Credit Sesame
Reviews and Complaints

Credit Sesame has really helped me to keep track of my credit scores and raise my purchase power.

I have always appreciated the reporting that CreditSesame gives to me on a timely basis. I only wished they scored the same as credit reporting agencies who use the FICO scoring system. In any event...the service is free and still very helpful.

The site has gotten me really interested in checking my credit score.

Credit Sesame has helped me get and stay on track with my goals to better credit!

Credit sesame has been extremely useful for credit monitoring and recommendations.

Fairly easy to navigate other than being able to easily find actual account listings.

Thanks for giving me the opportunity to get my score . Had not checked it for some time.

I'm very happy with Credit Sesame! It's helping me get my finances in order and I 100% trust them with my information.

Awesome Program for persons who want to improve their credit score. Recommendations were appropriate. Thank you Credit Sesame!

Credit Sesame is great. I have PAID credit monitor sites, and credit sesame is always the first to alert me to a possible threat

I love Credit Sesame! It's easy to work with and understand and gives me an excellent picture of my credit as it stands! Great job Credit Sesame!

Great way to verify and monitor your credit. Easy to use. Acurrate information and recommendations to improve your score. Excellent site credit information

Sesame has been okay with me. It's quick and I get alerts whenever someone access my credit etc. And, they are fairly accurate with my credit # rating. No complaints here...

Credit Sesame spams me three times a day. Your business license should be revoked for violating federal and state laws for unsolicited advertising. Please do not contact me again

If you want a true report on credit, an honest appraisal with ideas for upward change, this is the place. My only regret is that I didn't know about them earlier. My sincere thanks.

One of the better credit monitoring websites. Getting alerts when ANYONE tries to tap into my credit ... is what I love about Sesame. I would have no problem recommending this service.

Great updates, references to great credit cards, very informative, always helpful with equipment loans and small business, Awesome site credit sesame *** Carpenter/Builder

My credit is way better with you than on Experian yet when I apply for anything and have to use the score you gave me they always say it is not accurate and that company gives me a way lower score than what you gave.

I was very pleased to use Credit Sesame and then it was free. I'm checking to see how to raise my credit score and they give you what would be best for you to help raise the score. I would recommend this company to anyone.

The site is a joke. My credit report is not correct nor is my Transunion credit score. I open a new account with my bank to purchase a credit card. But, they keep on showing me different credit cards saying your approve. How can I be approved for something that I never applied for. Do not trust this site.

Thanks to R?.? unwavering commitment, I received a substantial portion of my investment funds back. It was an incredible relief, and I cannot express my gratitude enough. Their professionalism, integrity, and efficiency exceeded my expectations, making the entire recovery process significantly less stressful

Starting June 2923, Credit Sesame charges $9.99 for accounts w balances < $500. I received no notice of this charge. I don't use this site. They have reported me to credit bureaus for late payments of $1, to pay for these new fees. Canceling account with them is dificult but email from then Aug 14, 2023 says they will terminate my account in 5 days. Meanwhile they added a new charge, they say, on August 7, but it did not appear on my account before August 14. No response to my question, what was fee for. Then they said, cancel premium service. I checked and wrote back, I don't have premium service. No response. In another email they reference a ? Agreement. However I received no notice of this impending fee. I now am disputing charges, takes a lot of time

Sesame Cash changed its policy back in May 2023 to start charging what it first offered as free checking. I had $0 in the account and asked them to close it. There is nobody to speak to and after almost a month it charged me $9.99. Then i tried to close the account and it wouldn't let me unless my account was clear. Since nobody was answering i did this, and after a week it still shows pending and now they sent me a $3.99 fee for inactive account. It's not inactive if i'm paying! So now again i can't speak to anyone and this will just continue from what i can tell with 6 emails to them asking to close my account over the past 2 months and Still nothing.

SUper predatory and the fact you can't speak to anyone leaves you with your hands tied.

Hello my name is danyiel wadkins and I have for the last 2 months been trying to get ahold of someone to cancel my subscription. No one has reached out. I have asked repeatedly in email request to cancel my service and I continue to be charged. I have also asked for a refund to no avail. I will not stop commenting om social media platforms or forum groups until someone from this predatory company reaches out to me. I think it's ridiculous that you can't speak to an actual person when it's dealing with your credit. Call the number and it's strictly for credit seasme banking and God only knows I feel sorry for those people. Again I want my service cancel and money refunded.

