The Bradford Exchange review: Checks

I ordered some personal checks in July. I waited three weeks and didn't receive. I contacted the company and we confirmed the address. They said they would resend and confirmed that they were resending in August and to this day - 8/31... I have not received any checks.

I was told that I should have paid for the secure shipping, which I find ridiculous because this is a check company and sending anybody checks should include secure shipping! I was told that I was eligible for free shipping so why would that not include a "secure shipping" method!

I now have two sets of checks floating in the system somewhere. I have no idea who has my bank account information and checks. There is no proof that Bradford Exchange shipped them other than a confirmation email that said it was shipped. There's no tracking number which is really disconcerting! I have ordered from Bradford Exchange many a time and have had no issues until this time. And this time... my bank account information is out there for someone to use! I tried to find out who I can contact in case my information is compromised but they said they had no idea who that would be? A refund was processed but the main issue is that there are two shipments of checks with my personal bank account information floating about in someone's hands!