The Bradford Exchange
Reviews and Complaints

I bought a Christmas Village collection from BradfordExchange.com for my wife as a Christmas present. The pieces arrived mostly on time, and she was happy until the final order arrived three weeks ago. For two weeks, the tracking number they provided was invalid, which made me feel uneasy about their abilities. When I called and spoke with someone about the invalid number, they told me that they couldn't do anything about it. Really? Really?

Finally, the parcel arrived two weeks late. The collection was Muppet-themed, which is my wife's favorite, and it featured figures of all her favorite characters. After the final delivery, we noticed that we did not receive two of the figures that were originally advertised.

I sent an inquiry email, but I got no response. I called them, and they told me that the picture was five years old, and the two figurines in question were no longer being produced. They had not been produced in some time. I told them that they should take five minutes and snap a new photo or let their customers know. I was considering canceling the entire order and returning it, and they told me that someone from the marketing department would call me back within 48 hours.

That was a little over 10 days ago, and the 'marketing' department never called. I placed my third call this morning, and they told me that the figures were no longer available. That was it! So I am in the process of canceling the entire order and returning it to them. This was terrible customer service! I cannot stress enough how good they are at taking money and how bad they are at servicing the customer after the fact.

Since my initial complaint to the BBB and several other consumer advocacy groups, the Bradford Exchange actually placed new photos on their site that did not contain the figures in question. Later, they removed them to respond to the BBB claim. Fortunately, I saved a cached version of that page with the 'new' photos that Bradford then claimed never existed to the BBB. I actually caught them lying:)

The moral of the story is buyer beware of these guys!

I am writing this review to share my experience with The Bradford Exchange and to warn others about the issues I have encountered. I ordered a 6-piece collection set from the company in December of 2021, and while I received the first three pieces in January and February of 2022, I have been waiting for the fourth piece for an entire year now.

I have tried to contact the company's customer service line, but they refuse to let me speak with a supervisor. Additionally, when I tried to email the executive-level contacts that I found, my messages bounced back. It seems that the company is working hard to keep executive-level contact information hidden from customers.

The Bradford Exchange has continued to blame supplier issues for the delay, but I find it hard to believe that they have been unable to resolve this issue for an entire year while still selling similar products to new customers. It seems that the company is more interested in hooking customers into a collection purchase and then leaving them waiting while they focus on new customers.

I am currently taking drastic steps to address this matter, and I may have to hire an attorney if the issue is not resolved. It is frustrating to think that I may have to tell my grandson that the collection he asked me to buy will likely never be complete.

I urge anyone considering purchasing from The Bradford Exchange to do their research and make their own decision. While the company may use glitzy photographs and slick words to make customers feel safe, they have failed to honor their promise of delivering a collection piece "every month or so."

In conclusion, I do not recommend buying from The Bradford Exchange. They have failed to honor their published words and have made it difficult for customers to get help outside of customer service. Save yourself the frustration and disappointment and look elsewhere for your collectible needs.

I'm giving BradfordExchange a one-star rating because I'm extremely disappointed with their service. I ordered an item and it shows that it has been shipped, but it never arrived. The tracking number only shows that a label was created, and that was 11 days ago. I called customer service, but they were not helpful at all. They told me to wait another six days before they would ship a replacement, even though I paid for expedited shipping and the money was already taken out of my account. I feel like I've been robbed by Bradford Exchange, and I wouldn't recommend them to anyone.

UPDATE! I called again today after waiting the required 15 days, and I was told once again that I had to wait more time. I had to argue with the service department that answered the phone, and I insisted on talking to a supervisor. Eventually, I was transferred to a supervisor named Louis, who was very helpful. He didn't give me the standard "you have to wait" line and processed a replacement for me. I hope this one actually arrives. If it does, I'll update my review. It's troubling that I had to jump through so many hoops to get an item that should have been delivered 18 days ago. I also find it troubling that instead of helping me, the person who answered the phone repeatedly told me to "wait longer". If you call and are stonewalled, ask for a supervisor!