I have been getting my direct deposits every Friday morning as they are sent every Wednesday and this Friday June 9th 2023 my direct deposit was not posted in my account I live paycheck to paycheck I contacted my employer and she said it was sent and it shows on her end it was received well I have not gotten it I am very angry I have bills due and no gas to get to work or food to eat this is simply not right they keep telling me there is a delay in deposits wow they sure don’t delay accepting our direct deposits so what is the delay I need my money ASAP picture I am attaching shows my last deposit on june 2 from my employer and the amount in my account when it should be more please take care of this issue

I set up direct deposit with Credit sesame on May 17th, received a confirmation email that they were working on it. I NEVER RECEIVED A CARD, OR MY PAYCHECK! My money says it was deposited into an account, I have no knowledge or access to!

I tried contacting them through the chat and they directed me to a none working number. The "rep" just kept saying press option #1...when I did, the automated voice just kept saying...sorry it didn't understand! There is No way to actually talk to a human. A company needs people, because customers are people!

I have downloaded sesame credit loan app from Google Play Store and applied for loan, application review my documents and everything it offered me 1,90,000 Indian rupees. To avail the loan they asked to pay 5% processing fee 9500 before loan disbursement. I paid as requested but after then no one is responsible and customer service also not responding. I need my 9500 Refund immediately as my family is in critical condition and I will be filing Cyber complaint next week if I don't receive my money back. If any update call me on [protected].

One more important note - I have entered everything correctly my bank details my personal details but they changed my bank account number in personal information of the app and giving reasons like I have entered wrong account number. You can refer application reviews in Google Play Store. same problem with many poor people. Please help us to live 🙏

Big cheats and cyber crime..

Initially started filling application form to get loan and submitted aadhar card and filed the requested details. Post this, it navigated to customer support and started the looting process in step by step.. started with processing fees of 25000 and additional costs in a sequential manner. After filling every thing app popped a message saying credit limit is reached and cannot sanction the loan. Overall I have paid 25000 + 25000 + 8500.

Thanks and requesting you to initiate the refund of said paid amounts.

Never borrow the loan from such cheating app and dont commit similar mistake what I made.

I had Fraud on my Sesame Cash Card. Filled out paperwork. Even have proof I was on an airplane at the time flying to a funeral. Was told that I made the purchase and nothing could be done. I had to contact the merchant. They don’t even have a fraud department only customer service. We’ll come to find out there is no store for the charge on my card. It doesn’t exist. But yet they will not refund my money, nor look at my proof of flight nor call the supposed fake merchant with me. Instead they are scamming my money from me. They are a fraud. I filled a police report against them s d now a CFPB complaint. Everyone should take their account and close them now. I even have proof my identity has been stolen but they don’t care.

I deposited $2500 into my credit Sesame Sesame cash account for savings no more than two weeks later the money mysteriously disappeared. My wallet and my phone were stolen yet even though, I submitted a copy of the police report they are still claiming that I was responsible for all the transactions and all the transactions are sent to a service I no longer use. I haven’t used for almost a year and have no recent ties too. You would think they would use the resources to find out who took my money instead of finding some way to not have to pay me back.

I received emails and didn't sign up to this service. I received emails at around 3am UK time saying welcome to someone who is not me. Then 3 more emails saying that the account had logged in and could increase the credit limit. I have never heard of this company, I did not sign up to this service. They did not send any emails asking the account to verify their email - since if they did they would know that this email does not belong to whoever signed up using it. The emails have no data protection link allowing me to notify them that the email is not for me. Whoever signed up with my email is acting fraudulently and this company have not carried out the necessary checks to assess this before offering them credit. I want them to close and disable the account using my email without permission.

Trans Union and Credit Sesame ,Inc, remember 10 points just sign in , Credit Sesame ,Inc is doing people wrong ever time you sigh you Trans-Union takes 10 points of your credit . they say you can check your credit whenever you won't but not with Credit Sesame , Credit Sesame and Trans-Union are the same and i like to have all my points put back on my credit . this your proof from credit report ,TransUnion has reported that your credit score has decreased by at least 10 points. Your updated score is posted below and will not be reflected in your Overview page until your next free score refresh. Next StepsMonitor what factors influence your credit score by logging into Credit Sesame. Details Updated Score: 510 > logging into Credit Sesame. < 10 points that is illegal and i want my points put back and Trans Union and Credit Sesame to stay away from credit

In Nov & Oct of 2020, $*** was deducted from my account by sesame cash. I called them to find out about the charge they said 2 cards were issued for me and my wife with a $*** balance in them but the email address on file is incorrect and I need to send an email to verify identity to get money back. That process took 4 months every time I call they ask me to send an email and wait. finally, after speaking to a manager I found out someone open 2 cards in my name and took the money. If you look online this is a common issue with this bank and they keep promising to take care of this issue but no calls return and they put you on hold forever. Please stop using this bank They are scammers $*** is a lot of money for me and now my bank says it's too late to file a dispute. I'm filing a lawsuit against this company and I will update here once I get more info.

