NordVPN
Reviews and Complaints

Nordvpn is a HORRIBLE company with horrible customer service. The product is difficult to use. You cannot talk to a human. You have to email exact issues that would take pages to write. Then, even though you started telling them their product was not a good fit….they wait until you are outside your 30 days to say you cannot get a refund. Just so unprofessional. To make it worse, they are in Panama. You cannot file a BBB Complaint on them.
Their mailing address: PH F&F TOWER, 50th Street & 56th Street, Suite #32-D, Floor 32, Panama City, Republic of Panama

As I delved into the reviews of NordVPN, a mixed bag of experiences unfolded. While some users praised the service for its reliability and security features, others expressed frustration with issues like overcharging and unresponsive customer support. It seems that NordVPN's performance varies depending on individual circumstances. Potential customers should weigh these contrasting viewpoints carefully before making a decision.

I encountered a problem obtaining the service credentials to manually configure the meshnet service.
At the moment I'm using/evaluating the service at free level.
I used also the "real time" chat, and it's really awesome.
I spoken with "Keanu" and "Phoenix" and both these boys are really patient and available, more in deep their questions are pertinent...
Unfortunately the problem involve some central settings (related to the rendering of pages), so at the end the support take over the problem, but from the enduser perspective they're competent and despite the fact that the problem was not addressable by a simple knowledge-base page, their analysis was good.

Regards,
gino

I recently had a query about NordVPN's dedicated IP addresses and was fortunate enough to receive assistance from Serena. I work remotely, and I was in need for a service that can provide me with a dedicated IP address. She was very knowledgeable and helped me understand the benefits of using a dedicated IP address, as well as answering any other questions I had. She even offered to give me a discount offer for the subscription. I am extremely satisfied with the level of service I received from Serena and would highly recommend NordVPN for anyone looking for a reliable and trustworthy VPN service with helpful and knowledgeable customer support. Thank you, Serena, for your assistance with my query.

I'm on a Mac (M1 16" MacBook Pro) and was having an issue with Nord VPN when my iPhone was connected to my Mac via USB to sync it with Mac Music (or for any other reason).

Although Nord VPN showed it was connected to the internet I was unable to connect to any websites, check my mail using Mac Mail, or any other thing involving connection to the internet.

I had at least half a dozen responses from various customer service reps at Nord, all in a timely manner, suggesting various fixes. None of them worked but no one gave up trying.

This morning I received one more attempted fix and it worked. It was an easy fix and it solved the problem beautifully.

I couldn't be more impressed with their follow through to work this all out.

When I signed up for NordVPN in April 2024, I got confused on which email address I used for connecting to NordVPN. As a result, I had recorded the wrong email address as the entry point for NordVPN in my password protection database. So, when I seemed to run into a problem I logged off and on with/ the wrong email address. This caused the NordVPN product to keep prompting me for a subscription plan -- even when I logged off and on with the correct email address. Only when we removed the original software and re-installed it using the correct email address did I get relief. The process took a few emails but it was resolved. This was complicated because I am currently in a Paris apartment and I needed network protection for any personal work.

I purchased Nordvpn via Amazon last year with Auto renewal. On the renewal date Amazon debit my account as expected and the Amazon subscription account showed that I was subscribed for another year. However, I couldn't access the VPN and when I check my Nord account it showed expired. I contacted Amazon who were totally unhelpful and would not accept responsibility (despite recognising that they had taken the money for the service) only advising me to contact Nord. The Nord experience could not have been more different. After raising the issue it was clear that the information had not been passed from Amazon but as I had provided appropriate screenshots proving purchase the matter was resolved immediately. Next year I will renew directly with Nord.

I was previously a customer with the main competitor, after my subscription ran out I thought I would try Nord. Initially I had some problems connecting via 5G, I contacted support by email and received a response within 15 minutes. Once contact was made all further messages were responded to immediately. They helped me troubleshoot and fixed the issue quickly.
Since then I have had a fast and stable connection. With the previous company I always had to disconnect when using Netflix as the quality of the stream was poor, not so with Nord. I also haven't had any websites or services deny my connection.
I am impressed with Nord, the customer service is great, the stability and speed of the connection are excellent and of course the price is extremely competitive.
Having tried the two main VPN providers, Nord is the clear winner for me and I would recommend anyone to give them a try.

