Gentek Building Products
Reviews and Complaints

Ordered windows for new house early July 2021

Windows delivered mid September and placed directly into my sea can

Window in question installed October 22 / 2022

Noticed chip in glass on the inside right hand side

Contacted Gentek in regards to this and a couple of windows that would not open correctly

Received email advising me that I would be contacted in regards to repairing the window opening problems but they would not warranty the glass

I paid $1090 + tax for that one window and I did not break the glass and they are refusing to fix it.

We purchased a number of new Regency Windows from Grant Home Hardware in New Liskeard, Ontario and installed professionally in 2019. The windows are ok except for one pane that is fogged up and has condensation between the two panes of glass. It was noticed within a few months of installation and has become worse as time passes to the point that the window pane is unsightly and probably has lost it's insulating properties.
Included is a picture of the purchase receipt. I've also included two pictures of the window, the upper pane is the leaker.
So, I need help.
Thank you,
Dennis Messenger
[protected]@eastlink.ca
[protected].

Bad Gentek Windows!
We installed Gentek windows in the spring of 2011. One the glass was crack by itself last March. The temperature was -13 degree Celsius. I called M&M Windows Co. Inc. who installed the Gentek windows for us. The sales person explained that the temperature was too cold. Our house was an old house. The cold pressure made the wall change shape and pushed the window unevenly, eventually it cracked the window and the glass broke. Eh? Did it make any sense to you? The cost to replace the window was $500. Today, Temperature is -17 degree Celsius. 5 out of 21 windows has frosted (snow flakes) inside the glasses, yes, the frost are between the glasses. This is ridiculous.
Please advise if you have any suggestions.

I just had 13 windows installed across the front of a new addition in June 2014. The windows are manufactured by Gentek, which may or may not be relevant. I did see other users mentioning similar problems and I am hoping for a solution or at least an explanation.
Like the other users, the condensation occurs on the OUTSIDE of my windows, even when the casements are wide open. In the attached picture, you can see our big picture window fogged up completely. It occurs each nite at about 5am and remains until the sun burns it off around 11am. The windows are wide open and there is plenty of air circulation between outside and inside. Not all of the new windows do this, but most do.
The intention of the windows is to be able to see an awesome view. Clearly, we are frustrated by the result.