Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Airlines and Air Travel Swiss International Air Lines Refunding after cancelled flight
Swiss International Air Lines

Swiss International Air Lines review: Refunding after cancelled flight

W
Author of the review
5:38 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The agent Mrs, or Mr Akuila Saukuru
Consultant
Customer Feedback Services / R1S
Did not answer my e-mails repeatedly and in fact was not seriously interested in my refund request.
His or her statement about e-mails is possibly untrue and certainly not relevant.
Copies of the correspondence are given below
The first request for refunding was by form about July 19th
Yours sincerely
W.A. Veenhoven
Complaint form sent earlier, about July 19th
I did not get an answer properly.
Swiss flight annulation dd 15-07-2023
Flight number LX736
Passengers 2
Declaration
Reservation of seats € 28,00
Inconvenience € 100 x2 € 200,00
Loss of time spending
Missing of social event
Food and beverages € 30,00
Total € 258,00
The agent Mrs, or Mr Akuila Saukuru
Consultant
Customer Feedback Services / R1S
Did not answer my e-mails repeatedly and in fact was not seriously interested in my refund request.
His or her statement about e-mails is possibly untrue and certainly not relevant.
Copies of the correspondence are given below
Yours sincerely
W.A. Veenhoven
Dear Mrs Saukuru,
The costs that in my opinion should be reimbursed are
Considering the flight back, from Zurich to Amsterdam
Seat reservation on 15 July € 28,-
Inconveniance and loss of time 50% discount on flight back
Lunch 16 July € 13,57 (ABN paid 11.29 hr)
Yours sincerely
Willem Veenhoven
T 0031 6 [protected]
Van: [protected]@swiss.com
Verzonden: maandag 28 augustus 2023 05:45
Aan: [protected]@hetnet.nl
Onderwerp: Case no. 2307-LX-09964
Dear Mr. Veenhoven,
Thank you for your message of 24 August 2023.
Your flight LX736 of 15 July 2023 unfortunately had to be cancelled at short notice. On behalf of SWISS and our cooperation partners, I apologize for the inconvenience you had as a result.
In case of flight cancellation, SWISS of course contributes to the direct costs incurred by our guests (e.g. for meals, beverages, accommodation if required). Please send me the corresponding receipts for the costs incurred.
I hope you understand that we can only reimburse reasonable costs.
On receiving this information I will proceed to process your claim as efficiently as possible.
Looking forward to hearing from you soon.
Yours sincerely,
Akuila Saukuru
Consultant
Customer Feedback Services / R1S
Swiss International Air Lines Ltd.
Customer Feedback Services
P.O. Box
8010 Zurich
Switzerland
SWISS.COM
Dear Mrs Saukura,
You failed to answer my e-mail below.
Again, this is unacceptable.
If you do not answer in due course I will send a formal complaint tot Swiss.
Yours sincerely,
W.A. Veenhoven
Van: [protected]@hetnet.nl
Verzonden: zaterdag 7 oktober 2023 11:46
Aan: '[protected]@swiss.com'
Onderwerp: RE: Case no. 2307-LX-09964
Dear Mrs Saukuru,
The reaction and comment you sent below is quite unacceptable.
I don’t now wether or why I missed some of your e-mails.
Anyhow you should take up your responsibility and pay me my very modest declaration as mentioned.
I am confident that you will do so in due course. You know my banking number.
Yours sincerely,
W.A. Veenhoven
Dear Mrs Saukuru,
The costs that in my opinion should be reimbursed are
Considering the flight back, from Zurich to Amsterdam
Seat reservation on 15 July € 28,-
Inconveniance and loss of time 50% discount on flight back
Lunch 16 July € 13,57 (ABN paid 11.29 hr)
Yours sincerely
Willem Veenhoven
T 0031 6 [protected]
Van: [protected]@swiss.com
Verzonden: woensdag 4 oktober 2023 08:11
Aan: [protected]@hetnet.nl
Onderwerp: Case no. 2307-LX-09964
Dear Mr. Veenhoven,
Thank you for message of 3 October 2023.
Regrettably, you have failed to respond to my two previous requests.
For now, we will consider this case closed pending your response.
Regardless, it would be our pleasure to welcome you back on board SWISS and count you among our satisfied customers.
We wish you an eventful week ahead.
Yours sincerely,
Akuila Saukuru
Consultant
Customer Feedback Services / R1S
Swiss International Air Lines Ltd.
Customer Feedback Services
P.O. Box
8010 Zurich
Switzerland
SWISS.COM

