Taylor Swift
Reviews and Complaints

i purchased 1 hoodie that was pre order in october. it had a ship date of 12/15. 12/26 i asked when my order would ship? received a auto email asking for a confirmation#. then recieved an email advising this hoodie is pre oder until 1/12... i emailed multiple times asking for a refund as this is not acceptable and wnating to know why the site set a pre order date then after that date passed another pre order date was given.. now 7 days ago i get an email adving ferndale MI created a lable for my package... it still hasnt shipped... whyyy is this place holding orders for days and weeks? this is not accaeptable and unfortunitly wil not be purchasing from this site ever again.

I gotta say, I was pretty excited to check out Taylor Swift's website (taylorswift.com) and see what she's been up to lately. But man, was I disappointed with the whole experience.

First off, it took them forever to even send me the stuff I ordered. I mean, come on, I paid good money for that stuff and I had to hassle them for over two weeks just to get them to send it out. That's just not right.

And then, to top it all off, my package got lost in transit. I know that's not really their fault, but still, they didn't do much to help me out. All they said was that they'd send me a new one, but I'd have to wait another two weeks for it. That's just not good enough.

But the worst part of it all was their customer service. I mean, seriously, it was appalling. Every time I tried to contact them, all I got were these generic responses that didn't even address my concerns. It was like they weren't even reading what I was saying.

Overall, I gotta say that I'm pretty disappointed with Taylor Swift's website. I was hoping for a better experience, but it just wasn't there. If you're thinking about checking it out, I'd say think twice and maybe look for something else.

I gotta say, I'm pretty disappointed with my recent experience shopping on taylorswift.com. I placed three orders at the start of November and it's been weeks now and none of the items have even shipped yet! My daughter is always asking me to buy her stuff from the Taylor Shift store, but it's starting to feel like a real hassle. I mean, we're paying top dollar for these items and yet it takes forever to even get the ball rolling on shipping them out. Like, seriously, $65 for a cardigan and it's gonna take 12 whole weeks just to start the shipping process? That's pretty ridiculous if you ask me. By the time my daughter finally gets her hands on it, winter will be long gone! I don't think I'll be placing any more orders until they can get their act together and start shipping things out in a more timely fashion.

So, I gotta say, I'm pretty disappointed with my experience ordering from Taylor Swift's website. I was really excited to get some merch for my niece for Christmas, so I ordered two items way back in October to make sure they'd arrive in time. But boy, was I wrong.

First of all, they took the money out of my account right away, which was fine, but then they never shipped my order. I was getting pretty worried, so I reached out to customer service to see what was going on. And let me tell you, it was not a smooth process.

It took five whole days of back and forth emails to finally get someone to locate my order. And even then, they told me it wouldn't arrive for another 12 weeks! I mean, come on. I ordered in advance specifically so I could have it for Christmas. What's the point of offering Christmas delivery if you can't actually deliver?

At that point, I was pretty fed up, so I asked for a refund. And guess what? I still haven't received it. So now I'm out of both a gift and my money. Not cool, Taylor Swift. Not cool at all.

I recently reached out to the Taylor Swift online store about some damaged merchandise that I received, but unfortunately, I have not received any response or resolution to my issue. Additionally, I have also tried to inquire about some new merchandise that was announced, but I have not received any information about it.

As a parent of a huge Taylor Swift fan, it can be disheartening when things don't go smoothly and there is no one available to help out. I understand that things can take time, but for the cost of the merchandise, I would expect better customer service.

I hope that by writing this review, my experience can be improved for next time. It would be great to see the store become more responsive and helpful to their customers.

Taylor Swift's website, taylorswift.com, is a great place to find all things Taylor. From her latest music releases to her tour dates, this website has it all. However, I must say that I have had some trouble with the merchandise section of the site.

It seems that the printer for her merchandise is having a tough time getting things shipped out in a timely manner. I had to cancel my last order because I waited for over two months and it still had not shipped. Now, I have placed another order almost 7 weeks ago and it still has not shipped. This is pretty frustrating, especially since Taylor is a multi-millionaire and should have a clothing or merchandise line that can keep up with supply and demand.

It's disappointing that those in charge of the merchandise line don't seem to know how to do their jobs correctly. I hope that Taylor and her team can work on improving this aspect of the website so that fans can get their hands on her merchandise without having to wait for months on end.

