Authorize
Reviews and Complaints

I recently had an experience with a company called authorize.net that offers merchant services. At first, I was impressed with what they had to offer. However, as I delved deeper into their pricing structure, I found that there were hidden fees that made the service less appealing. I decided to close my account, but unfortunately, the process was not as straightforward as I had hoped.

As a new customer, I was required to fill out some paperwork before I could close my account. Despite doing so, I found that my account was still open and I was still being charged. This was a frustrating experience, and it made me feel like I was being scammed.

Unfortunately, this was not my first negative experience with authorize.net. In the past, I had a transaction worth $1,000 that was held by a third-party company for no apparent reason. Despite my efforts to resolve the issue, the company refused to release the funds. I was even asked to provide signed sales slips for an e-commerce transaction, which seemed like an unreasonable request.

What's more, I found that authorize.net has no oversight over the third-party companies they do business with. This lack of accountability is concerning, and it makes me hesitant to trust the company.

Overall, I would advise others to avoid authorize.net at all costs. While their pricing may seem attractive at first, the hidden fees and lack of accountability make it a risky choice. Instead, I would recommend using a more trusted service like PayPal, which has a better track record and fewer problems.

When we first started using Netsuite, we were excited to hear that Authorize.net had a native connection to NS. We quickly signed the paperwork and were eager to implement the service. However, within an hour of trying to set it up, it became clear that they had no solution for us. All they offered was a virtual terminal that required us to manually retype transactions. Needless to say, we never processed a single transaction and cancelled the service.

Despite cancelling, we continued to receive bills from Authorize.net. After making over 6 calls to their customer service, they finally agreed to remove the charges. However, they failed to do so and even sent our account to a collector. When we tried to explain the situation, they gave us the analogy of ordering cable service and cancelling on the same day, but still owing for the month. However, the difference here is that the service never worked in the first place. It's like if the cable company came out to install and couldn't make it work, but instead of trying to fix the issue, Authorize.net threatened us with lawyers and collectors.

When Authorize.net works, they may be a fine company. However, when they don't, they offer no help and act like jerks. It's frustrating to deal with a company that doesn't take responsibility for their mistakes and instead tries to bully their customers into paying for a service that never worked. We would not recommend Authorize.net to anyone and suggest finding a more reliable and customer-friendly payment processing service.

Authorize.net is a company that I would not recommend to anyone. Their customer service is absolutely terrible! I signed up with them in July, but unfortunately, I had to cancel my account the very next day. They assured me that everything was fine and that the cancellation was approved, and that nothing would be charged to my account. However, to my surprise, I noticed a $99 set up fee charge on my debit card in August.

I immediately contacted their customer service to have the money returned to my account. However, they informed me that I needed to speak to my account manager, "Mike," to get the refund. I tried to contact him for weeks, leaving numerous messages and voice mails, but he never called me back or responded to my emails. Every time I called, I was met with unhelpful customer service representatives who were unable to assist me.

Finally, after a month and 10 days, I was able to speak to a manager who transferred me to Mike. He assured me that the money would be refunded to my account, but I would have to wait for 10 business days to receive it. It has been two months now, and I am still waiting for my money to be returned.

In conclusion, I would strongly advise against using Authorize.net. Their customer service is terrible, and they do not seem to care about their customers. I have had to deal with this headache for two months now, and I still have not received my money back. Save yourself the trouble and find a different company to work with.

So, I was on the hunt for a processing company and I put through an application. Unfortunately, they couldn't help me out as I'm Canadian and needed an SSN or ITIN in order to open an account. I was a bit disappointed, but I moved on and forgot about it. Little did I know, they were charging me monthly for a service I never did get! When I noticed the payments coming out of my account 10 months LATER, I was shocked. I called the bank and had them cancel the charges and reverse the last few payments. I thought that was the end of it, but boy was I wrong.

After I did this, I got a message from Authorize.net saying I OWED them money! FOR WHAT?! I was so confused and frustrated. Then, to make matters worse, I just now got a letter from collections OMG saying I owe $100 OMG! I couldn't believe it. I was so angry and upset. I decided to call Authorize.net and give them the last 4 digits of my bank account, the name of my company, the address, and e-mail. The lady on the other end said she could find it and needed me to login to their website. This is where I said NO. I'm not logging into anything to do with this company! I don't trust them and I don't want to give them any more information than they already have.