NordVPN is a popular virtual private network (VPN) provider that offers secure and private internet connectivity to its users. When it comes to internet connectivity and speed, NordVPN has a lot to offer. With over 5,200 servers in 59 countries, NordVPN provides fast and reliable connections for its users across the globe. One of the standout features of NordVPN's internet connectivity is its ability to bypass geo-restrictions and access content from anywhere in the world.
A VPN or virtual private network allows a user to connect securely through a VPN server to access the internet.
IPVanish also offers stable and fast internet connection speeds suitable for streaming and torrenting.
With servers located across five continents, NordVPN provides users with reliable connections no matter where they are.
This vast server network allows you to bypass geo-restrictions and access content from anywhere in the world.

Great Service, 'NordLynx' is the new 'Wiregaurd' protocol everyone else is using, but with the "flaw" fixed in it using a double NAT traversal (or something like that) - RAM-only servers so no data retention. The options available out-match any other VPN, and it IS the fastest - I get 760Mbps + 20ms ping (NE UK to Dublin, Ireland)

The only thing I disliked is they removed the ability to CHOOSE servers in the location (like from 20 servers in Ireland), now you just got to hit the country and hope for the best, but options like Obfuscated servers, double tunneling, TOR over VPN and much more make it very appealing, they are open to suggestions too that they put forward to the team.

They have a sort of anti-virus built in too, but I find enabling it is very taxing on my machine...it has a lite version that proves this...I have it off as I have a hardened browser anyway and common sense.

Its that good the government made me prove I was living in this country! Lol -

I switched from surfshark about 2 months ago because of constant connectivity issues with their browser extension. Nordvpn has fewer vpn locations but they all connect quickly and work well using the app or browser extension. Some locations were slow and hard to connect to during peak hours with surfshark. I got 120-130mb download speed on a fast server with surfshark, I'm getting 180-200mb with Nordvpn using any vpn location, with the same pc and internet service.

I've had no real issues, just some configuration stuff, the tech support staff are very helpful and they actually follow up for as long as it takes to resolve the issue.

I took advantage of a promotion so Nordvpn only cost me slightly more than Surfshark but it has been faster, quicker to connect, and far more stable than Surfshark was.

I can't speak to the mobile experience, I don't use any mobile devices on the internet, but I am using it on 3 windows pc's and it works equally well on all 3.

All things considered, I'm happy I switched.

First they asked for the first 6 digits, then they asked for the last 4 digits!

Credit/Debit Card - If the payment was made via credit/debit card please provide the first 6 digits as well as the expiry date of your card and the cardholder's full name.

After several emails getting NO HELP.

Credit/Debit Card - If the payment was made via credit/debit card please provide the last 4 digits of your card, the card's expiry date, the card holder's name, and a screenshot of the most recent charge to NordVPN taken from your bank statement.

I give up! I paid for multiple years for all of their products which are unusable because the authorization setup was wiped from my phone. And because when I purchased and installed NordLocker, it failed in the process of replacing the all important key.

I'm leaving this horrid product and crooked customer service, which basically wants my entire credit card number before helping me use their product.

Ok so I've been given the task to write about NordVPN and let me tell ya, I've got some thoughts. I've been using this VPN for about a year and a half now and let me tell you, I don't even want it anymore. I tried to cancel it over a year ago but somehow they keep taking money out of my bank account without my permission. Like, what's the deal with that? I even got a new bank account and they STILL managed to get access to it and take a whole year's subscription out. And to top it off, they took it 2 weeks before they were supposed to. LIKE COME ON. You know I didn't have time to cancel it again. Now, I can't even get my money back. This company is a hot mess and I wouldn't trust them if I were you. The way they treat their customers is just terrible. It's a shame, really.