Despite this issue, I still love visiting taylorswift.com to keep up with all of Taylor's latest news and releases. Her music is always amazing and I can't wait to see what she has in store for us in the future.

I recently had a disappointing experience with taylorswift.com. I ordered a large size item, but was sent a 2XL instead. When I tried to return it for an exchange, I was met with difficulty. I sent multiple emails, but have yet to receive a response after 5 days. This was supposed to be a special 13th birthday present for my daughter who is a huge Taylor Swift fan, and now I am worried that I won't be able to get it in time for her birthday.

I have purchased items from this website before without any issues, and was planning on buying more in the future. However, if this is how they treat their customers when something goes wrong, I don't think I will bother anymore. The customer service was terrible and I feel like another fan has been let down and lost. It's really disappointing to see such a lack of care and attention to detail from a website that represents such a popular and beloved artist.

I hope that taylorswift.com can sort themselves out and improve their customer service, because it's clear from their reviews that I am not the only one who has had a negative experience. As a loyal fan of Taylor Swift, I want to support her merchandise and website, but it's hard to do so when they don't seem to care about their customers.

I'm a huge fan of Taylor Swift, just like my niece. When her album Folklore was released, I was so excited that I immediately ordered some merch for my niece. I was thrilled when some of it arrived, but unfortunately, the Folklore CD did not. I ordered it on the day of release in 2020, but it's now February of 2022 and it still hasn't shipped. I reached out to the customer support team, but unfortunately, they said that there's nothing they can do according to company policy because the item has already shipped. However, when I checked the tracking information, it showed that USPS has not yet received the package from them.

Honestly, I wouldn't recommend ordering anything from the merch store. It's such a shame because I really want to support Taylor, but it seems like Universal Music doesn't care about their customers. I hope that Taylor is able to find a better merch team in the future, because I know that her fans would love to be able to purchase her merchandise without any issues.

Overall, I'm still a huge fan of Taylor Swift and her music. I just wish that her merch store was better managed so that her fans could have a better experience when purchasing her merchandise. Despite this setback, I'll still continue to support her and her music because she's an amazing artist who deserves all the success in the world.

I recently visited taylorswift.com to check out the latest merchandise from my favorite artist. I was excited to see so many options available and ended up placing an order for $120 on November 14th, 2021. However, I was disappointed to find out that a month had passed and I still had not received any updates on the shipping or status of my order.

When I reached out to customer service, I was informed that the item I ordered was on pre-order, which was not advertised at the time of purchase. They told me that it would ship on December 14th, but that day came and went with no updates. I waited for an entire week and finally decided to reach out again to ask for a refund. However, instead of getting a straightforward answer, I was given the runaround and told that they would "look into it" with no further communication.

I was extremely frustrated with the lack of communication and the poor customer service I received from the Taylor Swift official store. In the end, I had to do a chargeback through my bank to get my money back. I would not recommend ordering from the official store and suggest that you save your money and order from other sites where the service is better.

Overall, I love Taylor Swift and her music, but I was disappointed with my experience on her official store website. The lack of transparency and poor customer service left a bad taste in my mouth. I hope that they can improve their service in the future so that other fans don't have to go through the same frustrating experience that I did.

I have to say, I am beyond disappointed with my experience on Taylor Swift's official website. I placed an order on July 24th for multiple items as a gift for my sister's birthday and Christmas. It is now November 19th, and I have just cancelled my entire purchase. The reason? A sweater that was on back order.

When I reached out to the support team to see if they could ship the remaining $120 worth of items, they told me that I would have to wait or cancel my order and try to reorder the other items if they were available. I was never prompted to select a box at checkout saying I wanted the items shipped when they became available. It's frustrating that I have to wait or cancel my order because of a mistake on their end.

To make matters worse, customer service informed me that I received a digital album that is non-refundable. However, I never received it in an email or anything, and when I asked how to obtain it, they ignored my request and said that the portion of my order that contains digital music is not refundable. This is unacceptable.

It's disappointing when customers are simply trying to support an artist and give gifts to others, but we never received them and are forced to cancel. The customer service experience was horrible, and I would not recommend purchasing anything from Taylor Swift's official website.