Credit Sesame keeps billing me for recurring charges I did not make. Unable reach Credit Sesame to get these FRAUDULENT charges removed and stopped I have never made any transactions whatsoever with Credit Sesame, either free or premium. Credit Sesame keeps charging my credit card for monthly recurring charges. When I cancel my credit card, Credit Sesame falsely claims that recurring charges are authorized on my account and is able to charge recurring charges to my new account number. I have tried to call Credit Sesame to resolve this issue, but the only number I can reach is the number to open a new account with Credit Sesame. I get transferred to a phone number that no one answers for 30 minutes. Or I get a voicemail that I leave a message with but get no answer to my voicemail message. I believe Credit Sesame is complicit in making these fraudulent charges.

I have not had access to my account I'm months, since before last year. I have a sesame cash account with them with funds in my account that I have no access to and it's been so long that I've had access that I don't even remember how much money was in it. I have called them over a dozen time times for a resolution as well as emailed them. Many times agents out me on 30 min holds and never return *** the line gets quiet *** disconnected. The only update I have gotten was that my account was compromised and they will resolve it in 24 hrs. It has been days and I still can't access my account, nor did they provide me any notification of this alleged compromise. When I sign in it just tells me to sign into my account to confirm details via email or contact support. I have not received any emails and customer service is incompetent, dismissive, or just negligent.

Automatically applied for multiple loans without allowing my express consent. I expressed that I wanted to look at pre-qualified offers. This is a service that is offered by other credit building companies, without any hard inquiries, without any soft inquiries, just looking based on your information. This is the service that I thought they were offering. Instead my inbox is crowded with all of these denials from companies I don't even know and it's a new one every day. I have cancelled my account as a result but the denials still keep coming. This is lowering my credit score which I worked very hard to get and have purposely not done any hard inquiries and now this business with their lax way of handling this has messed that up. It appears I am not the only one who has been a victim of this service and will dispute all actions once they are present on my credit report.

Credit Sesame opened a bank account in my name without my knowledge, authorization or consent. I never heard of Credit Sesame until I received a Sesamecash in the mail. This was a Sesame Debit Mastercard issued by a bank that I had never heard of either. I called the bank, Community Federal Savings Bank in Woodhaven NY. They said that they could not give me any information about the the card or the bank account to which it was attached since the card had been issued by Credit Sesame Inc. The bank said I had to contact Credit Sesame at a toll free number ***). I tried several time to get sdomeone of the phone and eventually got a woman who told me that she would cancel the card, but she could not provide me with any information about how the account had been opened. She promised that I would receive written confirmation but after more than one month I have heard nothing.

For two years, I have been receiving texts stating I have a new Credit Monitoring alert. I have never signed up for this, and am unable to cancel. Beginning in January , I began receiving a series of texts, mostly ones stating I have a new Credit Monitoring alert. I have never signed up for this service. Additionally, when I've tried to contact customer service, the automated online portal states it will only send email communication to the email addressed listed under the account. I have never created an account, nor do I want one, so it is impossible to communicate to understand why these alerts started and who is behind them. I am concerned that someone is using my information, including phone number, to access sensitive personal and financial information. I have no way to know who created this false account and what information they have access to, and no way to communicate with Credit Sesame.

I have signed up with Credit Sesame and the vast majority of the time I have not been able to login with my login information. I have recently sent them 10 emails about this and always get back an automated response with articles to review and try to solve the problem. I have tried ALL OF THEM and still it isn't working. It is obvious that it is something with their system that needs to be resolved. They have my very personal information and their lack of response leads me to believe that it is in the wrong hands. They do not take care of requests or problems. Ordinarily I would just walk away from a business like this but they have access to my personal information. I am tempted to file a complaint with my state attorney general because if my info gets into wrong hands I need to have this documented. This is ridiculous that I should have to go to these lengths. I would caution anyone thinking about doing business with them to reconsider.

Sent an email to find out how I became a premium member without giving consent and asked them to refund me and 1 month later still no action. So I found 2 charges on my account I never consented to and emailed creditsesame about the situation. After my initial first email they responded saying it was under review I never got another email after even with several more attempts of sending emails and not 1 response. After a month of waiting and telling them about the situation and to cancel so I didn't get barges again here I am with them attempting to charge me again if it wasn't for blocking them they would have got me for more money without trying to help resolve my issue. I emailed them again asking what they're thinking with .ore words of frustration and have still yet to hear from them and it's been over 24 hrs now and I linked screen shot of case number they gave me for reference in every email I sent. Bad business and a bunch of thieves is how I feel about them.