The Comfort Authority’s earns a 4.9-star rating from 16 reviews, showing that the majority of customers are exceptionally satisfied with HVAC services.
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Great company
Great company. Bought my system from them in 2017, and use them to maintain it. Their technician Chase is always prompt, professional, and courteous. Highly recommend The Comfort Authority.
David was courteous and knowledgeable
David was courteous and knowledgeable. He was meticulous in checking all parts of the AC system and provided me with options without sounding like a salesman. I will definitely use this business again.
Great company. Bought my system from them in 2017, and use them to maintain it. Their technician Chase is always prompt, professional, and courteous. Highly recommend The Comfort Authority.
Friendly, prompt and did the job required. Would use them again and recommend to friends
Incredible to work with. They were very knowledgeable and on time.
Great, friendly service. Full and thorough system checkup. Clear summary of service and mo pressure outline of options to improve the system.
Very detailed
Very detailed. David, my tech took his time to explain everything. Knew Comfort Authority when Steve C. started it and their service and expertise has always been excellent and they hire only knowledgeable people.
Great customer service and responsiveness. A consistent pleasure to deal with.
After researching reviews, including the Better Business Authority, I had my AC unit get a tune-up and repair with The Comfort Authority, and I am SO impressed! When I called, Beverly (friendly and professional), promptly got me scheduled first thing in the morning the next day. She even called the next morning to let me know the ETA of the service technician. Chase showed up right on time and I can honestly say I can't remember experiencing such exemplary customer service! Chase was considerate, professional, COVID-safe, tidy, and obviously expert and knowledgeable. He explained everything in advance (without "mansplaining"), so there were no surprises!
The whole process was completely transparent. He tested everything, from the electrical components to coolant levels and even cleaned out the pile of rotten leaves in the outdoor unit. (The last AC person that came out said "That's not my job!") The float switch was broken on my unit, but Chase demonstrated how it was not working, so I could see what the problem was with my own eyes. Talk about building trust! The final bill was more than fair and affordable. I'll definitely keep The Comfort Authority for the future!
Chase came out from comfort authority and was very efficient and helpful. I highly recommend him if you need help with your AC unit.
Fantastic service, thorough techs and overall great company. So glad I found an A/C company I can count on and trust. They don't try and oversell you on services and parts you don't need. No pressure just good, honest, service.
Fantastic service, thorough techs and overall great company
Fantastic service, thorough techs and overall great company. So glad I found an A/C company I can count on and trust. They don't try and oversell you on services and parts you don't need. No pressure just good, honest, service.
Rick H & Justin S were awesome! Professional & Problem Solved! Great Company & Highly Recommend!
Frank was polite, respectful of my home, professional and did a great job!
Have used comfort authority for several years, they are always super professional, do amazing work and their prices are good! Highly recommend. Had Susie out tonight and she found the problem (bad capacitor) in minutes and replaced it in no time. To top it off I wasn't charged extra even though she showed up after 6pm. Having used other a/c companies in the past I would definitely recommend comfort authority!
Professional, efficient, and always punctual and knowledgeable! They confir appointments, text reminders and explain findings and recommendations.
Tech showed up with no mask & didnt wear one while in my house, even though the room to which he was getting in my attic was not occupied
Tech showed up with no mask & didnt wear one while in my house, even though the room to which he was getting in my attic was not occupied. Will not be calling for service again. During these times you have to be respectful of your customers health and your own. Very disappointed.
David H performed the annual scheduled maintenance service to my A/C yesterday
David H performed the annual scheduled maintenance service to my A/C yesterday. He was very professional and patient in explaining the issues I could be having in the future with my unit and offered me several options. No pressure. I will continue to do business with Comfort Authority because I trust them.
Excellent service!
Excellent service! Very professional and with a great response time. Chase P. was very thorough performing his work and took the time to explain the services detail and also gave valuable recommendations. Morgan also was great with customer service and setting up the information and scheduling the appointment. Thank you!
I am a tenant at an apartment, thus not an owner
I am a tenant at an apartment, thus not an owner. In my roll, I had a positive experience. The technician arrived as scheduled, was very courteous, friendly, direct and efficient. I have no reason to question or not respect his work and system evaluation. I cannot speak to the expense, cost of the visit or relative value.
Had Comfort Authority back for my service and Chase P found a worsening mold problem in the air handler and duct work
Had Comfort Authority back for my service and Chase P found a worsening mold problem in the air handler and duct work. He was able to install a UV and air filtration system and did all of the work timely, completely and professionally. He was tremendously respectful, and wore his mask and shoe coverings at all time. Fantastic job!
I bought an A/C from The Comfort Authority a year ago and am very pleased with the excellent service I have received
I bought an A/C from The Comfort Authority a year ago and am very pleased with the excellent service I have received. Technicians are knowledgeable and courteous. Recently I had a minor problem with my A/C which was caused by a common A/C drain I share with a unit below me. Technician Pete diagnosed the problem and immediately repaired it. I would gladly recommend The Comfort Authority to anyone.
Have used comfort authority for several years, they are always super professional, do amazing work and their prices are good!
Have used comfort authority for several years, they are always super professional, do amazing work and their prices are good! Highly recommend. Had Susie out tonight and she found the problem (bad capacitor) in minutes and replaced it in no time. To top it off I wasn't charged extra even though she showed up after 6pm. Having used other a/c companies in the past I would definitely recommend comfort authority!
