Talbots
Reviews and Complaints

I shop at Talbots because they sell good quality clothes in smaller sizes. I am a senior woman, not a petite at 5'5", and I keep in shape with a good diet and exercise. It is exceedingly difficult to find Misses pants sizes in 2 or even 0 (if something runs large). Thank you Talbots!

I shopped at Talbots outlet in Bluffton on Thursday. I hope I am writing to the correct place but I had to tell you how GREAT Judy and Shirley were. I did not know how else to do it but they went above and beyond. Please let them know that I appreciate them very, very much.

Thank you
Carole Dempsey

I still have clothing from my first purchase at Talbots in 2006. I have not had any issues with the quality. The leather handbags are on par with Coach and last. I am still using the bags I bought in 2007. I have never had an issue with shipment, customer service, quality, or credit card transactions. The only comment I have is buying 100 percent natural fibers because of pilling-this is due to the natural fiber and not quality. I do not have time to shave my clothes. I am impressed with the shoes, they are very well made and they tend to last.

My shopping experience on Nov. 30th at the Wayzata Mn store was a lot of fun. All seemed to be in the happy holiday spirit. They were very busy while I was there, however, I received the usual individual attention that I enjoy when they are not busy.
Almost every associate greeted me at one time or another whileI was in the store. The names I rcall are Mimi, Toni, Mary and Michelle.
The jacket I wanted was not in the store but they were happy to order it on line.
I also enjoyed the treats.
Another happy shopping experience at Talbots. Thank you.
Sharon Jankowski

I was looking for a pair of Ivory hampshirew pants in size 12 petite, and the associate Jean in Garden City Cranston checked multiple locations and online and was unsuccessful. She went over and beyond but it was busy and the phones were in use and had to keep waiting for the phone. She told me the above # store had one. I called and caught a woman named Dawn. She also went over and beyond to find these pants. She went into the basement and checked all over the store to find this one pair that she may have had but to no avail. She gave me 5 store numbers to try and on the first try in New York I was successful. This is why I shop at Talbots, the sales people I deal with are pleasant and do go overboard to make the customer happy. A big shout out to Jean and Dawn for their efforts!
Thank you ladies, and Talbots.

Customer service super star is MaryEllen at store 4417. She not only knew her clothing smarts but was truly customer focused. She knew how not to be nosy but still offer advice almost as a of she had known us and what looked best on us. NOT to just make sales but to have happy, good looking customers. She is a true asset. P.s.- she ended up with more than $250.00 sales for her store and that was after the sales pricings.!
She is a 5 plus star totally unlike her counterpart working the same time at Black and White. That lady was bossy and overwhelming. Not only that but had a "she knows best" attitude. Would even interrupt our conversations to let us know she knew more than we did.
MaryEllen is a perfect teacher for the sales people in the Talbot family. Which of course includes Chicos.
Judy aka Koala Lady
Proof of purchase trans 4971 but big buyer friend.I dont have her proof with me.

I have a Talbots Credit Card which I activated 2/1/2022 I never received a letter saying the card was deactivated. Since I live over one hour from the nearest Talbots, imagine my surprise when my credit card did not work It was not maxed out, (as the clerk suggested.) Paying with cash was the only way I could keep the items I selected. I won't get another credit card from Talbots and I won't be shopping there again. Too far from where I live to chance having the card that doesn't work. I could have purchased many more items since the distance prevents me from more frequent visits.

Please make more tee shirts without the spandex ...100% cotton, The shirts with spandex are so uncomfortable and very warm in the summer..I had to give all my shirts away..I have been a customer with your store for many many years and have always been satisfied with your merchandise expect for the tee's with spandex. I have heard many of your customers complaining about this same issue..Your patterns a so pretty and 90% have spandex...I have had to shop other stores to get my cotton shirts...please please consider this issue..Thank you...I love Talbots Jackie Gagliardi [protected]@verizon.net

I been shopping at Talbots for like 20 years now, but I ain't never gonna shop there again. I ordered some stuff online like 2 weeks ago and it still ain't come. Every time I call them, they give me some different story. My order been stuck in Massachusetts at the Fedex Warehouse for like a whole week and they ain't even tell me why. Last time I called, they said it was gonna be transferred to USPS that day, but I called my post office and they ain't got it. Today, I called again and the supervisor was so snotty, I couldn't believe it. She said my package was on a Fedex truck now, but it still ain't gonna be delivered for a few more days. I was already thinking I ain't gonna order online from Talbots no more, but now I ain't gonna shop there at all. I work overseas and I spend like $8000 a year on clothes, but Talbots don't deserve my business or anyone else's.

