The Builders Supply
Reviews and Complaints

I had a really bad experience with The Builders Supply. They lost my stuff and it took them more than three months to even get back to me. I still haven't got my money back or my items. It's really frustrating and I wouldn't recommend them to anyone.

I bought some stuff from The Builders Supply website about a week ago. I spent almost $200 on it, but I haven't heard anything from them since then. They did take the money out of my credit card the day after I ordered, though. I've been trying to get in touch with them to cancel my order, but I can't seem to reach them. I'm gonna try to dispute the charge with my credit card company and see if that helps.

Yo, just wanted to give y'all a heads up about The Builders Supply. They be chargin' yo credit card before they even check if they got the stuff you want. If they ain't got it, they gon' cancel yo order and take three whole days to give yo money back. Plus, they be makin' you order a whole bunch of some items. Like, who needs 250 pieces of anything? Ain't nobody got time for that. Oh, and by the way, they the same business as finesthardweare.com, so watch out for that too.

I gotta say, I ain't too happy with The Builders Supply. I ordered some stuff from them and it took way longer than they said it would to get to me. And when it finally did arrive, the quality was just plain bad. I tried calling them up to return it, but I couldn't get through to a real person. It took them a whole week to get back to me, and when they did, they said they'd charge me a whopping 40% restocking fee! That's just plain ridiculous. They didn't even follow their own 10% restocking policy. If you're looking to buy some building supplies, I'd recommend going straight to Richelieu or Hefele, or just using Amazon. Don't waste your time with The Builders Supply or Buildersarea.com.

I gotta say, I had a pretty rough experience with The Builders Supply. I mean, I'm not one to complain, but this was just ridiculous. First off, I gotta tell ya, I'm pretty sure they're based out of India or something. I mean, I don't have anything against India or anything, but it just seems kinda sketchy to me. And get this, they don't even have a real warehouse or anything. They just drop-ship everything straight from the manufacturers. I mean, what kinda business is that?

So, I ordered some stuff from Richelieu, and let me tell ya, it was a nightmare trying to return it. I've been trying to get my money back for like two months now, and these guys just keep giving me the runaround. They'll go like 10 or 20 days without responding to my emails or anything, and then when they finally do, they just say they're "working on it" and that the problem is with Richelieu. But get this, I called Richelieu myself, and they said that was a total lie. They said they would authorize the return, no problem.

Honestly, I wouldn't recommend buying anything from these guys. It's just not worth the hassle. Save yourself the headache and go somewhere else.

I gotta tell ya, I had a pretty rough experience with The Builders Supply (thebuilderssupply.com) out of Austin, TX. I ordered something from them a few weeks back and they said it was in stock, so I figured it would be a quick and easy process. Boy, was I wrong.

First off, they charged my credit card right away - like, the same day I placed the order. I mean, I get it, they want to make sure they get their money, but it just seemed a little too quick for my liking. And then, to make matters worse, they haven't even processed my order yet. Like, what the heck? I've tried reaching out to them, but I haven't gotten any response at all. It's like they don't even care about their customers.

Honestly, I'm pretty fed up with this whole situation. I've already paid the bank, but I haven't received any product from The Builders Supply. It's just not right. I'm thinking about going to the bank tomorrow to see if there's anything they can do, and I might even call up the BBB to file a complaint. This kind of service is just unacceptable.

I mean, seriously, I haven't seen this kind of performance since the 90's. It's like they're stuck in the past or something. I just wish they would get their act together and start treating their customers with a little more respect.

Yo, listen up! I gotta warn ya about these online hardware stores called The Builders Supply and Cabinet District. They seem to be run by the same shady folks and they're both located in Austin, Texas. I was gonna buy some closet hardware from The Builders Supply, but after reading all the bad reviews, I decided to take my business elsewhere. Apparently, these guys take your money and then don't even bother sending you the stuff you ordered. So, if you're thinking about buying from them, do your own research first and don't say I didn't warn ya!

I recently had a bad experience with The Builders Supply website. I ordered a product that was listed as in stock, but when I received my credit card statement, I noticed that they had charged me for the item even though it was not available. I tried to contact them through email and phone, but I did not receive any response. I was left with no refund and no answer to my inquiries.

It was frustrating to deal with this situation, and I would not recommend ordering from this website. They seem to be unreliable and unethical. I am still trying to get my money back, and I have filed complaints with the Better Business Bureau, the Attorney General, and consumer protection agencies. I also contacted my credit card company to dispute the charge.

Overall, I would advise others to be cautious when ordering from The Builders Supply. It is important to do your research and read reviews before making a purchase. I hope that others can avoid the same issues that I experienced.

I gotta say, I had a pretty bad experience with The Builders Supply. I went on their website and ordered a bunch of stuff, but then I changed my mind and decided to get some fancier stuff instead. So I cancelled my first order and made a new one that was more expensive. But guess what? They charged me for both orders! And now they won't even answer my calls or emails. What kind of customer service is that? I don't care if there's a pandemic going on, they should still be able to help me out. I mean, they took my money, right?

I don't know when I'm gonna get my stuff, either. They didn't give me any kind of expected ship date or anything. It's like they just took my money and ran. And to make matters worse, I found out that there are a bunch of other websites that talk about how bad The Builders Supply is. I mean, come on! They're making Texas look bad!

So yeah, if you're thinking about buying something from The Builders Supply, I'd say be careful. They might take your money and then disappear. And if you do have a problem, don't expect them to help you out. It's a shame, really. I thought Texans were supposed to be friendly and helpful. But I guess not everyone can be a good neighbor.

I gotta say, I'm pretty disappointed with The Builders Supply. I ordered some screen doors back in January of 2019 and when they finally arrived at the end of the month, they were missing all the hardware needed to put them together and install them. I tried calling, emailing, and texting them multiple times, but didn't get any response. It was like talking to a brick wall.

After three months of badgering them weekly, they finally returned my phone call only to tell me that my order had been lost. Can you believe it? It took them a whole year to find my order and the missing parts. The hardware finally arrived in May of 2020, a whole year later. But they didn't even bother to let me know that they had received it, so it just sat in their warehouse until July.

I finally received the hardware last week and called to schedule an installation. They agreed to send someone out on Tuesday, but they never showed up. No call, no text, no email. I tried calling them back, but they didn't answer. It's been a year and a half since I placed my order and I still haven't gotten any resolution.

Honestly, I wouldn't recommend The Builders Supply to anyone. They're not reliable and their customer service is terrible. It's like they take your money and then forget about you. I'm really disappointed that they're still in business.