The Because Market
Reviews and Complaints

I ordered a special promotion PKG plus an additional PKG at a reduced price with a subscription for men's disposable briefs, for my husband who was at end of life care. He passed away 3 weeks ago, and I never have received the first item, or shipment. However I was charged for the first and found out today that I was also charged for a second shipment to be sent out. They wanted me to make a request for return information, and I tried to tell them I've never received the first PKG. Come to find out, they were able to pull up the delivery information and said it was being delivered much too late, and was suppose to come by *** today! I told them I didn't need the shipment or the subscription since my husband had passed away. They are telling me they can't refund the charges. I don't want other people to have to go through this. *** is as poor as the delivery etc. Thank you for any help!

I received a trial sample from this company on Nov 11th. On Nov 15, 2021 I called to cancel and make sure I would not receive any more shipments. I was assured I would not receive any more shipments. Unfortunately I do not have the name of the person I spoke with. *shame on meBut, that is partly because my husband has been in the hospital with COVID pneumonia and he is 75 years old so my mind is on him now. Not Because Market! They said they sent me a text on 11/19 about my shipment and I did not respond. That is because after I called and canceled, I blocked their numbers because I was tired of getting calls/messages from them. I will REFUSE the shipment and I expect a full refund. I am NOT going to pay any additional monies to this company and if I have to file a suit against them, I will. I DID NOT SUBSCRIBE to their future shipments. I will also dispute with my bank if I need to. I WANT A REFUND NOW!

I called Because Market to try their free trial kit which was for incontinence pads on August 26th. After reading the complaints with the Complaintsboard.com I decided not to deal with them at all. So about 5 minutes after I ordered this kit I cancelled it and very adamant about getting rid of all my information including bank card info. I was assured by *** that it was cancelled. Then on Aug 28tg I received an email that my order had shipped and so I sent an email saying this was cancelled. *** sent me a confirming email that it was cancelled. Today Sept 1st I received the free trial from them. I do not want anything to do with them. They should never have sent this free trial which they wanted $2.99 for shipping. What I want is them not to ever send me anything again except confirmation from a supervisor stating that my bank card information and all other information is eliminated from their system and no further contact except that letter for my records.

I came across an advertisement on the web. For a sample of incontinent supplies. I paid the shipping received my sample. I called Because to order. But Because doesnt work with my insurance. So I then called my insurance to see if they could help me. My insurance said no guarantee I would get a refund. I called Because back, explained to them I cant order. Because kept hounding me with text messages to order offering discounts. I kept telling them no. I cant afford it. Over and over I told Because no. I cant afford it. On Saturday October 2. I looked in my back account and Because had withdrawn $28.09 from my account. I called Because today, voiced my complaint. Because told me that they will submit for my refund. But also that I will be responsible for the return postage, so I talked to them about that. Asked if I can just decline the shipment. Cant do that. They may not receive their shipment. Now I get an Email telling they credited my account $7.02. To order .

I noticed a fraudulent withdrawal on my Bank account of $63.00 .Description showed - 05/02/2022 Because Market *** and last four of my debit.I called the number on 05/02/2022 they said the phone number on the account is ***, (which is not my phone number) to find out...Order # HEX7142193855H,Order placed online on 04/30/2022 as a recurring payment,Shipping address (which is my PO Box),Email *** (which is not my email),They stated they will submit a request for refund and wanted me to give them my email. I refused because of security reasons. She stated that is the only way we communicate. Since I refused giving email I should call back in 4-5 days.Called back 4 days later. They stated we can't refund unless you return the items. As of 05/04/22 I have not received any deliveries from this company and they refuse to refund my money, claiming "there is nothing we can do".Company -Because Market *** -Sale's woman's under garments online.My name and address is easily found online, but my debit card number was acquired by this company. How, I do not know.

I signed up for a trial offer for $0.99 on January 2nd I sent a text message to cancel this prior to their 16 day trial end. On the 15th of January. I did not receive a response so I sent an email on January 17th to cancel the trial and not ship any products and not charge my account. May I please have that the 17th was still within the 16 day trial. I did what I was supposed to do I canceled within the 16-day. However I received a shipment I was charged $51.30 and I'm now told that I need to pay for the postage to be returned in order to get a refund. I found these practices very concerning considering I did what I was supposed to do on my end I did not request for their product I used information I had from your emails to contact you within the 16-day trial and you are still asking me to pay for the return of the product. Display not something I feel is my responsibility. I just got this product two days ago I have not returned them yet and I'm very happy to do so if you give me a text or *** account number to ship them back on as I said I requested a refund and I expect one and I will ship right back but I am not paying for it.