I gotta say, I had a pretty bad experience with Talbots. I ordered a couple of items from their website, but unfortunately they didn't fit me quite right. So, I followed their return policy and sent them back within the allotted time frame. But when I contacted them to check on the status of my refund, they told me that I had missed the deadline and could only receive store credit. And get this - the credit was $120 less than what I had originally paid! What a rip off.

But that's not all. I also returned another order for $78, but when I received my refund, it was only $60. Apparently, they charged me $18 for return postage. I mean, come on. How can it cost that much to ship an envelope with a thin cashmere sweater? And to make matters worse, I live in the same state as their warehouse, so there's no way it should have cost that much. They totally ripped me off.

And let's talk about the quality of their clothes. It used to be that you could find some really nice stuff at Talbots, but now? Forget about it. The cashmere is so lightweight that you can practically see through it, and the synthetic fabrics are scratchy and uncomfortable. Plus, their styles are so outdated that they're not even trendy anymore. And don't even get me started on their shoes - they're marked up so high that you can find the same ones on Amazon or Zappo for way less.

After 30 years of shopping at Talbots, I'm officially done with them. I'll use my store credit and then say good riddance.

Talbots used to be the go-to place for stylish and quality clothing. Their sweaters were always top-notch, but lately, they've been using a lot of rayon and nylon mixed with the cotton. Even when new, you can see signs of early pilling. It's a real shame because their prints used to be so beautiful, but now they're just dowdy looking. Many of their dresses are made of polyester, and if it weren't for the price tag, I would expect to find them at Target. It's just not worth it when so many of their styles are quite frumpy.

Their shoes are another disappointment. They're cheap quality with a rather high price tag. The only time it's worth shopping there now is when they have their clearance sales, which can be up to 70% off already marked down prices. Even then, you have to be careful because some of the items are just not worth it.

They offer a lot of costume jewelry, but it's not worth the price. $29.99 for a fake pearl wrapped in gold color metal? I would expect to see it at Kohls for $9.99. It's just not worth it.

For the prices Talbots charges, regardless of how nice the store looks or how nicely the clothing is hung on wooden hangers, you would spend your money more wisely by visiting Ann Taylor. They're much more fashionable and have much better quality clothing. It's just not worth it to shop at Talbots anymore.

I've been shopping at Talbots for more than 15 years, mostly at stores in New England. But lately, I've been really disappointed with the level of customer service both in the store and on the phone. It's been downright atrocious, if you ask me.

Now, I don't blame the store associates for this. They're paid minimum wage, and they're expected to do a lot. They have to reach out to customers and book appointments, wear masks all day during the pandemic (even when customers don't have to), and work less than 8 hours a day. Most of them are really nice people, but they're not being compensated fairly, and that shows on the sales floor.

The phone line associates are even worse. They all seem to have different ideas about how to apply promotions and discounts, and some of them are just plain rude. They don't seem to have very good speaking skills, either. I think they're overworked and underpaid, just like the store associates.

But that's not all. The quality of the products has gone down, and the prices have gone up. And have you seen the interest rate on their credit card? It's almost 30%! That's ridiculous!

And don't even get me started on the clothing line. It seems like they just repeat the same styles year after year. It's really sad, and it makes me wonder if the end is near for Talbots.

And what happened to the "Red Hangar" sale? That used to be a great way to get some good deals, but now it's non-existent. I don't know what's going on at Talbots, but something needs to change.

I gotta say, Talbots ain't what it used to be. I remember back in the day when their clothes were top-notch quality. The fabric was thick and durable, the stitching was on point, and the attention to detail was impeccable. But lately, it seems like they've been cutting corners and churning out some real cheap stuff.

I mean, don't even get me started on their knits. I used to love their T-shirts, but now they're so flimsy and misshapen after just a few washes that I can't even wear them out of the house. They're relegated to pajama tops or cleaning rags at this point.

And what's up with their promotions? They send out all these coupons and "gift certificates" in the mail, but they're basically useless. You can only use them on full-price items, which is ridiculous because Talbots is always having some kind of sale. And the dates they're valid for always seem to coincide with the dates when everything is already discounted. What a scam.