Claimed loss: € 258

Desired outcome: Sustaining

Confidential Information Hidden: This section contains confidential information visible to verified Swiss International Air Lines representatives only. If you are affiliated with Swiss International Air Lines, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Swiss International Air Lines reviews & complaints

Swiss International Air Lines - no full refund given 8
Swiss International Air Lines - they didn't honour their word
Swiss International Air Lines - racism 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Swiss International Air Lines - dreadful service, missing luggage 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Swiss International Air Lines - theft from checked in baggage 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Swiss International Air Lines - horrible service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Swiss International Air Lines - Compensation for a cancelled flight
Swiss International Air Lines - swiss airlines and customer services
Swiss International Air Lines - False info provided/refuse onboard
Swiss International Air Lines - Reservation 724-9749218420
View all Swiss International Air Lines reviews and complaints

  1. Swiss International Air Lines Contacts

  2. Swiss International Air Lines phone numbers
    +1 (189) 020-0515
    +1 (189) 020-0515
    Click up if you have successfully reached Swiss International Air Lines by calling +1 (189) 020-0515 phone number 0 0 users reported that they have successfully reached Swiss International Air Lines by calling +1 (189) 020-0515 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +1 (189) 020-0515 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +1 (189) 020-0515 phone number
    Ireland
    +1 (800) 102-5838
    +1 (800) 102-5838
    Click up if you have successfully reached Swiss International Air Lines by calling +1 (800) 102-5838 phone number 0 0 users reported that they have successfully reached Swiss International Air Lines by calling +1 (800) 102-5838 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +1 (800) 102-5838 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +1 (800) 102-5838 phone number
    India
    +1 (803) 852-6562
    +1 (803) 852-6562
    Click up if you have successfully reached Swiss International Air Lines by calling +1 (803) 852-6562 phone number 0 0 users reported that they have successfully reached Swiss International Air Lines by calling +1 (803) 852-6562 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +1 (803) 852-6562 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +1 (803) 852-6562 phone number
    Indonesia
    +41 848 700 700
    +41 848 700 700
    Click up if you have successfully reached Swiss International Air Lines by calling +41 848 700 700 phone number 4 4 users reported that they have successfully reached Swiss International Air Lines by calling +41 848 700 700 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +41 848 700 700 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +41 848 700 700 phone number
    100%
    Confidence score
    Switzerland
    +1 (877) 359-7947
    +1 (877) 359-7947
    Click up if you have successfully reached Swiss International Air Lines by calling +1 (877) 359-7947 phone number 0 0 users reported that they have successfully reached Swiss International Air Lines by calling +1 (877) 359-7947 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +1 (877) 359-7947 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +1 (877) 359-7947 phone number
    USA and Canada
    +44 345 601 0956
    +44 345 601 0956
    Click up if you have successfully reached Swiss International Air Lines by calling +44 345 601 0956 phone number 2 2 users reported that they have successfully reached Swiss International Air Lines by calling +44 345 601 0956 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +44 345 601 0956 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +44 345 601 0956 phone number
    100%
    Confidence score
    United Kingdom
    +61 130 029 0365
    +61 130 029 0365
    Click up if you have successfully reached Swiss International Air Lines by calling +61 130 029 0365 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +61 130 029 0365 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +61 130 029 0365 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +61 130 029 0365 phone number
    100%
    Confidence score
    Australia
    +64 800 945 220
    +64 800 945 220
    Click up if you have successfully reached Swiss International Air Lines by calling +64 800 945 220 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +64 800 945 220 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +64 800 945 220 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +64 800 945 220 phone number
    100%
    Confidence score
    New Zealand
    +43 810 810 840
    +43 810 810 840
    Click up if you have successfully reached Swiss International Air Lines by calling +43 810 810 840 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +43 810 810 840 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +43 810 810 840 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +43 810 810 840 phone number
    100%
    Confidence score
    Austria
    +32 78 155 319
    +32 78 155 319
    Click up if you have successfully reached Swiss International Air Lines by calling +32 78 155 319 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +32 78 155 319 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +32 78 155 319 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +32 78 155 319 phone number
    100%
    Confidence score
    Belgium