In my opinion, DO NOT give them your bank info or anything else. They are scammers and I don't want anyone else to go through what I did. I'm not sure what to do about this being Canadian, but I'm going to do my best to avoid the website and anything to do with this company. It's just not worth the hassle and stress.

Watch out for Authorize! They may seem like a good deal with their low processing fee per transaction, but once you start using their service, they hit you with fee after fee after fee. And if you're using a Droid phone, they make you set up two accounts, which means you get charged DOUBLE for one service! It's not fair, and it's not right.

And don't forget about the $99.00 annual report fee per account. They say it's for sending the IRS a 1099 report, but that report is mandated by law, and they're not allowed to charge for it. I've filed a formal complaint with the Missouri Attorney General's office, and I hope they do something about it.

I never thought I'd have to write a complaint like this, but Authorize has left me no choice. They don't understand compromise, and they don't care about their customers. I've asked to speak to a supervisor, but they're never available, and they never call me back.

It's been two months, and they're still taking fees out of my account, even though I've cancelled my account and have confirmation that it's been cancelled. I had to go to my bank office to get it stopped.

But there is hope! I found a processor who truly has no fees other than when you run the cards, and they have the same rates as Authorize. So don't make the same mistake I did. Stay away from Authorize and find a better processor.

I'm a home inspector and I just started my own business. A few of my clients couldn't attend inspections and asked if they could pay with a credit card. I decided to set up an account with authorize.net. At first, everything seemed great. I was able to process four transactions without any issues. However, after those four transactions, I received an email from authorize.net stating that my account would be closed and all funds would be held for 120 days. I was shocked and didn't understand why this was happening.

I decided to call the support number and spoke with a representative named David B. Unfortunately, he wouldn't give me his last name. When I asked him why my account was being closed, he stated that he couldn't give me a reason because it was proprietary information. I was confused and frustrated. What did he mean by proprietary information? I asked him to explain, but he refused to give me any information.

Feeling helpless, I decided to go to my bank and have them call authorize.net. My banker was shocked to hear what was happening and how authorize.net wouldn't even give me a reason for closing my account. I had to close my business account to prevent them from stealing my money. I also attempted to refund the money to my clients, but if that doesn't work, my clients will have to claim fraud at their bank and wait for repayment through the fraud department.

I regret ever setting up an account with authorize.net. Please beware of this company. I will be filing a complaint with the FTC and the attorney general. It's important to protect yourself and your business from companies like this.

I been using authorize.net for a long time, like 15 years. I run a business and I recently signed up for e-check services so my customers can pay with their bank info. I was happy when they approved my request. I charged one customer $1000.00 and waited for 7 days for the money to be deposited in my account. But it didn't happen. I called them and they told me to keep processing payments so they can see regular activity and then the funds will be deposited in 7 days. So I charged another $4000.00. But then they sent me an email cancelling my e-check account without any warning or explanation. They told me to email them in 90 days to ask for my money back. I called them and talked to their underwriters. They were so arrogant, rude, and self-serving. They didn't care about my situation at all. As a small business owner during Covid, I need that money. I already provided my services to my customers, but now I have to wait for 90 days to get MY MONEY back, with no interest. This company is so sleezy and you should stay away from them. I even contacted my state's district attorney to investigate their practices. They are criminals.

I am absolutely flabbergasted by the unprofessionalism of this company. It's like they don't even care about their customers! I had a problem with my billing and reached out to support.authorize.net, but all they did was copy and paste some generic response about how they "understand my concerns" and told me to call in. What's the point of having an email support if they're just going to tell you to call in anyway? It's ridiculous!

But that's not even the worst part. They overcharged me by over $200! Can you believe it? And to make matters worse, they had TWO accounts set up for me and were billing them both! When I tried to get a refund, they just gave me the runaround. I went back to support.authorize.net, but they just told me to call in again. So I did, and they said they would investigate and get back to me. But what did they do? They sent me another one of those copy and paste emails denying my claim!