I recently got a $20 coupon and used it to buy a sweater online. A week later, I get an email saying the sweater is "not available." So now my $20 is just wasted. When I tried to call customer service to inquire about it, I got a recording saying they were "too busy" and the call disconnected. Real professional, Talbots.

Honestly, I'm done with them. I've been a loyal customer for 30 years, but enough is enough. I'm cutting up my credit card and taking my business elsewhere. Talbots, you've lost a customer for life.

Hey, have you seen the changes in the female population lately? There are more and more older women who can't find clothes that fit their shorter, wider bodies. I just got the new Talbots magazine and it's filled with tall, skinny young ladies who look great in their clothes. But let's be real, that age group is getting smaller and smaller. If Talbots took a trip to one of the many assisted living or senior residences, they would see that the women there are unlikely to wear their clothes because they don't fit. It's a shame because family members bring in Talbots clothes for their loved ones, only to have to return them later because they don't fit. It's frustrating for us older ladies who have to keep wearing the same old shrunken and shabby clothes because we can't find anything new that fits. Talbots, please add a new section to your inventory for those of us who need clothes that fit our bodies. We want to look good too!

I had to wait for what felt like forever to get my credit from Talbots. They finally sent me a shipping label, but I was surprised to find out that I had to pay $8.95 to ship the small item back. And to make matters worse, they deducted that shipping cost from my refund. It took a whopping 20 days for me to get my refund, and when I tried to inquire about it, all I got were automated responses saying that they were experiencing shipping delays.

To add insult to injury, the item I received was deceptively photographed in the online catalog. It looked like it was two pieces, but it turned out to be only one. When I emailed corporate to let them know about the error, I was shocked to find out that I had to pay $17.90 in shipping for a $62.00 item. And even after two more automated emails saying they were experiencing delays, I finally got an email from corporate support saying that they would refund me the return shipping in 5-7 business days.

This means that it will take almost a month from the time I returned the item to get my refund. I wasted so much time dealing with them and trying to get answers. I only got a reply after emailing corporate directly, and even then, I had to wait almost three weeks. The only reason I'm writing this review is to let others know that customer service is not a priority for Talbots. So, buyer beware!

I recently bought some stuff from Talbots using a $20 coupon, and then a few days later, they marked down everything I bought by a lot. So I went back and bought four of the things again at a way lower price. But then I had to go to the store to return the more expensive stuff, and the cashier didn't just scan my receipt like a normal person. She pulled up my whole order history and gave me credit for the cheaper items. I had to tell her to fix it, but even when she scanned the right receipt, the system still showed my whole order history. It was a real pain in the neck! It would be so much better if I could just bring in my receipt and ask for a price adjustment.

Also, I think Talbots should give free shipping to people who have their credit card and spend a certain amount. It's a real hassle to use the red phone, and it would be way easier to just shop from home and get free shipping and returns. They charge so much for a little t-shirt, they could definitely afford to cover the shipping!

I've been a loyal customer of Talbots for years, but my opinion of them changed a couple of years ago when I ordered a turtleneck from their website. The screen had in small print "No returns", which I didn't notice at the time. I ordered the turtleneck in the same size I had always bought from Talbots, which had always fit, so I didn't think it would be a problem even though I couldn't try it on in advance. When it arrived, I was disappointed to find that it was much too small. I decided to take it back to the store, hoping to exchange it for a larger size. However, the woman behind the counter took one look at it, stuffed it back in the bag, and practically threw it back at me, saying it couldn't be returned. I was shocked and disappointed. Apparently, this company knew that these sweaters ran small, but they wanted to unload them anyway without making the customers aware of that fact.

After this experience, I stopped shopping at Talbots for a long time. However, a few days ago, I decided to give them another chance and ordered a dress online. Unfortunately, it did not fit well, so I returned it a couple of days later. Then, to my surprise, I got a bill in the mail for the shipping, and I noticed that they were charging sales tax on the shipping. I was not happy about this, and it made me wonder if Talbots was trying to take advantage of their customers.

After two instances of questionable and underhanded practices, I have decided NEVER to shop at Talbots again. It's a shame because I used to love their clothes, but I can't support a company that doesn't treat its customers fairly. If you're thinking about shopping at Talbots, I would advise you to be careful and read the fine print. Buyers beware!