UPDATE 2
After talking to the supervisor on the 30th and being guaranteed that my item would be delivered overnight yesterday, it still hasn't arrived. I called today, and they told me to "wait". I went to a supervisor and was told that they are experiencing delays, and I have to wait another 48 hours. I've never experienced such poor treatment from a company before. I suggest that you avoid Bradford Exchange. They take your money and won't deliver anything they promise. I'll update again if anything changes.

Final update. The item finally arrived three days after their promised overnight delivery date. It's cute, but it's very tiny and looks a little shabbier than their advertised video. I'm never using Bradford Exchange again after this debacle. I suggest that you avoid them as well.

I recently placed an order for Mother's Day on BradfordExchange.com, and I was promised that it would arrive on time. However, I was not aware that it takes 24-48 hours for them to process your credit card. It would have been nice to know this before I placed my order. Unfortunately, because they took their sweet time to run my card, I missed the cut-off date for Mother's Day delivery. Instead of receiving my order within a week, they informed me that it would take at least three to four weeks to arrive. This means that it will be two or three weeks past Mother's Day by the time I receive it.

It's clear that all they care about is getting your money, and they couldn't care less about the customer or ensuring that your order arrives on time for a special occasion. They didn't bother to tell me that it takes two days to approve your card and that I wouldn't receive my ring in time for Mother's Day. They just want your money and don't care about helping the customer.

I've been working in sales for twelve years, and this is by far the worst experience I've ever had trying to spend my hard-earned money. I will never order from them again. They don't care about their customers, and they don't bother to fully explain to the consumer that they won't receive their order in time for the holiday. They just want your money.

If you're thinking about ordering from BradfordExchange.com, my advice is to stay away. Spend your money elsewhere and save yourself the headache of dealing with their horrible customer service. This was the worst experience I've ever had while trying to purchase something online or over the phone. When I spoke to management, they just laughed at me and said there was nothing they could do.

Please save your money and buy elsewhere. Don't waste your time with Bradford Exchange. They don't care about their customers, and they don't deserve your business. Stay away from this business!

This review was posted on May 5th, 2017 at 10:30 in the morning.

I recently had an experience with BradfordExchange (bradfordexchange.com) that left me extremely disappointed. I placed an order for three items on 12/5/22 with an expected arrival date of 12/13 - 12/16. However, on 12/6/22, I received an email from Bradford Exchange stating that I needed to call customer service. When I did, I was informed that my shipping address needed to be fixed. After getting my address fixed, the lady told me she would process my payment. However, when I checked my Bradford Exchange account, I noticed that my shipping date had been pushed back to 1/15/2023! I called back to inquire about this and was told that the previous agent I spoke with had not processed my payment. Another agent took my credit card information over the phone and assured me that everything was good to go. He said I would receive an email within 1-2 days, but I never did.

On day 2, I called again to ensure that my order had been processed correctly. The agent I spoke with confirmed that it had and said that I should receive an email soon. However, I explained that when I initially ordered the items, there were pending charges on my account, but now they were gone. I was getting upset that my order was not going to arrive on time. So, I decided to re-order my items on 12/8, and the charges pend immediately. I called to cancel my first order, and they said it was successfully canceled, and I should receive an email soon. However, it's now 12/11, and I have not received any update emails from either my first or second order.

To make matters worse, I received an email from customer service stating that I had enrolled in a monthly subscription plan for each item I ordered, which would cost me $200 per month! I never selected this option, and needless to say, I canceled my order and decided to take my business elsewhere.

If you're reading this, I urge you to save yourself the hassle and avoid ordering from Bradford Exchange. They have terrible customer service, and they are scamming the elderly who do not monitor their bank accounts as often. In fact, I have now been charged twice for items I have "canceled," and when I called customer service to inquire about this, I was hung up on!

In conclusion, I would not recommend BradfordExchange (bradfordexchange.com) to anyone. Their customer service is terrible, and they seem to be more interested in scamming people than providing quality products and services. If you're looking for a reliable and trustworthy company to do business with, I suggest you look elsewhere.