Man, lemme tell ya, I've been having some serious troubles with NordVPN. Been using it for three whole months, and I gotta say, I regret every second of it. Would not recommend this product to anyone, no way, no how. Been trying to get a refund for the past few weeks, but they won't give it to me 'cause apparently they got a 30-day limit on that sorta thing. Seems kinda sketchy to me, if you ask, like they just tryna take your money and run.

Anyway, lemme get to the real meat of this review - the product itself. It's been disconnecting my internet connection left and right, man. Can't even watch a dang movie or play a game without getting booted off every ten minutes or so. I mean, come on, NordVPN, what the heck are you doin' out here? I tried everything I could think of - got a new router, contacted my carrier for a new modem, even swapped out ethernet cables on a hunch - and still nothing. All these dang disconnects, every single day, drivin' me insane.

Finally, I decided to try disconnecting NordVPN just to see what would happen. And you know what? Never had a single issue with my internet connection again. Ain't that a kick in the pants? After all that time and trouble, turns out the VPN was the problem the whole dang time. So now I'm asking for my money back, but they won't give it to me 'cause '30-day limit' or whatever.

So, listen up, folks. Save your money and go somewhere else. NordVPN might seem like a good idea at first, but trust me, it'll only cause you headaches in the long run. You want a reliable VPN that won't kick you off the internet every ten minutes? Look elsewhere, my friend. NordVPN ain't the answer.

This VPN app is pretty decent when it comes to protecting your online activities, but it's unfortunate that it's not worth the trouble on Android and Windows 10. There are multiple issues that users encounter, such as slow speeds, having trouble connecting to their desired servers, and even blocking some essential contents on certain websites - particularly feeds.

NordVPN's main business strategy seems to be focused on attracting new customers with an excellent initial deal, only to refuse refunds when the app doesn't work effectively. That's what happened to me. The service worked fine at first, but then suddenly declined, and now I'm left without any compensation for my two-year plan. I stumbled across many other reports of auto-renewal scams, and given the fact that they won't refund me, it's concerning that they have my payment information now. It appears that the company is more of a scam than an actual service. Unfortunately, it's a sly trick because they do provide a service on the surface.

For those of you who have been wronged by this company, I suggest you report your grievances to the FTC. Their website reportsfraud.ftc.gov/#/ is accessible and easy to use.

I got a two-year subscription to NordVPN and I gotta say, I'm pretty disappointed with the service. It's supposed to be a simple VPN solution, but it seems to drop the connection without warning all the damn time. What's the point of using a VPN if you're going to be left wide open to anyone snooping around? It means we have to constantly check whether the VPN is working every time we open a browser.

So we decided to buy a router and configure it for VPN, but that turned out to be even worse. The problem is we can't tell at the app level on our devices whether NordVPN is working or not, and most of the time, it's not. This is a complete waste of our time, and we've spent hours trying to figure out how to get things working properly, but so far, there is no resolution.

The customer service is pretty unhelpful too. We've tried reaching out to NORDVPN's service desk for help, but they don't seem to know their own product very well. While they do try to be helpful, they only got a 2 out of 10 in my book.

All in all, I would not recommend NordVPN. It's a crappy product with false hype all over the place, and I regret the two-year subscription I got. Do yourself a favor and run, don't walk, away from this one.

I recently tried out NORD/VPN after hearing great things about their service. I decided to take advantage of their offer to try them out for a month for $11.95 with the promise of a free refund if I wasn't satisfied. Initially, I was impressed with what they had to offer and thought it was a great deal. However, after the trial period was over, I decided that I didn't want to continue using their service and assumed that was the end of it.

To my surprise, two days later I found that they had taken another $11.95 from my account without my permission. I immediately tried to cancel the subscription, but it was too late. I reached out to their customer service via chat and was informed that I wouldn't be able to cancel until the end of the next month and that I couldn't receive a refund unless I signed up for a 1 or 2 year contract.