I was so bummed out after my trip to Talbots at Desert Hills Premium Outlet. I was hoping to return an item I bought online, but it turned out to be a real hassle. Even though I had the receipt, the ladies working there didn't seem to know how to process a refund. They told me they couldn't give me my money back, which was a total bummer. And to make matters worse, they were both super rude to me. I mean, come on, where's the customer service?

After that whole ordeal, I decided to take a look around the store. I was hoping to find a tunic, but when I asked the ladies if they had any, they looked at me like I was speaking a foreign language. They had no idea what a tunic was, and they told me they didn't sell them. I was pretty surprised, to be honest. I thought Talbots would have a better selection.

But then I saw some t-shirts that looked pretty cool. They were long and comfy-looking, and they were advertised for a great price - $12.99 each. I was excited to buy three of them, but when the ladies rang them up, they tried to charge me double the advertised price. I was pretty annoyed, but they told me they couldn't do anything about it. They said they had to charge whatever the computer said, and they didn't even apologize for the mistake.

I was so frustrated by the whole experience that I ended up leaving the store without buying anything. I don't think I'll be going back to Talbots at Desert Hills Premium Outlet anytime soon. It's a shame, because I used to be a loyal customer. But with rude staff and confusing policies, it's just not worth it. Talbots, you lost a good customer today.

I want to say that I tried to call Talbots and speak with a manager & I was unable to do so. Cust. Svc. Said they have no phone number for that. There’s a number online but it’s a non working number. Bad cust. Svc. The large tops that I buy are never the same size. I have to shop online d/t my location. One large could be 24” at the bottom width & 26” on a different top. Why is a large from the same company so different? One might be tight, the next hangs on u & looks 2-3 sizes too big?

This is quite common to read in their online reviews. I know they have several manufacturers, but, for goodness sake, communicate with them about this issue!

IT IS SUCH A BIG PROBLEM FOR CUSTOMERS BECAUSE u have already paid for the tops, if u re-order in a smaller size you have to pay again, usually full price. The refund takes 2 months (2billing cycles to show up as a credit! Plus ur paying interest on both if u use a credit card! Then u have to print their label, which is $8-9 off of your return. The go to the post office and mail it. Such horrible dis-concern for the customer when it could be fixed with a little effort. I’ll add that Talbots clothes are not cheap in price some tops $118. Some pants $148.

I got a bill from talbots that show a late fee, apparently the previous bill got lost in the mail. I call talbots and the land said if I would pay a 2.00 fee she would take it off so I payed what I owed in full plus 2.00 and I am still getting the late charges called talbots and tryed to explan what happened but the 2 lady I tryed to talk to was pretty rude

I am having trouble with getting an address label to return an item purchased on line. I have ordered several times from Talbots and feel that I am a good customer. But this trying to print an address label has not made me happy. What was wrong with the former way of returning an item? I do not like not having the invoice to say why I am returning it etc. and with a label to use. And not being able to say if I want my return to go to my credit card or reorder. Please help me get this item returned.
The number on the tag on the item (I am not sure which is the right number)
is 134 02 00
351862 79
54973978.

I do not know which is the necessary number so I included all that was on the tag.

Patricia Loutsch
503 S Marion St
Remsen, IA 51050
Order #211220IE59748

Bought several cotton tshirts that are developing small holes on the bottom. My neighbor is experiencing the same problem. Have been a long time customer of Talbots

My Talbots account was paid in full online on May 4. I continued to receive emails but did not open them because I had made no new purchases. I recently opened a message and found a bill for $45. I contacted customer service multiple times before receiving any explanation. A $2 late fee had been added after my payment and has increased to $45 in 5 months. I asked for the charges to be removed but was denied.

I was in Talbot's yesterday in Asheville NC where I live. I spend quite a bit of time looking and trying things on and decided to purchase an item that was on sale. No big signs saying all sales are final.. when I was about to buy it the employee said oh wait a minute it is not returnable. I like looking at my purchased clothing items with my own mirror and then decide. Well good thing she remembered to tell me. It was $60 item I would have eaten if it had not worked out! Anyways like many of your shoppers I have been shopping at your stores for a long time. But not anymore because I don't like tricky sale return policies. Not sure why you would do that anyways on all sales items and not just the final sale rack per se. Lucy Jones