Taylor Swift is a big star and everyone knows that she loves her fans. But when it comes to her website, it's a different story. The prices for her merchandise are way too high and the quality is not that great. And don't even get me started on the shipping fees! They are so expensive that it's almost not worth it to buy anything from her site.

I remember the first time I ordered something from Taylor Swift's website. It was a sweatshirt that cost $65. I was so excited to get it, but it took over 6 MONTHS to arrive! And when it finally did, it turned my daughter's skin and watchband blue. I was so disappointed.

But even after that experience, I decided to give the site another chance. My daughter really wanted the signed Red CD, so I decided to order it for her. The site was advertising free shipping on orders of $50 or more, so I added another item to my cart. But when I went to check out, they charged me over $22 for shipping! I was so confused. I thought I was supposed to get free shipping since my order totaled $130.

I tried to call customer service, but there was no number to call. I had to email them and it took days to get a response. When I finally did get a response, they told me that the shipping wasn't free because music was included in my order. I couldn't believe it! If I had ordered the CD alone, it would have cost me less than $6 in shipping. But because I added two extra items to get the free shipping, they charged me $22 to ship everything.

I was so frustrated and disappointed. I just wanted a $16 credit, but they wouldn't give it to me. I ended up canceling part of my order because I didn't want to pay that much for shipping. If I had placed two separate orders, I wouldn't have been charged a shipping fee for the two additional items. But they wouldn't just refund me the difference. It was such a ridiculous and unfair experience.

I know my daughters will be devastated that I won't be ordering anything else from Taylorswift.com, but I just can't be taken advantage of like that. The prices are too high, the shipping fees are too expensive, and the customer service is terrible. I hope Taylor Swift can fix these issues because I know she really cares about her fans. But until then, I won't be buying anything else from her website.

However, Taylor Swift's website (taylorswift.com) is a must-visit for any fan of the pop star. The website is well-designed and easy to navigate, with plenty of information about Swift's music, tours, and merchandise.

One of the best features of the website is the "Taylor Swift Tix" section, which allows fans to sign up for pre-sale access to Swift's concerts. This is a great way to ensure that you get the best seats possible for her shows.

The website also has a section dedicated to Swift's music videos, which are always visually stunning and creative. Fans can watch all of her videos, including the ones for "Shake It Off," "Blank Space," and "Bad Blood."

In addition to music and tour information, the website also has a store where fans can purchase Swift's merchandise. From t-shirts to phone cases, there's something for every Swiftie.

Overall, taylorswift.com is a great resource for fans of Taylor Swift. While the lyrics to "Shake It Off" may be a bit confusing, there's no confusion when it comes to the quality of Swift's website.

about their customers anymore. It's a shame because Taylor Swift is such an amazing artist and her website used to be great. But now, it's just a mess. The layout is confusing and it's hard to find what you're looking for. Plus, the prices are way too high for what you're getting. I used to love buying Taylor Swift merchandise, but now I'm hesitant to even visit the site. It's a shame that the new company has ruined such a great thing. Hopefully, they'll get their act together soon and start treating their customers better. Until then, I'll be taking my business elsewhere.

So, I was trying to order some merch from Taylor Swift's website and let me tell you, it was a real pain in the butt. The website was all confusing and had all the important stuff written in tiny letters that I could barely read. And get this, there wasn't even a phone number to call to get help! I mean, come on, how am I supposed to fix my order if I can't even talk to someone about it?

And to top it all off, it took them like 10 whole working days just to reply to my message. Like, seriously? I don't have that kind of time to wait around for a response. I was so frustrated with the whole experience that I don't think I'll ever order from them again.

Overall, I'm just really disappointed with how difficult it was to order from Taylor Swift's website. I mean, I love her music and all, but this whole merch situation was just a mess. Hopefully they can get their act together and make things easier for their fans in the future.

So, I gotta say, I was pretty bummed out by my experience on taylorswift.com. I mean, I was super excited to get my hands on some of her merch, but it turned out to be a total letdown. Like, seriously, the stuff I wanted was listed as available, but then it took forever to ship, and some of it never even came at all! I mean, come on, Tay, what's the deal? I thought you were all about making your fans happy, but this just felt like a big ol' slap in the face. Honestly, I'm surprised they're still running this site at all. It's a real shame, because I love Taylor and her music, but this whole shopping experience just left a bad taste in my mouth.

