refund both gift cards $150.00 and $299.00

Cancel Chris's depop account and remove my social security number, photo ID, bank info and any personal information.

Do not use or share my personal information with any third party or any website company.

I didn't Authorize or approve my personal information to create an account on Depop.

Please confirm this email to refund full money and cancel unauthorized account 

Thank you,

Angel Rosso

I have an unauthorized withdrawal for $193.37 out of my checking account. The transaction is pending, and will actually be taken tonight. I am filing a fraud claim with my bank, as it seems my ATM card has been compromised. The information says only DEPOP LOC [protected] NY. I called the number and there is a recording stating that the number is no longer valid, and I that I need to go to a website of which name I cannot understand. Sounds like Etsy, Epsy, or SC. I obviously am not giving my card number or bank information on this complaint, but my contact number is [protected]. I would like my money back!

Deborah Jacinto

Dear Sir / Madam,

I am writing to you to raise an issue about: Shopping

The issue that I have experienced was: My account has been hacked. The email address was changed on 21.06.2022 which I received an email from Depop to confirm. I had not changed my email address and I had no requirement to do so. I contacted them today to report this and have been informed that my account has been suspend due to an infringement of their Terms and Conditions. I was informed there was an email sent to me regarding this infringement explaining the reasoning. I have not received this email. I have spoken to several people online with no help or resolution and having emailed back several times to request a copy of the email regarding this infringement I have not received and details of how I make an official complaint, I have received no reply or resolution.

It occurred on: 24/06/2022

This meant that I have lost access to my account, my account has been hacked and my personal data is at risk.

I would like a copy of the email that was sent to confirm my infringement and details of to whom it was sent.

I would like confirmation that my personal data is protected.

I would like rectification of the account hacking I have experience.

I would like my account reinstated.

I would like an explanation as to why there is so little regard for their customers.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Annette Cumpsty

I do not have an account with you and I didn’t buy anything on your site. However, my credit card was charged twice for a $200.34 amount and $137 amount on Saturday. How do I get money back from this and stop this payment? It was charges on the 18th of June

Item is not describe as mentioned in description very far off I’m very dissatisfied I want a full refund of my money sellers is not cooperating there’s a hole and paint stains in the item that purchased which was not mentioned too me at all it was rated 9/10 for condition of the item it I as by far way off more of a 3/10 he said it was flawsless but clearly it is not!

So I had an account on depop with my email weird. Little.Angel0.[protected]@gmail.com (I made it in like 6th grade it's so embarrassing) but I was trying to change my username but I must have clicked something wrong because I accidentally clicked save on the wrong age and now am locked out of my account and I can't even log into a different account on my phone because it recognized my device.

The reason I'm really stressed about this is because I made a purchase on the account and even when I still had the account it hadn't been shipped, so I'm kind of scared it won't get shipped and ill lose my money. Please give me my account back! :(

I sold an item a month ago and my payment will not release to my bank account, it keeps being pushed to the next day everyday. I have sent an email 4 times, and I get an automatic response with generic information. I need a human to reach out to me on why I am not receiving my payment. All my information is correct and up to date.

wellhellomarylou is the seller i bought from. I tried messaging them several times as i have not received my order yet. I bought it from a Uk seller and I am from canada. I would like help please

- thank you

dear depop,

i have a very serious issue and i need your help urgently please

yesterday 22/02/22 , i had received money (98£) to be precise from using your app and selling clothes. The issue i made was that i had connected a bank account by mistake that was not my bank account so i have not received this money and it has gone to some random person. if you could please help me out as soon as possible as i need this money urgently and if you need any more details of this incident please do feel free to contact me. my account is Jack_scanlon. the account i sent it to ends in ****0505 and the sort code was 60-01-39 - this is not my ACCOUNT

thanks

jack scanlon

I bought a telfar duffle from a seller and after I bought it they erased their account and the items. I want a refund immediately. I have all the proof and want the money back ASAP.

