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CB Airlines and Air Travel Swiss International Air Lines Missed connection
Swiss International Air Lines

Swiss International Air Lines review: Missed connection

L
Author of the review
1:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I was due to travel from London to Zurich, connecting to Rome on 7.9.2023. There was a discrepancy in the passenger count resulting in the flight being delayed. Instead of 08.40-11.20 it operated 10.11-12.59. The onward flight was 12.40-14.20. I was rebooked onto another airline flying 18.45-20.10. The total delay was 5h 55m on timetable and 6h 10m actual. This appears to me to be a very simple claim under EU/261/2004 missed connection legislation.

When I contacted the Customer Services I got two responses, claiming Swiss didn't operate the flight. It was clearly a Swiss A.321neo aircraft owned and operated by the company. They then closed the case without taking any action despite two replies form me requesting information on their definition of "operating carrier".

It seems the airline has a poor reputation in the industry for paying these claims.

"The flight you indicated LX317 on 07 September 2023 this was the flight you were rebooked to upon the cancellation of your initial flights LH2483 & LH187 on 11 September 2023 was operated by Lufthansa airlines.

Therefore in line with the said regulation, only the operating carrier can process your claim.

For this reason, I must inform you that a further evaluation or compensation is not possible on our side.

Iliseva Waqata

Consultant

Customer Feedback Services / R1S

Swiss International Air Lines Ltd.

Customer Feedback Services

P.O. Box

8010 Zurich

Desired outcome: Payment of the EU/261 compensation owed plus expenses for a day's car hire charged and not used plus some recognition of the amount of time and administrative hassle this has cost me

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  3. Swiss International Air Lines emails
  4. Swiss International Air Lines address
    P.O. Box 2013, Zurich, 8032, Switzerland
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Swiss International Air Lines Category
Swiss International Air Lines is ranked 22 among 221 companies in the Airlines and Air Travel category
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