The Because Market
Reviews and Complaints

I've been using the Willow disposable underwear for over a year now and let me tell you, they are a game changer! I've tried everything else and always had issues, especially with leaking. But with these babies, I don't have to worry about that anymore. They are so comfortable and stretch out nicely if the leg holes feel too tight. Plus, they are breathable which is a huge plus.

I usually get the 20 pack which lasts me about two months. With shipping, they used to be just under $19 but I have noticed the price has gone up to under $22. It's still worth it though, especially considering how much money I've spent on other period products that just didn't work for me.

But these aren't just great for periods. I also used them for my 94 year old grandmother who was starting to get dementia and couldn't remember to use the restroom sometimes. These were a lifesaver! They didn't leak and there was no wet bed to change in the morning. Plus, I don't have to change my sheets all the time like I did with other period products I've used for over 20 years.

And let's talk about the comfort factor. These are wonderful! They are very comfortable and soft on the outside too. And the best part? They don't look like you have a diaper on, even with form fitting clothes. I am 5'11, weigh 185 and wear the L/XL size.

Overall, I highly recommend the Willow disposable underwear from The Because Market. They are a bit pricey but worth every penny for the peace of mind they provide.

I decided to give The Because Market a try by ordering a 'free sample'. However, I was not informed that they would automatically withdraw funds from my account. When I saw the charge of $102.99, I immediately called to cancel. Unfortunately, they told me that it was too late and that the box would be delivered in the next few days. I was not happy about this because I had not received anything yet, and they charged me two weeks before I got the box that I did not even order! I told them that I would refuse and send it back, which is what I did. That was exactly one month ago today. They told me that it would take 20 days to get my refund, but when I called today, 21 business days later, they said that they need to put in for a refund which will take another 4-5 business days. This is very deceptive and fraudulent 'business' practices.

The Because sample I received was also horrible and it leaked. I have found that Poise is much better. I do not recommend anyone do business with this shady company. I wish I had checked the reviews and better business bureau because they have a lot of complaints. I will be putting in a complaint too! Beware because they also do not send a return label and expect you to pay to send it back. If I had not refused, I would have been stuck with at least $40-50 to return the big box!

Overall, my experience with The Because Market was not a good one. They need to be more transparent about their charges and improve their customer service. I hope that others will learn from my mistake and avoid doing business with this company.

I've been on the hunt for the perfect incontinence underwear for a while now. Being a larger woman, it's been a struggle to find something that fits comfortably and doesn't make me feel self-conscious. That's why I was thrilled when I discovered The Because Market (becausemarket.com).

I decided to sign up for their monthly plan where I would receive 60 pairs of XL underwear each month. I was happy with my first two shipments, but then I received an email informing me that they now had XXL sizes available. I thought I'd give them a try and changed my plan for my third shipment. Unfortunately, the XXL underwear I received ripped at the seams, so I decided to switch back to my original order of XL and increased the count to 80.

However, when I received my fourth shipment on 3/5/20, I was shocked to find that the XL underwear was now too small for me to even pull up! I immediately contacted Customer Support and was told that the underwear I received was their new product because the Classic Underwear, which is what I originally ordered and had been receiving, was no longer available.

To make matters worse, I was informed that since I had changed my plan from XL to XXL and back to XL, I no longer qualified for the Classic XL underwear because I had made changes to my plan. This was not stated anywhere on the order page, and I felt like I was being penalized for trying a different size at their prompting.

Now, if I want to return the items, I have to pay for the return shipment, even though it was out of my control that they changed their product. I'm frustrated and disappointed with this experience, and I hope that The Because Market will make their policies clearer for their customers in the future.

I stumbled upon a really cool product on the Because Market website - a hot pink walker for seniors with a zebra-striped bag and accessories. It looked snazzy and awesome, so I decided to check it out further.

However, my excitement quickly turned to disappointment when I was connected to a customer service representative who was based in the Philippines. I've had a bad experience with an offshore company before, when I tried to send flowers to a friend after her father passed away. It turned out to be a fraudulent experience, and I had to cancel my credit card. It was a horrible experience that felt more like criminal international fraud than a legitimate service. So, I'm naturally wary of offshore companies, and I'm not sure if I can trust them.

