I took out a month to month contract with Supersonic, I cancelled a few months later because I had taken out a contact with Vuma for fibre. Later I moved house and in that particular area they didnt have fibre available so I opted for Supersonic again seen that I have used there services previously with no problems. I was paying the monthly fees and one day I had no service and called Supersonic to query. and to my surprise I was paying the bill but the payments were allocated to the old account I had before I cancelled and replaced with fibre. I have queried this with Supersonic (Shiehaam) with no resolution and today I received a letter of demand from some attorney demanding payment. I requested a data usage statement from supersonic previously, showing that I used the data with no success but I they have managed to hand me over and now I received a letter of demand.
Desired outcome: I want this issue resolved
Confidential Information Hidden: This section contains confidential information visible to verified company representatives only. If you are affiliated with company, please claim your business to access these details.
Please can someone assist to get this matter resolved
