Swap reviews and complaints 1
View all 28 complaints
Replied
Swap - money scam
I was disappointed with the services of the website www.swap.com. I bought some toys and children clothes from them, but they sent me incorrect sizes of clothes. I contacted the customer services team, because I wanted to change the sizes. The man told me that I needed to pay for shipment and send clothes back, and within 5 day I would receive new order. I did that, but I haven’t received new order. I called them again, and the man was irritated with my call and refused to help me. Please post your comments about this seller.
The complaint has been investigated and resolved to the customer's satisfaction.
we are extremely sorry that the clothes you bought do not fit. We are a consignment store, so unfortunately we are not able to change the sizes, but we have a 100% refund policy, so we will refund the items to you as we always do in this kind of situation. Based on our refund policy, we will also pay for the return shipping if the size listed on our site was wrong (differs from what is on the size tag of the item).
We are very, very sorry for the inconvenience.
Best Regards,
Swap.com Support
Latest Swap Reviews
Account services Theft Stole My Refund Return Label never sent Paid for items-have not received themGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
On 4/5/23, I received an email that swap.com changed platforms and that accounts cannot be transferred. This resulted in loss of all clothes for sale and over $150 credit with the store from previous purchases. No response from multiple emails and phone messages for Over a month. Very angry. They need to give me my clothes and money back.
Car accident. bills piling up. Being sent to collections. Swapp lawyer says they will talk with St.Lukes and take care of it. Now all my bills are going to collections.
They have 4 boxes of my items since last year that was never listed. I excuse after excuse. Now that they have a new platform you can’t even find your inventory of boxes sent to them. I have emailed them and yet to have received a response.
i don't know why they Have Block me out of my service page i cannot get to my page in Paris TX swap shop . they been blocking me for the last 2 weeks.. i don't think i did any mistakes or maybe i did with out of my knowing. any way with you please Give some Help in Order to do my business thanks a lot::: Harout Vartanian
thanks for every thing!
I ordered some clothes and everything went through it said it will send the tracking number to my email but I never received anything. I think this was the transaction id 2bsap8b5 idk if that will help or not... ..., ...
What I received is not what I ordered so I went on Swap.com/RMA and return them it's been a few business days that I have not seen any credit on my credit card for the transaction . I'm wondering where is my money ? You got your clothes but where's my money that I used to pay for them. Terrible service. Won't ever use this site again
The company I was working for laid off me and my sister and 200 Employees allegedly failed to provide us notice of this termination they have failed to pay wages I know one of the co-workers failed a complaint against them also her name is Delaney Haefner case number is 1:18-cv-05682
Terrible site and haven’t gotten back to me about my money that I spent on the clothes I returned. Won’t let me speak to a live person though