The representative told me that the product would take 7-10 days to deliver and would require assembly. This made me less excited about the product, especially after reading some of the negative reviews on the website. It seems like there are two sets of reviews - one great and one awful. I'm not sure if I want to take the risk and order from them.

Overall, I'm disappointed and frustrated with this new trend of offshore companies. I don't want to risk my private payment information and identity, let alone a legitimate purchase, with strangers across the world. I'm tired of the lies and posturing as something they're not. I think I'll just stick to finding a viable option at Walmart or a similar store.

I had a terrible experience with Because Market. I placed an order for underwear online, but when I received the re-order sheet, the photo showed women's underwear. As a gentleman, I was confused but thought it was no big deal. However, after thinking about it for a few minutes, I decided to call and check if the order was for men's underwear. Unfortunately, the person I spoke to was a male who was not helpful at all. He said there was nothing that could be done to change the order, and when I asked to speak with a manager, he said there was no manager available. I was shocked and disappointed.

I decided to call again and see if I could get a more polite representative. This time, I spoke to a woman who said she would try to change the order. However, I was still not satisfied and informed her that if I didn't receive confirmation of the change by the next morning, I would cancel my account with Because, inform my credit card company to stop any payment, and send anything I received back to Because.

I was appalled to hear that Because has no managers. It seems like they are cutting costs at the expense of their customers. I'm sure other customers have had similar experiences and will feel the same way I do. I hope Because pays the price for their poor customer service.

I have already switched to a different supplier and do not recommend Because Market.

I gotta say, I recently tried out Because Market and I have some mixed feelings about it. On one hand, cancelling your subscription can be a bit of a hassle if you give them your credit card number. But if you use Paypal, it's a lot easier to cancel. However, they can't guarantee you'll get a refund because they bury the billing terms deep in their website or literature. It's a bit sneaky if you ask me.

The products themselves are pretty good though. They have a lot of information and pictures on their website, but they don't make it clear that you're signing up for a contract until you cancel. They bury the important information that would help you make a better decision as a purchaser. It's a bit frustrating, but I guess it's a common tactic for companies like this.

I found some articles from the FTC that talk about how companies like Because Market use these tricky tactics to deceive consumers. It's worth checking out if you're interested in learning more.

Update: I recently received a package from Because Market that contained four packages of the original products I received on trial. I have to say, I'm pretty happy with the delivery. When I first saw the charge for over $33, I thought it was just for one package of 12 or 15 garments. But when I saw that I got four packages, I felt like I was getting a good deal.

After my initial contact with Paypal, they discontinued the auto-pay options and denied my refund citing the buried billing terms. But overall, I'm happy with the delivery. My only suggestion to Because Market would be to make it more clear that the trial automatically signs you up for auto-billing and delivery. People are more likely to respect your company if you're upfront about it.

At the end of the day, the products work for me and I'll probably continue to order from Because Market on a single-pay-single-delivery basis. Sorry for any misunderstandings in my earlier review.

I recently made my first order with The Because Market (becausemarket.com) and I have to say, I was pleasantly surprised with the experience. I followed their instructions and created an account so that I could receive their products. I opted out of their cheaper sample and instead chose their page pop-up offer of $45 for 120 Overnight Bladder Pads, which was my choice of pads for that offer. I also signed up for their automatic monthly deliveries of 120 Overnight Bladder Pads, so I wouldn't have to worry about reordering.

On September 15, 2022, I placed my order and the correct amount of money was taken from my account almost immediately. I received a text from ***545 on September 17, 2022, at 10:45 a.m. informing me that my order had been shipped via Fedex, and I was given the correct tracking link. Three days later, my order arrived in good condition with the correct pad types and amount.

I was very pleased with how the product looked, the time it took to arrive, and the information they sent regarding this transaction. On October 12, 2022, at 9:38 a.m., I received a text from ***545, telling me that my next shipment of Because products would be sent in three days. They also offered me the chance to add their No Rinse Cleanser and Flushable Wipes for $10.98 and save an extra 10% off by subscribing. I declined this offer, as I didn't need those additional products.

However, on October 15, 2022, I received another text from Because, informing me that they had tried to charge my credit card for my next order, but it had failed. I immediately checked my bank account and saw that the amount was more than enough for what was needed for this transaction. I then proceeded to get on my Because account via the link they had sent me (https://members.becausemarket.com/provision?token=6b21a57) to see what the problem could be.