Feeling frustrated, I decided to cancel the payment through my bank and requested a refund directly from them. Sadly, my request was declined because I wasn't a member of their long-term contract. While I don't necessarily have an issue with their program, I certainly take issue with their misleading business practices.

I would suggest that anyone considering NORD/VPN should approach with caution and think twice before signing up with this company. There are other, more reliable options out there, and this company is nothing but a ripoff.

NordVPN ain't the best option for watching sport games, and I tell you what, their customer service is just terrible. If you're in an area where the game is blacked out, don't expect to be able to switch to a different IP address. NordVPN gives you their best available one, which ain't always close enough to get the job done. Plus, if you go to pick an IP address from another country, you may experience delays and lag time, which is really frustrating. And let's not forget about Amazon Fire Stick - if you're watching through it and get logged out, it's a hassle to get back in.

But that ain't the biggest issue with NordVPN, let me tell ya. Whatever ya do, don't use a credit card to pay for the service. They're gonna keep charging ya over and over again, so stick to a one-time payment with your card. And if you do sign up for autorenewal, good luck cancelling it. It's a total pain to do it on their website, and even once you're done, you might not be in the clear. Ya gotta get an email to confirm your cancellation, but that email usually goes straight to your spam folder, so ya never even see it. And their customer service? They could care less about your problems.

My advice? Stay far away from NordVPN. There are better options out there.

So, I gotta tell ya, my experience with NordVPN (nordvpn.com) has been a bit of a mixed bag. On the one hand, the service itself was pretty solid. I mean, it did what it was supposed to do, which was keep my internet connection secure and anonymous. But man, their customer service was a bit of a mess.

I can't even count how many times I got conflicting information from different reps about the intermittent blocks I was experiencing. And even when their tech people were fixing the blocks, they still seemed to know nothing about it. But hey, I was getting the service I paid for, so I guess I can't complain too much, right?

Well, that was until recently when they abruptly cut off my service without any warning or reminder. I couldn't find any record of my original subscription, so I had no idea when it was going to end. And NordVPN, with all their supposed customer service expertise, didn't even bother to send me a reminder. Not cool, guys. Not cool.

So, in my frustration, I started looking for an alternative, and that's when I came across UK Expat vpn. Now, I know it's early days, but so far, I gotta say, I'm pretty impressed. If you're a British citizen living abroad and you want to watch British TV (which is really the only reason I wanted a VPN in the first place), then you might want to consider UK Expat vpn.

Their customer service lady was a lot more helpful than the folks at NordVPN, and it was super easy to set up and use. Plus, all their servers are in the UK, so you can be sure you're getting the best possible connection. And most importantly, I immediately got the use of my paid app back that NordVPN had been failing to provide me with for the last week.

All in all, I guess what I'm saying is, yeah, NordVPN is alright, but if you're looking for a VPN with great customer service and a focus on UK connections, then maybe give UK Expat vpn a shot.

I recently got myself a subscription package from NordVPN after watching some advertisements on YouTube. The 12 Months deal seemed like a good option and I jumped at it, only to be disappointed with the poor quality of service that I received.

I soon realized that there were numerous errors with their servers, especially in countries like Taiwan, Korea, Czech, and Canada. The servers were always overloaded and could not handle any more customers. This resulted in me having to constantly switch to other countries or try again later, which was very annoying.

To make matters worse, their software was poorly designed and crashed almost every single day. This was a funny fact because despite all my other programs running fine, only NordVPN seemed to have this issue. I tried contacting their customer service, but it seemed like a waste of time as they were not willing to take responsibility for their mistakes and instead blamed me for their errors.

Furthermore, even after canceling my membership, they kept spamming me with discount offers for new subscription contracts. This showed total ignorance and disregard for my preferences.

All in all, NordVPN was a total disappointment with zero points for customer service, technical handling, and software stability. I would not recommend this service to anyone and suggest that you steer clear of it. There are much better VPN services out there that provide better quality of service and actually care about their customers.