I agreed to pay $2.99 for a sample of Because Market Undergarments. I was not agreeing to pay $140 per month for undergarments, or for an autoship account. I did not like the undergarments, and have continued to use the ones my insurance pays for. I received a phone call telling me there a shipment ready to ship. I declined the shipment, and my home health aid called to have it cancelled for me. I received a large box (it is still unopened), both myself and my home health aid called to have it picked back up, and not to send me anything else. I became ill, and have spent the last 6 weeks in the hospital, and a rehab center. I went to pay my bills and buy groceries after leaving rehab, and my money was short. I have again been billed $135, a second month in a row. My apartment manager had received a second delivery of the undergarments. My daughter called again and was told there are no refunds, but the account will be cancelled. I now have 2 large boxes of undergarments I will not use, and am $270 short. I only make $700 per month, and cannot afford groceries and medications without a refund. I do not have a car, nor am I even able to lift the boxes, and have told Because market to please send someone to pick up the boxes, which are still both unopened.

I got text from Because market while ordering from amazon adult undergarments following kidney transplant. 3 free diapers. Did not sign up for anything else and did not speak with any live person to explain a subscription. Did not use product. Over3 months I received what I thought was 2 promotional lip balms. I didn't order or need. After several hospitalization I checked closely my debit and found from Oct to Feb 1 I had been charged $*** for 2 lipbalms They did not come with invoice or pricing so thought were gifts. I emailed texted and called and was called back Feb 12 and the young lady agreed 44 plus dollars for 2 balms was crazy and someone would call. I then 2 days later received another unwanted unordered balm for ***.. *** emailed me he would return that *** but would not return the *** for the 2 balms because a text was sent on... he never put in date cause he never sent a text . How can a company that advertise for ***, and Nana and papa charge 24 for one lip balm and not think there's a problem. I never signed up for balm or would pay *** for 2 lip balms and they wouldn't let their mom pay for it either. Many complaints on this company.. for same kind of stuff. They are scaming the elderly and I want my *** back as I never even saw or received or spoke to anyone explaining their ridiculous practices and NEVER ORDERED LIP BALM which is a dollar at dollar store. Read their reviews. BEWARE

I ordered the product [Premium Overnight Plus Underwear for Women, from BecauseMarket,com] in January and once I received the product I called them to say it did not meet the expectations of their claims and they leaked and I wanted to terminate our relationship. In February, I received an email notifying me that they were shipping the product again and charged my account $85.19 and I immediately emailed them I did not want it. They claimed it was too late and it had already shipped. In January, it took 2 days before they shipped it, but now they are saying it was already shipped and could not stop it. I made it clear I did not want the product anymore and I waited but never received the notification for the authorization to return the opened shipment. Then in March the same thing happened. I sent emails again and after repeated calls I spoke with a fellow who put on the hard sell to get me to continue the product and I clearly stated I did not want to do business with their company anymore. Eventually, he agreed to give me the authorization to return the unopened product for the March shipment only, not for the February one. I was refunded $75.95 but I had to ship the box back at my own expense of $30. I ended up paying over $255 for products that leaked and were unusable, plus the $30 to ship the one box back to them.They are taking advantage of the elderly with their business practices.I can find the emails if necessary. But I am sure you have had similar complaints about this company

On 9/7 I received an email about a shipment from Because Market. I contacted *** to cancel the shipment but they claimed it was sent. During the call I priced bed pads & clearly stated I was shopping for options & was not placing an order.On 9/9 I got a text stating that the incontinence underwear that I asked not be sent was in fact shipped.I contacted *** on 9/9 to complain about this again & tell them that I was no longer wanted Because Market's products.That day I was also informed that an order for bed pads was placed on 9/7. I DID NOT place an order and was assured that the Oct shipment would be canceled. On 10/8 I received another text message stating that a Because Market Package has shipped.When I called to complain again I was told that bed pads shipped - I DID NOT order these & they were supposed to be canceled. I asked for a 2nd RMA for the first package that I did not receive & an RMA for the 2nd package of bed pads I did not order. The *** has not contacted me in 18 days. They have ignored my repeated requests for returns. They want me to pay the return shipping for something that they will resell. They are fraudulently using the subscription model to inflate their *** while charging customers to return packages for them to sell to other customers, meaning they charge for shipping twice! I want these 2 boxes sent to them and my money fully refunded. They charged me a total of $139.19 across 2 shipments. I want them to give me my money back & take their merchandise back.

