The Bouqs
reviews and complaints

As someone who appreciates the beauty of fresh flowers, my interactions with The Bouqs Co. have been a mixed bag. While some deliveries have been delightful, with vibrant blooms that brought joy to both the sender and recipient, others have fallen short of expectations. The customer service experience has varied, with some instances of prompt and helpful responses, while in other cases, issues were not adequately addressed. The quality of the flowers has been inconsistent, ranging from stunning arrangements to disappointing wilted blooms. Overall, my advice to potential customers would be to proceed with caution, considering both the positive and negative reviews before making a decision.

I've been fooled by this company for the last time! Depending on where the recipient of your flower order resides, they may receive something that looks like a supermarket bouquet. A really awesome bait and switch. I've given these folks 3 opportunities to do right and each time it's a big fat disappointment.

I recently ordered some flowers from The Bouqs Co. and I have to say, I was pretty disappointed with what I received. When the flowers arrived, they were warm to the touch, which was a bit strange. The tulips were blown and the greens were unrecognizable - they were brown and just looked sad. There was also only one rose in the bouquet, and it was in very poor shape.

I decided to call and complain about the bouquet, and to their credit, they did send me a replacement. However, I have to say that the replacement bouquet was just as bad, if not worse. It consisted of only 6 sunflowers and 2 stems of sweet annie, and one of the sunflower's neck was broken.

To make matters worse, the pictures on the website are VERY deceiving. Both bouquets would have to be doubled in size to even come close to resembling the picture. I didn't want to tell my son how awful the flowers were, but he spent a lot of money on them and may be sending them to others.

Overall, I would definitely recommend avoiding The Bouqs Co. if you're looking for quality flowers. The pictures on the website are misleading, and the actual bouquets are very disappointing.

This website claims to be an all American company that gets fresh flowers to you fast. However, the box my mom received on Mother's Day said it was from Ecuador. I was a bit confused about that. I definitely did not get my moneys worth out of what they sent to her. The flowers were very disappointing, and they would not help me online afterwards. I was hoping for a better experience, but unfortunately, this company is a complete rip off and a fake. I was very disappointed with my purchase and I don't think I will be using this company again. I think they should not be in business. If you want to save your money, I would recommend ordering from a more reputable company. This app forced me to give them one star in order to submit this review. Otherwise they do not even deserve one star.

I recently had an experience with Bouqs Co. and unfortunately, it was not a positive one. I placed an order for flowers a week in advance and was eagerly anticipating their arrival for Mother's Day, which is a special holiday in Mexico celebrated on May 10th. However, to my dismay, the flowers never arrived. I checked the tracking information and it appeared that they were never picked up by FedEx and there were no updates on their whereabouts. I was extremely disappointed with the service and felt embarrassed that I had told my mother to expect them.

Despite this initial disappointment, I was pleasantly surprised when I was contacted by Bouqs Co. They offered me a full refund and even gave me the option to choose a replacement floral arrangement. I appreciated the open and prompt communication from their customer service team. While I have yet to receive my replacement flowers, I am hopeful that they will arrive soon as they have already been shipped.

Although my first experience with Bouqs Co. was not a positive one, I am willing to give them another chance due to their efforts to rectify the situation. I appreciate their willingness to make things right and hope that my replacement flowers will arrive soon. Overall, while I had some issues with their service, their customer service team has been helpful in addressing my concerns.

I recently had an experience with The Bouqs Co. that left me feeling quite disappointed. I had ordered three different bouquets for Valentine's Day, but unfortunately, not a single one arrived before 4 p.m. In fact, two of the bouquets didn't arrive until after 5 p.m. Needless to say, this was not the special day I had hoped for.

When I reached out to customer service to express my concerns about the late deliveries, I was met with a less-than-helpful response. Instead of offering any sort of solution or compensation, all I received was a generic message saying that my concerns would be passed along. I had hoped for a bit more compassion and understanding, especially given the high cost of the flowers.

While the flowers themselves were adequate, they certainly weren't anything special. And given the late delivery and lackluster customer service, I can't say that I feel like I got my money's worth. In fact, I was left feeling quite disappointed and frustrated with the whole experience.

Overall, I would not recommend The Bouqs Co. to anyone looking to purchase flowers for a special occasion. The high cost and poor customer service simply aren't worth it, especially when there are so many other options out there. I certainly won't be ordering from this company again in the future.