We hired Comfort Authority in August to replace our 2 HVAC system
We hired Comfort Authority in August to replace our 2 HVAC system. We simply cannot say enough about how amazing our experience has been with each and every tech that has provided services! Gabby, specifically, was absolutely AMAZING! She was so thorough, professional, and made us feel even more confident that we chose Comfort Authority! She spent time listening to our needs, and kept us informed every step of the way. We will choose no other company for any of our HVAC needs!
Had my A/C scheduled maintenance by The Comfort Authority
Had my A/C scheduled maintenance by The Comfort Authority. As always, they called in advance and showed up as promised. The technician, David H, was courteous and has a great customer service attitude. He explained everything he was doing and took time to answer questions thoroughly. He provided an overview of my system once he was complete and suggested additional options for my system. As with all Comfort Authority technicians, he wore shoe coverings to protect my floors and left my home without a trace of his presence. The Comfort Authority has always treated me right and left me feeling like a valued customer, not just another number.
I just had my new AC unit installed by Comfort Authority
I just had my new AC unit installed by Comfort Authority. Seth and Joe were the installers, and at one point Peter joined to lend a hand. Both Joe and Seth were pleasant, friendly, courteous, and very knowledgeable in what they were doing. They were busy at it from the moment they arrived this morning, until they left just under an hour ago. Everything was left clean, with the new unit running to my complete satisfaction. Seth went over with me the documents I needed to sign, manual,and some as well as other instructions regarding code inspection, upcoming. I must say Comfort Authority hires good people who know their jobs and take serious their responsibilities. I believe I couldn't have gotten. better installers.
When I have great service, I like to share it with everybody
When I have great service, I like to share it with everybody. I've used the Comfort Authority for my AC for several years now and have always been pleased with the service. Once again, this weekend, they came to my rescue! My AC was blowing hot air and in just a couple of hours, the house was 78degrees. Chase came out late Sunday night (I have their Comfort plan) and found the issue and fixed it. (The capacitor was low, and under warranty, and there was a tiny wire that had rubbed off the plastic and disconnected.) They are always professional, prompt, courteous and very knowledgeable! I have never had one bad experience with them over the years and can't recommend them enough to everyone. Thank you to Chase and the Comfort Authority for great service!
After researching reviews, including the Better Business Authority, I had my AC unit get a tune-up and repair with The Comfort Authority, and I
After researching reviews, including the Better Business Authority, I had my AC unit get a tune-up and repair with The Comfort Authority, and I am SO impressed! When I called, Beverly (friendly and professional), promptly got me scheduled first thing in the morning the next day. She even called the next morning to let me know the ETA of the service technician. Chase showed up right on time and I can honestly say I can't remember experiencing such exemplary customer service! Chase was considerate, professional, COVID-safe, tidy, and obviously expert and knowledgeable. He explained everything in advance (without "mansplaining"), so there were no surprises!
The whole process was completely transparent. He tested everything, from the electrical components to coolant levels and even cleaned out the pile of rotten leaves in the outdoor unit. (The last AC person that came out said "That's not my job!") The float switch was broken on my unit, but Chase demonstrated how it was not working, so I could see what the problem was with my own eyes. Talk about building trust! The final bill was more than fair and affordable. I'll definitely keep The Comfort Authority for the future!
The Comfort Authority Complaints 0
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Is The Comfort Authority Legit?
The Comfort Authority earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for The Comfort Authority. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The Comfort Authority has received 16 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Thecomfortauthority.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
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This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
About The Comfort Authority
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The Comfort Authority Contacts
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The Comfort Authority phone numbers+1 (813) 575-6996+1 (813) 575-6996Click up if you have successfully reached The Comfort Authority by calling +1 (813) 575-6996 phone number 0 0 users reported that they have successfully reached The Comfort Authority by calling +1 (813) 575-6996 phone number Click down if you have unsuccessfully reached The Comfort Authority by calling +1 (813) 575-6996 phone number 0 0 users reported that they have UNsuccessfully reached The Comfort Authority by calling +1 (813) 575-6996 phone number
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The Comfort Authority emailscs@thecomfortauthority.com79%Confidence score: 79%
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The Comfort Authority address9608 N Nebraska Ave, Tampa, Florida, 33612-8029, United States
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The Comfort Authority social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 16, 2024
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I just had my new AC unit installed by Comfort Authority. Seth and Joe were the installers, and at one point Peter joined to lend a hand. Both Joe and Seth were pleasant, friendly, courteous, and very knowledgeable in what they were doing. They were busy at it from the moment they arrived this morning, until they left just under an hour ago. Everything was left clean, with the new unit running to my complete satisfaction. Seth went over with me the documents I needed to sign, manual,and some as well as other instructions regarding code inspection, upcoming. I must say Comfort Authority hires good people who know their jobs and take serious their responsibilities. I believe I couldn't have gotten. better installers.
I bought an A/C from thecomfortauthority a year ago and am very pleased with the the excellent service I have received. Technicians are knowledgeable and courteous. Recently I had a minor problem with my A/C which was caused by a common A/C drain I share with a unit below me. Technician Pete diagnosed the problem and immediately repaired it. I would gladly recommend thecomfortauthority to anyone.
We hired Comfort Authority in August to replace our 2 HVAC system. We simply cannot say enough about how amazing our experience has been with each and every tech that has provided services! Gabby, specifically, was absolutely AMAZING! She was so thorough, professional, and made us feel even more confident that we chose Comfort Authority! She spent time listening to our needs, and kept us informed every step of the way. We will choose no other company for any of our HVAC needs!
It's so hard to find a company you can trust and rely on...Comfort Authority fits the bill! I highly recommend them for any of your AC needs.