RCG.se
Reviews and Complaints

So, I gotta say, RCG.se is a real piece of work. I mean, they straight up stole my cash, all because they said my flight was cancelled. But get this, it wasn't even cancelled! They just took my money and ran. I forked over a pretty penny for nothing, and now I'm left high and dry. Don't trust these guys, they're nothing but a bunch of crooks.

I gotta say, I had a pretty bad experience with RCG.se. I thought I was being smart by buying a return ticket and paying extra to have the flexibility to change it later. But when I called to make a change, the person who answered was super rude and impolite. They told me I could only change my ticket before my first flight, which totally defeats the purpose of paying for a flexible flight in the first place. I feel like I got scammed out of almost 800 kr. Not cool, RCG.se. Definitely wouldn't recommend this company to anyone.

I gotta say, RCG.se is not the best website to book your flights. I mean, I wouldn't even give them a star, but since I have to, I'll give them one. I had a really bad experience with them when I booked a flight with Airindia through their website. Unfortunately, Airindia cancelled their service from ARN and told me that I could get a full refund. So, I contacted RCG.se to get my refund, but they haven't given me any answer on when they will issue it or if it's even being processed. It's been a whole year and they still haven't resolved the issue. It's really frustrating and their service is just pathetic. I wouldn't recommend using RCG.se for your travel needs.

So, I gotta tell ya, I recently had an experience with RCG.se that left me feeling pretty bummed out. I had booked a flight with Ukrainian Airline through them, but unfortunately, the flight got cancelled just two days before I was supposed to take off. Bummer, right?

Anyway, RCG.se told me that I needed to contact them in order to get a refund for my ticket. Fair enough, I thought. But then they hit me with an admin fee of 299 SEK per passenger. That's a lot of dough, especially when you consider that the airline should have been the one to pay it, not me.

I didn't really have a choice, though, so I went ahead and paid the fee. RCG.se deducted 2100 SEK from my payment and returned the rest to me. But honestly, I was pretty ticked off about the whole thing. It's not cool when companies take advantage of their customers like that.

So yeah, that's my experience with RCG.se. Not exactly a glowing review, I know, but I gotta be honest. I'm not feeling too great about them right now.

So, I gotta tell ya, I had a pretty bad experience with RCG.se. They advertised a price that included all fees and taxes, but when I went to pay, they tacked on an extra 150 kr fee (that's like 15 Euro, in case you were wondering). I mean, come on, that's just not cool.

But it gets worse. Apparently, they use this sneaky tactic to cheat the results on Skyscanner, making it look like they're the cheapest option when really they're more expensive than most other sites. And to make matters even more confusing, they have different web entry points - one with the fees included and one without. What's up with that?

Honestly, I wouldn't trust these guys as far as I could throw 'em. They seem like a really dodgy operation, if you ask me. My advice? Do yourself a big favor and avoid them. And if you don't believe me, just check out their ratings on TP and other sites. You'll see what I mean.

I recently purchased a Flex Plus ticket from RCG.se and unfortunately had to cancel my plans. I attempted to cancel my ticket by calling their customer service line, but was directed to a form on their website. After filling out the form, I was disappointed to see that the message read "no refund." I decided to call their customer service line again and selected the option for "other questions." To my surprise, the person who answered was extremely rude and told me that I needed to call them to cancel my ticket. This was confusing because I had already called them and their phone menu had directed me to their website.

To make matters worse, RCG.se is now refusing to give me a refund, even though I purchased a Flexi Plus ticket that clearly states that I am entitled to a full refund. It's frustrating that there is no visible information on their website indicating that you need to call to cancel a Flexi Plus ticket. It feels like a total scam.

Overall, I am extremely disappointed with my experience with RCG.se. Their customer service was unhelpful and rude, and their refund policy is misleading. I would not recommend using their services.

So, I recently booked a ticket with RCG.se and let me tell you, it was a complete disaster. I had to cancel my ticket within 24 hours of booking it, but when I reached out to them for help, they were of no use. They didn't even try to assist me in contacting the airline company to cancel my ticket. It was a frustrating experience, to say the least.

I kept asking them what would happen to the money I paid for the ticket, but they just kept passing the buck back and forth between themselves and the airline company (Finnair). It was like a game of hot potato, and I was the one left holding the bag. I felt like I was getting nowhere fast.

Honestly, I wouldn't recommend using RCG.se or booking with Finnair. It was a complete waste of my time and effort trying to contact them. In the end, I didn't get any of my money refunded, and I have no idea who benefited from the situation. It was a real shame.

If you're looking for a reliable travel site and airline, I suggest looking elsewhere. Don't make the same mistake I did.

I had a really bad experience with RCG.se. I wouldn't recommend them to anyone. My flight got canceled by the airline and I had to call the agency for help. It took me 1,5 hours to get through to someone. Even though it was the airline who canceled the flight, I had to pay 40 euro extra to rebook the flight. I couldn't even choose the date, it had to be the closest date to when I had the tickets. If I asked for a refund, I would have to pay 40 euro per ticket. That's a lot of money!

To make matters worse, our flight back was changed without us being informed. It was supposed to be at 5pm and it got changed to 11am. We only found out when we got a text message two hours before the plane was supposed to take off. We nearly missed the flight! It was a really stressful experience.

Overall, I had a terrible experience with RCG.se. I wouldn't recommend them to anyone. The customer service was slow and unhelpful, and the extra fees for rebooking were ridiculous. The lack of communication about flight changes was also really frustrating. I hope they can improve their service in the future, but for now, I would advise people to book their flights elsewhere.

Warning! Do not book through RCG! I was just scammed three times. I booked a trip through RCG with Polish Airlines. The flight was cancelled and a new time was presented. When I called to approve and get confirmation of the new time, they wanted about 400 SEK to do this. So either you lose the whole ticket or you pay extra to confirm the new time. This is not me cancelling, but the airline cancelling the trip and presenting a new time, but I still have to pay the cost because I did not buy a "support package". RCG is a joke and deceives its customers. The person I spoke with, DIBROMIN STANKA, was extremely unprofessional and his tone sounded like he was threatening that either you lose the whole ticket or you pay for us to move you to the new flight and says that even if you call the airline itself, they cannot do anything because you booked through us. I called the airline itself, LOT Polish Airlines, and it took 5 minutes and they booked me on the new time without any costs at all. So never book with RCG!