To my surprise, the page that Because's link sent me to would not bring up any of my account information. Instead, in order to proceed, they wanted a second credit card number! My husband and I both decided to immediately cancel my account, which would cancel all future orders. However, there was no button anywhere to click on in order to do this. In order to proceed, a second credit card number was required, which was definitely something that neither of us was willing to do.

We eventually found a way to cancel my account by clicking on the Because logo at the upper left-hand side of the screen. The page changed, and we were able to cancel my Because account immediately. A minute or so later, we received an email from Because, telling us that my account had been canceled.

While I have no proof of this, and this is just my opinion based on the massive "dissatisfied" reviews given by others, I'm betting that if I had added their No Rinse Cleanser and Flushable Wipes for $10.98, my credit card would have worked just fine, or I would have found unordered items on my second order, as others have reported.

Despite the credit card issue, I did like the pads because they were a little bit thinner and firmer than what I've used in the past. The narrowest part of the pad kept its form a bit better. However, they were only equal to, not better than, the Equate Overnight Pads that Walmart sells for less when it comes to how much liquid is held. For overnight sleeping, one-and-a-half pads were still needed to prevent leakage even with well-fitting underpants. One pad in place and half of another pad, scissor-cut the long way, placed on top of one side of the first pad worked very well.

Overall, I had a mixed experience with The Because Market. While the product was good, the credit card issue was a major problem. I would recommend being cautious when dealing with this company and reading reviews before making a purchase.

I gotta say, my experience with The Because Market (becausemarket.com) has been a bit of a rollercoaster ride. On one hand, their product is pretty darn good. I mean, I've tried a lot of different things to help with my bladder leaks, and theirs is definitely up there in terms of effectiveness.

But on the other hand, their customer service leaves a lot to be desired. I mean, I get it, they're a small company and all that, but come on. It shouldn't be this hard to get a simple question answered or to make a change to my order.

For starters, their online communication is basically non-existent. I've tried emailing them a few times, and I never get a response. And forget about trying to chat with them on their website - that feature seems to be permanently disabled.

So that leaves me with calling them on the phone. Which, honestly, is a bit of a pain. I don't always have a phone handy, and when I do, I don't always hear well on it. Plus, it just feels like a hassle to have to call every time I need something.

And even when I do call, it's not like they're super helpful. They don't seem to be able to adjust to my needs very well, and they never ask me if there's anything they can do to make things easier for me. It's like they're just going through the motions.

And don't even get me started on their delivery and payment process. They claim they'll inform me when my order is on its way and when they've charged my card, but I've never once received any kind of notification. I actually tried to cancel an order a couple weeks ago, and I thought I had succeeded - but then I got a delivery anyway. It's frustrating, to say the least.

All in all, I'm torn about The Because Market. On the one hand, their product is good. But on the other hand, their customer service is lacking in a big way. If they could just get their act together in that department, I'd be a lot happier with them.

I recently had an experience with The Because Market (becausemarket.com) and I have to say, it was not a pleasant one. I had placed an order with them about eight months ago, but unfortunately, I had to cancel it due to unforeseen circumstances. I had received confirmation that my order was cancelled, but to my surprise, I started receiving emails from them persistently asking me to complete my order.

I tried to explain my situation to them, but they didn't seem to understand and continued to harass me with emails. I even received an email on 04.14.2019 from them, where they threatened me with legal action if I didn't complete my order. I was shocked and felt harassed by their behavior.

I decided to take action and turned to my attorney for help. I also decided to use social media to warn others about their ineptitude and harassment. I contacted Consumer Reports, the Better Business Bureau, our state department of consumer affairs, and all major credit reporting agencies, providing them with all the correspondence we had over the last eight months.

Overall, my experience with The Because Market was not a good one. I hope that they will take this feedback seriously and improve their customer service in the future.

I've been in touch with The Because Market (becausemarket.com) for a while now, trying to cancel my subscription for their undergarments. I've sent them emails and made phone calls, but they keep charging me for something I don't want or need. They claim that you can cancel at any time, but that's not true in my experience. I don't need a subscription for these drypers, but they keep sending them to me and charging me for it.