I had ordered this Precious Moments Figurine on June 5th of 2023. My wife's birthday was in two days. I paid an extra $39.94 for 2 day shipping and service to get it on time. All in total the item cost $170.50. Great! The item arrived on time as promised BUT, it was found severely destroyed when the package was opened. I immediately contacted Bradford Exchange customer service by phone and explained the problem. The representative took my information but did not seem to be interested in helping me. He told me that another one would be sent out and I should receive it sometime next week. I explained that I paid for 2 day shipping and that I needed it sooner. He stated that the best he could do was next week sometime. I asked him to take off the cost of 2 day shipping and then send it. He stated that he could not do that and that the cost is what it is. I was very upset with this and told him to just send me a return authorization and I will just send it back for a full refund. The representative stated that it is their policy that it will take 30 days or more to process the refund. I ask him if it was possible to get the refund sooner, he again stated that it is their policy that it will take 30 days or more to process the refund not any sooner. I did not want to loose the 2 day shipping fee and sent the item back on June 8th with no other choice but to wait for the refund. What makes me angry is that their customer service representative did not seem to care and just wanted to get off the phone. I ended up getting my wife another birthday gift which she was perfectly happy with. In the meantime, I will be waiting for the refund.

My granddaughter lives in Alaska and I live in Tennessee.

I received a postcard from you advertising the "She Believed She Could" box and which time I decided to order it for her birthday excited that she would get her gift on time.

Her birthday was Feb. 7, she did not receive the box until late March.

At the time I sent the gift, I was a little concerned that even though the card was sent to me, she might be billed for it. This turned out to be the case. It would seem to make sense to me that the person ordering would be the payee. She has been billed twice.

My granddaughters info needs to be taken off of your billing record and by all means, do not let this bill affect her credit. This was ordered by myself as a gift.

Send bill to myself

There was no area on the postcard to verify who to bill

We keep getting these things in the mail every few months. My wife ordered several during covid bit did not agree to shipments for life. Trying to return them does not work. Apparently invoices have now gone to collection.

We are on a fixed income; my wife has early stages of dementia, thus we have little use for these.

How do we stop them coming?

My mother received a "Footprints in the Sand" handbag as an anonymous Christmas gift (value $129.95). She spent $11.45 to mail it back to Bradford Exchange on February 4th after calling Bradford Exchange and explaining the situation to a Customer Service Representative. The handbag was returned in the original box and packing - brand new. She sent a letter with the package asking to receive a PEANUTS "Happiness Is A Warm Hug" Pendant Necklace (value $119.99) in exchange. Per the tracking number, an "Individual picked up [the package] at postal facility February 6, 2023 in Bensenville, IL 60106 [at 4:08 pm]. To date, the Peanuts necklace has not been received. We've made numerous calls to the Customer Service 800 number; they say the handbag will be returned because they cannot process the exchange without the original purchaser information (which we do not have and have no way to obtain). The handbag has yet to be returned. The last time I contacted them (March 27) I spoke with Kelsey, who transferred me to a supervisor, Cheryl, who directed me to contact Rich Tinberg / Bernard Frazier at the Executive Complain Line at [protected]. I did, and have left 3 messages (Mon/Wed/Fri 27th, 29th, 31st) clearly stating my name and number. The message states they will return my call within one business day. It's been over a week and I've yet to hear back.

They ship random items to your home or place of business without authorization...then send you an invoice to pay for these said items that you never ordered...Do Not give them your credit card information or bank info...this company is clearly a scam because I've never heard of them or ordered from them and they tried to send cheap bracelets to me and bill me for it...they might have found my info on some data base. Weirdos!