I gotta say, I'm a huge fan of Taylor Swift. I mean, who isn't? She's got some serious talent and her music just speaks to me. So, naturally, I wanted to get my hands on some of her merch. I decided to order a picture disk vinyl from her online store on April 30th.

Now, I know things can take a while to ship, especially with everything going on in the world right now. But, man, this was a long wait. I finally received my vinyl today, months after I placed my order. I was starting to think it was never going to come!

Don't get me wrong, I'm thrilled to have it now. The vinyl looks amazing and sounds even better. But, I just wish the shipping process was a bit quicker. I know Taylor Swift is a busy woman, but come on!

Overall, I'm happy with my purchase and I'll definitely be ordering from her store again. But, I'll make sure to plan ahead and order well in advance. If you're thinking about ordering from her store, just be prepared for a bit of a wait. It's worth it though, trust me.

I'm a huge fan of Taylor Swift! I've been eagerly waiting for her new albums, Lover and Evermore, and I even preordered them both. When she announced the release of Folklore, I didn't hesitate to buy it right away.

One thing I love about Taylor is that she often releases singles that aren't on her albums. It's always exciting to hear new music from her, even if it's not part of a larger project.

However, I was disappointed to see that just one week after I preordered the digital version of Lover, Taylor reduced the price. I understand that prices can fluctuate, but it still stings a little bit to feel like I could have saved some money if I had just waited a little longer.

Despite this small frustration, I'm still a dedicated fan of Taylor Swift and her music. Her talent and creativity continue to amaze me, and I can't wait to see what she comes up with next.

I gotta say, I'm a big fan of Taylor Swift. I've been following her music for years now, and I was super excited to check out her website. Unfortunately, my experience with their customer service has been less than stellar.

I placed an order for some merch about a month ago, but then I got an email saying it was actually a pre-order. I wasn't too thrilled about that, so I decided to cancel my order. They told me it would take 3-10 business days to get my refund, but it's been over a month now and I still haven't seen my money.

Honestly, I'm pretty disappointed. I've always thought of Taylor Swift as someone who cares about her fans, but this experience has left a bad taste in my mouth. I hope they can get their act together and improve their customer service, because right now it's just not cutting it.

So, I was trying to buy something from Taylor Swift's website, taylorswift.com, and let me tell you, it was not a good experience. I ordered a small item on November 14th, which is not a pre-order item, mind you. It's supposed to be a Christmas present for someone special. But guess what? The item hasn't even been shipped yet! Can you believe it? And to make matters worse, it's impossible to get in touch with anyone from the website. Every time I try to ask about my order, I just get the "run around". It's like they don't even care about their customers. I mean, is it really that complicated of a question to ask when my item will be shipped? Apparently, it is for them. Needless to say, I will never be ordering from this site again. It's just not worth the hassle and frustration.

Yo, so I was hyped to cop a hoodie from Taylor Swift's merch store. I dropped $75 on it, which is a lot for me, but I was willing to do it for my girl Tay Tay. But then, a whole week went by and I didn't hear anything about my order. I hit up customer service and got an automated email saying they'd get back to me in 72 hours. That's already a long time to wait, but I was patient.

But guess what? Two weeks later and still no word. What's up with that, Taylor? I'm starting to think this merch store is a scam. Luckily, I used PayPal to pay for it, so I can report the charge as fraudulent if I have to. But seriously, y'all should avoid buying anything from Taylor Swift's merch store until they get their act together. It's a shame, because I really wanted that hoodie, but I guess I'll have to find another way to show my love for Tay Tay.

I recently purchased a signed album from Taylor Swift's website for $50. I was really excited to receive it, but unfortunately, it didn't show up even after waiting for about 90 days. I was really disappointed and decided to contact their Customer Service for help.

To my surprise, they told me that I only had 60 days after receiving a ship date to let them know about any issues. I couldn't believe it! They basically told me that I was out of luck and that they wouldn't do anything to help me. It was really frustrating and disappointing.

I really hope that Taylor Swift isn't aware of what's going on with her website's Customer Service. But, if she isn't looking into any of these reviews, then it's also on her. As a fan, I expected better from her and her team. I don't think I'll be purchasing anything else from her website in the future.

Overall, I think it's important for companies to have good Customer Service and to take care of their customers. It's really disappointing when they don't live up to those expectations.