To make matters worse, they recently sent me an update on my payment info on either the 29th or 30th of the month. I didn't update my info because I don't need their undergarments anymore, but they waited until the next day to take payment from my debit card anyway. This is not okay. I've told them multiple times that I don't want their product anymore, and they still took payment from me without my authorization.

I'm very disappointed in The Because Market's customer service. They should honor their promise of canceling at any time and not charge people for products they don't want or need. It's frustrating to deal with a company that doesn't listen to their customers and doesn't respect their wishes. I hope they can improve their service in the future and be more transparent with their cancellation policy.

So, I gotta tell you about my experience with The Because Market. I was pretty excited to try out their products, so I ordered two different samples. But let me tell you, I was not impressed at all. First of all, they make you pay a $2.99 fee to ship a sample, but what they send you is a 20-unit pack instead of just a sample! That's just crazy, right?

Anyway, I tried out the Willow briefs, and while they fit better than the first sample I received, they were still not as good as the brand I usually buy at the market. The pad inside the Willow briefs is not completely glued down at both ends, which makes it really rough and uncomfortable against the skin. I mean, who wants to deal with a rash down there? Not me, that's for sure!

So, needless to say, I cancelled my subscription. I just don't think their products are worth the money. I mean, why pay for something that's not even comfortable? And don't even get me started on their pitch. They try to make it sound like their products are the best thing since sliced bread, but in reality, they're just not that great.

Overall, I would not recommend The Because Market. Save your money and stick with the brands you know and trust. Trust me, your body will thank you for it.

I was pretty excited when I stumbled upon The Because Market's website and saw that they were offering "free" samples. However, when I tried to claim my samples, I quickly realized that I had to pay for "shipping" upfront. It was a bit of a bummer, but I decided to go ahead and place my first order anyway.

I had read some negative reviews about The Because Market on the BBB website, so I was a little bit nervous about what I was getting myself into. I tried calling their customer service line during normal business hours to see if I could cancel my order, but no one answered the phone. I was starting to get a little bit frustrated, but I decided to try emailing them instead.

Thankfully, I was able to get in touch with someone via email and they told me that I could cancel my order online. I was relieved to hear this, and I went ahead and cancelled my order right away.

Overall, I think that The Because Market has some potential, but they definitely need to work on their customer service. If a company is hard to reach by phone or chat, it can be really frustrating for customers. I would recommend that they invest in some more customer service resources so that they can provide better support to their customers.

Despite my initial frustrations, I do think that The Because Market has some good products. I appreciate that they are focused on providing solutions for women's health issues, and I think that their products are high-quality and effective. If they can improve their customer service, I would definitely consider ordering from them again in the future.

I gotta say, I had a couple of accounts with The Because Market, one for my dear ol' mom in sunny Florida and one for myself up here in chilly Massachusetts. But let me tell ya, I cancelled my account and sent back 60 of them overnight diapers a full 60 days ago and I'm still waiting on my refund! I've called up their customer service line more times than I can count, and I've talked to at least 8 different folks, but I ain't gotten a single decent response yet. And get this, they charged my credit card right away for an order that didn't even ship! Can you believe it? I'm so dang frustrated with this terrible customer service, I tell ya what. I've asked over and over again for a rep from the good ol' USA to give me a holler, but I ain't heard a peep back yet. I'm even thinking about filing a complaint with the Better Business Bureau, that's how bad it's gotten. Honestly, I wouldn't recommend this company to nobody, not with customer service like this!

This product is pretty good, but I gotta say, the shipping is just terrible. I've had a problem EVERY single month. They take my money real quick, but then I gotta wait and wait and wait for the stuff to show up. And sometimes, it's not even all there! Like this month, I ordered 140 undergarments for my old lady, who's 91, and I only got 20. What the heck, man?

So I call up the customer support line, and let me tell you, it ain't even based in the states. And they can't even transfer you to the actual company that's supposed to be in Massachusetts. They can't help you, not because they don't want to, but because they just can't. It's like they're not even part of the same company, you know what I mean?

And the name of the company, The Because Market? Yeah, that's pretty much the answer you get when you ask why you haven't gotten your stuff yet. Just "BECAUSE". Like, what kind of answer is that? It's a total joke, man.

