Swanson Health Products / Swanson Vitamins
Reviews and Complaints

DO NOT BUY FROM THIS COMPANY! I received an email saying 'thank you for your order' confirmation for almost $65. worth of items. I had not ordered anything. The order was placed by someone in Georgia, and was to be sent to someone with my name in Texas. I live in New Hampshire. The customer's name and address were clearly stated on the order and it was not me. Someone there was too stupid or lazy to make sure the order went to the correct account, and just picked the first person in their files with my name (evidently). This was the beginning of a nightmare. I immediately called them trying to correct the situation promptly. I got nowhere on the phone, with the foreign person telling me they would 'talk to the supervisor' and get back to me. They never did. Instead they sent another email saying "MY" order had been cancelled! (It wasn't my order, you idiots!) They also said my account was "flagged" and I should change my email address and my password. Are you kidding? UM, NO! They actually tried to punish me for their stupidity. (I have lived at my address in NH for over 25 years, and had my email address for almost 20. The person who actually ordered has the same name, but lives in TEXAS. I have never lived in TX). In addition. the person who actually ordered this merchandise has still not been informed that their order was cancelled because they emailed me instead of to the email address of the 'orderer'! All this has just happened this week. In addition to trying to resolve this by phone and getting nowhere, I emailed them multiple times, also to no avail. I found the email address of their LEGAL DEPT. and I have just emailed not only customer care but also the legal dept. and demanded that they completely DELETE MY ACCOUNT, AND ALL MY INFORMATION from their site. If I don't receive confirmation of this, we will have our attorney contact them. I WILL NEVER ORDER FROM THEM AGAIN, and want everything deleted from their site, and to be taken off their mailing list. STRONGLY ADVISE that you buy elsewhere. I have now found very good deals on what I need on Amazon, and it's not Swanson brand.

My family has been ordering from Swanson for probably 30 years, and since the pandemic this year, there has been items constantly in and out of stock, which I understood at the beginning of the pandemic.

However, seven months along, they have gotten even worse. Every time I place an order, there are always several items they don't have, and even after I order, they send out partial orders because items have gone out of stock while the order was being filled.

This month is the worst. I placed an order on Saturday, and got an e-mail today saying part of my order was shipped. ONE item was sent out, and the order had probably more than 10 items, since I place orders every month that are over $100.

They only had ONE item out of an entire order? I have sent complaints to them about this, but nothing has been done, and now it appears to be even worse. Many people depend on supplements for their health, and after seven months, they should have been able to get on the ball by now.

I got a promotional e-mail today telling me to hurry up and take advantage of their sale because items "are still available." What a joke. They shouldn't advertise sales they can't honor when half their inventory is out of stock, especially what they call "high-demand" items. Every month is now a crap shoot, and you order from them wondering exactly what you will actually be sent.

Swanson needs to get its act together if it wants to keep its customers. I can only imagine the frustration of customers who have signed up for auto-ship of items when they find out that they're not getting items they depend on. I'm glad I'm not one of those, but either way, they will have to jump through hoops to keep us at this rate.

I have been ordering from Swanson's for years and years and this is the first time I've had a complaint. I ordered the Triple Iodine Complex for my under active thyroid. It has 12, 500 mg. Since the instructions on the bottle said not to take if you were taking prescription drugs which I am, I was afraid to take them. Found out on Google that 1, 100 mg. is all that an adult should take in a day. My question is: why are you selling something that is much too strong and might do damage to the person who is taking it? I've wasted my money on this and now am afraid to take it.
Thank you.
Spencer Stokes
793 Wilmoth Road
Dobson, NC 27017

I'm very disappointed with Swanson Vitamins! I have purchased a shampoo from this website and when I received my order I decided to try it right away. I've opened the bottle and felt a strange smell. I couldn't understand what was wrong and where from that nasty smell came. I checked everything carefully and found out that my shampoo was already old! I contacted them and said that I received an old product but they refused to do anything about that. They actually did not believe I was telling the truth. Will not order from them again!

I've ordered some vitamins from www.swansonvitamins.com and received some tracking information. Few days later I got a message stating my order was shipped, but it never showed up. My tracking information stopped updating and I contacted Swansonvitamins customer care and asked what was going on. They said that there was a bug in their tracking system and that everything was ok with the order and it was on its way. Well, three weeks already passed and still nothing. This company is not trustworthy.

Dear Sir/Madam, I have ordered products form Swanson Health for many years. It was always a joy to have my call answered quickly from the mid-western ladies with kind and patience voices. I was saddened today when I placed my order and a man from India answered after I had waited a long time for a representative to take my order. Is Swanson Health now having other countries handle their calls? If so it is extremely disappointing. My understanding was the Swanson Health was keeping the jobs in the US. I look forward to your response. Thanks you.

I notified Swanson several timers.. and they confirmed each.. that a refill order would be cancelled.. as yet the ### keep filling the refill even though I am on record to stop. This company is one ### den as they will do anything to get revenue... even losing a customer. I am in process of reporting them to US Govt complaint center in FBI. (IC3.gov)This company needs to be put on "scam company" list.

My sister bought vitamins for herself and for the kid from the website www.swansonsvitamins.com. She placed the order and it was discount for these vitamins, but when she proceeded to pay, the total sum rose. She didn’t understand why, but she couldn’t cancel the order. I’m waiting for the order and already have tried to contact the seller, but he doesn’t respond. Does anybody have the same situations with these people?

I recently ordered 12 bottles of Swanson's Probiotics-4. When they arrived, all 12 bottles were going to expire in 4 months. I called to ask if I can find out the expiration date prior to ordering but they said that information is not available. I ended up buying a similar product from eVitamins.com and they gave me the information in less than one minute. Even though we have been customers for over ten years, I decided that we must not be valuable enough.

I bought supplement and vitamins from the company www.swansonvitamins.com. The company is really bad, so stay away from them. I got the order recently, but it wasn’t full. I contacted the customer services and asked about it, but the rep started to persuade me and told that they put all items. As well as the rep started to speak with me in rude and inappropriate manner. These people are scammers and liars, who promise a lot, but in result you get nothing. Please post your comments about this company.

My sister bought Swanson vitamins from the website www.swansonvitamins.com. She paid money and got the confirmation info. After that the rep told that if she had any problems, she could return the order back. It turned out that my sister had allergy on one component, so she couldn’t use the vitamins. She wanted to return the order back, but seller suddenly refused. These people are scammers and liars, who promise a lot, but in result you get nothing. Please post your comments about this company.

I am not complaining about this company. I am responding to the complaints made about Swanson Vitamins. I have been buying supplements from this site for many years and I find this company to provide the purest ingredients at very reasonable prices. Swanson's list of products includes virtually every vitamin known to man plus pretty much all herbal supplements that have ever been claimed to provide health benefits. Yes, many of these products do not do what they claim to do, so buyer beware. In terms of herbal remedies, you must do your research and look for real clinical trials to find out which supplements work and can be effective for your needs. Once you determine which supplements are good for you, then I recommend ordering them through Swanson, as you will get the purest product at the best price.

As I was about to reorder a high bioavailable product, I discovered they had changed their formula by adding cheaper, less bioavailable ingredients. Then they censored my negative review about the newer/cheaper product and refused to post it. This site should NOT be trusted; they lost my business. Please read ALL labels, even if you've already purchased the product previously; they switch formulas (probably hoping that the consumer won't notice).

SITE CLEARLY STATES THEIR VITAMINS HAS NO MEDICAL CLAIM THAT MEANS THEIR MEDICINES ARE NOT SURE. THEY ALSO HAVE POOR CUSTOMER SERVICE.