Talbots’s earns a 1.9-star rating from 6 reviews and 86 complaints, showing that the majority of shoppers are dissatisfied with purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
deceptive practices and late fees
I received a bill from them with a specific due date. I went to their website a day early to pay.
Their system would not allow the payment to be dated on my payment date and instead dated the payment two days later.
They charged me a $29.00 late fee.
No where is there a caveat that bills must be paid two days before the due date marked on the invoice.
This is a fradulent and deceptive practice. There should be a class action suit to recover all of the money they made from this practice.
talbot's is now a store of last resort for me
I shop at the Talbot's Outlet in Lexington because I can generally get decent clothes there for my job as a teacher. However, I'm really tired of the rude and condescending treatment I get from the majority of the salestaff at this particular store. They act as if they're too busy to ring up your order or answer a question.in fact, they act as if they'd rather not have my business! I don't have this problem in other stores, and since my most recent experience shopping there on Mother's Day I've talked to several other people who say they've received similarly rude treatment at this same store. It makes me wonder what's going on with management if the sales staff are allowed to act like this! Talbot's is now a store of last resort for me: I'll look everywhere else first.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered stuff online on March 16 and today is March 24 and still no delivery. Talbots charges a lot of money for shipping and it is a rip off. Furthermore their designs and quality of fabric is not as good as it was and they are charging more - not pleased with Talbots.
I ordered stuff from Cuddledown and within 3 days it was delivered at no charge.
talbot's is not what it used to be
Talbot's is not what it used to be. Just made a large purchase there in the last month and was very unhappy with one part of the purchase. The reason for shopping there and paying the higher amount is for quality in fabric and fit. One of the pairs' of trousers I purchased was made of the poorest quality cotton. I actually purchased two of the same style in different colors. After washing the khaki pair once, and before even wearing, the pants were extremely wrinkled, far more than the other color (dk brown). Even after ironing on a cotton setting, still very wrinkled.
When I took them back to Talbots' (a different location from the one purchased at) the sales clerk said their return policy has changed they will not take them back because they were worn (even though they weren't) and that I "will need to get the iron out and use it".
Needless to say I told her I won't be shopping at Talbots anymore. I would have exected this fabric quality at Walmart, but I doubt their sales clerks would be so rude.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello,
I had the same experience. The items were unworn with the original tags. Full price was paid. They refused to take these unworn, new itmes back and refused a store credit. Talbots was unwilling to offer any type of compensation. Do not shop at Talbots. They don't deserve good customers. Shop at Nordstroms. They are consistently good and are helpful with returns.
This is an old comment and if it happened it would no longer if the item had not been worn. Also if there is an error in workmanship or poor quality product, Talbots does currently resolve issues like this.
I just had the same problem...There policy sucks...Now i'm stuck with items i cant fit and all I wanted was to get a bigger size
holding back checks and late fees
I recently opened a charge account with Talbots. I received my first bill on 12/9/09 and mailed the payment same day. A month later they claim that my check "must have gotten lost in the mail" and have now charged me $31.64 in late fees and finance charges. I called to request the charges be removed but they refused. I pay all bills early and in full. I am completely disgusted with this scam and will be filing a complaint with consumer agencies. BEWARE of using their credit accounts!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have gone a online bank to withdraw money. There saw a new device (iPhone’s Credit Card Terminal) Have anyone any idea about iPhone’s Credit Card Terminal?
customer service
Beware of using Talbots credit card and the late charges and additional fees you are charged. I've been a very satisfied customer for several years, but I will no longer shop there. Also, their store associates are also very rude. Talbots customer service is really going downhill.
The complaint has been investigated and resolved to the customer’s satisfaction.
I forgot to pay an additional $.70 on my account. 70 cents not 70 dollars. They proceeded to charge me $30 late fee and $2.99 mailing charge. I contacted by mail the correct address given to me. They continued to apply another 32.65 for a new balance to 65.32. Talked to a service rep yesterday on the phone. I was given a one time forgiveness fee for the first late charge. The bottom was I still had to pay Talbots $32.00 I cancelled my account and sent my torn card back to billing. This is criminal. I have been a customer for years and will never step my foot in a TAlbots store ever again. This is no way to show your appreciation for a custormer for years. If they look at my history the store will see I have never been late paying on time and the full amount. AVOID TALBOTS.