    +45 70 105 064
    +45 70 105 064
    Click up if you have successfully reached Swiss International Air Lines by calling +45 70 105 064 phone number 2 2 users reported that they have successfully reached Swiss International Air Lines by calling +45 70 105 064 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +45 70 105 064 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +45 70 105 064 phone number
    100%
    Confidence score
    Denmark
    +33 892 232 501
    +33 892 232 501
    Click up if you have successfully reached Swiss International Air Lines by calling +33 892 232 501 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +33 892 232 501 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +33 892 232 501 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +33 892 232 501 phone number
    100%
    Confidence score
    France
    +49 698 679 8000
    +49 698 679 8000
    Click up if you have successfully reached Swiss International Air Lines by calling +49 698 679 8000 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +49 698 679 8000 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +49 698 679 8000 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +49 698 679 8000 phone number
    100%
    Confidence score
    Germany
    +41 445 111 447
    +41 445 111 447
    Click up if you have successfully reached Swiss International Air Lines by calling +41 445 111 447 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +41 445 111 447 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +41 445 111 447 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +41 445 111 447 phone number
    100%
    Confidence score
    Italy
    +31 900 202 0232
    +31 900 202 0232
    Click up if you have successfully reached Swiss International Air Lines by calling +31 900 202 0232 phone number 2 2 users reported that they have successfully reached Swiss International Air Lines by calling +31 900 202 0232 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +31 900 202 0232 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +31 900 202 0232 phone number
    100%
    Confidence score
    Netherlands
    +47 81 000 012
    +47 81 000 012
    Click up if you have successfully reached Swiss International Air Lines by calling +47 81 000 012 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +47 81 000 012 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +47 81 000 012 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +47 81 000 012 phone number
    100%
    Confidence score
    Norway
    +48 225 123 921
    +48 225 123 921
    Click up if you have successfully reached Swiss International Air Lines by calling +48 225 123 921 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +48 225 123 921 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +48 225 123 921 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +48 225 123 921 phone number
    100%
    Confidence score
    Poland
    +351 808 200 487
    +351 808 200 487
    Click up if you have successfully reached Swiss International Air Lines by calling +351 808 200 487 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +351 808 200 487 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +351 808 200 487 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +351 808 200 487 phone number
    100%
    Confidence score
    Portugal
    +7 495 411 8443
    +7 495 411 8443
    Click up if you have successfully reached Swiss International Air Lines by calling +7 495 411 8443 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +7 495 411 8443 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +7 495 411 8443 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +7 495 411 8443 phone number
    100%
    Confidence score
    Russia
    +34 901 116 712
    +34 901 116 712
    Click up if you have successfully reached Swiss International Air Lines by calling +34 901 116 712 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +34 901 116 712 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +34 901 116 712 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +34 901 116 712 phone number
    100%
    Confidence score
    Spain
    +46 858 770 445
    +46 858 770 445
    Click up if you have successfully reached Swiss International Air Lines by calling +46 858 770 445 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +46 858 770 445 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +46 858 770 445 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +46 858 770 445 phone number
    100%
    Confidence score
    Sweden
    +90 212 354 9900
    +90 212 354 9900
    Click up if you have successfully reached Swiss International Air Lines by calling +90 212 354 9900 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +90 212 354 9900 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +90 212 354 9900 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +90 212 354 9900 phone number
    100%
    Confidence score
    Turkey
    +86 400 882 0880
    +86 400 882 0880
    Click up if you have successfully reached Swiss International Air Lines by calling +86 400 882 0880 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +86 400 882 0880 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +86 400 882 0880 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +86 400 882 0880 phone number
    100%
    Confidence score
    China
    +852 30 021 330
    +852 30 021 330
    Click up if you have successfully reached Swiss International Air Lines by calling +852 30 021 330 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +852 30 021 330 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +852 30 021 330 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +852 30 021 330 phone number
