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Systweak Software

Systweak Software review: unauthorized charges 17

M
Author of the review
10:49 pm EDT
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I never used them before, but today while checking my bank statement I found 5 unauthorized charges:

02/04 systweak $29.95
02/04 systweak $29.95
02/04 systweak $29.95
02/07 systweak $29.95
02/07 systweak $14.95

May 29, 2012 6:45 pm EDT
Systweak Software customer support contacts
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Address

E-73 Chitranjan Marg, C-Scheme, Jaipur, 302001, IN

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Dear Mary

Please note we do not charge our customers without their approval and consent, neither can we make any purchase on customer's behalf.
We do not have access to your credit card information or personal details; therefore please be assured that we did not place any order on your behalf.
Please contact us at support@systweak.com with your order details; we will clarify the things for you and if you do not intend to use the products as per our money back policy we will refund you immediately.

Sincerely,
Systweak Support Team
Feb 11, 2013 1:40 am EST
Systweak Software customer support contacts
Phone numbers
Address

E-73 Chitranjan Marg, C-Scheme, Jaipur, 302001, IN

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Dear Godzooky
Could you kindly submit your refund request here: http://support.systweak.com; we assure you that you will be helped immediately.

Regards,
Systweak Software
Mar 11, 2013 1:41 am EDT
Systweak Software customer support contacts
Phone numbers
Address

E-73 Chitranjan Marg, C-Scheme, Jaipur, 302001, IN

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Hi Coffey,
Could you kindly submit your issues at support.systweak.com for the assistance. We assure you that you will be helped immediately.
we will clarify the things for you and if you do not intend to use the programs, you will be refunded.
Regards,
Systweak Software
Sep 18, 2013 11:47 pm EDT
Systweak Software customer support contacts
Phone numbers
Address

E-73 Chitranjan Marg, C-Scheme, Jaipur, 302001, IN

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Dear Godzooky
Can you please provide us your order details here or also you can submit your refund request at support.systweak.com along with your order details, we will process a refund of your purchase immediately.

Regards,
Systweak Software
Sep 19, 2013 1:35 am EDT
Systweak Software customer support contacts
Phone numbers
Address

E-73 Chitranjan Marg, C-Scheme, Jaipur, 302001, IN

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Dear Lois
Your purchase has already been refunded. Here is the refund confirmation page link below:
https://systweak.cleverbridge.com/305/p/43820492-qLdhopTnto7zPa2fZhgT
In case you need any further assistance, please reach us at http://support.systweak.com.
Regards,
Systweak Software
Jan 07, 2014 11:41 pm EST
Systweak Software customer support contacts
Phone numbers
Address

E-73 Chitranjan Marg, C-Scheme, Jaipur, 302001, IN

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Dear Serafin,
Could you kindly submit your issue here http://support.systweak.com/rcp.php or email at support@systweak.com. Our support team will help you out with this quickly.
Regards
Systweak Software
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

17 comments
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B
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bloved
Toronto, CA
May 10, 2012 12:13 am EDT

You need to contact your bank/credit card company right away and tell them that the charges were not authorized. They can get you a new card and pin number and possibly let you know how the person who used your account got the information.

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Jerry Keane
Sarasota, US
Jun 26, 2012 7:01 am EDT

I have just received a $20 credit card charge from Systweak KOELN that I don't recognize. I've brought it to Systweak's attention and assume they will address the issue.

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Godzooky
Kalamazoo, US
Oct 01, 2012 1:15 pm EDT

I have a unauthorized charge of $29.95 to my account. I'd like a refund.

