CB Airlines and Air Travel Swiss International Air Lines Delayed luggage and no compensation from airline

Swiss International Air Lines review: Delayed luggage and no compensation from airline 1

Sindyb of toronto, CA

Feb 27, 2024 1:55 pm EST

Verified customer

Review updated: Nov 23, 2024

Featured review

I am a resident of Canada. I travelled with SWISS airlines to Zurich, Switzerland from London, UK on January 15th, 2024 with a return trip scheduled from Zurich back to London on January 18th and then my return with (Air Canada, separate booking on January 20th). Upon arrival in Zurich, my luggage was not delivered by the airline (SWISS AIRLINES).

Due to the delayed baggage, I spent more than $1500 CAD in the four days I was in Switzerland to purchase new work clothes, shoes, winter jacket, suitcase. My destination was Davos, Klosters not Zurich and I have proof of that I was to be attending the World Economic Forum in Davos for work. Unfortunately, as this was a work trip and I thought my luggage would arrive on the same day or one day later, I booked an airport hotel in Zurich so that if the luggage came, I would be close by as Davos Klosters, is 2hrs driving distance from Zurich one way. I would not have been able to stay 2 hours away and rush back to Zurich to collect my luggage during work hours if the airline had found my luggage.

As you can imagine, I couldn't have gone up Davos the day of my arrival without ANY clothing or personal needs that were in my bag. Getting to Davos daily and back to Zurich cost me OVER CHF600 daily for the car. Unfortunately, Zurich is expensive, and I had to buy most personal items that were missing and it was in the middle of winter and I had one light jacket which was not sufficient for the extremely cold weather in Switzerland. I also needed snow boats as Davos is full of snow during that time of the year. which was a major inconvenience as I had to be on the road daily at 5am to make my meetings for 8am and be driving in the cold and snowy conditions at 11pm midnight daily back to Zurich arriving at the hotel for 1am. My health was impacted, emotionally and mentally I was impacted. I couldn’t function as I should have at my job due to the missing luggage and I overspent, a budget that I didn't have. Not to mention I left Switzerland without my bag on January 18th and the airline had NOT communicated anything nor updated the missing luggage link, basically my luggage was deemed unknown as to where it was. I only received an update that my bag was being sent to Zurich on January 19th but I had already left Switzerland and bound for Canada. Why the airline didn't contact me to check where I was as they knew from my flight ticket I had departed Zurich on their airline is puzzling. Why was my bag being sent to Zurich when my flight with them was to leave Zurich on January 18th.

I got back to Canada and I was sick for 4 weeks with a heavy cold due to catching pneumonia during the travel in Switzerland and not having adequate clothing. I have sent 7 requests to SWISS Airlines and they have ignored all of them.

Claimed loss: I would appreciate a REIMBURSEMENT, an apology from the airline. I spent $1500 unbudgeted buying personal necessities, work clothes, winter jacket, snow boats, hotel stay at the airport, new suitcase

Desired outcome: I would like a reimbursement oof at least $1000 minimum for my pain and suffering, missing my personal belongings.

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Maria Illiano

1 complaint

1 comments

Maria Illiano of US

Nov 23, 2024 4:09 pm EST

Verified customer

Of all Airlines around the world that I flew with, SWISS IS THE WORST. THE LIST IS TOO LONG TO TALK ABOUT. FROM THE UNPROFESSIONAL AND RUDE AGENT ON THE GROUND TO CUSTOMER SERVICE ON THE PHONE. I lost all my precious gifts from Italy , my baggage was damaged and everything was stolen.
No one was able to help me, no manager, to talk, email address automatically with an answer always the same .I am so frustrate,and mad.No one to ask for help.I hope they close this company.

Swiss International Air Lines - no full refund given 8

Swiss International Air Lines - they didn't honour their word

Swiss International Air Lines - racism 3

Resolved

Swiss International Air Lines - dreadful service, missing luggage 2

Resolved

Swiss International Air Lines - theft from checked in baggage 1

Resolved

Swiss International Air Lines - horrible service

Resolved

Swiss International Air Lines - Compensation for a cancelled flight

Swiss International Air Lines - swiss airlines and customer services

Swiss International Air Lines - False info provided/refuse onboard

Swiss International Air Lines - Reservation 724-9749218420

View all Swiss International Air Lines reviews and complaints

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Swiss International Air Lines emails

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Swiss International Air Lines address

P.O. Box 2013, Zurich, 8032, Switzerland

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