NordVPN done got me messed up, y'all. I was using it fine for a hot minute, but after the dang update, my ping time went from a cool 20-40ms to freaking 200+ms or straight up timed out! And guess what they do? Absolutely nothing! No solution, no fix, no nothin'!

I mean, come on, NordVPN, get your act together! I'm paying good money for this service and y'all can't even keep it running right? It's frustrating as heck when I'm trying to use it for work or to stream my favorite shows, and I can't even connect.

Don't get me wrong, when it's running smoothly, it's a great VPN. The speeds are decent, and I love how easy it is to use. Plus, their customer service is pretty good too. But dang, when something goes wrong, they really drop the ball.

Overall, if you're looking for a decent VPN and don't mind the occasional tech issue, NordVPN might be okay for you. But if you need something reliable and consistent, you might want to look elsewhere.

Me and my friends tried NordVPN and we gotta say, the experience was not good. First of all, it was super tough cancelling the subscription, took me a couple of tries and phone calls to finally get it done. And even after that, my account got charged for the time I didn't even use NordVPN for. What a bummer, right?

The customer support was downright horrible. I mean, I didn't expect much but the reps were so unhelpful, it was almost like they didn't care about my problem at all. They couldn't even answer my questions properly. It's like they were reading off a script or something.

Overall, I wouldn't recommend NordVPN to anyone. You're better off going with another VPN provider that's more user-friendly and has better customer support. Save yourself the hassle.

I've been using NordVPN for about 6 months now and I have mixed feelings about it. On one hand, it's great for masking my location and keeping my online activities private. However, I've had some issues with their customer service and canceling the service.

To cancel their service, I had to go through about 7 steps which was quite tedious. Even then, there was a chance that my cancellation wouldn't even go through. I also had some trouble with their customer service since it felt like I was talking to automated bots rather than actual people.

In terms of the service itself, I did have some security concerns since I received more emails about my accounts being compromised than I ever had before. It's definitely not something I want to deal with on a regular basis.

Despite these issues, I do appreciate the privacy and security benefits of using NordVPN. It's definitely valuable for anyone who wants to keep their online activities private and secure.

I gotta say, I wasn't thrilled with my experience using NordVPN. First off, I only signed up for a one-month subscription, but NordVPN just went ahead and charged me again without my say-so. Like, how am I supposed to know that was gonna happen? It felt like they were trying to pull a fast one on me.

Plus, the product itself was just...fine. I mean, I paid an extra 12 euros for just one month of service, and honestly, I don't think it was worth it. I don't feel like my online activities were any more secure or private than they were before I signed up. And I definitely don't feel like I got my money's worth.

So when I reached out to NordVPN to ask for a refund, I was pretty disappointed that they didn't seem to care. It felt like they were just trying to take my money and run. I don't think I'll be using NordVPN again in the future, that's for sure. There are other VPNs out there that are way more transparent and trustworthy.

I was really disappointed with my experience with NordVPN. One major issue I had was that once you enter your payment information, they don't allow you to delete it. This made me very uneasy, as I'm always worried about the security of my personal information online.

Another issue was that even though I checked the "NO AUTOMATIC RENEWAL" option, they still charged me over 100USD by overwriting my choice. It was so frustrating because I had clearly made it known that I didn't want to be charged again.

To make matters worse, even as of today, they still have my payment information on file. This means that I'll have to check back in 11 months to make sure that they don't charge me again.

I feel like I have no other choice but to cancel my credit card in order to make sure that they can't access my payment information again. It's just not worth the risk to keep my information stored with a company that doesn't seem to respect my wishes.

Overall, I would not recommend NordVPN to anyone who values privacy and security online. Their handling of payment information and renewal options is just too risky for me to feel comfortable using their service again.

After one be month trial I thought I cancelled my account and removed the app from my laptop. 4 months later I see they were still charging my account. I logged back into the account and discovered it takes multiple pages to actually cancel the account. Buyer beware of their trickery. They were unwilling to refund any of the money. So are you sure you want to sign up with NordVPN? Are you sure? Are you sure?