I mean, come on! They even acknowledged that there were two accounts set up, but they still won't give me my money back. It's like talking to a brick wall! I'm so fed up with this company that I'm going to dispute the charges and tell everyone I know about their shady practices. I'm even going to the Internet Retailer annual conference to warn other website retailers about these thieves.

If you're thinking about using authorize.net, I would strongly advise against it. They're just going to steal from you and give you the runaround when you try to get your money back. It's like they don't even care about their customers. Don't make the same mistake I did!

I'm a software engineer with over two decades of experience, and I recently had an unpleasant experience with Authorize.net. I had some questions about a "Returned Payment Fee" that appeared on our statement, as well as some other hidden fees, so I decided to call their customer service line. Unfortunately, the man I spoke with was extremely unprofessional. He spoke to me as if I were a child, using language that was condescending and belittling. He even went so far as to falsely claim that they have over 400,000 customers and that they don't need my business. Needless to say, I was not impressed.

When I asked to speak with a supervisor, things only got worse. The man placed me on hold for over 30 minutes, and every few minutes I could hear someone breathing on the other end of the line. Eventually, the call was disconnected, and I had to call back several times before I was able to reach a supervisor. Even then, it took considerable effort to get the issue resolved. The supervisor did eventually admit that the fee was a mistake and gave me a credit, but it shouldn't have been so difficult to get to that point.

To make matters worse, every time I tried to communicate with Authorize.net via email or their contact form, I received a response up to three days later that was riddled with typos, misspelled words, and invalid characters. It was clear that the responses were either being answered overseas or via an automated system, which only added to my frustration.

Based on my experience, I would not recommend Authorize.net to anyone. It seems that they cater primarily to very small businesses and make a large percentage of their revenue from hidden fees, setup fees, and penalties. If you're looking for a new gateway processor, I would suggest looking elsewhere.

This website looks like it hasn't been updated in ages. It's really hard to navigate, and they put my business in the wrong category on the customer statements. They said it was coming from Chase/Paymentech, but when I called Chase, they told me it was actually coming from Authorize.net because it was correct in their system.

If you want to put the name on the card, you have to use two fields for first and last names. You can't just use one full name field like Amazon does. We only use one field internally because we sell to different countries, and it's much easier for our customers who aren't in the U.S.

Their customer service is terrible too. I was trying to enable the PayPal option, but it kept giving me an error. I opened a case, and they just closed it after two weeks and said they had no idea when it would be fixed. They said they escalated it to an engineer and asked for my login names, but it's been 6 months and it's still not fixed! I even posted about it on their community board, but no one replied. I didn't wait for them and just integrated PayPal directly without Authorize.net, and it works fine.

Their SDK is also really old. It doesn't work with .NET Core. They uploaded a beta release 4 years ago, but it doesn't work anymore, and they never bothered to update it. They said they would support it, but they never updated it or even replied to anyone asking if an update was coming.

I'm thinking about switching to Stripe or another service that's more modern and easier to use.

They sent me a letter indicating that I am a member of something I know I didn’t apply for then they’re telling me I got a 15 day trial and after that day I will be paying $23.87 on a monthly basis cancel any time why should I cancel something? I’ve never establish and I’m not sure if there’s any information with these people who are they can mess with my bank account but I’m just wondering who are these people and how do they get your information.

I created an Auth.net account a month ago. Auth.net never provided the requested service. I attempted to close my account 4 times but was not successful. Auth.net withdraws funds from my bank account without providing any service whatsoever. I have never even logged into my account.

I have been in touch with my attorney about Auth.net and they are more than willing to create a Class Action Law Suit against Authorize.net. If anyone is interested in joining a class action lawsuit against Auth.net, please contact me via this thread. I will also continue to monitor this thread for interests.

Bad. Nothing else to say. I didn't even start working with them but was charged anyway.
I thought that at first, I would have to activate my profile and only then they would start billing me. But as it turned out, they don't even need any reason for doing that, so be very careful when providing your credit card information. They just use it when they want without telling you.
Of course, I requested a refund and they even agreed, but what's the point of this if it's been 2 weeks and there's still no money? Useless

They are very aggressive.
They disabled my account because I didn't change the password on time, that's why when I was about to use their service it turned out that it was impossible because all of my money was unavailable.
I called them numerous time and I wish it was useful because the lines were always busy and no one picked up the phone, which is very very sad. Why did they find a person who monitors the system that disables accounts, but couldn't find someone who would work with the customers?