    100%
    Confidence score
    Hong Kong
    +81 354 056 821
    +81 354 056 821
    Click up if you have successfully reached Swiss International Air Lines by calling +81 354 056 821 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +81 354 056 821 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +81 354 056 821 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +81 354 056 821 phone number
    100%
    Confidence score
    Japan
    +60 320 531 898
    +60 320 531 898
    Click up if you have successfully reached Swiss International Air Lines by calling +60 320 531 898 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +60 320 531 898 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +60 320 531 898 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +60 320 531 898 phone number
    100%
    Confidence score
    Malaysia
    +63 26 263 760
    +63 26 263 760
    Click up if you have successfully reached Swiss International Air Lines by calling +63 26 263 760 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +63 26 263 760 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +63 26 263 760 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +63 26 263 760 phone number
    100%
    Confidence score
    Philippines
    +971 43 898 100
    +971 43 898 100
    Click up if you have successfully reached Swiss International Air Lines by calling +971 43 898 100 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +971 43 898 100 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +971 43 898 100 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +971 43 898 100 phone number
    100%
    Confidence score
    Saudi Arabia
    +65 68 232 010
    +65 68 232 010
    Click up if you have successfully reached Swiss International Air Lines by calling +65 68 232 010 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +65 68 232 010 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +65 68 232 010 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +65 68 232 010 phone number
    100%
    Confidence score
    Singapore
    +27 860 040 506
    +27 860 040 506
    Click up if you have successfully reached Swiss International Air Lines by calling +27 860 040 506 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +27 860 040 506 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +27 860 040 506 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +27 860 040 506 phone number
    100%
    Confidence score
    South Africa
    +94 112 435 403
    +94 112 435 403
    Click up if you have successfully reached Swiss International Air Lines by calling +94 112 435 403 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +94 112 435 403 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +94 112 435 403 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +94 112 435 403 phone number
    100%
    Confidence score
    Sri Lanka
    +886 223 258 861
    +886 223 258 861
    Click up if you have successfully reached Swiss International Air Lines by calling +886 223 258 861 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +886 223 258 861 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +886 223 258 861 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +886 223 258 861 phone number
    100%
    Confidence score
    Taiwan
    +66 20 566 868
    +66 20 566 868
    Click up if you have successfully reached Swiss International Air Lines by calling +66 20 566 868 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +66 20 566 868 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +66 20 566 868 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +66 20 566 868 phone number
    100%
    Confidence score
    Thailand
    +971 26 225 500
    +971 26 225 500
    Click up if you have successfully reached Swiss International Air Lines by calling +971 26 225 500 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +971 26 225 500 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +971 26 225 500 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +971 26 225 500 phone number
    100%
    Confidence score
    UAE
    +84 283 827 9858
    +84 283 827 9858
    Click up if you have successfully reached Swiss International Air Lines by calling +84 283 827 9858 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +84 283 827 9858 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +84 283 827 9858 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +84 283 827 9858 phone number
    100%
    Confidence score
    Vietnam
    More phone numbers
  3. Swiss International Air Lines emails
  4. Swiss International Air Lines address
    P.O. Box 2013, Zurich, 8032, Switzerland
  5. Swiss International Air Lines social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  7. View all Swiss International Air Lines contacts
Swiss International Air Lines Category
Swiss International Air Lines is ranked 22 among 221 companies in the Airlines and Air Travel category
#20 Alaska Airlines Alaska Airlines #21 Frontier Airlines Frontier Airlines #22 Swiss International Air Lines Swiss International Air Lines #23 FlightStats FlightStats #24 KLM Royal Dutch Airlines KLM Royal Dutch Airlines

Most discussed Swiss International Air Lines complaints

Cancellation and refund on business class round trip booked on 24 april 2024 booking code life by swiss air
1
(opinions to this review)
 Delayed luggage and no compensation from airline
1
(opinions to this review)
Swiss International Air Lines Alternatives
Flynas 65 reviews Eurowings 1 review airBaltic 1 review The Travel House 1 review Air Seychelles 3 reviews