English version

I had my Depop account hacked, someone sold fake items to a person who never received their item. Depop sent all the emails notifying me of the dispute in my spam, so I never received them and I only heard the news in a letter I received in the mail informing me that the situation was in the hands of a bailiff. Now I owe money to PayPal for a mistake I didn't make. I am a student I can not afford to embark on a case of justice or to pay such sums when I HAVE BEEN HACKED. I called all possible services and now I don't know what to do, I CAN'T pay that amount and I don't have to hang around in court cases for something I DIDN'T DO. HELP ME. Sincerely, Garcia Eleanore.

French version

Je me suis faite pirater mon compte Depop, quelqu'un à vendu de faux articles à une personne qui n'a donc jamais reçu son article. Depop ont envoyé tous les mails me prévenant du litige dans mes spams, je ne les ai donc jamais reçus et je n'ai appris la nouvelle que dans un courrier que j'ai reçu par la poste m'informant que la situation était aux mains d'un huissier. Maintenant je dois de l'argent à Paypal pour une erreur que je n'ai pas commise. Je suis étudiante je ne peux pas me permettre ni de m'embarquer dans une affaire de justice ni de payer de telles sommes alors que JE ME SUIS FAITE PIRATER. J'ai appelé tous les services possibles et maintenant je ne sais plus quoi faire, je NE PEUX PAS payer cette somme et je n'ai pas à traîner dans des affaires judiciaires pour quelque chose que je N'AI PAS FAIT. AIDEZ-MOI. Cordialement, Garcia Eleanore.

I have been a Depop buyer for many years with no problems. I had planned to begin selling there also. Yesterday I had a message pop up asking for my date of birth. I sent it to them and they said I am underage and suspended my account. They want a photo of my ID which I am not comfortable sending them. I told them if I were underage when I opened my account I would be of age by now. I am far above the age requirement, btw. I told them they have my physical address, my phone number, and my email address, that's enough. Now they say they need to verify that it's me they are talking to.? Who else would it be after all these years? I think it has something to do with Etsy acquiring them this year. Depop used to be a great place to be. Their communication has been good but they seem unwilling to make an exception for a good customer, I feel very unappreciated. I don't think it's very professional or courteous to lock someone out of their account for no reason. I would like access to my account.

My son made his first sale on Depop recently and was told that he needed to pay a $250 refundable deposit in order to receive his payment. He was emailed by someone claiming to be Emily from [protected]@yahoo.com and told he needed to pay $250 through a cash app, then he would receive his payment AND get his deposit back.

His item was delivered to the seller, and the seller paid, but Depop won't release his funds into PayPal until they receive this deposit.

This supposedly mandatory deposit isn't mentioned at all in Depop's terms of service statement.

The email is highly suspicious and looks like a scam, but I'm unable to contact anyone at Depp. The phone number listed isn't operational.

We haven't paid the ransom deposit and my son's money is still being held.

As a seller, I sold a poster to a customer and for some reason the shipping label wasn't able to download nor print when I needed it. So I sent it with my own shipping sticker that I had to pay for out of my own pocket. I sent my customer the tracking that I got when I sent the order so she knows when it arrives. I also have a copy of it so I can check when it arrives as well but I would like some of my money reimbursed since I ended up spending the amount that I made from the transaction to pay for the shipping. Thank you for your time.

My daughter has been given a lifetime ban on depop. It was sometime ago when she was selling rucksacks which were similar to Cancun but she was not selling them as fakes, She was outright banned so set up other accounts which have also been banned. Today's ban was for buying through goods and services because her PayPal didn't have enough money in it and topping up would take a few days. She is a very talented and creative young girl working towards making her own clothes and selling them. She is very interested in fashion and has an eye for buying and selling. She is 18, was not aware she was anything wrong with her first ban and since then you have banned her for trying to continue to sell on depop. I feel a lifetime ban for these reasons is unnecessarily harsh and unfair. If possible could you please reconsider allowing her to re-open her account. Her name is Nicole Brown, [protected]@hotmail.co.uk, [protected]