Thought I'd try out Bouqs for my memorial event and boy was I let down! My delivery didn't reach on the day it was supposed to come and I was super bummed about it. I had put in my order way earlier, but it looks like that didn't matter. Wasted time and money, not happy at all.

I recently ordered some tulips from The Bouqs Co. website and was disappointed with the delivery process. The flowers were shipped via FedEx and arrived in Connecticut in a very sad shape. They were clearly not watered and arrived in a box that was too small for them. As a result, the tulips were wilted and looked terrible.

I tried to reach out to the customer service team via chat, hoping to find a solution to this problem. Unfortunately, they weren't very helpful and didn't provide me with any helpful answers. Instead, they told me that I would have to pay extra to receive any kind of assistance or help.

Overall, I'm very disappointed with my experience with The Bouqs Co. The flowers were not handled or shipped properly, and their customer service team wasn't very helpful. I wouldn't recommend this company to anyone looking for high-quality flower delivery services.

I have been using the Bouqs Co. for years now and I have placed over 30 orders with them. However, my most recent orders have had some issues. Several times I have received flowers that were damaged or of poor quality. I even had an order where some of the flowers were missing entirely! It is really disappointing because I love using the Bouqs Co. for their beautiful and unique flower bouquets.

Unfortunately, the Bouqs Co. needs a lot of help. They seriously lack in quality assurance. It is very obvious that no one is checking the flowers prior to them going out to customers. As a customer, it is frustrating to receive a product that is not up to par. It makes me question if Bouqs actually cares about their customers and the quality of the product they are sending out.

I really hope that Bouqs gets their act together. They need to focus on improving their quality assurance and customer service. If they do this, they could really become a company that customers love to use. Until then, I would caution potential customers to think twice before placing an order with them.

Overall, I'm really disappointed with the Bouqs Co.'s recent performance. They have lost my trust as a long-time customer. I really hope they can turn it around for future customers, but for now, I'm going to have to say goodbye.

Firstly, let me express my deep disappointment with the Bouqs Co. I was excited to order flowers for my loved ones through their website, only to have them delivered in a dull FedEx box, thrown on the porch without any protection from the elements. To make matters worse, the flowers were not delivered on the scheduled day and arrived crushed and unbloomed. And the prices, oh my! They charged me exorbitantly high for such a shoddy product.

When I reached out to customer service, they were of little help. All they could offer were excuses and a list of reasons why the quality I received was actually better than what others offer. And if I wanted a refund, I needed to send a notarized photo showing irrefutable proof of the issues.

This whole ordeal has left a bad taste in my mouth. I regret choosing Bouqs Co. and I will never use their services again. I urge others to avoid them at all costs and choose a more reliable florist.

I recently had the pleasure of ordering two beautiful arrangements from The Bouqs Co. for special occasions. The first order arrived in perfect condition, and the recipient was thrilled with the stunning flowers. The second order, unfortunately, ran into some challenges due to the recent flooding and school closures in Houston.

I reached out to the team at The Bouqs Co. for help, and they were incredibly accommodating and understanding of the situation. After explaining the situation, I was informed that it wouldn't be possible to reroute the delivery to a different location near Houston. However, they suggested that I could have the flowers held at the FedEx facility until Monday, which was a relief.

But I had some concerns that the flowers would start to wilt by the time they were finally delivered. The team at The Bouqs Co. was quick to offer another option and promised that a fresh arrangement would be delivered by Sunday. Everything seemed to be sorted out, and I felt confident that my loved one would receive a beautiful bouquet on time.

However, just before finalizing my order, I received news that Monday would be the earliest day for delivery. I reluctantly agreed, thinking that it was still better than nothing. Imagine my disappointment when I got an email later that said the delivery was expected to arrive on Tuesday, four days after the original delivery date.

Only to add insult to injury, I received a notification on Monday that delivery was attempted on the original delivery date, which was no longer a suitable time. As a result, my loved one received wilted flowers that were scheduled for delivery many days ago.

Overall, I was disappointed with my experience with The Bouqs Co. Despite the team's good intentions to help, there were clearly some logistical miscommunications that caused a bit of chaos. As an online florist, they should have better processes in place to handle unexpected delays and provide accurate information to customers. It's a shame that such a beautiful product was tarnished by poor execution in this situation.

Ordered some peonies from Bouqs.com to test them out and see if they were a good option for sending flowers as gifts. Unfortunately, there were some issues with the delivery. Although the flowers were supposed to arrive on Friday, they ended up in a town 45 minutes away and didn’t arrive until Monday. This isn’t entirely Bouqs’ fault, but it was still disappointing to have to wait so long for the flowers to arrive.