Customer service at the Montgomery Mall Store in Bethesda, Maryland is extremely poor. They did have a skirt size I wanted so she told me to order it myself and didn't offer to help. I mistakenly asked that it get delivered to store. Two weeks later, still no skirt. Tracking said it was delivered a week ago. I called the store twice and they said they didn't have it and had no idea why fed ex said it was delivered. The girl had such an attitude and nasty tone when dealing with me. Worse, she didn't offer to look into it or say she will call me when if arrives, nothing! I called HQ customer service and they said due to volume, they weren't assisting customers and to call back! When I finally got to speak to someone, they suggested to give it a few more days and then call back. She said that even if the shipper said it was delivered, it could take several days to get it in the store. All I know is when I placed the order, they gave a delivery date which we are way past and I still have not heard from them. I plan to cancel the order, tear up my credit card and never return.
This is in response to my prior complaint about bad manufacturing. I decided to contact Nordstrom's for its customer service and got this message:
"We stand behind the items we sell, if there is ever an ongoing quality issue we would discuss it with the manufacturer, we also offer wonderful return/exchange policies, with no specified time frame for return/exchanges."
Needless to say, I thanked them and am saying goodbye to Talbots, and goodbye to all those who felt the need to admonish me for doing what works, i.e. it does not hurt to ask for what you want.
Have been a longtime Talbots shopper, but the quality of their clothes are not the same. You still pay the exspensive price tag but the item doesn’t with stand one wash. I only wore my shorts once and washed them and then ironed them so they would look nice. When I wore my beige shorts outside they were all spotchy. I tried taking them back to the store and the women behind the counter said that since I wore them and washed them that they couldn’t take them back or give me my money back. I told them that for what I paid for my shorts they should of held up in the laundry and a cool iron. This is only one time washing them and Ironing them. The lady told me to try washing them again and see if they would go back the same color like I bought them. I washed them again and they were still sploty. Then the lady at the store told me to call customer service and see what they say. I called the customer service and I didn’t get anywhere with them either. They wouldn’t not listen to reason. What has happened to Customer Service? Customer Service, never argued with the Customer and tried everything within reason to satisfy them. The store personnel are not much better.I ask another store what would they do in this situation and they said they would of taken them back because they should of held up. I am not going to pay for clothes that don't hold up. I am going to cancel my account and will not be shopping there anymore. Whats more this has become so bad, I think I am going to report them to BBB.
ATTEN: PLEASE.AT THE ABOVE COMMENT THANKS. IRMA TILLMAN
IRMA TILLMAN WOULD LIKE MY LATE FEE WAIVE, I TRY TO PAY MY BILL ON TIME IN VICTOR GARDENS AND THE THE STORE NO LONG THERE, IAM 50 MILS. FROM A STORE .I DID CHANGE THE DUE DATE . THANK YOU.
I had the strangest experience at the Talbots located at the Pavillion in Sacramento, CA. I do not usually shop at Talbots, but wanted to check out their new revamped line of clothing in person since it seemed to be targeted towards my demographic.
The store was basically empty when I went in with my husband. There were one or two customers and 3-4 sales women. A couple of sales women who were on the floor made themselves very scarce once I started to walk around, so I helped myself, not a problem. Noone welcomed me to the store or even acknowledged my presence. That was a bit of a problem, but not a huge one. After looking around and trying on some things, (I walked into the dressing room where a sales person was helping another customer and she ignored me completly). Nonetheless, I did find a pair of pants and a pair of shorts and went to the front desk to pay. There were two women at the desk. The older woman refused to make eye contact. She told the younger woman that she was needed elsewhere and left. The younger woman finished waiting on the person in front of me. Then I stepped up to the counter. I wanted to open a Talbots charge account, not a problem. But during the time that I was taking care of this and filling out forms another sales person came up to the front desk to let the young woman know that there was "an emergency" and the younger women was also needed in the back. I watched all of this closely. Wondering what kind of emergency there could be in a small clothing store? I mean, no patient was going to die.