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Roberta Thompson
Farmington, US
Jan 29, 2013 9:45 am EST

I canceled this subscription satisfactorially, I would like to know how I can get a refund of 44.90 and have it returned to my checking account? Roberta Thompson

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Antonio M. Concha
PH
Feb 07, 2013 9:41 pm EST

When I received my bill of my credit card today from HSBC, I was surprised why I have to pay P1, 044.65 (USD 24.98). I don't remember of anything I recently ordered form your company. Please clarify this . . . And if any, I would like to cancel this particular order. Also, please advise HSBC that this particular transaction is canceled, and I am not going to pay. Thanks in advance! Antonio M. Concha

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P.A. Coffey
US
Mar 08, 2013 5:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

One, UNAUTHORIZED CHARGE, on my card by SYSTWEAK KOELN for 39.90
on November 1st 2012

O
O
osten
FR
Mar 12, 2013 4:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

j'ai acheté l"systweak de koeln" le 01/03. MON ORDINATEUR EST TOMBE EN PANNE.
donc je suis pas arrivé à enrigistrer le systweak
mon adresse: arturo.osten@gmail.com
merci

P
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P.A. Coffey
US
Mar 14, 2013 7:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Just want to update... My card was credited for 39.90
Want to thank you at SYSTWEAK for your timely action.
P.A. Coffey.

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lmback
US
Apr 09, 2013 3:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Want to know how I can make sure I don't get charged for this again. I did uninstall the RegClean program from my machine. Will that solve it?
Please respond with an answer to leanabackus@aol.com

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lmback
US
Apr 09, 2013 3:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My credit card was billed $24.90 for this service plus $.25 Foreign Transfer Fee. Why?
I did use the 30 day free trial. But did not register to use the full version. Please refund my credit card ASAP.
leana

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GAUTHIER ANDRÉ
TROIS RIVIERES, CA
May 06, 2013 1:26 pm EDT

j'AI COMMANDÉ VOTRE PRODUIT ET JE NE SUIS PA SATISFAIT DE VOTRE PRODUIT IL NE FONTIONNE PAS AVEC MON ORDI J'AIMERAIS QUE VOUS ME REMBOURSÉ PAR MA CARTE DE CRÉDIT QUI FINI PAR LE NO 2857 VISA ANDRÉ GAUTHIER
ON M'AS FACTURÉ 40.71 ET JE M'EN REMETS A VOTRE QUARANTIE 30 JOURS MERCI A L'AVANCE

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karen messer
Oklahoma City, US
May 11, 2013 3:18 pm EDT

Thid company took 39.90 from my account after I ordered the one for 29.90. I have called twice and still have not received my refund. I cancelled this service after seeing they took more from my acct than I had authorized. Poor business an if they are that close to shuting down, go out of business and be done with it. Would never deal with these people again. Also I would appreciate talking to someone whose first language is english. I am tired of saying "excuse me" over and over

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Vroonen Jean
ES
Jun 04, 2013 7:27 am EDT

J'ai acheté et installé votre Reg Cleaner sous la référence DE 50674 et je n'ai eu que des ennuis au point de devoir faire venir un technicien pour remettre mon PC en ordre et par consequent désinstaller votre produit.
Je vous prie de bien vouloir me rembourser LES sommes versées via ma carte de crédit utilisée pour cette opération. Merci de me tenir au courant de me tenir informé.
>

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Lois S. Degruy
Metairie, US
Jun 25, 2013 1:37 pm EDT

I was charged $39.90 on my credit card twice plus $2.38 foreign fee. I ordered this system @ $29.90 not @ the $39.90. when I tried to have errors fixed I was not registered so why am I double billed if I am not registered? I want this service cancelled and a full credit on my credit card
ldegruy27@gmail.com

I know what my email address is I don't have to use spell check.
ldegruy27@gmail.com

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Carolyn R White
Holly Hill, US
Aug 28, 2013 9:27 am EDT

On August 26, I was charged by Systweak, unauthorized by me. Please refund immediately!
C. White/ credit card ending 2094.

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serafin sotomayor
PR
Nov 01, 2013 9:45 am EDT

Please explain to me how to delete a particular payment. You charged me $29.95 twicie. Suggest you make this site more user friendly. Spent 30 minutes Reading anecdotes but not guiding me on how to delete the additional payment made.

Thanks,

Serafin

My email;
sotomayor7senor@gmail.com

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Lara Bennett
US
Sep 09, 2023 10:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have just looked at my credit card statement & there are two entries from yourselves 35.94 & 8.98 debited 29 August 23.

I have not installed any of your products on my computer.

Please cancel the subscription & refund my money as I don't require it.

Kind regards

Lara Bennett

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    E-73 Chitranjan Marg, C-Scheme, Jaipur, 302001, India
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