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Swap review: Account services

I
Author of the review
6:58 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

To a supervisor or manager:
I have been a customer and preferred seller since 2017 and on average, I sell 4 items per week. Your total lack of customer service is appalling and I expect immediate answers and resolution including $595.61 owed, plus a return of all my items worth at the very least 1,000!.
1. Why have you deleted my account left with hunderds of items worth thousands of dollars? I followed your instructions and have contacted swap support literally a dozen of times with no answer or a computer-generated message.
I sent 12 emails asking for help on:

1. 4/18
2. 5/4
3. 5/21
4. 5/24
5. 6/4
6. 6/28
7. 7/26
8. 8/2
9. 8/12
10. 8/20
11, 9/10
12. 9/11

2. Where is my missing payout of $400.61?...
3. My last email from you showed a payout of 192.20 on 12/13/22 - yet this amount does not exist on my paypal account!
And since you deleted my account, details are unavailable at view payout details here: https://www.swap.com/payout/17178336513/?a=20231213ee925733b2&account=5154124724
4. And so the grand total I am missing without going further back is $195+400.61 = $595.61
And, of course, all the clothes left on my account, which your company has seemingly claimed as your own.
5. My emails since 12/16 from swap show that I have sold the following:

3/22 - 4.79
3/21 - 3.89
3/19 - 3.19
3/19 - 5.99
3/17 - 7.99
3/16 - 3.99
3/14 - 3.99
3/12 - 3.99
3/12 - 7.99
3/11 - 3.99
3/ 08-3.99
3/6 - 6.39
2/28 - 3.99
2/24 - 3.99
2/23 - 13.59
2/23 - 6.39
2/22 - 6.39
2/22 - 6.39
2/21 - 6.39
2/19 - 6.39
2/18 - 3.99
2/18 - 9.59
2/13 - 5.30
2/11 - 3.99
2/11 - 9.59
2/11 - 7.79
2/9 - 3.99 + 3.99 = 7.98
2/8 - 6.39
2/5 - 9.59
2/4 - 7.59
2/1 - 9.59
2/1 - 11.99
1/31 - 7.79
1/30 - 6.39
1/28 - 9.59
1/27 - 3.99
1/24 - 12.59
1/24 - 4.89
1/21 - 6.64
1/17 - 11.19
1/11 - 7.69
1/6 - 6.00
1/5 - 9.99 + 9.99 =19.98
1/5 - 5.99
1 /4 - 5.99
1 /4 - 5.99
1 /4 - 5.59
1 /3 -9.59
½- - 5.99
1/1 - 6.00
12/31 - 6.00
12/29 - 5.99
12/28 - 9.99
12/27 - 5.99
12/27 - 9.99
12/27 - 9.99
12.27 - 9.59
12/25 - 7.19
12/17 - 6.49
12/16 - 10.00
= 400.61

Please do not send me the automatic reply I keep getting back. I need to speak with a live person asap because at this point, this is theft and I am hoping to resolve this with your company without escalating further.
I expect payment and to receive all my items back, or to be paid for them as well.

Desired outcome: Money owed, minimum of $1595.61

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  1. Swap Contacts

  2. Swap phone numbers
    +1 (630) 296-0146
    +1 (630) 296-0146
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  3. Swap emails
  4. Swap address
    850 Veterans Parkway, Unit A, Bolingbrook, Illinois, 60440, United States
  5. Swap social media
  6. Nick
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    Nov 21, 2024
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