I have got all the Peter Brock medallions just wondering when I will recieve the last one. My client no is B1927754 Please let me know as soon as possible when I can expect it. My name is Linda Baumann 22 Canara St Benowa Qld ph [protected] Email address

[protected]@outlook.com

I would also like to complain that I was on hold on the phone for over half hour I find this completley unacceptable and think it is just to force people sto go on line once again I findthis very rude I expect an answer to my question within 48hrs

Your company charged me twice for an item that was paid on Wednesday. The item I purchased is a Levitation football the order # [protected]. I would like if you return my funds back to me or I will have to proceed with other arrangements. If you look the first $267.81 was deducted the first day I placed my order and this morning 12/30/22 another transaction came out of my account putting me in a $-267.81. Please resolve this matter asap. Thank you

I began purchasing the coins in this collection twelve months ago. Each month I had two $30.17 auto withdrawals from my bank. Each month a coin would come.

Last month, instead of two $ 30.17 withdrawals, they, (BE), withdrew one $30.17, and two $60.34 withdrawals for a total of $150.85. The additional $90.51 exceeded my budget and resulted in several overdrafts totaling $167.50!

The Service Rep (BE), was kind and apologetic, but suggested sending the coins back for a full refund too fast. This is my first coin collection. I'm a novice, but it's a well known fact that the cost of Silver is on the rise, so sending half the entire collection back, would be financially favorable to the Bradford Exchange, and less than favorable for my finances. BE issues the lower value coins first, and issues the most valuable coins last. That's an understandable business practice, I'm not complaining about that. My complaint is that BE didn't notify me before Overcollections were made. That failure to notify me resulted in $167.50 overdraft fees from my bank, due to auto withdrawals already set.

Please inform me about the fate of my two orders:

1. Order # [protected] Which has been sent since the 3rd of December 2022 with

tracking number 92612902711389553085048381

2. Order # [protected] Which has been sent since the 9th of December 2022 with

tracking number 92612902711389553085953364

Thank you

Haitham Abdulwahid

I've been ordering from Bradford Exchange for awhile & never had a problem until now.

I ordered an Opulent Oval Pendant just this last Sept. I got an e-mail saying it was on back-order & they would let me know when it was ready to ship.

In Nov. I got an e-mail saying that the Opulent Oval Pendant was ready to ship & I wrote back saying that I had changed my mind.

Today 12/13/22 I came across the original Bill asking for 1st installment & the Check (#2291) I had written to start payments for $40.41.

I called them today.. waited in line & told "michelle" that I hadn't gotten my money back. She sent me over to someone else (whose name I forgot to write down) and she said that I was in the wrong dept. & that she would send me to the right dept.

She sent me back to waiting in line & I finally got a 'person' whose name I wouldn't even begin to know how to pronounce and asked to talk to a supervisor.. they said that they couldn't do that unless I spoke to them first.

Again, I asked for a supervisor & they said no.

Helen Moon Account No B1904779

I started collecting the Harry Potter Village a year ago having spoke to a member of your customer services team who affirmed that the battery operated lights worked on a timer. When I set up the village last week, thelights did not go off as alot of other items I have bought do. I contacted customer services eventually ( not easy) and was given a very copy and paste reply with no apology for the missold part and just offered that I could send it all back in the boxes ( which I have). I dont want to do this as apart from the non timer lights its a beautiful set. I just felt really angry as I had made the effort to check up on this fact and was given the wrong info and no acceptance of the responsibility from the Company. I have been an amazing customer over the years and often recommend your products but I dont feel like that now.

ATTENTION : Managing Director, Bradford Exchange

Dear Sir,

In August 2022 I received a mailing from Bradford, a QE 2 coin, platinum jubilee proof coin, the price was quoted as a limited time offer - $29.99 plus postage. I did not order this item, it was unsolicited.

Nevertheless I decided to purchase the coin as a gift for a friend.

Payment by cheque 100596 for $39.98 drawn on Credit Union Australia dated 26 August 2022 was mailed to Bradford together with the offer paperwork (dated 8/8/2022). This cheque was banked by CUA and appears in my bank transaction report dated 2 September 2022. I have not received a “paid invoice” for this transaction.

On or about 29 September 2022 I received in the mail further items from Bradford, again not ordered by me, along with an invoice identified as #3, dated 5/9/22 for $89.98. The boxed item was described “ Victory in Europe Day [protected]”. A further item invoiced as #4 dated 26/9/22 for $89.98 also not ordered an item identified as Co-Pack Marriage Phil Coin + Box [protected].