When the flowers did arrive, I was disappointed to find that they had not been given any temporary water source during shipping. There was no dry ice or cooling agent either, which meant that the flowers were already starting to wilt by the time they arrived. I tried cutting the stems and putting them in water, but unfortunately, they didn’t survive.

The lack of a water source during shipping was a bit surprising to me - how can you ship fresh flowers without providing a way to keep them hydrated? I expected more from a company that specializes in shipping flowers, and it was disappointing to find that they didn’t take better care of the flowers during shipping.

After this experience, I decided to take a trip to my local Lidl to see if I could find some peonies there. As it turns out, I was able to buy 3 sets of beautiful peonies bouquets for less than half of what Bouqs charged me. The flowers are stunning and I’m very happy with my purchase.

One thing that upset me about this experience was that Bouqs did not respond to any of my social media posts about the flowers. I thought that they might offer an apology or some kind of compensation for my disappointment, but they didn’t seem to care.

Overall, while Bouqs has some nice options for flowers online, I think it’s better to just buy flowers locally. You never know what you’re going to get when you order online, and it’s a lot more reliable to just buy flowers in person. Plus, when you buy locally, you can support small businesses in your area.

Bouqs.com is an okay company, I guess. I've been using their services for a while, but I gotta say, the customer service is HORRIBLE. I've had a few cases where the flowers that I ordered didn't match the ones that came in. Like, for example, I asked for rainbow-colored roses, but I only got red and white ones. At first, I didn't mind it too much, but it kept happening. Then, I ordered flowers for a really special occasion, and BOOM! The worst customer service I've ever experienced.

The flowers didn't even arrive on time for the special event, and they didn't come in the following week either. I had to contact customer service multiple times just to get a 50% refund. Like, WHY? If I pay for something, I should get it, right? It took me a grueling 3 times of contacting them before I finally got a full refund. What kind of company charges customers for something they don't even get!?

To make matters worse, just when I thought everything was over, they said that my "Bouq had shipped" in an email. I thought, "Oh, maybe they're trying to make up for the inconvenience of the first bouquet not arriving on time!" But NOPE. It was actually the same old bouquet that they shipped 6 weeks ago and never arrived. And guess what? The flowers were all moldy, stinky, and disgusting when they finally made it to their destination. Yuck!

Overall, Bouqs.com is not worth the hassle or headache. Their customer service is disappointing, and they don't even try to compensate for their mistakes. I'll be staying away from them from now on. There are plenty of other eco-friendly flower companies out there that are much better.

So, I recently had an experience with ordering a bouquet of flowers for my grandmother's 95th birthday on Bouqs.com. Initially, I was impressed by the variety and selection of the bouquets available. I placed my order with a few days lead time, but to my surprise, the delivery date ended up being a day after my grandmother's birthday. However, I was really taken by the specific bouquet I had chosen, so I decided to stick with this company rather than choose another.

As the delivery date approached, I received a shipping confirmation and a tracking number from FedEx. However, it appeared that the flowers were stuck in Miami with no updates or explanations as to what was going on. I was deeply disappointed as my grandmother's birthday came and went without her receiving her bouquet.

I reached out to Bouqs.com customer service, but unfortunately, the person I spoke to had a very thick accent that was difficult for me to understand. Even worse was that they had no real information to give me about the delivery or when I could expect the flowers to arrive. After a ridiculous amount of time on hold, the company offered me a "promotional" credit, but I found this to be insulting as they were essentially saying, "We'll keep your money for the service we never delivered, so that you can only come back and buy from us again."

I was thoroughly disappointed with my experience with Bouqs.com. While I understand that mishaps can happen in the supply chain process, I think it's unacceptable for a company that specializes in selling products for special occasions to have such an unreliable system. It's frustrating for customers to experience deliveries that are delayed with little to no information, and then to be told that they'll only receive a "promotional" credit in exchange for their troubles.

Overall, if you're considering ordering from Bouqs.com, I would approach with caution and be ready to deal with potential issues and hassle. While my experience may have been an anomaly, it's concerning to think that this company may have larger issues with failing to deliver on their promises.