I was really excited to try out The Because Market after reading all the glowing reviews. I mean, they were all 5 stars, which seemed a little weird to me, but I figured they must be really good. Unfortunately, they didn't work for me at all. I reached out to customer service and told them I didn't want the additional $2.99 package, but they went ahead and mailed me $51 worth of the product anyway.

When I called them back to complain and ask for a refund, they told me I had to pay for the return shipping. And to make matters worse, they charged me for the product even though I had already told them I didn't want it. I couldn't believe it when they told me they had mailed it out two days after our conversation.

To add insult to injury, they tried to sell me even more of their products that I had no interest in. Honestly, these were the worst products I've ever used. The parts were all stuck together from the factory and they bunched up and slid around everywhere they shouldn't have. I made sure to tell customer service all of this, and I also asked them where all the real reviews were on their site.

Overall, I was really disappointed with The Because Market. I wouldn't recommend them to anyone, and I definitely won't be buying from them again.

I've been a loyal customer of The Because Market for a year and a half now, and let me tell you, they've been a lifesaver. As someone in their 20s who was finally diagnosed with diabetes insipidus after years of night time incontinence, I was relieved to find a solution that didn't involve the humiliation of standing in line at Walgreens with a pack of what is essentially adult diapers.

However, a few months ago, I had a bit of a hiccup with my order. The company accidentally double charged me and sent me two shipments of pads, totaling over 100 pads! While I wasn't thrilled about the mistake, I accepted it because the pads were actually useful. But little did I know, The Because Market must have recently changed suppliers without notifying me, because these new pads don't provide the same coverage as the previous ones. Now, I'm stuck with a ton of product that is essentially useless.

So, what did I do? I decided to try out their bed protector in hopes that it would prevent leaks from ruining my sheets. Unfortunately, as a restless sleeper, the bed pad tends to bunch up, leaving me back at square one with almost daily leaks.

Overall, while I've had some issues with The Because Market, I still appreciate the convenience and privacy they provide. I just wish they would have notified me of the supplier change so I could have adjusted my order accordingly.

This company, The Because Market, seems to be focused on getting people to sign up for their auto-shipping program without them even realizing it. Their website is full of sneaky tactics that are meant to deceive you into giving them your credit card information. They offer low prices to lure you in, but then they automatically bill you for more expensive products that you may not even be aware that you purchased.

Even if you only order one product for $10, they will automatically sign you up for their auto-shipping program without your consent. This company is very shady and they seem to be beyond any kind of accountability. Even when they know that they are in the wrong, they pretend to cooperate with you and then throw you under the bus.

This is a terrible company that preys on seniors who are vulnerable and may not be aware of what is happening. They manipulate and bully their customers, and it is truly disgusting. It will be interesting to see how long they can keep this up before they implode.

I would strongly advise anyone to stay away from The Because Market. They take shady business practices to a whole new level, and it is not worth the risk to do business with them.

Id been purchasing packages of female adult diapers for several months now, but I found them to be too bulky for my 4 10 stature. I received my last mailing posted 5/12/22 and returned them to the post office within a day without incidence.I was expecting to receive a credit, so I called inquiring about this. Because responded with an email, stating I didnt follow their return policy. Ive never seen a return policy.I then inquired about returning my purchase but Because said they dont do this either Now Because has my money and my purchased product.I want my purchase returned to me or a credit for $39.36, the purchased price.

Company sent free items to try before ordering. They changed me $40 before I got the free items to decide if I wanted to purchase yet. I called them to dispute, cancel my subscription and told them it was unfair to charge anyone for something you haven't given them a chance to try. They sent products anyway and still charged me $40. I was told my complaint was submitted and that I would be sent an email regarding my refund. I was not sent an email, nor was my money given back as I was told. I called back and was reassured it would happen. I still haven't gotten an email or a refund. This has been over month now. I would like my money back

On July 31st, I saw an *** for a free 3 pack of Adult Diapers. I filled out the information for these and was asked for my debt card information but was under the impression I was not going to be charged unless i decide i liked them. the samples came in and I did not like the quality of the product so I didnt order any. On Aug 3rd my bank account was debited $155.93. I called the company to tell them I didnt want this product and they said I had to return the box and pay for shipping and $9.00 restocking fee. I was not informed of this and all i want is my money back. I went to ship them back and it was going to cost $63.00 to mail them back