The product return form was also returned with the reason “not ordered by me”. I also indicated on this form I did not wish for further items”.

I rang your office on 29 September 2022, approx. 4.00PM and spoke to a person who identified himself as Adam. I told Adam I had received 2 items from Bradford that I did not order and did not want. Adam further stated that I can return the items and my client account would be adjusted to cancel the “order”. I also advised Adam I did not want to have an account with Bradford, and to the best of my knowledge I was not a past customer. I reaffirmed that the account should be closed.

On 30 September 2022 these items were taken to Dural Round Corner Post Office as return post and were re addressed to Bradford at Reply Paid 6890, Wetherill Park NSW 1851.

Invoice #5 arrived early October, it was returned with my hand written message the item was returned from Dural PO on 30/9/22. Also asked “Please cancel my account”

I subsequently went to your website Contact Form (note that no response was elicited within the 2 business days). I indicated that I wanted to be removed from your mailing list; that I did not want your products; finally asked again to have my account deleted/ UNSUBSCRIBE.

By now I would have thought the message that I wasn’t interested in Bradford items would have got through, but no, as I received yet another mailing on 1/11/22. this was a copy of Invoice #3, but ID’ed as Invoice #7 with the addition of a $5 charge for “reminder charge”. I’m starting to smell a scam here. In any event I returned this in the mail on 2/11/22. Again my hand written comments, eg” please cancel my account, send no more of this stuff to me, this product was not ordered by me, it was returned reply paid to Wetherill Park DC on 30/9/22 from Dural Round Corner PO”.

Finally received on 16/11/22 yet another copy of Invoice #3, now ID’ed as Invoice #8. Reminder charge now $10. Scam smell confirmed. My inclination is to turn this matter over to the NSW Fair Trading Department or SCAMWATCH at the ACCC. Bradford’s response to this email may determine if I formally lodge complaints to the relevant authorities

Is there anyone in your organisation who looks at client stuff like this and asks themselves what has gone wrong in this case. Should there be an escalation process to senior management to review the facts, read my comments, and why hasn’t there been any attempt to contact me in an effort to resolve the issue. Let me be clear, no money is owing, all physical items received in the mail - 2 only - were returned into the Australia Post system to the address advised by Adam to me on 29/9/22. Surely returned mail items are cross checked with the Accounts?

This matter should be finalised by Bradford acknowledging that no debt is owed by me, that my account is closed and my name & address removed from your mailing list. Please advise me within 10 business days that the matter is finalised.

Thank you,

Wayne Miller

In 2021 my father passed and my mother moved in with me. I took over her finances and to my disbelief I saw all them bills from the Bradford company. I paid them all. I then started getting more recent bills. I called the company but was told new item was shipped and I needed to pay. I cancelled her account but started getting more bills for items shipped. I called again and they told me to return items. I told them a new owner is living there and I have no access to the items. I was told to pay. I contacted the BBB and was told account will be zeroed out. But now I am being sent to collections. Not at all acceptable.now collections is harassing me via text. Called the comp. Was told to bad so sad how dare you give the collection agency my phone number I have nothing to do with this.

I ordered an item from Bradford Exchange it came quickly. It was not as expected so returned next day.

I phoned to order another item instead of refund.

I've been given 2 dates for despatch 30th September 2022 then 3rd October 2022. The item was originally ordered 26th September 2022.

I can't speak to anyone. You fill in form online to get reply in 2 days. They never reply which is frustrating.

I need help as either want item or refund

Sometime ago I ordered one coin and received it not knowing I was ordering a hole set. I contacted a lady their and she got things cleared so I thought. She was to take me off the mailing list clear me of any charges. She said it was done but I keep getting bills that I owe shipping of $3.62 cents. For what? I have sent notices back telling them that I do not owe and was threaten that it was turned over to a collection agent. Well tell you what I do not take threats lightly so If this is not cleared up I well be contacting a lawyer and will sue you for Harassment for a lot more than the $3.62. Don Muffley