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So, I got some flowers from The Bouqs Co. for Mother's Day, and let me tell you, they're not looking too hot. I mean, it's a real bummer. I was really hoping for something nice, but instead I got a bunch of wilted petals and droopy stems. Not cool, man. I'm definitely gonna have to have a talk with my daughter about this. I mean, I don't want her wasting her money on sad-looking flowers like these. It's just not worth it. So yeah, I'm pretty disappointed with The Bouqs Co. right now.

So, I recently ordered some flowers from The Bouqs Co. for Valentine's Day 2023. I was pretty excited to surprise my significant other with a beautiful bouquet, but unfortunately, things didn't go as planned. When the flowers arrived, they were all brown and dried out. I was pretty disappointed, to say the least.

I decided to reach out to their customer service team to see what could be done about the situation. They told me to put the flowers in water and wait a few days to see if they improved before they could issue a refund. I wasn't too thrilled about having to wait, but I figured it was worth a shot.

After a few days, the flowers still looked pretty sad. I reached out to customer service again, and they were able to issue a refund for the order. While I appreciate their willingness to make things right, I was still pretty disappointed with the whole experience.

Overall, I'm not sure if I would order from The Bouqs Co. again in the future. While their customer service was helpful, the quality of the flowers was definitely lacking. If you're looking for a reliable flower delivery service, you might want to look elsewhere.

I ain't gonna lie, I was pretty disappointed with my experience with The Bouqs Co. I mean, I've tried them out three times now and each time I was left feeling like I got ripped off. The worst part is that depending on where your recipient lives, they might end up with a bouquet that looks like it came straight from the grocery store. Talk about a bait and switch!

Now, don't get me wrong, I'm all for supporting small businesses and I was really excited to try out The Bouqs Co. after hearing so many good things about them. But man, was I let down. The flowers I received were wilted and sad-looking, and the ones my friend got looked like they had been sitting in a bucket for days.

I don't know if it's just bad luck or what, but I'm done with this company. I'll be taking my business elsewhere from now on. If you're looking for a reliable flower delivery service, I'd suggest looking elsewhere. Trust me, you don't want to waste your time or money on The Bouqs Co.

So, I got some flowers delivered to my house from The Bouqs Co. while I was on vacation. When I finally got around to opening the box, I was pretty disappointed to find that they were covered in mold. Yuck! I've been trying to get in touch with their customer service to figure out who sent them, but it's been a real hassle. I keep getting the runaround and no one seems to want to help me out. It's really frustrating!

To make matters worse, if you want to talk to a real person on their website, you have to pay five bucks! Can you believe that? And there's no phone number to call either. It's like they don't even want to deal with their customers.

Honestly, I would be really careful if you're thinking about ordering from this company. If my experience is any indication, their customer service is terrible and their products might not be up to snuff either.

I recently made a purchase from The Bouqs Co. and unfortunately, I was not satisfied with my order. I had ordered an $80 succulent arrangement, which was based on the picture of a $60 arrangement in their advertisement. However, when my daughter sent me a picture of what she received, I was quite disappointed. The arrangement only had one succulent and 10 flowers that looked pretty, but not what I had expected. I felt like I could have done much better by going to the grocery store instead.

Although the company did credit my account, it did not solve the problem for the event that I had planned. I was hoping for a beautiful and unique arrangement, but instead, I received a mediocre one. In fact, my daughter had to go to Trader Joe's to get replacements for the event.

Overall, I was not impressed with my experience with The Bouqs Co. I had high hopes for their products, but unfortunately, they did not meet my expectations. I would recommend being cautious when ordering from this company and making sure to clarify exactly what you are expecting to receive.

I recently ordered a bouquet from The Bouqs Co. for a birthday gift, but unfortunately, there were a few mishaps with the delivery. Firstly, the name on the card was incorrect and the event was listed as Mother's Day instead of a birthday. This was a bit disappointing as I wanted the recipient to know it was specifically for their special day.

To make matters worse, the bouquet was dropped off at a location half a mile away from where it was supposed to be delivered. The delivery person from Fedex left it by the entrance gate, which was wide open. This caused a bit of a panic as I had to send someone to find it so that it could still be a surprise for the recipient. Unfortunately, the surprise was not successful due to the delivery mishap.

While The Bouqs Co. did offer a $10 coupon for my next purchase, I am hesitant to use it as I don't want to risk another disappointment. I appreciate the gesture, but I would rather have a successful delivery than a discount on a future purchase.

Overall, I was disappointed with the delivery experience from The Bouqs Co. and hope that they can improve their delivery process in the future to ensure that gifts are delivered to the correct location and on the correct date.