I received from Because Market 9 bundles of pull *** from which I have used two bundles. At least one third of them have been faulty, in that they separate at the tear away seams on the sides with the slightest tug making them impossible to put on. Others are thread bare and others have already started to separate. By using duct take I was able to use a few. I have complied with their directions to return them but they have failed to send a return address and/or refund of $120.99 which was requested by me Aug 22, 2021. I noticed on Complaintsboard.com's report they get an F. Oh how I should have checked with Complaintsboard.com before I did business with Because. I want a refund of $120.99 and warn others of Because being a corrupt business.

I ordered a sample pack and charged only for shipping, about *** (est). I notified this company that their product did not fit properly. They sent 3 packs of incontinence underwear without authorization and charged my credit card without my permission. They employ delaying tactics to keep from giving refund. They act as if they don't understand I want a refund and to return their product, They sent two packs of L size and one pack of XL They act like they don't know what I am talking about when I call. I reach out to them via text messages and their response doesn't make sense. I don't want their product. It is ill fitting and they were so told. Oh, they have just now charged another $26.00 for what I have no idea. .

I came across the offer for a free sample of these products. I signed up for it not knowing it would instantly turn into a monthly subscription. I received the box and sent a text to cancel. I canceled on August 3rd. The person I was texting with KEPT asking questions as to why I was canceling. I was very specific. The medical issue I had that caused me to need incontinence products was no longer so I didn't need them any longer. This went on until August 7th when I was informed it was too late to cancel. Truly Truly deceptive. I disputed the charges with my bank. This place is a scam!I have asked probably four times for the return address via email. All they keep sending me is what their return policy is! DO NOT DO BUSINESS WITH THIS CORRUPT COMPANY!

Ordered some items with the prerogative to adjust or cancel before shipment.I reached out to Because Market via text message on 09/17 and requested that my order be adjusted in advance of shipment. They did not respond or make any adjustments.Then on 09/18 they texted me that they were sending out the order that I'd initially asked to be modified.I texted them again with displeasure that they'd ignored my previous message and not followed my instructions. They tried to offer me some type of discount good for 30 days or so as a remedy to their blunder. I did not accept it.I asked that my money be refunded to me and that I'd send their shipment back to them unopened. I heard from them once again on 09/20 that they had closed my account per my request.

This is about Because Market. I did order a starter package and was charged a shippinf fee. Order nothing else. And less then a month they send me a box costing *** that I did not order. It was just left by my front door no time to refuse it. It was fast at sending the *** to my bank card. Sometimes it appeared on the statement sometimes it was gone . Called the company and was Told I was responsible for returning it if I wanted a refund . I also was going be charged for returning something I did not order. Had to get an authorized number before I returned to FEDX. Package would be inspected before I got a refund. Ill gladly donate the box of what the sent me to a nursing home. All I want is my refund on what they sent me that I did not order. What a scam. Their making money off of seniors.

Because Market did fraud to me. My credit card co. US BANK caught them and they took action. I told them to not send me any more products and not charge my credit card I was having problems with the rep they harassed me I immediately thought to call my bank and they had made a 99cent charge to see if my card was still active and US Bank caught them in the act. I never believed that they would do this to me. I was a regular customer. I would not recommend this company to anyone,to commit fraud is low down Now I received a message on [protected].from Because Market on my phone. I want to be left alone! They are a scam I'm making this complaint to let consumers know that they are a bad company. Since they have sent me a message I am letting the Complaintsboard.com know how I feel all I want is for Because Market to stop

I order a trial in September and then email on September 24 and told them I will not be ordering and to cancel my free trial. They proceed to take out $57.61 from my account with no order and after I cancel per their instructions. I called my bank and closed my debit card and received a new one. Again on October 26 they took out another $57.61 with my new card and with no order from me. I called the bank and they said with reoccurring orders they can call the bank and get my new number. Which I find disturbing because I had to close my card due to Because Market. I never ordered and I cancelled in a timely manner! This fraud! They ship an order that I never purchase and called to get my new debit information for the shipment. I called my bank to alert them and they are disputing the charge! This is down right FRAUD! Thank you