Be careful before starting using them. They are very sneaky and are glad to cheat you.
They have lots of additional and hidden fees, so your total monthly payment may be different from the expected one.
They charge you without any notification, without explanations. For something you never requested. If you complain them about it, they will only blame you and hang up on you.
Beware, buyers.

I was registered on the website www.authorize.net. After I decided to stop my e-commerce, these ### should close my account, but these jerks didn’t do it. I had no idea that my account was still opened and they continued to take money from me. I noticed it only several days ago and no idea how to stop these bogus charges, ‘coz no one replied to my emails. Please, help me to stop this scam.

Authorize.net and its affiliate companies are horrible. $99 fee just to see if your 'eligible' for their services. No particular advantage on rates VS paypal when looking at all the fees.

Sales/Support is awful, they disconnect you when trying to transfer from one department to another, and you on hold in the middle of your call several times in a few minutes! It's the strangest phone system, I've ever heard.

I never used the service once, and I yet was billed. Never even logged into the control panel even once. When you create an account, you get other companies that handle part of service. It's a mess. I thought I was waiting for approval for weeks when the sub company was requesting more financial information, even though my 'gateway' account was approved. Now of course you can get a refund because you've exceed the 48 hour mark. I was told my account was approved but locked. Meaning that I couldn't withdraw anything from it till I supplied the paperwork, but I could only put money into it.

Even though you've signed up with one company you've got to track down the scraps of your account that are located else where. They continue to bill you, but pretend not to know about the sub accounts with other vendors. I had to ask over and over to cancel my merchant account. At least six times before the sales person could give me information on it.

When is the last time you bough a car, but the lug nuts were from a different company and that company had separate billing? And because you didn't ask for a refund on the lug nuts they wouldn't let you return the car? That's the kind of service you get with Authorize.net.

In my opinion their signup process is a nice little scam. Who else wouldn't offer a refund to you if you didn't use the product, and the account was locked so you couldn't withdraw any money from it.

I've had a paypal account for years and never any any issues like this. I can only imagine what kind of hell those people have had that trust them to manage their online sales.

I cannot believe the nonprofessional behavior of this company. They steal from you and their support is a joke. You write to support.authorize.net and no matter what you say, no matter what your issue is--they copy and paste about "how concerned they are and they understand" and tell you to call in. What is the point of this support email? I had to threaten harassment if they didn't stop sending me those copy and paste emails!

That aside---they over charged me over $200. They had TWO accounts set up for me and were billing them both! Then will not credit me back. Tried the support.authorize.net first--again told me to call in. So, I called in—they said they would investigate and get back to me. What did they do? Sent me one of those copy and paste emails denying my claim!

They verified and acknowledged there had been two accounts set up and they STILL won't credit me back. I'm going back to dispute charges, will be notifying other website retailers at the Internet Retailer annual conference, and posting about these thieves everywhere possible.

If you operate with this kind of unscrupulous conduct as authorize.net does, the word WILL get out.

They are like talking to a door knob----that steals from you!

Authorize.net operates with unethical practices. I could not load their product to my website and they started billing me without clear communication. Their website is not user friendly. Their fees are not communicated very well, if they were I would not have been so surprised when a debit to my brand new business checking account hit. I was charged for the insuf. funds by them and my bank. a 10.00 charged cost me 58.00. I had not even gone live with their product before I was charged. I had started to fill out the set-up pages and then stopped, according to their unethical practices they consider that active. I did not have their seal loaded to my website like it said would happen yet they can charge me.

This poor excuse of a merchant company “Authorize.net” put a hold on my transactions-deposits because they said I was over my limit. My company takes in over 1 million annually and “Authorize.net” held all my deposits over $1, 300 for 30-days. How am I suppose to pay my suppliers and my workers for the products we already shipped! “Authorize.net” almost put me out of business.

Since then we acquired a real merchant account with our bank direct. We now have a merchant machine on our desk direct to our bank.

We will never use an internet merchant account again, and we suggest you don’t ether.