So either there was an emergency, (what kind of emergencies do they have at Talbots? Toilet overflow? Microwave in the break room not working? Local Women's Field Hockey team needs a new wardrobe NOW? Urgent delivery of chinos and polo shirts that had to be dealt with immediatly? Or, the one that seemed likely to me at the time, a Semetic-looking person had entered the store and wanted to shop? I was afraid it was the latter. That was when I remembered that my Mother had always said, "I like the clothes at Talbots but I get the weirdest feeling when I'm in there that I'm not really wanted."
Ah, perhaps I was with my olive skin, brown hair and brown eyes, not quite white enough to be in their precious store.
So I'd like to know if anyone else has had a similar experience at Talbots? Am I taking this too much to heart and they just have really lousy service in general? That is what I'm reading on other sites. Can a company continue to survive by alienating the very people they are trying to sell to? How on earth did they create such a snobby culture within their sales force? Do they mean to? Are they well served by this culture? Do the regional managers know that this is the case in the stores? The times they have a changed and if Talbots is trying to change with them, they need to get their sales force to join the 21st century as well.
This is very unusual and not inline with company policy, philosophy or ethics. Check out Talbots online and their catalog. They have several olive and brown skin models wearing the clothes. The company has a diverse sales staff and employees. The company is wanting to reach a diverse population regardless of their skin color and beliefs. I am sorry you were treated poorly and I hope Talbots no longer has these employees that made you feel alienated. A Talbots sales force representative should never make you feel negative and raise questions. The store has a very strong policy of serving the needs of whoever "she" the customer maybe. It is the backbone of the company.
Would you please take the late fee off. I have never had a late payment with Talbots. This is my first and I was only late one day. Please let me know . Thank you, Katherine Mcginness. My address is 341 5th Ave Place NE Hickory, NC 28601 email katherinefitzg@hotmail.com
I shopping with talbots almost every weak. But I will be cancel my account, I don't want
to be talbot member anymore . Because two days ago I was shopping with store # 74
which is locate at 575 busse highway. park ridge IL 60068. one of there employee
has very bad attitude to me . I ask her get a cup of water for my 4 years old daughter
she said NO this is not for public . I understand this is not for public then I ask her again
can I get a cup of water for her now . because I did't finish my shopping. She said NO NO
NO go to washroom get water for her . Do you drink washroom water?
and one of drink water cost how much is that? and my daugther cry for
only one cup of water.
drink water cost how much is that ? But my daugther was
I also was charged a late fee for an online payment which was posted to Talbot's a week ahead of time. Bank says they paid on the 29th...Talbot's said it did not arrive until the 5th and it was due on the 4th. 29.00 late fee! I have tried 3 times to contact them with no luck! If I do not hear back from them I will pay my account off and go elsewhere. This is highway robbery...especially when you have excellent credit as I do!
unprofessional service
I was in your 12 Oak mall location the week of Thanksgiving.
Shopping for Christmas, I over heard a pregnant worker talking about a black lady that was working there too.
I was very offended and felt she should have kept her thoughts to herself and not use the sale floor for discussion.
It was very unprofessional for Talbots standards. I did not plan to return to that location, but I did and things seemed a little better.
Hopefully that worker will learn that everyone is different.
The complaint has been investigated and resolved to the customer’s satisfaction.
I placed an order with Talbot's and paid for premium shipment and delivery. I never received the order. I called Talbot's customer service and was told that premium shipment and delivery does not exist. This feature is listed on their online site and customer's are required to pay extra for this. Order # 2409091E36972 (9/9/2024)
The white linen blazer, order number is [protected] in the amount of 179.00. Please credit my account with 30% off.
Vera Hardy
Whenever I place a phone order it does not show up in my online account under order history. It’s extremely frustrating if u want to look back at the price u paid per item or if ur returning or exchanging an item There’s nothing to look back on.
If you have a problem with Talbots do NOT e-mail. --it will be totally ignored, Go to chatline. I have had problems with my last two orders and will not be ordering from this company again, ever!
Since going to university for my masters degree in Boston, ma I used to love the little Talbots on school st. As a prof. in banking for 1/4 of my career and another 1/2 as a bridal sales consultant for Macys in Utah for 12 years, i must say that as a daughter of a col. in the Air Force well as an ex wife of a col. in the army, the staff is awful
Both service's are rude. And when a package is lost it's very complicated. If I didn't like the clothes I would not shop here. And the quality of the clothing is not made as well, product's are being bought from a bad supplier.