This company makes personal pads for women with light to severe urinary incontinence. I took the trial and found I just don't care for their product...their pad was just not enough pad for my mom.They give you a short timeframe to cancel. They also send a welcoming email with "if you have any questions," etc. I responded to their email in ample time to cancel. I know they got it because they responded the next day with an offer to let me try a thinner pad for 99 cents, which was nice, but there are other brands I like more, so I ignored it...because it specifically said "let us know if you want to try the other pad." I got an email advising me my March shipment was on the way and they charged me for it. I immediately responded and the answer I got back was mind-boggling. Turns out I didn't cancel right. They want you to cancel by text, which is not much of a permanent record, and by the way they failed to mention that in their welcome email. Contacting customer service by email...which IS a permanent record and I did save mine...apparently isn't good enough, because as far as they're concerned, I still have an active account! they told me that i recieved the package on the feb, 17th, which i did not recieve till the 21, i canceled the first week of march and they canceled my order but still sent out the package, they took out $75.13 dollars, they sent me a return rma and it cost me 36 dollars to ship it back, then they lost the package and when they found and going to return my money they only gave back *** dollars, so i still lose out, they need to be stop from hurting people especially on SSDI or SSI who don't make much money

The phone number to Because Market on Complaintsboard.com, credit card transactions, and Because Market email are all linked to a car dealership. I never authorized Because Market to charge my credit card $177. I never ordered products from Because Market. I never heard of Because Market. Because Market dropped off 2 packages, one well over 75 pounds. Because Market admitted the mistake but insists I pay FedEx to return their diapers. They confirmed they cannot provide shipping labels. They insisted I must pay FedEx. Because Market provided FedEx's phone number and stated March 17th is the last day they will accept returns. Because Market refuses to refund the fraudulent charges to my credit card. I have contacted Because Market and spoke to a representative who apologized but could not credit my account nor provide return shipping labels for the boxes of diapers. As a 56-year-old woman who has been independent since 2.5 years old, and with a son in college, we have no need for these diapers. I filed fraud charges with my credit card company and am requesting two shipping labels to return the diapers that are cluttering my living room. The large boxes of diapers are causing me stress.

In July , I received a package with product from BECAUSE, which was on a scheduled prescription. I had been having major problems with continence and had just found a doctor that seemed to solve my problem, at least temporarily. Since I had not used their pads for awhile I had a packages already not opened and now had 2 more. I called the Company to cancel my subscription and she resisted doing it and talking me into putting it on hold for awhile, on the condition I would let her know when to restart the subscription. Meanwhile I sold my house and moved into an apartment, in August. Im 85 years old and it was the hardest thing I have ever done, the house sold in 2 days. I failed to check my Credit Card statement several months. Then I noticed I had a email telling me I had a shipment coming and I had not given an approval. I responded that I wanted to cancel my prescription. Recently I find out they dont respond to any of their emails. Since Ive moved I havent received either one of the 2 subscriptions sent. September, for $17.10 or December, for $20.09. Ive talked to one person in length about this problem, not understanding everything she said, because I have a very bad hearing problem, and shes a foreigner, plus wasnt interested in my problem. They have indicated they have reached out to me several times and Ive not responded, yet I have never gotten even one voice message from them. I depend on voice messages and CaptionCall because of my bad hearing and also because of all the robo callers. If they arent in my contact list and dont leave a message they arent interested I believe. This week I got a message from a manager of some sort, denying me a refund, even for the December order, and admitted to getting a request for cancellation in October. I spent a better part of an hour responding to his message and this wasnt accepted either. Its a bait and switch sales tactic. Not blaming the product only the people working there.