The manager at Talbots, 100 Greyrock Pl, Stamford, Connecticut is rude, obnoxious and must be fired right away. She literally threw m out of the shop because I came in an hour before closing time. She says her name is Jeannette, but I don't believe her. PLEASE fire that nasty woman. She is an African American, older age woman.
total agreement! i heard a MANAGER say the other day she had ###s working for her!
About Talbots
Overview of Talbots complaint handling
-
Talbots Contacts
-
Talbots phone numbers+1 (781) 741-4066+1 (781) 741-4066Click up if you have successfully reached Talbots by calling +1 (781) 741-4066 phone number 0 0 users reported that they have successfully reached Talbots by calling +1 (781) 741-4066 phone number Click down if you have unsuccessfully reached Talbots by calling +1 (781) 741-4066 phone number 0 0 users reported that they have UNsuccessfully reached Talbots by calling +1 (781) 741-4066 phone numberPr Director+1 (212) 841-1845+1 (212) 841-1845Click up if you have successfully reached Talbots by calling +1 (212) 841-1845 phone number 0 0 users reported that they have successfully reached Talbots by calling +1 (212) 841-1845 phone number Click down if you have unsuccessfully reached Talbots by calling +1 (212) 841-1845 phone number 0 0 users reported that they have UNsuccessfully reached Talbots by calling +1 (212) 841-1845 phone numberVice President Of Public Relations+1 (800) 825-2687+1 (800) 825-2687Click up if you have successfully reached Talbots by calling +1 (800) 825-2687 phone number 0 0 users reported that they have successfully reached Talbots by calling +1 (800) 825-2687 phone number Click down if you have unsuccessfully reached Talbots by calling +1 (800) 825-2687 phone number 0 0 users reported that they have UNsuccessfully reached Talbots by calling +1 (800) 825-2687 phone numberPlace an Order+1 (800) 992-9010+1 (800) 992-9010Click up if you have successfully reached Talbots by calling +1 (800) 992-9010 phone number 0 0 users reported that they have successfully reached Talbots by calling +1 (800) 992-9010 phone number Click down if you have unsuccessfully reached Talbots by calling +1 (800) 992-9010 phone number 0 0 users reported that they have UNsuccessfully reached Talbots by calling +1 (800) 992-9010 phone numberCustomer Service+1 (800) 845-3371+1 (800) 845-3371Click up if you have successfully reached Talbots by calling +1 (800) 845-3371 phone number 0 0 users reported that they have successfully reached Talbots by calling +1 (800) 845-3371 phone number Click down if you have unsuccessfully reached Talbots by calling +1 (800) 845-3371 phone number 0 0 users reported that they have UNsuccessfully reached Talbots by calling +1 (800) 845-3371 phone numberQuestions on Plus Size & Plus Size Petites+1 (800) 510-6606+1 (800) 510-6606Click up if you have successfully reached Talbots by calling +1 (800) 510-6606 phone number 0 0 users reported that they have successfully reached Talbots by calling +1 (800) 510-6606 phone number Click down if you have unsuccessfully reached Talbots by calling +1 (800) 510-6606 phone number 0 0 users reported that they have UNsuccessfully reached Talbots by calling +1 (800) 510-6606 phone numberNeed Website Assistance+1 (800) 438-9443+1 (800) 438-9443Click up if you have successfully reached Talbots by calling +1 (800) 438-9443 phone number 0 0 users reported that they have successfully reached Talbots by calling +1 (800) 438-9443 phone number Click down if you have unsuccessfully reached Talbots by calling +1 (800) 438-9443 phone number 0 0 users reported that they have UNsuccessfully reached Talbots by calling +1 (800) 438-9443 phone numberPlace an Order
-
Talbots emailscustomer.service@talbots.com100%Confidence score: 100%Supportheather.mavin@talbots.com93%Confidence score: 93%meredith.paley@talbots.com92%Confidence score: 92%Communication
-
Talbots addressOne Talbots Drive, Hingham, Massachusetts, 02043, United States
-
Talbots social media
-
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Talbots contacts
Most discussed Talbots complaints
customer serviceRecent comments about Talbots company
Cannot return item bought online not clearly stressed as final sale
Loft / Ann Taylor
51 reviews
Soma Intimates
11 reviews
12th Tribe
7 reviews
Yahaira
1 review
Women's Comfy Pants
11 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.